Virgin Active South Africayour customer service is terrible!

Recently started a Vitality Membership at your Roodepoort Branch at the of October 2016 for myself and my daughter

The Sales guy Moses made her sign a contract as she wanted to start immediately we paid R99 for this and was debited R495 on the 1st November 2016 which I returned as this was not the membership I wanted. I than paid R1590 for myself and the Sales guy promised her a free month until we sign her on the 1st December 2016

Another debit of R495 goes of the 1st December 2016 and again back at the gym told the Sales guy he said the month was free and I returned the debit order again. He finally signed her up on the correct Vitality membership and paid her once off R1590

Her 1st membership in the meantime went into arrears and both memerships was cancelled, we struggled for her to get into the gym for the month of January 2017. I than made an arrangement with the Sales guy to pay the arrears for November at the end of January for a contract I didn't want in the first place

I made a payment of R609 on the 31st January 2017 and arranged with the Sales guy that I will come the week to sign for a new card so they can activate the card. We made the appointment on the evening of the 2nd February 2017 and he already left when I arrived. I was furious and another Sales lady Lebogang assisted me in her own way made me sign a manual contract and that they will sort my daughter's membership out

Called the Branch Manager Riza on Friday the 3rd February and he promised they will sort the account out and will let me know what's happening, which I followed up again the afternoon with no response to date

I am still in shock to get service like that from a gym

Can someone else of higher authority please sort this out as the way I feel I can cancel both contracts demand both once of fees back and I am Discovery know about this horrible service as well

Very annoyed with the service and want to be contacted urgently

Mrs VC Johaar
Cell: [protected]

Feb 04, 2017

Post your comment