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Virgin Active South Africa
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1.2 592 Reviews

Virgin Active South Africa Complaints Summary

23 Resolved
568 Unresolved
Our verdict: If considering services from Virgin Active South Africa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:51 am EST

Virgin Active South Africa closed account

Good Day

My name is Masetlhe Alison Setlogelo, ID no: [protected] and virgin active membership no: [protected]. Before I had tramshed virgin active membership and when I started to have the financial problems in 2008 I was in arrears. All my arrears was paid on the 12th February 2009. I went to close this account at Eco-park with the deposit slip on the same day. The amount that was paid was R1, 288.00 receipt no. 1825841.
In April 2014 I joint virgin active and later added my kids to be members as well. January 2017 I cancelled my daughter membership as she moved to live in Free State with my mom. She is back so tried to add her again in January 2018 but her membership would not be processed because the account was never closed at
the time I requested to be closed instead it was closed four months later as I was inform it has paid amount above R1, 000. I was told since then I have to resolve this myself. I cannot accept this because I closed the account the same time with the payment of R1, 288.00 due to the virgin active employee who forgot to process documents.

If this is not resolved at virgin account office I have these options cancel my membership and join Planet fitness, Curves and my company gym. I cannot be told after nearly ten years that I have a debt which was created by the virgin active employee.

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3:30 pm EST

Virgin Active South Africa service quality

I had a very unpleasant encounter with one of the employees at Virgin Active Claremont . His name is Mazi.

The situation goes as follows, I was working out at the deadlift station when Mazi without asking me begins disassembling the weights. I ask him to please leave it for now as I may carry on using it. A few moments pass and he approaches me at a different station asking me " Are you done at the deadlift station " I respond by saying a long time ago, he then orders me to "Can you go and pack the weights back then" in a very unpleasant manner. I approach him a few minutes later as I was troubled by the way he addressed me asking him if thats how he speaks to all members at the gym, to which he starts arguing. I tell him its okay, I've received the answer (presuming he may have had a long day so he must be tired and grumpy) . I carry on working out only to find him announcing 2-3 times that members should pack their weights . Extremely understandable and this policy is very correct. However he comes back upstairs starts talking to a fellow employee and both of them start picking up other weights and equipment left by members while making negative comments indirectly addressing me. This is when I felt the need to go downstairs and complain at the front office. He then appears in front office and begins arguing saying that he will not say sorry and he knows that I am wrong and he doesn't understand what the problem is and carries on arguing. A fellow employee than stops him and takes me away to address me saying that she will speak to the manager to speak to him and she completely understand and she is sorry. He then comes back upstairs and has the same negative attitude . I felt very unwelcome and uncomfortable at the facility after that. My issue is I don't require an apology, I addressed the fact that the manner in which he addressed me was not professional and extremely unpleasant. When I approached my concern it was not handled as if it were important and the man I had the concern with carried on arguing with me to the point where he shouts to say I am wrong and he will not apologize. I don't know if this is how employees at virgin active are entitled to behave but if that is so than I feel I should take my membership elsewhere. Mutual respect is so important to keep both members and employees happy but this seems to be an issue with Mr Mazi at Virgin Active Claremont, Cape town.

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3:28 am EST

Virgin Active South Africa cancellation of contract at comaro view gym - 2015

Good day
I cancelled my contract at the gym with the manager in december 2015 as I was retrenched, I was told I could pay month to month as I was not sure how long I would have money. I did this for about 3 months and then informed the manager again in 2016 that I would not be coming back. They told me it was fine and all was sorted on the system. I am now being harassed daily by nu debt, mbd for payment of virgin active membership. I cancelled with a manager and was assured it was fine!
I am still unemployed and will not tolerate this anymore please rectify your records. Cancel my membership.

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12:26 am EST

Virgin Active South Africa lack of communication to members

I am a member of Virgin Active Red Little Falls.
The power goes off in the area quite often, and every time I get there to find that the Gym is closed .

This is really frustrating as it takes time out of my day .
Surely there must be a way for the Gym to inform it's members via a text message that the power is off and that the gym is closed.
In this day and age, it is hard to believe that there is not a notification system in place .

Please look into this.

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5:43 am EST

Virgin Active South Africa unauthorized debit orders and unethical behaviour

• Membership No: [protected]

Good day Thato,

Thank you for the great service that I received telephonically by your staff. Would you please be of assistance on the matter below.

