Menu
Verizon Customer Service Phone, Email, Contacts

Verizon
reviews & complaints

www.verizon.com
www.verizon.com

Learn how the rating is calculated

2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Verizon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Verizon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Verizon reviews & complaints 1270

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Verizon reviews & complaints

ComplaintsBoard
A
8:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon discrimination

I was at the Verizon Wireless Store at Arizona Mills looking for a new phone I waited for a good 20 minutes while other people who entered the store after I walked in were being helped.

The only explanation is because I am Hispanic and Verizon discriminates against Hispanics.

Now I have a poor quality phone and after writing several letter and requesting to talk to a District Manager my problem is still unresolved.

I have asked for a high level manager several times and my request has not be granted.

Read full review of Verizon and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
E
E
emwolb81
Somewhere, US
Feb 24, 2010 8:17 am EST

Lol did you sign in at the self service kiosk at the front of the store that says "PLEASE CHECK IN TO BE HELPED"... cause if you dont they wont help you lol... maybe it was a discrimination for a lack of reading ability... like all big businesses as long as you have money they are willing to take it, don't think cause you are racist they are...

M
M
mike
No town, US
Jul 26, 2009 10:52 pm EDT

Yeah, considering Verizon Wireless now offers plans that include mexico...that really shows they hate Hispanics. Give me a break. loser.

F
F
flappy
horton, US
May 26, 2009 7:30 pm EDT

Give me a break. It's always about discrimination. Get a life!

ComplaintsBoard
J
8:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon overcharge, false advertisement

I was offered a deal to get FIO inertnet service from Verizon in September 2008 when I tried to cancel my DSL service from them. The guy over the phone told me that there was no activation fee, no contract to sign up. I would only need to pay $42.99/mo and receive $25/mo discount from my local phone bill.

It turned out I had to pay $30 installation fee and there was a year contract.

6 months later, I recieved a message from Verizon, said that giving me $25 dollars each month was an error and no longer available. 2-3 hours phone calls many time to them produced no results. They either transfer you numerous time or hung up on you. It is a nightmare. We should really get together file a lawsuit against them. I have never in my life dealt with any company like this.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
7:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon tech support

Within the first month of service there have been continuous problems with Verizon FIOS TV and Internet. On April 27, 2009 the internet went down again. Tech support (by phone - and getting through to a live person is another challenge) decided the router had to be replaced. "We will send it UPS and you will have it in one to two days." Yes, it came in one day but to the billing address in Virginia rather than the service address in Pennsylvania. After another lengthy struggle to talk to a live person in tech support on April 28, and having them repeat back to me the service address in Harrisburg, PA, they assured me that UPS would deliver a router to the correct address "in one to two days." Well, now there are two routers in Virginia and still no service in Pennsylvania!

After struggling unsucessfully to get a live person who could starighten this out, I called the original salesman, John Newman. He gave me another phone number to call - but all it did was put me back into Verizon's horrible voice mail system. I'm ready to switch back to Comcast which seems to be the lesser of two evils.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
1:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon cancell and billing overcharging

I signed up for Verizon to bundle with Qwest. I assumed they would send one bill and it would be deducted from my bank. I did not receive any bill. I was with them for nearly a month. At 4:30 in the afternoon my cell phone was shut off. I was not at home to use my home phone, so I had to put the amount they said I owed on a credit card, then they said they would charge an extra $15 for that, and also charge me an early disconnect charge. What a rip-off. As soon as I receive my credit card bill, I am going to dispute the charges, also try and have an attorney sue them for stress and harassment and anything else they can find. Such unethical and illegal actions by Verizon should be fined severely and the U.S. Government should have their license revoked.

Read full review of Verizon and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
A
A
Alteran
Orangevale, US
Feb 28, 2010 1:13 am EST

Actually when you enroll onebill with quest its quest that is responsible for sending out your bill you should have contacted them

J
J
jamiec
Sparta, US
Sep 21, 2009 9:06 pm EDT

when you signed your contract you agreed to the terms and conditions. it cleary states in your customer agreement all charges you will be responsible for. did you bother to call when you were not recieving a bill. did you think oh they didnt bill me maybe im not getting charged. it is the consumer responibitly to pay their bill. verizon offers several different ways to check you balance and make payments as well. verizon.com and verizonwireless.com are very hepful when you want to keep track of you monthly statements and payments being made. you can also find you customer agreement and read it at anytime at verizonwireless.com

T
T
Tctomthumb69
Chino Hills, US
Apr 30, 2009 3:39 pm EDT

CommonSense is correct, I think he works for verizon. You need to read the fine print on ANY contract before you sign it, ignorance of the fact is not a good defense. Oh, and don't wait for your statement do it now, and say the service is not what you expected...

