Verizon
reviews and complaints

Verizon refuses to install more than one Fios Internet Service per house. Two people in my house have home-based businesses and cannot network.

I have had FIOS HIGH SPEED internet for over a year. I have had troubles from day one. It is the most down, awkard sytem on the market. Evidently their Computer Gerus are from India. They change in the middle of the year, and ask for your residential password. I have never heard of this RESIDENTIAL password before. I have entered my email address and password and "THEIR system does not recognize it!" Interestingly their billing department does. I have been down for over a week and cannot get Tech. Support or a Phone number to even call to complain. When I have complained before when paying my bill, they basically laugh it off and say, Pay the Full Amount. Prior to FIOS I had AOL, I never one time in four years had any problem with AOL. What a fool I was to sign up for FIOS. And in July 2010, I have been notified that they are selling off This part of their business to a company called Frontier. OMG, what can I expect now with a company I have never heard of and are dumb enough to purchase such a lousy Service. Verizon wins again, pity Frontier, , , , , love to see their stock Plummet.
Dave Brock Fort Wayne, IN a very disatisfied Verion Customer.

I have this all the time. Often its every few seconds and that goes on for hours and then it still comes back at times. Its every day now. It started after I got it a year or two ago and then comes back at times. When I first had the problem, Verizon said it wasn't possible and to use Windows to check the connection. Windows said no connection. Verizon said you don't have to turn off your computer or the modem. Now they post those as suggestions. Verizon is intentionally providing incompetent service and charging for it. This shows it has monopoly power which it abuses. The only remedy then is a break up order of Verizon under the antitrust laws.

You're lucky. I'm out $150. I refuse to upgrade any of our phones with them. Their salesman was the one who recommended that I not send in the rebate forum "UNTIL THE LAST POSSIBLE DATE" because if I did, then I couldn't exchange the phone if there was an early problem with it. Well, I waited so long, my wife got pissed and threw all of the empty box materials away. It was cluttering up the desk area. I STILL THINK that VERIZON is Misleading it's Customers by making them go through so many hoops to get a refund. I make payments every MONTH on a phone that they say I can't prove that I own!?!?!?!? Who's scamming whom? By the way, I stopped buying from Fry's Electronics for the same reason -- ridiculous efforts to get a refund back. I REFUSED to buy a $2, 000 Television from them for the same reason.

The missing original UPC just happened to me, but when I called Verizon Rebates, they found em. Time will tell if I ever see the $50 card.

same thing happened to me, got the same postcard, only problem is they want the original upc code on the box (which was sent) and not a photocopy(which I have) It states on the rebate form to make a copy of all documents All my family and most of my friends are with verizon wireless, it will be interesting to see what they buy or if they stay with verizon after learning of these tactics (Additional note I have had the same number since 1989 the good ole bag phone and each time the company is bought out service gets worse)

I agree. I cut the codes of the box and sent them in. Now I get a card saying - missing proof of purchase (UPC) Bar Code. Missing ESN/MEID. They are both on the side of the box and I cut out the side of the box and sent it, along with my receipt.

Now it's their word versus mine

The company that processes the rebate may not be Verizon employees, but they are representing the company. AND the address that you send the rebate to has "VERIZON" in the address line. So you can't claim that Verizon is not involved.

When will this maddness stop? Why do I have to prove to Verizon that they issued me a phone. The absurdity of it makes my head hurt.

How much of a lawsuit is it going to take? $100 million? $1 billion?

Any one want to join me in a class action suite? This is downright deceitful and dishonest.