When I joined Contacted Virgin Active Early in 2017 (a Year and a half ago), to cancel my memebership as (I was not using it), the person who I spoke to confirmed that my membership will expire soon and asked whether I wanted a month to month contract instead. I am not sure who it was nor the exact date. To which I said that I am not interested as I do not use the Gym at all. Today I realized that as far back as I can see on my bank statements - the Membership is being debited every month - Without my knowing?

My request is twofold:
1. Please cancel my membership with immediate effect and STOP ALL debit orders from my account. I can provide my account details should you require it.
2. Due to the fact that I have been misled in my communication when requesting cancellation, (and now I'm told that it automatically renews itself unless I come in to sign paperwork) I request that I be reimbursed in good faith for this period, or at least part thereof. I have Not been aware of the debits going off and was under the impression it is cancelled. I am sure that this could be refunded in good faith, as you can surely see on your side that I have not used any of Virgin's facilities nor do I even have an access card anymore to do so anymore.

Your understanding and assistance on the matter will be greatly appreciated.

Thank you

To which I received this reply from the manager on: Monday, 26 November 2018 4:16 PM
Steven it would be hard for us to refund you the mentioned monies as the proper cancelation rules were not followed by yourself and possibly the individual you dealt with, I have attached your signed contract, could you please look at Section F, it states what is needed on cancelation which in this case wasn't done

Then My response on 27 November 2018 08:06 AM:

Hi Thato,

Thank you for your reply with my cancellation request. However:
1. The cancellation letter says "this receipt merely confirms the receipt of your cancellation letter. Further confirmation as to when your cancellation will be actioned, will be communicated either via a phone call or via written communication". It seems like it is not cancelled, and once again Virgin Active is going to try and outsmart me with a fine detail to ensure I pay?
2. RE: The contract you sent me:
a. Section A: The address is incorrect and I have for the past 10 years not had a postal address or lived at "50 BOULDERS, PHILIP NEL PARK, PRETORIA WEST" - Therefore I would not have signed this form had I seen it in the first place
b. Section C: The details about the membership clearly states in BOLD: "Membership type: NEW MARKET CLUB 1 YEAR (12 MONTHS)" Why would it be hidden in the fine print that after a year I should cancell?
c. Section E: Monthly Installments for one year was R107.50. How do you think it is fair to bump up the rate from R107.95 to R504 per month in one year? That's a 370% increase?
d. Signatures: That is a digital signature and I can assure you that that was pasted straight onto your forms, my signature would not be on there if the data was correct which also shows I did not see this form, nor did I go through it with the Consultant upon joining. Look, here is the digitised signature simply copied from your form, as it was pasted in See, it's just too easy?
3. Your comment below stating that the cancellation rules were not followed by myself, is incorrect as surely you would understand, that I would not pay for something I did not use, and I not sign an ongoing contract but rather a 12 month contract. Nor was I aware of any cancellation rules, and if I knew the payments were going off, I would surely have enquired sooner. OR I WOULD HAVE AT LEAST MADE USE OF THE FACILITIES. Which I am sure you can clearly see that I haven't made any use of any of your facilities!
4. Your comment below stating that the cancellation rules were not followed by the consultant - That might be correct, but your phone operators cannot give me a single ref # to any phone call so that person is now conveniently gone?

In Conclusion:
• The contract Data is incorrect
• The Contract was not signed by me, although I was asked to sign on a pad numerous times
• The Facilities were not used also showing that I was under the impression it is not renewing itself after 12 Months
Please respond to my query below. How will this be refunded, and shall this be done without a battle/ in good faith, or will I have to take this further in order to get it refunded?

To which Thato responded was:
Please note that there wont be any refund made as stated on previous mail and terms and conditions of the membership contract you entered into with Virgin Active.

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9:51 am EST
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Virgin Active South Africa I was given an amount of r99 and deducted r675

Good day,

I had a gym membership for my sons and I at another gym and decided to join virgin active. I was told that my son and I could join and my fee would be R286.00, and my elder son Yusuf could not be on my gym membership so I had to take out a separate membership for him. I specifically told the lady that our gym fee was R99 per month and she said that is what our fee will be. We have not used this gym since may as I cannot accept that they are deducting R675 per month for my son which I pay for. This is false advertising and I believe intent to deceive me. I was never given a contract and was shown the fees part which clearly shows R99. in finer print which I was not show is the amount R675.
This is wrong and misleading and do believe I should be refunded in full for wrongfully debiting my bank account.
My son's membership number
Y Y Soobrayan [protected]
I pay for this gym fee, it is my bank details and my signature on this agreement.