C
C
CommonSense
, US
Apr 30, 2009 1:48 pm EDT

VZW clearly states all terms and conditions on the contract you signed.
You did READ it first.. right.. or maybe you were still drunk at the time.

ComplaintsBoard
D
1:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon overbilling

I had Verizon Wireless for several months. They misled me on the coverage times and charges.
I called them prior to going for Alcohol treatment for 3 months. They kept charging me and I now have a bill of $635.55 which they say I owe. I cannot get another phone without those charges being paid. They are a totally corrupt and deceitful company and the U.S. Government should shut them down and give them a huge fine for the hell they put us customers through.

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
CommonSense
, US
Apr 30, 2009 1:50 pm EDT

The terms and conditions are clearly stated on the contract you signed. You did READ it right?
Maybe you were just still drunk at the time... but that's no excuse either.

ComplaintsBoard
V
11:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon pays h1b visa holders but not us citizens during recurring layoff period

Hello recently we were told there will be two-week layoff periods starting in July and again in October. Verizon will not be paying its US Citizen workers during the recurring layoffs but they will continue to pay their H1B Guest Workers their salaries (even though they too are technically "laid off" during this time. This is an unfair business practice and it makes no sense why our Govt would allow this! We are US Citizens if you are paying your foreign guest workers but not your US Citizens then [censored] you have NO BUSINESS here in America! Who do these companies think they are? Import people from India into American MIDDLE CLASS jobs, and then even when there is a layoff they STILL GET PAID THEIR SALARIES? But Americans dont? They say they have to do this as this is a policy Obama put in place when he assumed office unter the TARP bill.
So its ok for some NON US CITIZEN to still be able to pay his bills but me who worked his WHOLE LIFE to get the job he has, I get to go without because I am not a foreiger? this worlsd really ished up and im steamed, slumdogs

Read full review of Verizon and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
texancowboy
, US
Oct 11, 2013 4:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Title: SAP functional AP Resource with 9+ Yrs. Exp (Only H1Bs)
Location: Dallas, TX & CA
Duration: 6+ Months

Must Provide Visa Copy At The Time Of Submission

Good overall FI/CO experience is a plus; but must have in-depth AP experience.
SAP AP Functional,
Conversion Experience and interface Experience are required.
CAN YOU BELIEVE THIS ### FROM VERIZON ONLY BECAUSE THEY DON'T HAVE TO PAY OVERTIME

M
M
mez1
Jacksonville, US
Jun 13, 2011 7:02 pm EDT

not only are the people holding the H1B visas hired over a US citizens, but these days Student visas are easily converted to H1B visas and can easily enter the workforce

W
W
WaveSurfer12
Greenbelt, US
Aug 13, 2009 2:52 pm EDT

I see a lot of this in my Verizon office. Many H1B Employees who not only seem to get preferential treatment, but I actually had a Director tell me that he "Could not even consider RIF'ing one of the H1B EMployees because "they could get deported if they loose their Job". This was regardless of any status, skills, years on the job, performance, etc.
I was told that my Manager made a statement that he "prefers to hire and retain persons here on H1b Visas because "people from India middle eastern cultures make better IT Professionals". It is disgraceful that I have to consider that my job is less secure than another person whom is here on an H1B Visa just becuase of their status and prejudicial bias by a
Manager. I have seen preferential treatment for these Employees first hand. I have nothing against any of these Emplyees and I look at them in the same way as any other citizen, many of them are my friends.

It's incredible how many Jobs have been outsourced oversea's by Verizon and not only how it has hurt Americans job wise, but in customer support dissatisfaction as well. This H1B Situation seem to be just another side of American Jobs going away, only not always overseas, right here as well in some respects. I know that a lot of the money made here by H1B persons goes right back overseas to families in other Countries from what they tell me.

When the U.S. Government states that it's concerned about Jobs and the economy, can we really take them seriously ? Is it the American people that they are concerned about helping, or just big Companies/CEO's and persons here on H1B Visas and the economies of countries abroad.

H
H
h1bguy
, US
Jun 23, 2009 9:00 am EDT

I disagree with this .. as where i work ( verizon business ) in maryland .. they have just last week lay offed most of the Indian foreign workers .. but they have retain citizens ... and trying to push citizens in the projects where even their skills don't meet the project requirements ...

ComplaintsBoard
L
7:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon billing me for cancelled phone line and for continous non-existent service

Two years ago, I canceled a line due to a missing cell phone.They were continually billing me for two lines of service, even though I only had one cell phone.The statement reflected the non-use of one phone.After a letter to the D'ept of Consumer Affairs, they supposedly were going to correct that statement.Unfortunately, it was short-lived triumph.They removed all the bogus billing, only to start billing me for a second line again.I told them I would notify them to install a second line, if I intended to purchase a second phone.They took upon themselves to bill me yet, again.Since my bill wasn't modified, I wasn't going to pay the bill.They discontinued my service, but that didn't stop the continous billing for both unrendered cell phone services.

