Viking River Cruises / august 6, 2018-august 20, 2018 amsterdam to budapest river cruise
Do not cruise with viking river cruises!!!
We booked and took a viking river cruise from august 6, 2018-august 20, 2018 from amsterdam to budapest.
This was not, in any way, the cruise we were promised via the expensive printed glossy viking brochures. This was a very, very expensive cruise for which we have saved all our lives to take and enjoy.
Our booking number is was 4782487.
We have called and spoken with viking customer service representatives over three times now and today again called to speak with an upper level customer service manager. The service agent I spoke with refused to allow us to talk to an upper level service manager.
This is far from "customer service".
We have been offered "future cruise vouchers" for future cruises which must be taken by september of 2019.
We are not wealthy people and to take another expensive cruise in not in our budget and therefore the future cruise vouchers are of no value to us.
We have asked for cash refund of our cruise for the cost of the cruise, outside of the airline fare and post cruise two day stay in budapest.
The cruise was a disaster as low water level on the rivers, which we were never ever notified of before we left for europe, did not allow for a "river" cruise.. Instead the trip consisted of three different boats, unpacking and packing up on almost no notice and then being bussed to these boats.
Viking knew full well of the low water conditions many weeks before this cruise but yet did nothing to let us know or give us any alternatives for a later cruise at a later date or refund our cruise prior to departure.
We were docked in industrial locations far from city centers and far from the "beautiful" sights promised in your glossy brochures. When we were docked in the promised cities, we were wedged in between two other viking cruise boats and therefore had no view from our staterooms other than to look directly into another boat stateroom.
The crew was so sick in the restaurants that they were taking turns resting and taking each other's shifts to recuperate. This however, resulted in passing their illnesses on to most of the passengers, including myself, my fiancee, tom paltani, my sister anne mccracken and my 82 year old mother, maria waring. As a matter of fact, we were all so very sick that we each spent several days of our lovely journey in our cabins preventing us from enjoying the sights and taking our excursions. We understand that there were even passengers who were so ill that they had to leave the cruise early and be flown back to the us for hospital care.
Additionally, we were not allowed to use the upper level deck of the boat during much of the cruise. The reason for this is still unknown to us.
The final parting gift viking gave us was being placed in our last stateroom which smelled of sewage, had no air conditioning and a toilet that wouldn't flush.
If we are not able to be allowed to even speak to someone who can actually resolve this dispute, we are forced to file a lawsuit to pursue legal remedy.
As of my conversation today with a lady in your customer service, in which I was refused any further communication with viking management on this matter, I have scheduled a meeting with my attorney for wednesday, october 3, 2018 at 10:00 to begin legal proceedings.
Should anyone from viking with a conscience and good business practice wish to contact us, our phone numbers are:
[protected] mary waring
[protected] tom paltani
Viking River Cruises Customer Care's Response, Oct 05, 2018
Thank you for reaching out to us, Ms. Waring. Our records indicate that a member of our Customer Relations Department was in recent contact with you to discuss compensation for your concerns. Should you wish to resume our conversation and revisit your options moving forward, we welcome you to contact us at 1-877-523-0579. Have a great day.
Updated by Mary Waring, Oct 05, 2018
I, Mary Waring, am the publisher of the above post “ Viking River Cruise - August 6-August 20th” regarding the Viking River Cruise which I and my fiancée, Tom Paltani took this summer.
I am greatly offended at the above response posted by the customer service representative from Viking River Cruises above to my post and my conversation with her today.
She called to offer me $500 cash ( hush money) along with the vouchers offered already offered in order for me to stop posting cruise reviews and ONLY if I would also sign acceptance as a settlement and agree to no longer post regarding this disaster of a trip.
In offering the $500 she also lied to me point blank by telling me that no one else had been offered any more that the $500.
I know this a blatant lie as I know of at least one other passenger that was offered more than this.
I hope all of you reading this understand that I have been very communicative and patient with Viking to do the right thing by their so called “valued customers”.
So far, there has been no satisfactory resolution whatsoever.
Please avoid cruising with Viking River Cruises as you will avoid a $14, 000 costly mistake which we ourselves made.
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