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Verizon Wireless / consumer fraud

1 P.O. Box 25505-5505Lehigh Valley, PA, United States Review updated:
Contact information:
Phone: (800) 922-0204

October 2, 2009 – 4:50 PM EST – WWW.verizonwireless.com (called customer support)
I bought my cell phone through Verizon Wireless two years ago and went online today to use "New Every Two" and upgrade to a new Verizon Wireless cell phone. When this option did not appear for me, I call Verizon Wireless Customer Service and was told that my phone number was not the primary phone number and that even if I changed the primary number today, I would have to wait 20 months before I can upgrade my phone using “New Every Two”. In March of this year I changed the account name from my wife's name to my name. I was assured that there would be no additional charges or affects of this change. I was not told that my phone would not be eligible for "New Every Two". I upgraded the phones for my wife and daughter prior to this change. I did not choose the primary number when I changed the the name on the account and assumed that since the account would be changed to my name, that my phone number would be the new primary phone number on the account. I have a wireless card for my PC that is also two years old and I had planned to retire in December. If I had been told that my making a simple name change on the account, I would face this kind of financial risk, I would never have made these changes. Today I asked what it would cost to close my account (all four phone units) it would cost me $580. This is because my two year agreement was set to zero when I change the primary name on the account from my wife’s name to my name. This is unscrupulous, deceptive and fraudulent representation and should not go unpunished. While I can afford to eat these costs, most people today, cannot. I ask for fair consumer protection from the practices of Verizon Wireless. Can you help me?

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Comments

Wh
  31st of Mar, 2009
Agree Disagree 0 Votes

Verizon wireless employees both corporate and store front are probably the most uneducated people about their own company I have had to deal with. I experienced a very similar issue except the only thing I modified on my account was a reduction in the texting amount (I was not using close to the maximum alotted monthly). At the time, face to face with the store representative I directly asked if it would have any other effects to the account other then what I requested and I got a resounding and convincing NO. Once my "2 year contract" was at an end I came into a verizon store to close my account, I had just been to a Cingular store and started a plan with them. I was notified that my plan-modification months early after two years of bad service extended my contract another two years. I was livid. After some discussion I was told the only thing I can do is call the corporate office, the sales rep. made it sound like they would take care of me so I was content and left to do so. The call didn't last long, I spoke to a younger male that sounded like "his dog just died", who, in response to my situation, was only able to unemotionally mutter the words "Its in the writing of the contract", silence. I was in awe. I couldn't believe a company would be so greedily deceptive, and have such terrible customer service but I felt like everyone else with these problems, too small to change anything. After seeing a similar story I hope people might come across this one and become more aware of the fraudulent advertising and business practices that unfairly control our society whether we are aware of it happening or not.

Lo
  26th of Jun, 2009
Agree Disagree -1 Votes

Just to clarify when you took over your wife's account you were advised that everything would remain the same and you were ok with that? Well it did. Sounds like your wife remained the primary line so she got the NE2 credit instead of you. The sales reps have no idea which number is yours or that you want it to be the primary number unless you tell them. Some people have their children as the primary number as they are more likely to need a replacement quicker. Doesn't sound like it's Verizon's fault. Also, there has never been a policy in which you change your text message package; you extend your contract. Sounds like you are leaving about a bit of the information just to slam the company. I digress people. Please review your RECEIPT & CONTRACT before leaving the store. Please review you BILLS EVERY MONTH. It is your responsiblity to check your service and please CONTACT customer care before making any stupid mistakes with changing things online. Please help us help you not be an idiot for once and please learn RESPONSIBILITY. It prevents so many escalated issues and will help you sooo much more in negotiations.

