Menu
Vinted Customer Service Phone, Email, Contacts

Vinted
reviews & complaints

www.vinted.com
www.vinted.com

Learn how the rating is calculated

4.2 1999 Reviews

Vinted Complaints Summary

0 Resolved
403 Unresolved
Our verdict: Engaging with Vinted at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Vinted has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Vinted. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vinted reviews & complaints 411

Filter reviews by rating
5
1596 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Vinted reviews & complaints

ComplaintsBoard
G
5:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted Purchase of item

Dear Vinted

I purchased an item and agreed a refund with the seller once i sent the item back.

The item was fake and this was agreed to be fake by Vinted

The seller threated me and said he would only refund if i left a 5 star review.

Vinted left me to be bullied and i lost my money.

My ID is: gurdeep77, the item was Canada Goose 2018 from reloveddesign

Desired outcome: Refund of my payment

Read full review of Vinted
Hide full review
ComplaintsBoard
D
6:54 am EDT

Vinted My money

You transferred my money from old Vinted account and it's been a week and you won't clear it
I need and want that money
Can't afford anymore postage to send off what I have sold
You are disgusting
Everyday i complain and nobody listened
Never ever will I use this company again
You didn't even ask or inform me
No choose you tricked me and now earning interest of our money
Sort it now

Desired outcome: Money cleared now al of it

Read full review of Vinted
Hide full review
ComplaintsBoard
C
4:58 am EDT

Vinted Releasing funds

Funds were automatically transferred from the old platform to my new account. These funds have now still not been released 4 days later. A "within 48hrs" message is still showing. I have contacted Vinted. They have simply said they are looking into it and nothing further has happened. I have read through forums this is happening to thousands of others.

Desired outcome: Money released in next 24 hr with apology to all buyers

Read full review of Vinted and 1 comment
Hide full review
1 comment
Add a comment
D
D
Deboral
, US
Apr 08, 2021 6:51 am EDT

Same for me over 130 quid
They won’t give it back
Complained several times and they release 2.99
If they can release that why not the rest
Absolutely fuming
I’m having to pay postage myself

ComplaintsBoard
M
7:55 am EST

Vinted No WITHDRAW fund 5months on

ive been trying to withdraw the fund since SEPT 2021.

i have logged 4 help time. which they keep on closing without resolving the issue.

but customer service keep closing the ticket stating resolved, BUT ITS NOT.

WHY DO YOU KEEP CLOSING?

WHY IS TAKING OVER 5 MONTH TO WITHDRAW?

NOW 2021. STILL NO MONEY...

BAD APP, BAD CUSTOMER SERVICE AND CRAP TO WITHDRAW FIND...

Read full review of Vinted
Hide full review
ComplaintsBoard
M
3:30 am EST

Vinted Missing clothing and money taken without permission

I have had a few issues with vinted trading. I have ordered item, not received the complete bundles, paid for 24 hour delivery and received it 4 days later and I pressed I have a problem and they still paid him. The won't reply with help, just the same response of - excuses that only protect them. They steal your money. I want it back. I have several back and forth emails with them and the same response is a pack of lies and the same response from every emerald complaint. They sign the complaint off as they do the deliveries, the falsifying the outcome on their backend computers. The seller and the buyer get ripped off. You have a buyer protection fee that is not removable, amd isn't available to take advantage of the paid service when an issue arises. They are pocketing all the money. It should be an option. Postage needs more choice and better pricing. This business is fraudulent

Read full review of Vinted
Hide full review
ComplaintsBoard
Y
4:17 pm EST

Vinted Customer service and overall

I used to have Good experiences until they accused me of working for a commercial company (I am a student so not true) and they deleted most of my closet with pictures that have taken me hours to make. Also some of the clothes they deleted were boosted for 6 more days which I paid for but they won't give my money back.

I contacted them but I only get automated reply's or messages that don't give me any answers, also no reply about what I should do and no answer about giving me my money back.

I talked to two people and it took ages for them to answer me back with no real reply or solution. Just horribl.

