Viking River Cruises — noxious odor in stateroom on rhine getaway
KAR180715 / 4603089
Rhine Getaway July 15 - 22, 2018
Upon arrival it was evident our room was permeated with a noxious odor. We were unable to spend time in our room and sleep was difficult. We notified the desk of the problem. The entire staff was understanding and cooperative attempting to solve the problem.
The first night we were provided with an air fleshing spray. Gesture was appreciated, but it did not help at all. We let the staff know. We spoke to the hotel manager. She was very concerned and focused efforts on fixing the problem.
The next day the chief engineer on the boat replaced air filters to our cabin. There was no improvement. We were given an apology note, a box of chocolates and a bottle of wine. We definitely appreciated the gesture and were confident the staff was working on the problem.
We kept the staff informed of the lack of progress eliminating the problem. The second night showed little or no improvement. We noticed that keeping the bathroom door closed reduced the odor in the stateroom. Although it was very hot and humid we were forced to keep the doors to the balcony open to get fresh air in the room. The cleaning staff gave us cut lemons to place in the bathroom to help cut the odor. Very considerate.
On the third day the chief engineer completely tore down the air conditioning unit and cleaned it in an effort to eliminate the problem. Didn't help. He was convinced the odor was coming from plumbing pipes in our bathroom. He did a deep cleaning of the plumbing and drain pipes in our and adjacent staterooms. Finally we had some relief.
The third night was much improved and getting better. The following day the stateroom was greatly improved. The room never had a fresh smell, but we decided it was tolerable.
Considering the source of the noxious odor, we are concerned about being exposed to any health hazards. I do not want to make a direct connection, but throughout the trip and since I have returned home I continue to experience an allergy like respiratory reaction (slight sore throat, running nose, deep breaths, tiredness ). I sincerely hope this is not connected, but want to know if you have any thoughts on this.
I've attached some photos to help document the problem.
I want to stress that the entire staff was completely concerned, responsive and understanding of our distress. The chief engineer was instrumental in diagnosing and solving the problem. He has our highest praise and appreciation for rescuing the remainder of our trip.
I do not know what remedies there are for this situation aside from financial and assurances that we were not exposed to any health risks.
By the way, we are scheduled to take another Viking Cruise in 2019
Majestic Fjords & Vibrant Cities
Booking Status: Final
Booking Number: 5075077
Viking River Cruises Customer Care's Response, Jul 29, 2018
While we hope that, overall, your voyage with us was enjoyable, Jv48, we regret to hear of your disappointment with your stateroom. In an effort to address your concerns, a Customer Relations Agent will contact you within the next 24 hours to discuss this matter further. We appreciate you taking the time to provide this valuable feedback, and we look forward to speaking soon.
Updated by jv48, Aug 05, 2018
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