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Verizon Wireless / total incompetent fools

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I was traveling to the Dominican Republic on business recently. Before leaving I accessed the Verizon Wireless website to inquire about roaming charges. I did a search within their website and a news page came up explaining that I could dial *228 to update my preferred roaming list. I would then pay 69 cents a minute. When my bill came, I was charged $1.99 a minute. For 59 minutes used, it was a $76.70 overcharge. I got nowhere with customer service. I kept asking the representative to access the page I was referencing, but he kept telling me that elsewhere on the site, I could see the $1.99 a minute price. I tried to explain that it is not my job to remove incorrect information from their website. I asked to speak to a supervisor but was told that a supervisor would tell me the same thing. I asked that he have a supervisor call me anyway but as you would expect it never happened. By the way, I was a loyal 8 year customer with 5 phones and a data card paying over $300 a month. I have since moved my main business phone to ATT. I will move the other phones as the contracts end. They happily lost thousnads in potential dollars for $76. Total incompetent fools. They do have better coverage in my area though.

Di
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Comments

  • Rh
      Dec 19, 2009

    Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

    0 Votes
  • Em
      Feb 24, 2010

    So instead of calling them up before you went to DR, you did your own research made your own assumptions and called anyway... well that certainly is your own problem, customer service is a free call you should have called them up and asked them before you went. Instead of calling after when you get the huge bill. Sorry I hate big business as much as the next person, but there is a point where a person has to take advantage of what is offered instead of just assuming what they want to see is right. Bottom line, speak to a rep before you just make assumptions on what you see

    +1 Votes

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