Read full review of Vinted
Hide full review
ComplaintsBoard
L
11:34 am EST

Vinted Item not received, company refusing to reimburse money

Hello, My son purchased a pair of Air Jordan 1 tennis shoes from a seller on Vinted. The seller was not very clear with him and the shipping was delayed. Finally, the seller said he had sent the shoes, but we never received them. This has been going on for months. Vinted now will not refund our money because we didn't follow a protocol they expected. However, the protocol didn't apply to our situation because we never reeved the product! We paid 75€ for something that never arrived and Vinted refuses to give us the money back. This is a corrupt and scamming organization!

Read full review of Vinted
Hide full review
ComplaintsBoard
M
7:07 am EST

Vinted Not being compensated for a lost parcel

I sold a bundle of clothes to a lady on Vinted, which amounted to £6. She bought and paid for a shipping label - via Hermes which I printed. We had a conversation (all documented on Vinted) about extra clothes I had for sale, which I could add into the parcel (weight up to 2kg) for no extra postage. I listed the bundle, chose custom postage at £0 and she paid £15.

I posted the clothing on 07.10.2020 @ 13.14 and tracking was last updated 12.10.2020 @7.03am. Vinted deemed the parcel as 'lost' so refunded me the £6 bundle.

Today; 06.11 the buyer has been refunded for the £15 bundle but Vinted refuse to refund me because I chose the 'custom delivery' option. Many times that I have tried to contact their customer services the chat has been marked as resolved even though it isn't. I have proof of delivery and the buyer has been refunded yet I am out of pocket. One customer service agent suggested I claim with Hermes, which I did contact. To be told that I could not claim as I was not the customer; Vinted are! They could claim with Hermes and pass the refund to me but they will not.

Read full review of Vinted and 1 comment
Hide full review
1 comment
Add a comment
T
T
tracy edgson
, US
Nov 15, 2023 6:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a top that was left behind a bin in an insecure location outside my house.( as admitted by yodel) . when I returned I stated it was no longer there , I filled in a form, waited 3 weeks then they decided to release the payment to seller and told me to “ enjoy my new vinted purchase” which added insult to injury.. these people have discusting customer service , the seller has been paid, the post has been paid and the thief got their parcel and all I got was the bill.. just don’t get how they take the side of yodel who admittedly left it outside

ComplaintsBoard
S
8:12 pm EDT

Vinted Swap feature

There is not enough information available regarding how the swapping feature works. I agreed a swap with someone and she gave me her name, address and phone number. After we agreed to post the item at the same time she has not done the same and has been ignoring me. I have all of her contact/delivery info and yet vinted won't try to help me.

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
D
11:35 am EDT

Vinted Customer service

SO on Thursday July 9th that evening I created a custom bundle for a customer of Lularoe leggings there were a total of 6 leggings in the bundle. Original price of ONE pair was $10 however, the bundle I sold for $25, the listing had been up and priced for $25 for roughly around 12 hours. The buyer made the Purchase Friday morning July 10th, I had them packaged up and in the mail box ready for pick up. However, when i got online I noticed it said once buyer receives item $10 will be transfered to your account? I though that was odd considering I had the listing posted at $25. I reached out to support and spoke to Kornelijus over vinted messaging, He assured me in that message the issue would be taken care of. Today is Wednesday and I still have yet to hear back from him or ANYONE else though vinted. The Customer has already received her package and has been very cooperative and it is not her fault by no means and she is even considering paying me through paypal or facebook pay which is nice, however this is a mistake made by VINTED NOT the customer NOR myself as the buyer.
$15 may not be much to some however in this pandemic I have to use the money I make to buy groceries for my 2 kids. Take that into consideration!
I hope to get this resolved very soon, I would hate to have to take it to the next level and I really don't don't want to leave a negative review. Communication really needs to improve!
Thanks Concerned Seller - Destiny

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
A
5:01 pm EDT

Vinted Customer service

I bought few things on Vinted, and the seller made shipping label but she never shipped the package. I try to contact the seller but without any respond from her. I realize the seller was a scammer. I contacted Vinted customer service, I try to explain the situation, and Vinted respond was just to wait for the package to arrive. I try to explain few times that the seller never shipped the package. My payment was released to the seller without any concern about me as a buyer. Please don't buy anything from Vinted. Mercari is the best. As you can see by the tracking number the package was never shipped. Don't buy from this seller is a scammer.

