Victoria's Secret
reviews and complaints

I would like to know how Victorias Secret charge double for shipping? I was charged $15 for shipping and the Customs Form at the postoffice notes that they only paid $7.64...I would also like to note, I ordered a 8.5 shoe and the shoe I received had to be a size 7 but I would not no because the size was NO where on the shoe!The shoe box read 8.5 but the shoe had NO ink of size on it. I think they are filling orders with what they have left (this shoe was on sell) I would like to note we are a military family living overseas and we have a APO box. This company is a ripp off. I would like to recommend zappos and heels.com..Free shipping and Free returns. Victoria's Secret should keep their SECRET to THEMSELVES (nothing but lies anyway) I'm going to put up signs around the base letting military families know, what I have learned about this company.

I' am extremely displeased with my Victoria's Secret Credit Card. The company does not send out the rewards it promises (such as the $10 birthday reward) in addition to gift cards it promises for signing up for additional account protection. Even in spite of calling them over the phone multiple times, the company still fails to deliver on their promises. I find Victoria's Secret to be an incredibly dishonest company.

The women and young girls that work at the Pueblo Mall store are very rude. They act so snooty - when they are JUST retail store workers, probably making $8.00 an hr. When I complain to the managers she was more unprofessional then the girl that waited on me. There is no reason to treat the customers the way they do. I have been to alot of stores and the worst one is in my home town!

My daughter made a purchase on 3/23/11 went to return it unworn, with the original receipt on 3/27/2011 and was told that she could not return it without a driver's liscence. She's 15 years old and the yoga pants did not fit her. They can allow her to make purchases there without a driver's liscence but will not allow her to return them? When I inquired about this the cashier informed me "yes, she can purchase anything she wants but we cannot give her her money back. It's our written policy." This is discrimination and is unacceptable. I will never go back to that store again.

I placed an order from VS early January. They ended up sending me the wrong order, so I sent it back. When the stuff I ordered arrived, I returned that stuff too. They gave me a refund and I thought that was that. A month later, I get an email saying they never received the return of the incorrect items, and would therefore be charged again in 14 days. I called customer service and the lady checked my tracking info and saw they in fact everything was returned. She said she marked the items as returned and said I wouldn't be charged. 3 weeks later, my credit card was charged again. I called, now for the fifth time, almost 2 months after I placed my original order, and was told I would be getting the charges reversed. Let's hope this is the last time I will have to call customer service. Beware if you order from this company...you will have to watch your credit card statement carefully and probably spend tons of time on the phone.

I have been completly insulted by 3 different people trying to collect money. I understand completly that I havent paid in months! But I just asked if I could set something up for the Month of April 75.00 and I was told no! Is this correct I could be told NO that I cant make a payment!? Sounds to me like you really dont want money. I cant make a payment?!

I have been shopping at this particular store ever since I could drive. I have always respect the people that work there. But now ever since the last few years, the people that works there has been absoultly rude to asian. My sister went to ask a question, the sales person literally ignore us and went on her way to another customer. we thought maybe it was because she didnt hear us, but we were in the store for about 20 minutes, not one sales person look at us. we were being ignored.. what the hell is this!
a few months ago, i have gotton a free fashion show panty for showing a text on ur phone to get one.. since they didnt have any in my size, which is a (xs), i can take a (large) and exchange it in any stores which they do come available. less did i no, today i went into the store because i had gotton a free fashion show panty a few months ago. the sales person that was ringing me up happens to be the manager that day waas rude, inconsiderate, WHAT A ###! she said that i cant exchange for a different size because my receipt was expired.. what the hell was that supposed to mean anyways? all i remember was the sales person telling me whenever it comes available i can exchange it for my size. WHAT THE HELL AM I SUPPOSED TO DO WITH A SIZE LARGE PANTY? I wasnt aware that i had an expired receipt whereas the managers wasnt any help whatsoever.. she just kept yelling and saying she cant return my item and pass me to another associate then return and say, i cant return the panty.. im not returning, i was exchanging to have one in my size.. i m sorry but it wasnt my fault that each of the sales associate will say one thing one day and something else in another day. And it wasnt my fault that you guys never have the panty in stock at all.
so basically i just grab MY LARGE PANTY AND LEFT THIS STORE BC THE STUPID, RUDE, VERY UNHELPFUL, INCONSIDERATE HUMAN BEING WASN'T ANY HELP TO ME.

one thing's for sure, i am never ever coming back to this store.And I am telling all my sisters and friends to never ever shop at this store. Because they have bad customer service and racist to asians too...

ive spent so so much money every week when i come here, and this is the respect that people give you. especially the manager that day, she should be fired for yelling and screaming at a customer.

when u go to a place, any place, you want to feel thats its a home, that you can communicate with the sales peoples., but i was totally unsatisified and very UNHAPPY being in that mall today.I am never ever going to that mall ever again.
they never ever have the sizes you want!