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
V
V
verizon customer
Hollywood, US
Oct 17, 2009 6:14 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

ComplaintsBoard
M
8:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon "no show" for installation

Already had FiOS Internet for nine months and ordered the telephone service. Took 40 minutes on the phone to process the order and the representative provided an installation date of 4/22 from 8-12. Took the morning off from work and at 1130 I called and was told the scheduled installation date was 5/1. Verizon had my existing telephone number, cell number and Verizon.net e-mail address but never called to inform me of the new installation date. I asked the representative to cancel my order. Will stick with Cavalier Telephone - NEVER a billing or service problem with them in eight years.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon usage issues

I purchased the Verizon Broadband service on 3/2/9 after being on Dialup for several years because other than the devil that is Comcast, no other highspeed is available in my area.

I was so impressed with the service, until we came to the last week of the billing cycle and noticed that the usage meter was 2-4 days behind. We knew we were close to going over, so we stopped using it and by the end of the cycle had accumulated 102 MB over the 5 GB allowance.

I was told by the sales rep after going through what we do, email, Facebook, the occasional YouTube video, and some mild website management, that 5 GB should be all I ever need.

Clearly that was wrong. After talking to 4 or 5 reps and asking for a call back from a manager twice, I finally was sent an email telling me how they don't really measure what you use, but glean information from your computer registry to obtain the information and that because I use it with two different user profiles on a desktop computer it complicates the data usage estimate process.

What a hunk of hooey!

Another lady sent me an email stating that I ought to be able to view about 37, 000 website and send/receive over a million pictures. I can promise you I don't use NEARLY that much.

The service is great, but the CUSTOMER SERVICE IS HORRIBLE! I love Verizon and have been with them for many years, but it's clear since I've requested a manager call back three times and have not YET received one that they know there's a problem and just don't want to deal with it.

So, watch your usage if you get their service.

Read full review of Verizon and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
KYDebR
Smithfield, US
Oct 25, 2010 5:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have used Verizon wireless service for two years. Will soon be cancelling their service and return to painfully slow dial-up because of Verizon's continuing refusal to address what I consider to be a major issue with their service...unable (unwilling?) to provide their customers’ with real-time data usage information.

Example: It is now October 25, 2010, 12:26 a.m. EST. I just checked my date usage through Verizon’s VZ Access Manager. My data usage is showing 4, 528.912 MB as of October 22, 2010. That’s a three day time lag! I for one find this unbelievable considering current technology. I have consistently inquired/complained for the last two years about this and the only response I receive is, “Verizon has no control over their partner’s (Vodaphone) service. Baloney. This is just another Verizon ruse to dig deeper into their customers’ pockets knowing full well that many customers will accidentally exceed the 5GB limit because usage information is so delayed. Their continued pattern of deceit is evidenced by their recent $90M refund debacle over bogus data charges. Check out the CNET article written by John Paczkowski dated October 3rd.

Like many other users I consistently hit the 5GB limit well before the billing cycle end date sometimes by much as two weeks prior. At that point I’m forced to drive to my local public library to check emails because exceeding the monthly limit is painfully expensive. My downloads/uploads are primarily Flickr photos, software updates (Microsoft security and two anti-virus softwares) and reading emails. Rarely if ever do I access YouTube and iTunes. The Rep I initially spoke with assured me that 5GB would be more than enough to meet the "average user’s” internet access needs. NOT!

Yes, for those of us who have no other access to high speed internet access Verizon is nice but extremely expensive. I say expensive because virtually every month I am unable to access the net for one to two weeks prior the end of my billing cycle. That relates to two to three weeks worth of net access for $60+ monthly. After inadvertently going over my monthly limit one month to the tune of $260 I find myself in a constant state of paranoia when I’m on the net. And Verizon’s continued refusal to provide it’s consumers with real-time data usage information just adds proverbial fuel to my paranoia!

For the recreational internet user Verizon is an expensive “hobby”. If you have the disposal income, great. But I’m returning to dial-up at $10 a month and bank the remaining $50. At the end of 12 months I’ll have $600 to put toward a new laptop. For me the bottom line is Verizon’s apparent unethical practice of providing real-time usage information.