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10:11 pm EST
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Virgin Active South Africa glenvista virgin active

On the 4th of November the was an argument between myself and two ladies in the gym, about me not wanting to move my mat in a pilates class as there was no space between myself and the lady behind me. The irony about it is the ladies husband had his mat in the front of me and there was ample space for him to move but she insisted i move. I refused to move my mat and be all squashed and the daughter starts insisting i move. In my agiatation through this we exchanged words all three of us exchanged words! Three weeks later the Claudio at Glenvista VA suspends my membership with consulting me, without a warning without anything! i went to gym and the lady said your membership is suspended. After phoning the gym i get a letter stating that my membership has been suspended and how conveniently the manager is on leave. I think this is utterly wrong my fees are paid and how do suspend a membership without any warning or first consulting the member! This is utterly wrong and against consumer rights! I would like my familes memberships moved from this gym ASAP!

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4:10 am EST

Virgin Active South Africa membership

I was nominated on 13/10/2018 under staff nomination and virgin active. on 31/10/2018 it was cancelled in error by virgin active. Since the 2nd of November am being treated like my membership issue isnt a priority i have interacted with manager, 2retentions agents and i have been told it will be resolved and still nothing has been done. 2 retentions agent lied on a recorded line saying it will be resolved and they will feddback it is 10 Nov, no resolution not so much as a follow up call. what horrible service. all i get told is, its logged with IT. can anyone help with this? should i really be treated like this just because its a staff nomination?

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12:24 pm EST
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Virgin Active South Africa virgin active gym contract

Good day

I took out an contract with virgin active gym amanzimtoti in 2016 for 2 years and i moved to Pretoria last year since then i did not go to any virgin active gym's this side. I recently went to a virgin active gym to find out when my contract will be expiring just to find out that it already expired in June of this year and this company is still deducting money from my bank account. From when do companies do this without permission and not have the decency to let the client know in any way that the contract has expired

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5:04 am EDT

Virgin Active South Africa club v

I moved my gym contract and 2 of my childrens contracts to Virgin active menlyn from Groenkloof because they have more children for my child to play with at the time we go to gym and they told us they revamping club v at menlyn so we moved and enrolled our twins with them also.

Today at club v the attendant told us we must rember the 2hour rule and we must not be late again and she would not have said anything but this is something we do a lot.
When I asked her what is alot because I only know of 1 other time before today she said o yes it was only once but still. The first time I was late it was 3min and today was between 10-13min and she made quite a big deal of it. Then when I went to get my baby's her cellphone was lying next to them where she was sitting, so If we have to obey the 2hour rule should the staff do the same and not be on their cellphone during work and especially if you are looking after small children.

Now I want to move my contract to groenkloof but who is going to pay for the contract move because I dont want the staff at club v menlyn to look after my children after the big fight we had today.

We payed to move everything and now I have to pay to move everything back to groenkloof again.

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4:48 am EDT
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Virgin Active South Africa hygiene

The steam rooms are finally back in action here in Foreshore, Cape Town but wait. There are pools of sweat all over the plastic seats.
One thing i'm not keen on is sitting in strangers sweat especially sweat from strangers genitals.
I'm shocked to watch guys coming in to the steam room and lowering themselves deep into the smelly puddles of this stuff.
I'm a Doctor from the UK, I'm really not used to this kind of behaviour.
If only these guys knew they were exposing themselves to horrific STDs and copious amounts of nasty nasty germs.
I mentioned this to the duty manager at Foreshore, she promised to act, 3 weeks later, nothing!
I went to another Virgin active, Waterstone, Somerset West, same thing! weird.. It must be a theme.
How cute.. NOT

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2:48 am EDT

Virgin Active South Africa cancellation fee which basically is fluid and depends on whether they are in a good mood

Virgin active customer care department is really bad, the only people who are nice are the sales people who want your money and once they have it you stop being a human but become an animal. I am very disappointed at how the cancellation fee works, I phoned my friend telling her that I am going to cancel my membership fee based on the following reasons:
1. I have only gone there once since I joined
2. I cant afford to pay for something I don't use
3. I will be going for a year abroad in January so I might as well prepare and the money will assist me wit the visa costs.