On December 4, 2010- I purchased 8 gift cards at Victoria secrets and 10 gift cards at Bath and Body Works using my Victoria Secret Credit card at both stores. I have been doing this for the past 5 years to give as Christmas gifts. Unknowingly to me WFNNB Victoria Secret Credit card deactivated all cards because a flag went up as a possible fraud. On Tuesday the next week I had given one card out and my friend told me that it was not any good. I took all the cards back to the stores and when they ran them none were activated. They were supposed to investigate this and get back with me. I got in touch with there fraud department(victoria secrets) and was told what happened and they would fix the problem. In january, a credit was given to me on my bill for the Victoria Secrets gift cards but not the Bath and Body works. Again I was told that it might take some time for them to fix this. Today, I got my bill (march 14, 2011) and the charges were sill on there - when I called the lady (Dianna) said they had no contact person at Bath and Body and I should take it up with them. I tried to explain that they Victoria Secrets are the one charging me $250.00 for 10 gift cards that have no value and they were the one who had deactivated them but still charged my account with them. She said there was nothing I could do. So i will have to pay WFNNB (victoria secrets) $250.00 for nothing - I feel robbed and on top of that they cancelled my credit card and reported that to the credit bureau. They also told me to make a complaint to their Billing Dispute dept. at PO BOX 182782 in Columbus Ohio. but after reading the back of the bill - the complaint had to be made within 60 days. Time up! I am going to get in touch with the BBB and out Commonwealth Attorney to see what can be done - I have taped all conversation with these people and told them I was taping it. I have all the receipts and most of the deactivated cards and receipts from both stores that showed they checked to see if the cards were ever any good and they were not.. They also told me to get in touch with Bed and Bath. What does bed and bath have to do with this? I didnt use their credit card? It would be just like using any credit card. I beleive this is fraud and a clear crime on them and I realize that $250.00 is not a big amount to them but it is to me and if they have done this to me and will not accept responsiblity, how many others has this happened to? Thank you Beverly Oliver

I would like to complain about the attitudes in the Victoria's Secret Tuttle Mall store.

I entered the store on Thursday, February 4, 2011. I was shopping for my new sister-in-law. I wanted privacy to shop and requested no assistance. I was "hounded" 5 times while shopping there which disturbed me. I ended up leaving store to go somewhere else because of the continued disturbance from associates.

To the Victoria's Secret Stores in Dublin, Ohio and all stores:
PLEASE LEAVE CUSTOMERS ALONE IF THEY WISH TO SHOP WITHOUT ASSISTANCE !

Also to note: As I was leaving, a male voice was laughing as I left the store. This is not profesional behavior. I would hope that Victoria's Secret stores and management would re-train their retail sales associates and to please respect the CUSTOMER walking into the store.

Buyers Beware. I have shopped at Victoria's Secret for years. I know what I am looking for and I have worn the same sizes for over 15 years. As I am shopping the sales associate asked if she could assist. I asked her nicely, no. I know what I want and know my sizes. I grabbed size 34B bra and panties size Small. As I continue shopping the associate actually states that I should buy a bra in size 32 ! I was shocked in disbelief ! It was not only insulting but I felt discrimination and judgement. I had a sweater and coat on, so again, it was very very insulting! I felt harrassed. I later went into the Body Bath store to ask for a GM name and number. They gave me a 20 percent discount coupon and another associate that works for same store, actually laughed at my complaint. Obviously the Limited Stores do not hire professionals? I have never experienced such unprofessionalism and disgust from immature and not trained employees. I will be pursuing an attorney for this matter. DO NOT GO TO TUTTLE MALL !