I sent copies purchase reciepts and bar code from box and I recieved sa me post card stating rebate center didn't recieve box bar code(thought post card was junk mail and was going to toss it)I called and finally spoke to supervisor and he said he beleaved me an the rebate will be at my home in 15 days, it appears they are just trying not to pay and banking on the fact some people will toss post card or forget entirely that they were supposed to get the rebate if it doesn't show

I am sorry that you had a bad experience at Verizon. A mail-in rebate is promotion. Promotions are used to drive customers into buying products or services, a marketing ploy. It is not a promise. If the guidelines are not followed, it is stated on the form that the check will be refused. Try stopping into your local Verizon Wireless store. If the rep working calls the rebate center they will be able to verify your ESN (Electronic Serial Number that is listed on the UPC), and the rebate center will send the check. Also consider that Verizon Wireless does not handle the rebates. It is done through a company called Paragway or something.

I got Verizon FIOS less than a year ago... I have called them out to my residence 3 times... they cannot seem to understand why it keeps cutting off then on then off.. etc... all day long... they clam it's because my router is in my attic... so as I stand underneath it it keeps cutting me off. Then I was told Internet travels upward... like into the sky... Are you F******** Serious... this BOZO told me this ridicluls lie. I have 50/50 and on a good day I get 19/22. I was told because when they say 50/50 you don't actually get that... this statement was from actual home service people who were Verizon Fios Techs. I have a combo of Wired in... for my Desktop and 2 Smart TV's and several wireless devices... even the Wired products keep disconnecting. As I am writing this it's disconnecting and reconnecting... Now I am told it's because I have an Alarm System... WT? What or Who Can I call and complain too. this is just plain stupid..

I have had Verizon for the past 2 months and i do have to call customer service every week. Its like jumping from the frying pan straight in the fire.Switching from Time warner cable to Verizon was a huge mistake. I've had problems with the high bill (373.00) to the slow internet...Lord I'm so stressed out with this company and no one ever told me you're in a one year contract. Only when i called to cancel again did i hear you'll have to pay if you cancel before the year. I can't wait for that year to be over. Please whoever is thinking of changing to Verizon, PLEASE DO NOT change or you'll regret..THEY REALLY SUCKS! Queens resident...

verizon games wont work.9% keeps blinking.What to do?

verizon sucks! they tell me to pay double for the first month and i would get credit for the next month, yep next month no credit. called them4 times not solved. fick verizon~!~! do not use them!

@ Harsh Realities:

Don't be a smart aleck! This is late March 2010. I have the same problems with Verizon as the lady first reported. Of course, Verizon made a few changes. Like, activating the "online Chat". Sic! I'll tell you what it is: you type in a question and and it answers. The question has to be simple and contain some key word. Say, "VPN' or "phone". Then it presents it's canned answer. Brilliant Case Based Help, isn't it? Isn't this the 21st century? No one is saying Comcast is better. She reported her problems with Verizon. The Support regime at Verizon is exactly the same. Their philosophy seems to be to cut down all Tech Support to the barest minimum - the customers are not going go anywhere. Even if they do, the loss is not great. They make their numbers after 4-6 months of the customer paying the monthly charges of $100 plus. The cost of new customer acquisition is equal to the cost of customer retention. This happened over the last few years. If we consumers are the blame, it is our willingness to take this [censored] and not move frequently enough or give the carriers hell. Very few consumers complain or post things like the lady did here, fewer still go to the FCC's Common Carrier Bureau. When people do post their problems, we have idiots like "Harsh Realities" putting them down.

So, Harsh Realities: Why the bloody hell are you so protective about Verizon anyway? Have you been working there forever - since it's monopoly, "utility" days? No wonder, it hasn't changed. It's hard to change a mind-set like that. Why don't you answer why Verizon hasn't changed it's support policy or resources? Why hasn't it addressed the common problems that are being reported all over?

as a tech support agent our job was made impossible. As frustrating as it was for you to work with the company to get your problems resolved it was just as frustrating for me to work for the company to resolve your problems for you. It was like they wanted me to tell you "Sorry sucks to be you!" and move on, even though they never actually said that.