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
S
3:49 pm EDT

Vinted I never got my package shipped, and I never got my money back.

I purchased three items from Vinted, the seller never shipped the package and there was no tracking number, but she did make a shipping label. After a few weeks waiting I contacted Vinted customer service, they said they will get back to me. I did contact them again and I never heard back from them. I never got my package shipped and I never got my refund. What else to do, and who else should I contact?. I like to complain about Vinted that doesn't respond and doesn't help. Shame on Vinted. I will never shop at Vinted again. I do not recommend also, stay away.
Go with Mercari they are the best with everything.

Read full review of Vinted
Hide full review
ComplaintsBoard
J
1:10 pm EDT

Vinted Issue still unresolved

I bought a number of items paying over £240 to vinted on 13th March. The seller posted same day by Royal mail recorded delivery. The item never arrived, it's over 50 days later. Royal mail consider parcels missing where item has not been delivered and tracking not updated after no more than 15 days. Vinted have stalled and stalled and are no longer responding to my messages. The seller won't receive my payment as I didn't receive goods but can seek compensation from carrier. Vinted are still holding my money with what looks like no intention of returning it which I consider theft now.

Read full review of Vinted
Hide full review
ComplaintsBoard
G
4:22 am EST

Vinted Vinted App

There is no customer service om this app! I have posted an item to a customer via dpd but theres no tracking info in the app and now I'm getting blocked and can't sell anything else. Called DPD and the item is being delivered to the customer but there's no tracking info. How will I get paid if the item can't be tracked? No one to talk to, zero help in the Help Centre. Think I'll never use them again.

Read full review of Vinted
Hide full review
ComplaintsBoard
R
9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted various items

My partner Mr Kerry James. Has been selling his items on vinted for a while. However... he has had several complaints placed against him "copies" this is absolute rubbish. All of Kerry's items are completely authentic and we feel that vinted are doing nothing to rectify this. One customer has said that his item has been stolen which surly is the delivery companies fault and not our own and others are saying they are fake when clearly they are not. As it stands Kerry is now £60+ out of pocket not including the postage he spent and vinted have blocked his account. Either get this resolved or we will be perusing this further and I personally will contact the ombudsman clearly the company have not got a clue what they are doing!

Read full review of Vinted
Hide full review
ComplaintsBoard
E
4:39 am EDT

Vinted unethical behaviour and worst customer service

I opened an account and Vinted recently and my husband had his own account. I was spending a lot of money in purchases and I was the one at risk. This is the first time I am asked to provide a passport copy and identity card, we provided it the information so they stop annoying us with multiple emails and they kept bothering us with multiple emails again and again and threatening with blocking our account. Unfortunately, they don't have any customer service and the ones available they just answer like robots with a copy and paste message so there is no chance to talk to anybody for clarification of their actions. This is the most horrible experience with regard to online shopping and I am very worried about private documentation is in the hands of this people and how they can use our information.

Read full review of Vinted
Hide full review
ComplaintsBoard
R
2:00 pm EDT

Vinted I sent item buyer received today at 12:08

I sold my nike air max trainers 5 and half blue purple colour and black air bubble trainers and they received today cos I have there signature but they haven't clicked the link to say ok and haven't received no money I'll take it to citizens advice and further if I don't receive my payment of 15 pound plus postage 4.55 and I'll never use service again it's a fraud company if u don't give the sellers there money I should of gave them charity that's for nothing

Read full review of Vinted and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lauren294
, US
Jun 10, 2019 6:58 pm EDT

Hi, this happened to me too! Did you ever end up getting the money? What do I do about it? I’ve contacted the girl several times and she won’t click the “ok” button when it says delivered and she has been logged on

ComplaintsBoard
S
3:35 am EST

Vinted i’d rate zero stars if I could blocked me for selling genuine items now no reply crap app

No! You did not block this account because of multiple accounts so why the [censored] are you lying! All my items are genuine the only reason why I made anoth r was because you ! Blocked me for selling genuine items they are all real kylie stuff not fake I even showed proof so unblock this account now you wrongly blocked this account so unblock me right now or I will take this matter further for deleting customers accounts for no bloody reason so reply to this message cause that's why I had to make a new one in the first place!

