Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Verizon / long distance overbilling

NY, United States
I recently had Fios installed in my appartment. They were six hours late. The actual Fios product is good. However, customer service is a nightmare. I have spent a total of 6 hours trying to get over $25o worth of international phone calls reversed on my statement. Verizon says these were operator assisted calls but they the "high tolls" department blocked my access to international phone calls for security reasons. There were no security issues. It seems verizon does this often. They block your long distance temporarily forcing you to contact the operator for help. This then become an operator assisted call and they charge you $2.00 a minute. When you call to try to resolve the dispute, collections does not know how to resolve it and they've dropped me four times forcing me to call back again and again. If you have Time warner or RCN - it might be worth dealing with a product that may not have all the bells and whistles but has better support.

Post your comment

Verizon Communications Logo Verizon Communications
Customer Service
Overall Satisfaction Rating

1054 Reviews
1300 I Street, NW, Suite 400 West
United States - 20005
+1 212 395 1000
+1 202 789 1432
View Full Information

Reply to