R
R
rhode
, US
May 03, 2009 7:42 pm EDT

I have a verizon wireless usb for my home computer. I was unaware of the 5GB monthly usage. I checked online and found my current bill was $3800. I call Verizon and was told this was the 4th time I had gone over my 5GB limit. Verizon said they will refund up to 3 overages, but after that you are responsible for the bill. The Rep said I had been sent a letter of each overage and a phone call. I told her in no uncertain terms, this did not happen. She spoke to her supervisor and reversed the charges, for the last time, she indicated. In 3 days I received a letter restating that fact.
I did look on my account on line with verizon and there is a tab on chorrospondence received from verizon. There were no other letters sent to me about my overages, the new letter I had just received was posted.
I am watching the usage and noted the previous complaint about how the meter is caluclated. So you really don't know till the end it seems. It is $140 early termination fee to cancel this service. It will not work will my home use. You are really limited on your use of their service. I told my family not to send unneccesary emails, no jokes, no attachments. No watching online tv, no you tube, no downloads unless necessary. I disconnect after each use. I am still at the 5GB limit. It is just my Husband and myself using this connection.
I have 2 additional cards. One for my laptop I take with me to work. And another for my neice while she is in College.
Be careful of downloads using this service. Ares Ultra will put you over fast, Itunes also.

ComplaintsBoard
P
10:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon biggest scam I have ever seen

We have reported verizon fios to the attorney general of nj - guess what - so have 1500 other nj families - for fraud!

Fios billing and their billing department service - are the biggest scam of all.

We were mailed multiple promotion about verizon fios now being installed in our area. since the promo was significantly lower price than what we were paying we decided to switch to verizon - the fios bundle. biggest mistake ever. the person on the phone that initally took out order - did not register it right. had to call back 3 times to get the order correct. the day of promised install - they did not show. I call company 3 times during the day "they will be there" the final call of the day - install has been cancelled 2 days ago. bs! finally got installation. then the real scam began. fios billing and their billing department service - are the biggest scam of all. we have been on the phone with them over every bill that we have recieved since the beginning.
Fighting charges, asking where are promotions are. on my first bill I was given $89 in credits they has screwed it up so bad. now on my 3rd bill I calculated that they owe us $178.14. now they came that we did not really order the package that we requested 4 months ago. they refuse to honor the terms and specials that were in the package we signed up for. now our bill that should be the $99.99 a month special is $300 plus. beware do not sign up with verizon fios!

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
Exit 9
New Brunswick, US
Feb 24, 2010 6:17 pm EST

I agree, "I Have same Problen with Verizon. I want to contact the Attorney
General of N.J, But a want to know, what to do.
Please I need Your Help."

Verizon is Rapping the American hard working people of this great state with no proper reach around!

kennyjhunt@gmail.com

View 0 more photos
ComplaintsBoard
G
3:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon outrageos long distance

Just got my FIOS bill today. There is a $55 charge for 17 minutes of direct dialed calls to the UK and Germany. This was a complete shock and totally NOT disclosed by the FIOS people when I signed up. They went over with me in minute detail about switching my regional long distance to Verizon/FIOS and my regular long distance to Verizon/FIOS (from regular Verizon, mind you). But did not say word one about international long distance, international long distance plans, or some default rate of over $3 per minute for international long distance calls. When I called to discuss this today, the reps attitude was, well, we offer a lot of services and we can't disclose everything, you just have to pay the charge.

I asked him where this might be in the FIOS agreement or how I could possibly have known about this and he had no answer for that. Thus confirming that there was no disclosure. This is just an out an out screw job. You can have TV, Internet and Phone with unlimited long distance for $99 a month but call Europe for 17 minutes and it will be more than half your bill added on? WTF!

Competitive rates for international long distance are typically free (Vonage) to 10 cents per minute, maybe 10-25 cents per minute with a calling card.

If I weren't locked into a one year plan I probably would have cancelled today. I hate this GOTCHA capitalism that the credit card companies have been at the forefront of. This $3+ per minute rate is like an operated assisted rate from 1970.

I am going to not pay the $55 or any late charges that accrue and duke it out with them to the bitter end. Maybe try Vonage when my year is up.

Read full review of Verizon and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
brian
no thanks, US
May 30, 2009 2:01 pm EDT

I have Verizon FIOS in Virginia. I just got a bill in which I made two direct calls to India for a total of 52 minutes. Verizon charged me $352, plus there appears to be an additional $50 or so in state in federal taxes related to the calls. This works out to approximately $7.70 per minute. I am very upset.

G
G
Greg
Nokomis, US
Apr 17, 2009 10:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was so annoyed that I called them back to harange them some more. This time I got a more decent rep and after much arguing that this was a ridiculous charge, I also mentioned that I had missed the new $150 rebate by only weeks when I signed up for FIOS and that they are now advertising $75 per month for internet +tv+phone on their website and that I was not very happy about any of this. I told them that I was not going to pay the $55 and that I had options like cancelling and going back to Comcast or just cancelling FIOS, paying the early termination fee and then immediately signing up for FIOS again because that would be cheaper than continuing with them on the current basis.