The oderes are wrong and old slippers were sent this time instead of body butters. The underwear were not shipped and they let the order sit in the snow when multiple times I have told them this area is bad and requested signature confirmation. They used to have quality merchandise when I was a child not it is all garbage and overpriced. The holidays were bad I had purchased many shirts at full price and the people who recieved them as gifts coulod not even exchange them this is not acceptable business practices they fall short k mart has better bras then vs these days its sad but true.

Victoria secret has the most invasive store experiences/policy. You are continually harassed for your zip code or email address even after you indicate you don't want to. AND I seriously oppose the return policy that they require an ID proof, even when you have a receipt. This is clearly a violation of my privacy and can lead tol identify theft. I had a huge debate with the clerk that she wouldn't let me return my item, with receipt if I didn't show her my driver's license. I refused to. I WILL BOYCOTT VICOTORIA SECRET from NOW ON AND I SUGGEST YOU DO SO ALSO No other retail chain requires this, if you have your original receipt.

I have pictures that are too big to upload here, video, and/or video, in some cases both, of every “incident” of this too-bizarre-to-believe nightmare except for one: what the customer service reps have told me. If those calls are recorded, then there is 100% proof, although I highly doubt they would even give it a second thought. But if I can prove everything else as fact VS, the why lie about the crap service your customer service reps. I do realize my story will sound exaggerated or even fake so if you’d like to see some pics, just email me and my new email addy:

Facts: Ten out of the twenty-two items I ordered, minus one sweater backordered, were lost in shipping (My opinion: items were lost due to a box poorly-taped box, too heavy for the small amount of tape). There was a hole large enough for items to fall out during transport and there was barely any tape left holding the shoddy box together. There are only two strips going across the top of a large, heavy box! I have pics of the box before it ever left the PO. The USPS employee is my witness to how the box arrived and how many items were missing. It was humiliating to be put on the phone with men at three post offices to describe a few missing products. I know the postmaster hated his job on this day. But I had never received a damaged package before so I followed the postmaster’s lead in talking to the other post offices and (although not turned in) I filled out a claim form that was to be turned in 3 days later. By then, the other post offices would have found any items, if they had them. It’s an endearing thought that my postmaster and several people from town, know that I wear the level 5, souped-up, double-padded-triple-uplift Miraculous bra. And one in the new lovely shade called “blue feathers.” It was humiliating!

Anyway, three days later, nothing shows up at the post offices, so I had to call VS to ask a question that needed to be filled out on my claim form. Thank you, God for ending my misery when she told me all missing items would be shipped (except for one pair of jeans now backordered) and she even gave me a $10 gift certificate for enduring the lingerie party at my local post office with strangers. I hate that I need to go there to still ship back 3 pair of jeans that were too big!

Thanks to two-day shipping, I quickly had my replacement order (I have pics of order summary from this order, as well and also my order history from my online VS acct). What were the chances that it was messed up again? Apparently, it was 100% because it was STILL wrong. Again, summing it up, I was sent a worthless, duplicate pair that I’d already received but two were still missing. Also, upon realizing that the jeans that ended up on back order, I needed to call anyway to cancel that order because they would probably be too big, as well. Well, when I called to cancel the back ordered jeans, she said I have nothing backordered. This woman was the most hateful employee I have ever dealt with in my life and she essentially called me a liar regarding these jeans on backorder - she was not gonna hear of a jean refund and she changed the conversation to my sweater. She continued to argue with me over this sweater and then told me it wasn’t even for sale anymore! I look the next day, it was still for sale! I finally put it very bluntly to her told her that I was holding the order summary in my hand, that I could send a copy of to her to prove that it said it was on back order, to be shipped 11/27 and I am either owed the sweater or a refund. So, she sarcastically told me she’d refund my account. I had to do it: I then asked what about the money for the jeans. To top all I’d heard thus far, she told me I was emailed a gift certificate for the refund of the jeans. It was only a $10 gift certificate that VS had emailed me only a week prior, as a supposed apology/sorry for your trouble on the last order! She was not going to bend until I finally sarcastically asked her “Do you mean to tell me that I am only getting a $10 refund for a pair of jeans that I paid $29.50 for?” It FINALLY sunk in this woman’s brain that I can prove everything she is calling me a liar over, and she reluctantly agreed to give me a refund, along with the sweater, back to my debit card; a total of $68.50 and that’s not even counting the panties that were $10 each that I have still never received! I hope your happy Victoria’s Secret management because that hateful woman, and the shoddy service I’d received thus far, finally wore me down! I didn’t even have enough fight left in me to bring then up. That was 3 days ago. Finally today, a credit from VS shows up in my online checking from VS; They have apparently lost their minds because I was only refunded $10.60! What is going on? It’s like that movie Groundhog Day-Victoria’s Secret Style. This craziness just keeps happening!