Unfortunately/fortunately my friend told me that she just cancelled hers and they wanted a 40% cancellation fee and she said she doesn't have it so they made it to be 20% cancellation fee. So why did she get a discount and I don't, this is unethical and would like the public to assist me on where I can go to lay a complaint. I even agreed to their 40% but asked for a payment arrangement and they refused. so why must I pay for something I don't use with money I don't have. when I try to be responsible and ask for working solution I am being denied this. Surely I have rights.

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6:17 am EDT

Virgin Active South Africa general and equipment not working in meyersdal virgin active alberton

1. Watt Bikes get attended to by the maintenance crew...they are not qualified to maintain the bikes. 1 x Watt bike has been out of order for nearly 2 x weeks. sometimes you get to the club and 2 x out of 5 bikes are not working.
2. Shower door in ladies bathroom has been off for approximately 2 x years
4. No Soap in showers, no toilet paper in toilet, drains are smelly and drains are often blocked
5. Assisted pull up machine - the rubbers on the handles on the sides are so crunched that it is painful to hold onto them. Have asked they attend but has been like that for over a year.
6. TRX cables are fraying and are difficult to adjust.
7. Leg ext. machine, the seats needs recovering both of them
8. Pins are often missing at the machines and one has to look for them
9. Downstairs red floor mat needs to be adjusted and is often dirty.
10. Showers get cleaned during peak hour in the morning when the showers are being used.
11. The pressure of water in the ladies bathroom is pathetic
This list can go on and due to Comaro closing Meyersdal have many more members and often there is not enough place for stretching, personal trainers etc on the floor allocated for non weight bearing exercises.
There are many people that are unhappy and have asked that I complain to head office.

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8:36 am EDT

Virgin Active South Africa parking - virgin active kings park

My name is Andile Mbele reside in the Durban area, I am writing this email with great disappointment as last week I had drove to the gym to attend a session only to find that I would have the most horrible experience. I have been a member of Virgin Active Gym for over three years, and as a loyal member, I would like to draw your attention to several negative features that have crept into the gym over time. As I speak to you now I am faced with car insurance complications and high amounts of money to pay towards my access all due to a highly ineffective system that was implemented by Virgin Active Kingspark branch.

To me it seems like Kings park virgin active does not have the customers best interest at heart. The gym does not have a parking facility that fits all members and unfortunately that is never discussed when you are taking up a policy with the gym. My frustration is why have they created a parking lot for vehicles right where the cars that are coming out have to use. As a result of this we end having only one lane for in and out vehicle access.

I entered the gym with a high number of vehicles on the road as it was peak hour. I drive down inside the parking lot only to find that there is another car that trying to leave the gym. I asked the other car owner to please reverse as he had no cars behind him and I did, unfortunately the other driver was not prepared to move and now everyone behind me had to try and reverse slowly onto other areas in order to make way for this car to go out. I don't think Virgin Active has assessed the risk they are putting their customers in as it is very dangerous to reverse out into on coming traffic and Isaiah Ntshangase Rd road gets very busy during peak hours. Whilst now trying to make way for this car and minding all the other vehicles parked around us and vehicles behind us already I ended up now damaging the back of my car. There security guards there but they don't do anything to assist with that crazy traffic that is happening there.

We pay so much for Gym and we expect a quality service and it is so unfortunate that we end up putting ourselves in these predicaments. I am now paying gym fees for nothing because now I cannot go to the gym since I no longer have a car and also drowning in debt. I called the managers to complaint about this same time on the scene, they took my number down and promised they would investigate it further and give me a call the next day but ever since I haven't heard from them.

Very disappointing!

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5:48 am EDT
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Virgin Active South Africa nakedness in the change room areas. indecent or no dress code in the gym female change rooms. the blatant nakedness of many users is unacceptable.

Virgin active is a good gym. However the blatant nakedness of many members in the change rooms is indecent and unacceptable. An acceptable dress code in the change rooms must be instituted. Members need to cover themselves with at least a sarong or a large enough towel, in order not to expose their blatant nakedness to other members. Some members sit naked whilst using their cell phones for long periods of time, or whilst doing their hair, or some stand naked in front of the mirror whilst applying lotions on their bodies, This behaviour is indecent and must be stopped immediately.