Amazingly, the rep said the internet promo for "Internet +TV+Phone" for $74.95 was really not true because when you try to do it, it is really only for two of the three. Which would be, well fraud, but nobody seemed to have a problem with that!

So the rep says wait a minute and a woman comes on the line and says she will give me $30 off my bill for 6 months. Apparently the magic words were "I am thinking of cancelling the service and going back to Comcast".

ComplaintsBoard
R
2:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon property damage/pet death

2/09 - Technician installed Verizon Fios

3/1/09 - Noticed that the back yard security lights had ALL been knocked out. Attempted to turn lights on and noticed that Verizon battery box had been attached to the electrical source in the garage.

3/17/09 - Coyotes entered the unsecured backyard of my home at apx. 3 a.m. and destroyed my Jack Russel Terrier (will also seek compensation for my dog of 5 years).

After period of family mourning I began calling Verizon.

4/1/09 - Spoke with Verizon Tech. who said someone will call me in 24 hrs. Ticket #CADR0215C5. [protected]

4/6/09 - No return call - Called and spoke with Bridgette who said a supervisor will be returning my call within the next couple of hours.

4/8/09 - No return call - Called again and spoke with Shantel who referred me to construction complaints and said to press #1.

4/8/09 - Called [protected] at 3:15 pm and left a voice message.

4/10/09 - No return call - Called Construction Complaints again and spoke with Charles who said I was given the wrong number and to try [protected].

4/10/09 - Called and was given another number to call [protected] which ended up being the Dig-Alert number.

4/10/09 - Dig-Alert referred me to [protected] and I spoke with Jaime stayed on hold with me for atleast 90 minutes. Jaime then connected me to Repair/Install.

4/10/09 - Spoke with Justin (operator #Z036159) who told me that he didn't have a supervisor and that my call would have to be returned. When I told him that I would hold, he blind transferred me to the main line.

4/10/09 - Spoke with Ryan who referred me a Customer Service Advocate named Christine (Chris) at [protected] and told me that she will call me by 11 a.m. my time.

4/10/09 - Christine called and told me that she was still working on resolving my issue and that she would have a project manager call me.

4/15/09 - No return call from Christine or a Project Manager - Called Christine again and left a voice message with my cell number [protected].

4/16/09 - No return call - Called Christine again and left yet another voice message with my number.

Read full review of Verizon and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
V
V
VKing
State College, US
Jul 21, 2010 4:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

A Verizon supervisor came to my home eleven days ago and, without giving me any advance notice whatsoever, cut up my shrubs and left a mess strewn across the sidewalk for which I could have been fined or sued if anyone had tripped over it. The only reason I found out what had happened was that my next door neighbor had received a note from the Verizon supervisor, Barb Simco, (whom you would think would have more sense) informing her of what they did. Why this Verizon employee did not simply come to my house and ring my doorbell to let me know what she was about to do is anyone's guess. The fact that she had to gain access to an obstructed telephone box is understandable, but the procedure in which this was done was incredibly sloppy to say the least, not to mention totally unprofessional. Apparently someone in the neighborhood was having telephone service installed and this had to be done through the box on my property. Upon calling the phone number that was left in the note by Ms. Simco, I got nothing but a full voicemail box, so I wasn't even able to leave a message, and of course all I got was the runaround from Verizon when I called their dozens of 800 numbers. So here are several pics of the damage that was done (and this is after I'd gathered all the cut branches from the sidewalk and placed them back with the rest of the bush, but these branches are dead now and will decay soon), and of course it will cost at least 50 dollars to have all the dead brush hauled away because these thoughtless wonders wouldn't simply haul it away themselves. It makes no sense. They'd obviously brought the equipment needed to cut up my bushes, so the least they could have done was bring the equipment needed to clean up the ridiculous mess they made. Before this incident, I had actually been considering becoming a Verizon customer in the near future. No way would I ever trust them now.

C
C
CommonSense
, US
Apr 16, 2009 2:29 pm EDT

So you noticed the lights problem on March the 1st but didn't attempt to do anything about it until the April.
Then you left your dog outside at night KNOWING there was a problem. You bare part of the responsibility.

