Videocon Refrigerator / Charged under warrenty
Worst experience with Videocon applicances
I am Amit Shanbaug, a consumer of your Videocon double door refrigerater. My experience with both the appliances as well as the after service has left a bad taste.
We purchased the appliance on 28th of March 2008 from the NEXT retail showroom at Sion. My problems started the day we purchased it. The service centre took more than a month to get the product installed. It was lying at my house in the box pack for that period. Every time we would call, the rep would inform us that the engineer would come to our house the very next day. Finally, it was only installed, when we personally went to the showroom and demanded our money back.
According to the warranty card the product has a six year warrenty period on compressor and 12 months on the refrigerator. On 16th June 2009, that is nearly 14 months of buying it, the product started giving us problems and stopped working. We called the service centre ( Reference no: MUM2306091060) and the representative came to our place on the 23rd of June, we were informed that the compresser needs repairs for the cooling to take place. We were told by the representative that it would cost us Rs 1400/- for the repairs. When we asked the representative if it is not covered by the warrenty period, we were informed that the cost is towards towing the product to the service station and filling gas. He told me that the repairs would be free, but i would have to pay the money for the gas charges.
They took in near 26 days to repair the product and on delivery i found out that the light bulb inside the refrigerator was not working. I refused to pay the balance repair amount and so the next day a representative was send again to collect the money and repair the bulb. I was also told that though not mentioned, the compressor would have a six month garauntee and if anything goes wrong, it would be repaired free of cost.
The product stopped working in less than 2 months. I registered a complaint ( Reference: MUM0709090025) with the service centre. The engineer who attended it insists that we pay Rs 550 again as there is some problem with the cooling. I fail to understand that when it is under warrenty, why is the company charging. It would have been better if i had got in a cheap refrigerator from the flea market if i knew i would have so much problem with the branded one. At least the repair charges would have been justified then.
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