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2:21 am EDT

Virgin Active South Africa service - I am complaining about the inconsiderate, misleading, deceiving and bad attitude service from virgin active three rivers

I hereby would like to report and to log a complain regarding an incident that I encountered on the 11th of October 2018 at about 17h30 at Virgin Active in Three Rivers.

I was using the gym and needed to make use of the leg press machine and unfortunately found the machine left with weights fully packed on both sides.
I looked around to get assistance from training instructors but there was no one around.
I had to pack away the weights myself that were left by another member in order to be able to use the machine since the gym was under-staffed and I got injured whilst packing away the last 4 weights from about 12 weights I had packed already.
One weight slipped from my hands and hit my toes. I thought it's a minor thing but started to feel sever pain after few seconds. I then sat down to remove my training shoes and requested on member to press the panic button.

I was attended by Mildred Ntobaki and Tebogo who placed ice to my injured foot. I was helped to the changing rooms and as we were going downstairs there was another panic alert and it was one of the staff members. We got to the changing rooms with Mildred and she rushed to attend to the staff member whom they took to the hospital forgetting about me. Another Virgin Active staff member brought a first aid kit but I was helped by a friend/club member to put bandage to the injured foot and helped me to get up.

I was told to report to the reception before leaving so that Teboho can write down an incident report. Before he could take down my statement for an incident report, I then also enquired for his assistance to contact the relevant contact person about what had happened. He then told me the manager will call me the next day and then hesitated to write down the incident report as he had proposed to. I asked him if he's no longer writing down my incident report and he said yes it's not necessary to write it down if since I want to log a claim. I insisted with him that he writes it but he affirmed that it can't be written. I had to take myself to a medical center under that condition and they didn't even bother to find a doctor for me to check if it's not risky for me to drive myself whilst in their premises, but instead all attended to their staff member who also fell sick same time I had an injury.

Since I was in agony, I left the gym and tried to drive myself to the doctor. I got there and got checked and was told my big toe seems to had fractured. I went back to the gym driven by my brother and we got there 10minutes before 21h00. I requested that Teboho writes down the incident report as the gyms policy and because I won't have any proof that I got injured at Virgin Active's premises. They still refused and just printed me a letter apologizing of the standard of their equipment. I refused to accept it and Mildred told me (with an attitude) that it's the only thing provided when a person gets injured and she said why did I leave the club in the and come back when they have to knock off. I told her I was in pain and no one was attending to me and she also left me to attend to her co-worker and Teboho also misled me with wrong information and I left in order to get medical attention since I was in pain.

After refusing to write down the incident report she eventually gave in when I wouldn't let it go and she said (again with attitude) Teboho should let me write it myself. I insisted that she won't treat me that way and requested that they write it and she did eventually but.

I left after writing the incident report and a bad and inconsiderate treatment from the staff. They never said anything about what had happened to me in their premises.

I was taken an X-ray and it confirmed that my big toe fractured and I was booked off from work as well as school.

This has cost me a lot. I encountered time loss from my work and my studies. I would like this matter to be attended to fairly. I cannot even make use of the gym training machines since I'm unable to put on a closed shoe.

I request that someone take accountability for my losses and expenses and compensate me. Had there be staff members available around the gym I wouldn't have got injured from doing someone's work.

Your prompt respond and resolution is highly anticipated.

Your sincerely
Ms Kaibe

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2:12 am EDT

Virgin Active South Africa telemarketer call

Good day,

I cancelled my gym membership as I no longer could afford it and I did not have time to use it. Virgin Active Cape Town phoned me today 23/10/2018 me and tried to convince me to continue with my membership. After I explained the above to the man his tone turned rude and he just drop the call. His telephone etiquette at the end of the call was horrible. My husband and one of my colleagues experience exactly the same. I had really wonderful service from Virgin Active up to this point and thought I would just like to inform you of the matter.

Kind regards,
Christina

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12:20 am EDT

Virgin Active South Africa service

I am currently overseas and can't phone the customer services at Virgin Active South Africa.

I need to get in contact with collections department and need to get hold of them via email.

I need the email address of the collection department or if the collection department can reach me on higgs.[protected]@gmail.con

Please advise or get in contact with me via email.

I am currently in Vietnam and can't talk over the phone

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6:52 pm EDT
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Virgin Active South Africa overcharged on monthly installment etc

I'm Harriet Box, ID no [protected], and I've been paying a regular gym fee of R781 on a national membership contract.