ComplaintsBoard
M
1:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon unordered programs billing

Ordered Verizon Fios package, since Jan I have been getting billed for Playboy Channels. Spoke to a rep re: $66.00 worth of adult films orders. I advised her that we did not order any such programs and please remove playboy channels from our television access. This was not done! In April again I called in complained about the playboy charges in April's bill. It was not untill I demanded to speak to a supervisor that I was offered an additional feature that would prevent this from happening again. Hopefully this will be the dend of this costly problem.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
8:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon don't get as advertized 100 hd channels

there is advertized guaratneed 100 HD channels. That's a lie.
The company makes it dificult to contact them, so they put a customer on a Easter egg hunt, trying to find out by myself. They can't be contacted. Very smart. They save a lot of money, but putting the poor customers the run around.
george Otten Monroeville, PA 15146
It there someone out there than can tell me why we are not getting the promissed 100 HD channels? Pleasse help. I am along

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
11:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon cancellation fees

I was talked into a bundle through a verizon representative, she told me she had direct tv for a few years and she loved it; so I figured we'd give ot a chance. We gave it a few months and my husband said they give you all these great channels for a few months then they cancel them and want you to pay for them. That's how they get you to try with supposedly all these channels offered! We decided that it was not what we expected or wanted we could not even get our local channels, so we cancelled and switched back to our old service. I have been billed through my verizon account for their services and they sent me a separate bill for 260.00 for early cancellation. I was never told that there was a cancellation fee fore early termination by the verizon representative. They are now claiming that you received an email stating this and also It was on the original install paperwork. I don't know about you but I just sign the paper and they leave. I don't read the tiny fine print in the back of the paper. Beware for the CON ARTISTS, I blame verizon more than direct tv. if they are going to push a service for another company then they should expose all information up front verbally. I am switching all of my electronics. phone, tv to charter, because verizon does not deserve my business..

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
1:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon requested deposit

I applied online for Verizon FIOS Triple Bundle (phone/ Internet & TV). It was an impressive deal $99.95 month for 2 years, $150 bonus back. As I proceeded in the application process, I was asked for $125 deposit. I gave them my MasterCard/Debit number. The next day some bills I authorized payment for were rejected. I went onto my account & found that Verizon had taken $400 out of my account! I called them the next day & was told that was an error I did not need a deposit & in 24 hours the $400 would be refunded. When it wasn't I called again & was told the same day. For 3 days, this is what I was told. On the 4th day after an all day, investigation a supervisor told me the $400 deposit was correct. Being on permanent disability, I have MS I DO NOT have $400 to give them. I was forced to cancel my order. But even though it took them less than 24 hours to withdraw the money from my account it will take them 4 to 6 business days to refund it! During this time, I DO NOT even have money to put gas in my car & I am incurring late fees because I cannot pay my bills. As bad, as my current company is I am forced to stay with them. Verizon does not service poor disabled people!

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Michael Benjamin
New York, US
Nov 03, 2009 3:26 pm EST

I was required to give a $400 deposit for a quad bundle for Fios, Internet, Phone and Wireless (already a customer). They claimed I am a credit risk via Experian and my score is over 700 with Experian. I asked for their rationale and they said it was computer generated. I think they are doing this to everyone in lieu of the economy. Very unethical. I haven't been late with a payment in over 10 years and I am 31 years old. I wasn't even late with any of my payments when I was unemployed last year.

I may report Verizon to the BBB.

ComplaintsBoard
M
10:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon awful cusomer service, awful tech support

Oh my God!
I can't even begin to describe how frustrating it is dealing with the Verizon FIOS people. We had switched our home phone, internet and TV to these clowns.

For 2 weeks now they have unable and perhaps unwilling to solve a huge problem with their DVR box... So we are left without complete tv availability for 2 WEEKS. I have had techs to the house 3 TIMES & of course you have to wait for 4-5 hour windows for them to arrive. I have spent upwards of 8 hours on the phone with them in just this two week period! You can never get though to anyone who has any authority...just scripted customer service reps. Now today there email servers are down. Stay FAr Away From Verizon FIOS!
Oh, by the way, for all this trouble Verizon has not offered any compensation!

Read full review of Verizon and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
RaffPee
Silver Spring, US
Apr 25, 2011 10:01 pm EDT

I had the same problems with Verizon customer support. They are the worst in the business. I made a few calls and the Verizon rep hanged up on me. I had one that acted so helpful in the beginning and after reviewing my account, "thank you for calling Verizon. Good bye."
I did not get a chance to say WTF? The Verizon customer support supervisor is a waste of money for Verizon. Supervisors are front ends for managers. Managers do not interact with customers according to the supervisor. I am glad that I ported my home phone number from Verizon landline to AT&T cell phone - $10/month on family plan. I used Xlink to connect my home phones via blutooth. All I have to do now is shop for Internet and TV bundles.

S
S
Sammy11
, US
Aug 03, 2010 9:47 pm EDT

Stay away from verizon fios. I have had no internet for past 3 weeks. I have tried to contact them numerous times just to get transfered over and over again, and then get disconnected. Their lines are broken. Noone takes responsibility and noone cares and noone will help you. It is mismanaged and rotten company that has gotten too big too fast. Stay with your existing carrier, TV of internet service. I would like to say bad customer service but there is no service and they charge you automatically so I just have to end my contract and pay them donation :)

Just stay away from verizon its that simple really! Listen to the advice.