I am so furious with this lying Verizon company. Today they supposedly were going to "send a technician" by --get this 8am to 8pm---yeah, be ready when they are. AND they didn't show or phone. How many times are they going to "fix" this problem? Today, all I really wanted was to tell them to go to H*LL anyhow since I already switched. After ONE YEAR of them explaining, explaining (read all complaints others wrote above because they are just what I went through) this is the day they decide to piss me off just too far! I already talked to Optimum today and set up with them. I didn't even realize (new to area) how piss-poor the Verizon DSL is (IF you even get it)--what decade are they operating in? They can't even deliver, on a good day, 1 megabits? Pitiful and pathetic.
It is disgusting that I have been led to pay for service that I really was not getting but they kept making it seem as if it was the pc, the router, the phone line, the filters, blah, blah (lies). Every curse word= them. The last word, though, is mine: Good riddance!

I could not have said it better .. I switched back to Comcast .. I would never recommend Verizon FiOS!

I am experiencing intermittent dropped connections and it's becoming very ANNOYING! I'm trying to reach a live person now, but I've been put on hold. For the cost of services, Verizon FIOS should provide MUCH better customer service. Customer service is lousy!

Wow, isn't it a surprise. Many people have the same problem as me too. When I got Verizon Fios it started off good, working internet, fast, and able to connect around the house wireless. Turns out in the next month or two it went from "GREAT" as advertised with one of the fastest speeds in the world to "wow, i wish i never got this garbage." Now i am a 15 year old living with Grandparents that do not understand how the Internet/technology works, so i have to do everything all myself with a little bit of help from an uncle. I don't know if it is my network that was given to me with the modem or Verizon Fios Wireless modems "suck" and it was a scam for people to buy them, because this is not right. I have no wireless connection around the house when there is a 24/7 fully non-working green wireless light on the modem that does not blink or change to a lighter green color or a red color. I don't know what to do, i really want to switch out of Verizon Fios. In my opinion, It is not recommended as a Internet provider. I am very frustrated about this, i can't take it anymore. I'm using a yellow Ethernet cable to get my connection for my laptop and Xbox 360 live. If i unplug it, i lose all connection. I am so tired of it, i want free connection around the house. I can't do anything about it because i'm only 15 years old and i don't control this stuff. My Grandparents don't understand when i say we need to switch. I can't help it and i sure know this is a waste of money a month to pay for something this bad. It's just like giving evil a gun to kill you. We are paying them for no good service for no good reason at all. Please tell me what i can do to help this.
P.S - It has nothing to do with moving the modem around or messing with the antenna trust me, i've tried that many times already.

Dear Mister Soriano:

If you feel that you are not being treated fairly, how about contacting Verizon Corporate Office in New York? I believe it's listed in their website in the section "contact us". I wish you the best with resolving these issues.

Pablo

THINK TWICE BEFORE YOU SIGN UP FOR VERIZON FiOS.

A door to door salesperson convinced us to move FiOS with the promise of the $200 AMEX Gift Card promotion. We called after the installation as instructed about when the card would arrive. In the first call, the Verizon representation said she would take care of it and that we should call back if we didn't receive it in 2 weeks. Two weeks later, we called again because the card did not arrive. This time we were told we didn't qualify for the promotion because it ended May 1st. But I pointed out that we placed the order on April 26th. They came back and said we didn't qualify because our internet speed had to be 20/20. When I objected that it was the not what the salesperson had told us, a manager came on and told us we didn't qualify because it was for new FiOS customers only. We had Verizon phone service - although it was not FiOS.

I am dumbfounded that Verizon would use deceptive marketing to sign up customers but that is exactly what they are doing. Verizon hired only one company to send out door to door salespeople to sell FiOS. If salespeople are screwing up, that's a problem for Verison to handle. The bottom lime is that Verizon is repsonsible as if these employees were their own.

I am now seeking Verizon to refund the activiation fee for their Internet service and pay the activiation fee for our moving back to Comcast. I am moving all of my services from Verizon, including our cell phones.