2c
  21st of Dec, 2009
Agree Disagree 0 Votes

Haha...I always laugh at the comments the VZW trolls post about how good they are and how dumb their customers are. I've been a customer for only 7 years and I feel it's pretty well known that their customer service is terrible. They really don't care about your complaints because they will always refer to the contract and tell you to upgrade your plan. The only way to get VZW customer care to do something nice for you is to call them at or near renewal. After that they'll do nothing for you. I've found that other carriers can be more forgiving and flexible about terms of the contract. And if you try them you will probably be pleasantly surprised with the relatively comparable coverage they offer. IN YOUR CASE, THE BEST THING YOU CAN DO IS CALL SEVERAL TIMES AND USE LOTS OF PROFANITY. EVENTUALLY THEY WILL DECIDE THEY DON'T WANT YOUR BUSINESS AND THEY WILL CANCEL YOUR SERVICE WITH NO EARLY TERMINATION FEE.

Al
  28th of Feb, 2010
Agree Disagree 0 Votes

2cent your a ### in the customer agreement if you continue to use profanity the will cancel you however you will get the etf

Yo
  27th of May, 2010
Agree Disagree 0 Votes

Once again, Lole is an idiot. He is a Verizon Employee that is one of the many people that are probably sitting in the call center and that you have to deal with when Verizon screws up. He is the kind of person that sits there and says, "I apologize, but there is nothing we can do, I don't see where this is a Verizon mistake." I think that they engrain that in their employee's heads. I have never heard of such outlandish problems. I had Verizon, and they did the same thing to me. I was a primary account holder with just one line of service on my account. I received a nice discount on my service, and decided that since my parents are on a fixed income, to add their lines to my account. They ended up screwing the whole thing up for 3 months, with which one was the primary line, and the charges that they tried to add to the account for the bills. Verizon is the worst, and with the new insurance bill that passed, to hear that they may go under was like getting an early christmas present!!!

Ka
  2nd of Jun, 2010
Agree Disagree 0 Votes

Who can help me with a lawsuit against Verizon. My X had a line under my account with NO access into the account. But... had a friend of his at our local office who wrote that she called and I gave OK to take one phone out of my account and opened him a new account using my social security #. She never called me.
Verizon reps. out of state documented it as fraud and gave me the phone line back. The rep. who helped him is still working at the store because she is friends with the manager. My X has also been threatening.

An
  21st of Oct, 2010
Agree Disagree 0 Votes

My boyfriend was on my phone last night when the phone got disconnected. I recieved a text message saying that my account has successfully updated. When I called Verizon they said that someone had called in and change all my information on my account. My password, passcode, and phone number the phone on my account had be changed, too. Now he is without a phone, service, and the minutes he just put on the phone yesterday is gone. They said since I didn't know any of the information on the account there is nothing that they can do. Verizon sucks!!!

Ve
  28th of Mar, 2011
Agree Disagree 0 Votes

Verizon wireless Fraud Department is horrible. Never pick up the phone and don't return call. They hurt my credit. I am seeking a lawyer to file charge against them for hurting my credit report which in turn hurt my business.

Co
  28th of Jun, 2011
Agree Disagree 0 Votes

i try to contact verizon about a password and a username..and all i get is voice automated recordings askin me for a phone number they dont recognize...I want the direct customer service line! not a machine! ive called 1, 000 numbers looking for someone that can help me with my router. Day 3 and Ive gotten nothing but out of state representatives that say they can't speak with me. WHERE THE ### IS THE SERVICE? CUSTOMER SERVICE GET 0/10...SERVICE GETS 2/10...AVAILABILITY OF REPRESENTATIVES GETS A NEGATIVE 10. ### VERIZON. ### WESTELL. ### CUSTOMER SERVICE. ### THE WACK ### PHONES. ### VERIZON COMERCIALS. ### THE PRESIDENT AND THE OWNER OF VERIZON. ### ALL THE REPRESENTATIVES OF VERIZON. ### THEM WEAK ### DEVICES THEY SELL. ### EVERYTHING ABOUT VERIZON. YOU GET NONE. I GOT BETTER SERVICE FROM BOOST MOBILE IN THE PROJECTS..ILL GO TO CRICKET, AT&T, OR T-MOBILE B4 I EVEN THINK ABOUT VERIZON.

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