S
S
Spinraff
Bothell, US
Jun 16, 2010 2:48 pm EDT

Stay away from Verizon FIOS. I have had the phone/TV/internet freedom essentials package for several months. I have no trouble with the phone (not cell) and minor trouble with the internet. But the TV makes up for it in constant problems. This does not include the utter frustration when trying to contact Verizon customer service by phone. Be prepared for long wait time on "hold" and poor ultimate results.

It's all in the DVR for me. Live TV viewing works okay. We record and watch 90% of our TV viewing with the DVR and FF through commercials. There is constant trouble with a variety of the DVR functions. Minor things like video freezing while audio continues on after fast rewind. Random video tearing and audio dropout. Play button frequently doesn't respond during fast forward.

Major DVR problems include incorrect, "hard drive % full" indicated. Hard drive may show 60% full with only two hours of HD recorded. Scheduled programs (to be recorded) not recorded at all or shown as recorded but content not there. Some recorded programs mysteriously deleted before they are viewed.

I have spend much time learning how this DVR works and know it well. It's not me. I'm a retired electronic engineer. This is not rocket science we are dealing with.

I have replaced my DVR twice in less than three months. Some work better than others. Each reacts differently but none operate flawlessly. Some flaws are eliminated while some are added depending on which DVR. I get no real help from Verizon on this situation. I have taken each unit back to a Verizon super store, they are cooperative and respond, but the problems continue as does the dissatisfaction on my part.

I regret leaving Comcast as bad as they were... this is worse. My two year contract prevents me from switching back.

ComplaintsBoard
B
8:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon calling card high-jacking rip-off

Adjusted Report for web exposure: This involves Verizon stealing by diverting my international calls from my onesuite.com calling card, charging me for those calls with out my knowledge or consent & prior slamming, & switching service by deceiving me & charging me forcing me to pay for false charges that I did not incur and / or understand, they would not explain clearly, threatening to cut me off if I do not pay. Ver says they do not support Calling Cards, which is a lie because my calling card worked on my Verizon Wireless Phone for years, my Calling Card online call history shows years of my cell phone # and destination #s being charged through the calling card. I changed my Verizon Wireless plan to the $99.00 unlimited plan, then right almost exactly after when Verizon Wireless recognized that they would not be able to rip me off on slamming me with minutes it attacked me by high-jacking my calling card instead. Onesuite.com customer service, with whom I have email correspondence, tells me they are aware of their Verizon customers having the same problem, but are not willing to take action against Verizon Wireless or assist me, but I received stonewalling. We want them to pay attention and cure this problem with us because it affects their customers and bottom line too. They tell me that Verizon Wireless is disconnecting me from Onesuite.com and picking up and completing my calls to Russia, from Onesuite.com access number, [protected], Onesuite.com customer service number is [protected]. I sent this complaint to the FCC to review my entire Verizon billing history and force Verizon to refund any deceptive or hidden charges that were unearned or stolen. FCC took my complaint online and has not gotten back to me yet I believe as they are overwhelmed due to personal cutbacks. I am sure FCC is aware of the dishonest practices that are Verizon’s standard way of doing business. It is incredible that a company as large as Verizon Wireless can hire a regimen of employees, made up of human beings that are not only trained to steal, lie, cheat and rip-off its clients, but that they are so eager and willing to do it, over and over again on a daily basis. It makes one wonder what kind of parents these people had. Anyone else who has experienced this high jacking by Verizon Wireless please come forward and let’s create a website displaying Verizon Wireless’ behavior.

Read full review of Verizon and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Steve7
Hacienda Heights, US
Dec 05, 2009 3:27 am EST

Alas Verizon never change its practice of high jacking calls from a calling card. I bought $5 phone card from a convenience store to make a quick call to my folks in China last month and we got cut off after a 5 minutes so I called again and my 2nd call lasted about 15 minutes. I was surprised to see a $75 charge on my Verizon bill. I complained to Verizon but to no avail.

Today, I've read about Verizon malpractice of charging $2 on customers for no apparent reason.

Check this link http://www.dslreports.com/shownews/105804

Verizon sucks!

J
J
Jacque
Palo Alto, US
Apr 04, 2009 5:11 am EDT

Looks like Verizon has a knack of stealing customers from Onesuite. I thought mine was an isolated case and I got 3 overseas charges from Verizon even though I dialed Onesuite access first before I dialed the destination number from my mobile phone. This was December 2008, it neve happened again but I also seldom use my mobile again for Onesuite. I'm gonna switch mobile phone provider as soon as my plan from Verizon expires.