By the way, Verizon FiOS has very limited HD as compared to Comcast. I'm sure they'll catch up - but at the moment moving to FiOS TV was a step backward, although the picture is a little better.

Experian refuses to investigate my inacccurate information to the highest standard. They have no signature on file, nor no proof of document on file. I am very distress since the have this item on my credit report. I am planning a class act action law suit. They ignore my complaint everytime I file a complaint.

I agree. My Verizon phone and internet has been out for 5 days. I was told someone would be here no later than today at 7:00 pm. It is now 7:02 pm and I now have serious doubts that they will keep their word. I have made numerous calls to repair to try to speed things up. No luck. I did find out that they do not have enough technicians to handle the fious and their regular customer repair looad. Do they want to make a name for themselves that Comcast has made with their extremely poor customer service and support? Seems to me like both companies don't mind spending loads of money on their advertising that says that they work hard for their great customer service that they provide. There should be a law for companies this big lying to the public about falsly representing themselves as dependable and offering great customer care when in fact they don't.

I have been pleased with Verizon Fios service for a year now, but now I can not say the same. I made the big mistake of getting rid of my phone service because we never use it and keeping my cable and internet service. I was told by the customer service rep that I needed to set my account up with an automatic draft from a credit card because I no longer had telephone service. I should have never agreed to this, but was desperate to keep my internet service because I need it for school and work. I asked the customer service rep how I will know when I will be billed for my charges and she told me that I would recieve an email before I would be billed. This is where my nightmare begins...

So it is less than a month later and I was checking my bank account and see a charge from Verizon pending. I get very upset to see this because I never recieved an email from them. I call customer service and give them my account number and guess what they cannot find any of my information. I had never had problems before when I had a verizon telephone number; I believe it is a scam that you have to have their telephone service to look up your information. I am transferred several times and have to tell them the same situation several times that I do not have a verizon telephone number anymore. Finally, I get to a customer service rep who is able to look the information up by my name. She informs me that they "send the paper bills out" on the 4th and 7 days later your bank account is charged. I ask her why I never recieved a paper bill and she tells me because I no longer have telephone service they just assume you know what amount you are paying. I then tell her that I was told that I was going to get an email and she tells me that is not what they do and that "I am pretty much screwed" and the charge goes through my account. I demanded that my credit card be removed from the file and send me a paper bill and she tells me that they CAN do this because I still have cable with the internet. She tells me that if you only have internet you have to set it up through a credit card. I am very upset to hear this because I was lied to earlier about having to set it up with a credit car. I also learn and this is really great that because I no longer have telephone service I will be charged $5 a month fee for this.
So after countless phone calls and 300 minutes wasted on my cell phone bill and an overdraft fee because I was falsely informed of when my payment will be taken out I am still stuck with Verizon because I live in the country and they are the only provider out here.
I would strongley recommend to anyone that you stay far away from VERIZON or if you do have to get them sign up for everything because without a verizon phone # it will be a nightmare to find your information in the system.

Verizon gave me the run around about the 200.00 Best Buy card for months. Finally I got it and I went to Best Buy to buy something and the card is no good. Best Buy rep called and after 1 hour on the phone talking to different people found out the Verizon had cancelled it 2 days after it was issued and before I got it in the mail. I have had nothing but problems from the installation until today and all you get is told it will be resolved or hung up on. I called today and told them I want this resolved right away or I will cancel my service and I was told if I cancel I will be charged an early termination fee.

Don't forget if you get the DVR box you will get unauthorized charges. I had somethingl ike $600.00 of unauthorized charges when I finally pulled the plug on Verizon. They refuse to refund the cahrges. And when I keep trying to get it cleared up, they keep stone walling me and then sending me to three or four different sections. So I say we file a class action lawsuit. By the by I found out from a prior Verizon technician that the DVR boxes will attempt to get a signal from a pay per view channel (supposedly at random but since the boxes are recycled it often ends up being an adult on demand channel) and will charge you for it if it doesn't get a "clear signal" from the movie.