Read full review of Vinted
Hide full review
ComplaintsBoard
E
3:31 pm EST

Vinted the poorest customer support ever

I bought an item 22 days ago. Never received it. Can't cancel, the seller says she has sent it but that's obviously a lie. Customer support asked me to wait for 4 more working days. Still nothing. Then they asked me to wait another 48h. Why?! This is nonsense! Can they not support the buyers? Christmas is coming, this was a present, now it's too late for me to buy something else. Never going to use it again.

Read full review of Vinted
Hide full review
ComplaintsBoard
C
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted they removed a couple of my products not the right category

Chouse4 user name.

You removed a couple of my adds! Instead of removing them teach us how to post in the correct one. There is no category for frames, copper items, vintage toys ect.
If you could reach out that would be great.

Also my daughter referred me She should get the $15.00 credit to her account after I sells something right?

Her name is Christina Neirinek
Please let me know when you can help me out..

Read full review of Vinted
Hide full review

Vinted Customer Reviews Overview

Vinted is an online marketplace that facilitates the buying, selling, and swapping of second-hand clothing and accessories. The platform offers a diverse range of products from various brands, catering to different styles and sizes. Users can list items they wish to part with and browse for pre-loved fashion. Vinted provides a system for secure payment transactions and communication between members. It aims to make the process of refreshing one's wardrobe more sustainable and wallet-friendly.

Vinted In-depth Review

Website Design and User Experience: The website design of Vinted is clean, modern, and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categories. The search function is efficient, allowing users to easily find specific items. The overall user experience is seamless, making it a pleasure to browse and shop on Vinted.

Product Selection and Variety: Vinted offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, vintage accessories, or unique home decor, Vinted has it all. The selection is constantly updated, ensuring that there is always something new and exciting to discover.

Pricing and Affordability: One of the standout features of Vinted is its affordability. The prices of products on the platform are often significantly lower than retail prices, making it a budget-friendly option for shoppers. Additionally, users have the option to negotiate prices with sellers, further enhancing the affordability factor.

Quality of Products: While the quality of products on Vinted can vary, the platform has implemented measures to ensure transparency and reliability. Sellers are required to provide accurate descriptions and clear photos of their items. Additionally, buyers have the ability to leave reviews and ratings, allowing others to make informed decisions about the quality of products.

Seller and Buyer Protection: Vinted prioritizes the safety and protection of both sellers and buyers. The platform offers secure payment options, ensuring that transactions are conducted safely. In the event of a dispute, Vinted provides a resolution center where users can seek assistance and find a fair resolution.

Shipping and Delivery: Vinted provides a seamless shipping and delivery process. Sellers are responsible for shipping the items promptly, and buyers can track their packages to stay updated on the status of their orders. The platform also offers options for international shipping, allowing users to shop globally.

Customer Service and Support: Vinted offers excellent customer service and support. The platform provides a comprehensive help center with detailed FAQs and guides to assist users. Additionally, users can reach out to Vinted's support team through various channels, including email and social media, and can expect prompt and helpful responses.

Community and Social Features: Vinted has a vibrant and engaged community of users. The platform encourages interaction and communication among users through features such as comments, likes, and follows. Users can also join groups and forums to connect with like-minded individuals, creating a sense of community within the platform.

Mobile App Functionality: Vinted's mobile app is well-designed and offers a seamless shopping experience on the go. The app is user-friendly, with all the features and functionalities of the website easily accessible. Users can browse, buy, and sell items with ease, making it convenient for those who prefer shopping on their mobile devices.

Overall Satisfaction and Recommendation: Overall, Vinted is a fantastic platform for those looking for affordable and unique fashion and lifestyle items. The website design and user experience are top-notch, making it easy and enjoyable to navigate. The wide selection of products, combined with the affordability and seller and buyer protection, make Vinted a standout choice. With excellent customer service and a thriving community, Vinted is highly recommended for anyone seeking a reliable and enjoyable online shopping experience.

How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Vinted customer service

Phone number

+1 (415) 548-1041

Website

www.vinted.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vinted?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vinted Customer Service. Initial Vinted complaints should be directed to their team directly. You can find contact details for Vinted above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vinted. Discuss the issues you have had with Vinted and work with their customer service team to find a resolution.