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Viva Terra / Bad service

1 United States Review updated:
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I will never ever ever order anything from Viva Terra again. I received a gift item that didn't fit. I wanted to exchange it. I tried emailing customer service, but no one ever replied. I ended up calling. I spoke to a customer service rep who said he'd take care of everything, but I never received the promised faxed address label for the exchange. I called back. I spoke to 3 more people, never could reach a supervisor (I hung up after 20 mins on hold). They couldn't help me (3 customer service reps, 3 different reasons why they couldn't help me). I gave up on the exchange and will return the gift item at my expense. Was told it may take 1 to 2 billing cycles for my husband's credit card to be credited for the return. At this point I have zero faith that the return will go well.

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  • Ad
      15th of Aug, 2008
    0 Votes

    Totally agree. I've complained on another website about this company. They are ripping people off under the guise of being an environmentally conscious company. They never respond to complaints/e-mails and the CSRs lie to customers. I'll never do business with them again and will warn other people not to do business with them.

  • Ta
      19th of Sep, 2008
    0 Votes

    we did our wedding registry with vivaterra thinking that we were supporting a good company, good products and people. they severely let us down on the customer service end and their products are complete garbage. and now i know their philosophy is too. save yourself the headaches and disappointment and look elsewhere!

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