So, in case you lost track, that’s four items I paid for that I paid for and have never received, totaling $68.50 for the jeans and sweater + $20 for the 2-pair of panties totaling $88.50. Where they came up with the $10.60 refund amount, I have no idea and I doubt they do either. And I even have a pic, showing the refund on my computer screen from my bank! How can I ever explain all this to another customer employee and not have her calling me a liar, as well? Because that hateful woman told me that neither the sweater or the jeans were even on back order- I was a liar! Well guess what VS? I have pics? I guess I’ll need to figure how to email a higher-up and try to explain all this mess and send the pics along with it. Any ideas? I hate that place now. I really, really do. I have never been called a liar anywhere I have done business in my 30-some years!
(Anyone and everyone has my permission to reproduce this complaint online, if interested.)

I have pictures that are too big to upload here, video, and/or video, in some cases both, of every “incident” of this too-bizarre-to-believe nightmare except for one: what the customer service reps have told me. If those calls are recorded, then there is 100% proof, although I highly doubt they would even give it a second thought. But if I can prove everything else as fact VS, the why lie about the crap service your customer service reps. I do realize my story will sound exaggerated or even fake so if you’d like to see some pics, just email me and my new email addy:

Facts: Ten out of the twenty-two items I ordered, minus one sweater backordered, were lost in shipping (My opinion: items were lost due to a box poorly-taped box, too heavy for the small amount of tape). There was a hole large enough for items to fall out during transport and there was barely any tape left holding the shoddy box together. There are only two strips going across the top of a large, heavy box! I have pics of the box before it ever left the PO. The USPS employee is my witness to how the box arrived and how many items were missing. It was humiliating to be put on the phone with men at three post offices to describe a few missing products. I know the postmaster hated his job on this day. But I had never received a damaged package before so I followed the postmaster’s lead in talking to the other post offices and (although not turned in) I filled out a claim form that was to be turned in 3 days later. By then, the other post offices would have found any items, if they had them. It’s an endearing thought that my postmaster and several people from town, know that I wear the level 5, souped-up, double-padded-triple-uplift Miraculous bra. And one in the new lovely shade called “blue feathers.” It was humiliating!

Anyway, three days later, nothing shows up at the post offices, so I had to call VS to ask a question that needed to be filled out on my claim form. Thank you, God for ending my misery when she told me all missing items would be shipped (except for one pair of jeans now backordered) and she even gave me a $10 gift certificate for enduring the lingerie party at my local post office with strangers. I hate that I need to go there to still ship back 3 pair of jeans that were too big!

Thanks to two-day shipping, I quickly had my replacement order (I have pics of order summary from this order, as well and also my order history from my online VS acct). What were the chances that it was messed up again? Apparently, it was 100% because it was STILL wrong. Again, summing it up, I was sent a worthless, duplicate pair that I’d already received but two were still missing. Also, upon realizing that the jeans that ended up on back order, I needed to call anyway to cancel that order because they would probably be too big, as well. Well, when I called to cancel the back ordered jeans, she said I have nothing backordered. This woman was the most hateful employee I have ever dealt with in my life and she essentially called me a liar regarding these jeans on backorder - she was not gonna hear of a jean refund and she changed the conversation to my sweater. She continued to argue with me over this sweater and then told me it wasn’t even for sale anymore! I look the next day, it was still for sale! I finally put it very bluntly to her told her that I was holding the order summary in my hand, that I could send a copy of to her to prove that it said it was on back order, to be shipped 11/27 and I am either owed the sweater or a refund. So, she sarcastically told me she’d refund my account. I had to do it: I then asked what about the money for the jeans. To top all I’d heard thus far, she told me I was emailed a gift certificate for the refund of the jeans. It was only a $10 gift certificate that VS had emailed me only a week prior, as a supposed apology/sorry for your trouble on the last order! She was not going to bend until I finally sarcastically asked her “Do you mean to tell me that I am only getting a $10 refund for a pair of jeans that I paid $29.50 for?” It FINALLY sunk in this woman’s brain that I can prove everything she is calling me a liar over, and she reluctantly agreed to give me a refund, along with the sweater, back to my debit card; a total of $68.50 and that’s not even counting the panties that were $10 each that I have still never received! I hope your happy Victoria’s Secret management because that hateful woman, and the shoddy service I’d received thus far, finally wore me down! I didn’t even have enough fight left in me to bring then up. That was 3 days ago. Finally today, a credit from VS shows up in my online checking from VS; They have apparently lost their minds because I was only refunded $10.60! What is going on? It’s like that movie Groundhog Day-Victoria’s Secret Style. This craziness just keeps happening!