Complaint 1: On 2 October a fee of R828 was deducted. I don't recall being notified that there will be an increase in gym fees. Can you perhaps provide feedback on the matter?

Complaint 2: I signed myself and my daughter, Haley-Anne Box up (start of 2018) - to join the Virgin Active gym in Tyger Valley, Bellville for the express purpose of joining their Zumba classes. A few months ago the classes were suspended without any notice or explanation to club members, despite numerous complaints from clients to staff at the Bellville branch. Classes are now discontinued permanently with no alternative Zumba class in place. The needs of the customer are not met, yet we have to keep paying for classes we literally didn't sign up for.
I would like Virgin Active Tyger Valley to offer a quality Zumba class again or give my daughter, who doesn't have a national contract) access to the Virgin Active branches in Cape Gate and Century which are currently offering Zumba classes.

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3:37 pm EDT

Virgin Active South Africa im complaining about misrepresentation

Your guys are promising us bags to joing gym after that they keep postponing which means they are running a scam in thus case I dnt want to be a member any more and if there is anyone who has to pay the cancellation fee it's him southgate branch by the name of Thabang to make matters worse I even have him referrals who also want to cancel if this is not being sorted out I will have to move to social media and my lawyer let ppl know that virgin active us running a scam

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Virgin Active South Africa In-depth Review

Facilities:

The gym equipment at Virgin Active South Africa is top-notch, with a wide variety of machines and weights to cater to all fitness levels and goals. The facilities are always clean and well-maintained, ensuring a pleasant workout experience. Amenities such as showers, lockers, and changing rooms are readily available, adding convenience to your fitness routine.

Classes and Programs:

Virgin Active South Africa offers an extensive range of fitness classes, including yoga, spinning, and Zumba. The instructors are highly skilled and knowledgeable, providing excellent guidance and motivation during each session. Whether you're a beginner or an advanced fitness enthusiast, there are programs tailored to suit your specific needs and goals.

Membership Options:

With Virgin Active South Africa, you have various membership options to choose from, including monthly, annual, and family memberships. The pricing is competitive, offering great value for money considering the quality of facilities and services provided. Additionally, the flexibility to freeze or cancel memberships adds convenience and peace of mind.

Customer Service:

The staff at Virgin Active South Africa are responsive, helpful, and always ready to assist. Booking classes or making inquiries is a breeze, thanks to their user-friendly systems. The team exudes friendliness and professionalism, creating a welcoming and supportive environment for all members.

Atmosphere and Ambiance:

The overall vibe and energy at Virgin Active South Africa are invigorating, making every workout session enjoyable. The workout areas are clean and well-organized, ensuring a pleasant and comfortable experience. The music selection and ambiance during classes are carefully curated, enhancing the overall atmosphere.

Personal Training:

Virgin Active South Africa offers access to highly skilled personal trainers who are readily available to assist you in achieving your fitness goals. They customize training programs based on individual goals, ensuring maximum effectiveness. The trainers provide continuous support and guidance, motivating you to push your limits and achieve optimal results.

Additional Services:

In addition to the gym facilities, Virgin Active South Africa offers spa and wellness services, allowing you to relax and rejuvenate after a workout. Access to swimming pools and other recreational facilities adds variety to your fitness routine. The extra amenities, such as juice bars or cafes, provide a convenient and enjoyable post-workout experience.

Accessibility and Location:

Virgin Active South Africa has conveniently located branches near residential areas and workplaces, making it easily accessible for members. Parking availability is ample, ensuring a hassle-free experience. Public transportation options are also nearby, making it convenient for those who prefer to commute.

Member Feedback and Reviews:

Current and past members of Virgin Active South Africa express high levels of satisfaction with their experience. Positive feedback highlights the quality of facilities, classes, and customer service. Any negative feedback is promptly addressed by the management, showcasing their commitment to continuously improving member experience. Ratings and testimonials from other review platforms further validate the positive reputation of Virgin Active South Africa.

Corporate Social Responsibility:

Virgin Active South Africa actively participates in community initiatives and charity work, demonstrating their commitment to making a positive impact. They also prioritize environmental sustainability efforts, implementing eco-friendly practices within their facilities. Through their various initiatives, Virgin Active South Africa contributes to promoting a healthy lifestyle and well-being in the community.

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Website

www.virginactive.co.za

Most discussed Virgin Active South Africa complaints

problems with club membership agreement
5
(opinions to this review)

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