Z
Z
Zed350
Hacienda Heights, US
Apr 03, 2009 4:31 am EDT

Verizon service sucks! I'm also a victim of Verizon malpractice of disconnecting my call from Onesuite and connecting it to their own system. It happened about 5 times in a month and when Verizon won't take back the charges I decided to pull the plug from them. I'm using T-mobile now and so far they haven't hijack my calls from Onesuite yet.

ComplaintsBoard
L
9:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon misled info caused high bill

I was going on a business trip to South Korea so I called customer service to find out what the costs to use my Blackberry there was. They told me that my texts were about 50 cents to send and 5 or 10 cents to receive. Phone calls would be $1.99. I had an unlimited data plan and it would be 2 cents per kilobyte in South Korea. So I asked how much did I use daily the past few months so I can get an idea of how much it would cost me to use the data plan overseas. The customer service rep told me that I used 3000 kilobytes per month, which is equivalent to about 100 per day. She said I'd expect to pay about $2/day (100kb/day at 2cents per kb) if I used the data plan the same amount i used it here in the United States. So based on this information, I went on my 10 day business trip to south korea and used the internet and blackberry instant messenger (which is charged per kilobyte) the same amount I use here in the U.S. I come back from my business trip and I get a cell phone bill well over $1, 000. I call customer service and go over the bill with them and they tell me I used about 1, 000 kilobytes per day. Basically what happened was the customer service rep I spoke to before leaving on my trip read or calculated wrong and told me that I used 100 kilobytes per day when it was actually 1, 000. I asked to speak to a supervisor and explained my situation. I said over and over again that I used the data plan based on what a Verizon Wireless rep told me. She didn't beleive me. Looking at my bill, I didn't use any text messaging (when in the states i use it like crazy), and I didn't make 1 phone call. this is obviously because I didn't want a crazy bill. So i said to her, "why would I not use the texting and phone to make calls and then go crazy with the data plan if i knew it was so expensive?" And she kept saying to me, "sir, the rep gave you the right information, that it is 2 cents per kilobyte." I kept saying that I know she told me 2 cents per kilobyte, but that she told me I used 100kb per day, not 1, 000! And she kept saying that the rep gave me the right information. She wasn't even listening to me. and then as i'm complaining (not yelling but using a firm voice), she says quickly, "there's nothing i can do" and she hangs up on me while i'm speaking to her. VERY, VERY, unprofessional and you can only imagine how angry I became she hung up on me!

Read full review of Verizon and 3 comments
Hide full review
3 comments
Add a comment
J
J
jamiec
Sparta, US
Sep 21, 2009 9:17 pm EDT

with this situation the rep did give the right information by telling the customer that it is .002 perkb when roaming in most countries (depending on the country the data rates could change) even though the rep had given the wrong information about the 100 kb i know that makes a big difference, but it is also the customer reponsibilty to check there usuage. verizon offeres many ways to do this. you can dial #data from you mobile phone, you can visite verizonwireless.com and by logging into your my verizon account check you current usuage or call cusomter serivice by dialing *611 from you mobile phone and ask a rep what your current usuage is. also with most newer phones you can access the myverizon website from you mobile device. so even know the wrong information was giving about how many kb's you use you were still given the correct information on the rates and had many resources to keep track of how much data you were using.

P
P
Patton
Boise, US
Aug 09, 2009 11:38 pm EDT

What is the point in costumer service if they can't answer a simple question? Verizon needs to hire people that our educated about the product that they sale. If someone is a representative at a company he better know how to answer a question about the product correctly or transfer the call to someone who does. My question is where can you get better information than asking costumer service directly of the product who is paid TO HELP THE CONSUMER.

C
C
commonsencerules
, US
Aug 01, 2009 12:25 am EDT

www.verizonwireless.com/myverizon

You could have gotten all of that information your self and done the math. Don't rely on someone else to be responsible for you. Everyone makes mistakes, you did as well by accepting someones word with out checking for your-self.

ComplaintsBoard
N
4:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon fios tv

I signed up for service 05/08. In which I am supposed to be receiving a $200 Amex gift card. Never happened. When I call, no one knows what I'm talking about, and for some reason they cant find the information about that promotion. I sign on for 2 years to get this promotion. What a waste of money and time.My last call, they forwarded me to a dept. that could "help me" at 5:30pm I'm getting an answering service that says they are closed..business hours are 8pm-6pm. My bill which from $114.99 (bundle) plus extra charges for equipment and "stuff" you dont benefit from, work out to be higher than $190 every month. Honestly, stay with your cable company. Whatever you pay now is what you'll pay verizon...I dont care what they tell you, plus you wont be stuck in a contract.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Verizon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Verizon Customer Service. Initial Verizon complaints should be directed to their team directly. You can find contact details for Verizon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Verizon. Discuss the issues you have had with Verizon and work with their customer service team to find a resolution.