So, in case you lost track, that’s four items I paid for that I paid for and have never received, totaling $68.50 for the jeans and sweater + $20 for the 2-pair of panties totaling $88.50. Where they came up with the $10.60 refund amount, I have no idea and I doubt they do either. And I even have a pic, showing the refund on my computer screen from my bank! How can I ever explain all this to another customer employee and not have her calling me a liar, as well? Because that hateful woman told me that neither the sweater or the jeans were even on back order- I was a liar! Well guess what VS? I have pics? I guess I’ll need to figure how to email a higher-up and try to explain all this mess and send the pics along with it. Any ideas? I hate that place now. I really, really do. I have never been called a liar anywhere I have done business in my 30-some years!

I decided to get a Victoria's Secret credit card a few months ago and have only used it one time. Right after receiving my first statement in the mail, I sent back a check that paid off this balance entirely. This morning I received a call from an extremely rude and unprofessional employee of World Financial Network Bank, who claimed I owed $25 for a late fee + $35-ish as an additional fine for the original late fee.. These errors total up to about 1/5 of my original payment, and I would have obviously paid a measly $25 fine if I had been in the wrong OR if it had even been on my statement in the first place. Also, I never received anything through the mail or e-mail notifying me of this error THEY had made and expected me to pay for. Not surprisingly, I could hardly understand 4 out of the 6 customer service reps I spoke with. One in particular, "Rob", attempted to give me the run around, but it was blatantly obvious that he had little to no knowledge or understanding of what he was even saying to me. Even funnier was when he told me that he would go ahead and schedule me for an in-store payment (today) so that "my credit wouldn't be damaged for more than 2 years." I know.. I am still laughing at his ignorance. When I asked him for his reference number and for the phone number and ext. I could reach him or one of his coworkers on, he couldn't give it to me, saying my call would be "sent to the rejected box." Right. I told him his inability to establish even the smallest morsel of credibility was making me very uneasy, and then asked if this was really just some some kid prank calling me from a phone booth. His response? ..something along the lines of, "I don't understand, mamn. This call is a real one, I assure you." 3 hours and 4 long phone calls later I've concluded that the intellectual capacity and overall level of customer service exhibited by WFNNB's employees doesn't differ much from Rob. I am canceling my card immediately and they will not be seeing a penny of my money.

I ordered 4 bathing suits for summer and ended up keeping only one due to personal style preference. As stated on their return policy they do not refund original shipping charges. Had I realized this BEFORE placing the order I would have used a free shipping code rather than a money off offer. After deciding to keep just one of the four bathing suits I now find myself paying $30 for shipping making my bathing suit $97 vs. just $67. Seems pretty expensive... Next time I think I'll go to a store in the mall and avoid all the shipping charges.

I've never really had a bad experience at Victoria Secret staff is always pleasant. Back in 2005 I had a tumor removed from my right side below my underarm and was left with a scar that makes it hard for me to find a bra. I've bought seemless bras but haven't found any that are comfy. Anyways about two or so weeks ago I walked into Baybrooks Mall Victoria Secret and was approached my a salesperson who asked if she could help me with anything. I informed her of my problems with bras and she told me she had the perfect bra. At first I hesitated but when I tried on this Incredible bra I was sold and immediately bought some. I was so excited because this bra was not even out as soon as I got home I put it on I told my sisters and mom about and how wonderful it was. I wore it for about two days and then noticed that the seem on the side was coming undone so I decided to take it off I then went on to use the other one that I had bought and had no problems with that one. I then decided to go into Victoria Secret and asked if there was anything that could be done about my bra. I told the cashier the problem and she went ahead and called the manager. I took one look at the manager and saw the way he looked at me I knew there was gonna be a bit of problem. I went ahead and let him know what the problem was with the bra and before I could finish he inturrupted and asked If I was aware of the return policy and that ones something leaves the storeand is worn it's not there problem. I spoke right up and said first of all I understand the return policy but with what I paid for this bra I didn't expect it to start falling apart two days after wearing it. I explained that I had no problems with the other bras just this one he then gave me I dumb look and said that he would let me get another just this one time and if I wanted I could wear around the store and see if that works which is the dumbest thing he could've said. I went ahead and exchanged my bra and left the store so upset I vowed never to return just because of this person.

I just had the worst experience in my life.
I am a very good customer of Victoria's secret, the famous underwear and clothing company. I always purchase at least twice a year, even if I do not reside in the US (I live in Australia) I always pay a ridiculous price for shipping... Anyway, I make my purchase a few weeks back in sales! I was so happy I bought for more than 500 dollars, yeah I loved VS... I usually get my parcel about a week after they charge me but this time I keep waiting even if they did not wait two days to charge me ($520 + $20 banking fees)... After three weeks (time expected for deliveries on their website), I decide to ask them what is going on. They reply with a automatic response, that I should wait 5 more days. I wait then I reply that im still waiting. They ask me for one more week. I was really upset, I had been charged a month ago... Still after a month and a week I ask them what is going on, because I paid $70 just for the shipping! scandalous! They reply that BWW or whatever their carrier is, do not provide a tracking number! For the price I pay? Even the smallest local shop in china would charge me $10 for that. They just reply with one of their beloved automatic responses: would you like a refund or would you like a replacement? WHAT? On a friend's advice, I replied that it was not my problem, that we made a legal agreement when I purchased (I lost my time, energy, and money because for a month and a half I could have done with this cash flow) and that I wanted my items because they had charged me! I was waiting for them to fulfil their promise and it wasnt a coincidence I had purchased on sale! I could not get what I want again... The last email they sent me what something like... We are processing your refund please allow a couple of days to see it... I cant believe it

First I had the WORST experience of my life.
Second, I had never been treated so poorly with automatic messages and people ignoring totally my request and the fact that I was saying clearly: I DO NOT want a refund.
Third and I think the worst of all...
I had actually lost money in this terrible situation: The fee my bank charged me to transfer them the money... GONE, no one is going to refund me that, it not much $20, but it just means something to me, as I was disappointed on every level added to the fact that I no underwear, I also had lost money.

I HATE VICTORIA SECRET NOW>
I USED TO BE A VERY GOOD CUSTOMER>
THEY DO CUTE BRAS, BUT REALLY, THEY SHOULD REALISE THAT WE, WE ARE WHAT MAKE THEM.

I had my first experience with Victoria's secret two days ago. I have never purchased any bras from your company before and I was excited to finally have a 'great' bra. After picking out two bra's (that were the same brand, size, but different color) I immediately went home and put my brand new VS bra on. It fit like a dream, aside from the loose straps I had my husband tighten for me. As he was tightening them he told me to remove the bra because one strap was being held my a thin piece of fabric. Disappointed, I removed the bra. We examined it and found a very weird long piece of hair inside the cup of the bra... it was far too long to be mine, this grossed me out, completely. I simply said I would take the bra back and exchange it for the exact same one. When I arrived at the VS at the st. claire mall in fairview heights, I told the cashier the problem. She said that is weird... and called over the manager, I presume. This said manager asked me all sorts of questions, explaining my SIZE was probably the reason the bra's strap broke. She said this in front of about 5 people behind me, and my husband. She told me that I should get measured. I said I was fine, knowing that the bra fit perfectly and it was very comfortable in my head. She then said 'well, if you get another bra and the same thing happens you wont be able to return this one. as you can see it was stretched out.' How embarressing is that? I never felt so humiliated and belittled in all my life. My husband knowing I was probably mortified asked if she could explain the odd, very long hair in the bras cup. She asked us like we were idiots if we noticed the hair when we got the bra... Obviously not, since I was more concerned with the size of the bra. I absolutely thought what she did and how she treated this situation was horrible. She had no right to make any comments about my size. I got my new bra and I wore it all day and night to test her theory. The fabric holding the strap didn't stretch one bit, and I honestly wanted to go to that store to show her. I can assure you that my first and last experience with your company was a poor one. You should teach your associates to not act like they are above the customers. I felt like Julia roberts in pretty woman. I know I will never recommend your store to any of my plus-size friends, for they may too get belittled for being bigger.