This happens when your DVR box resets itself.

Same story! Sadly I ordered Fios 3/3/08. It was installed only 3 weeks later with the $100 servcie offer with the free LCD TV.. I ended up making about 10 calls to the customer service (escalation dept.) they are nice but cant get me the TV. I did finally after 180 days receive a $200 gift card to Best Buy. I was also offered a $100 gift card additional for my trouble. (they "forgot" to give me an HD receiver for 3 mos) I asked the 3 or 4th rep point blank, "If I didnt make these calls would I have gotten the gift card or TV?" they both admitted "No"
WOW...thats class action lawsuit.. Never did get the $100 additional card either
They need to be hammered hard on this.. Its absolutely unfair and I will be first in line to ### slap this company for bait and switch B/S!

On March 15, 2008 I had FiOS service installed in conjunction with Verizon's promotional offer of a free 19" HDTV. The installation went smoothly and the service to date has been excellent including technical support. The 19" HDTV, though, is nowhere to be found. I have repeatedly contacted Verizon, getting the initial excuse of supplier shortages, followed each time now by "it will be a few weeks." I recently received calls from its awards department wanting to confirm my address and my choice of the HDTV. When I asked if it's scheduled for delivery I'm told "it will be a few weeks." Well a few more weeks have passed and I'm convinced Verizon, in its attempt to usurp its rivals in broadband marketshare in the New York metropolitan area, willing perpetrated a fraudulent marketing campaign on the public. This is well documented by the numerous complaints found on this and other websites. My suggestion is to do as I have done and file consumer complaints with the Federal Trade Commission, the Better Business Bureau and your State's Office of Consumer Affairs. There is also a law firm in New York that is currently investigating complaints from consumers who signed up for Verizon's "Blitz" promotions but have yet to receive their promotional gifts. That website is http://www.gslawny.com/lawyer-attorney-1293446.html. With no other recourse against a giant like Verizon I urge you to take the above steps to at least let them know they are being scrutinized.

I went for the Verizon deal last December of receiving FIOS internet, cable and landline service for $100/month with the added incentive of receiving a free 19” Sharp LCD TV.

It then took 4 months and repeated phone calls with interminable wait times before we finally received the TV, only to find the set was defective (distorted picture and inoperable DVD player). I contacted Sharp since it has a 1 year warranty and they said they’d repair it and ship it back to me but I must pay for shipping to them.

Pay $40-50 to UPS a “free gift” that's defective? No thanks, this should be their problem, not mine.

After spending almost two hours on the phone being given the runaround from one department to another, each time waiting listening to muzac for a half hour, I finally go through to what seemed a reasonable person looking to help out. “Chris” took down the info on the TV model, its defects, and my email address and said I’d receive an email on how and where to ship the TV for a free replacement.

Well, 2 ½ weeks later and no email, so I called “Chris” again at the number he left me. Instead I got another rep at a call center who on checking my file found only a note “complaint on TV” and then proceeded to say there was nothing Verizon could do, I must take it up with Sharp. I again told her this should not be Verizon’s customer’s problem, but rather their’s to remedy and there was no reason I should be paying out of pocket for a defective “free gift”.

After being put on hold numerous times (I swear this is their strategy to get rid of people) she again said nothing they could do. I told her this struck me as a major scam as the TV model number cannot be found on any internet site and my guess is their built to lower quality or are seconds.

Their final solution to my complaint on the defective TV was to offer to help me cancel my service (which I so far haven’t done). Clearly they value their customers!

Another Verizon item: for the first several bills they overcharged me for their service and it took several calls, again with the dread hold time (all part of the plan) to get this right. Talking with other members of my church and they also had this experience.

Great company. They should not be allowed to get away with this cheating game they have going just because their a large faceless company.

Google “Verizon free TV scam and numerous message boards of complaints pop up. We're hardly alone and I will post this wherever possible to do my little part to bring these clowns into the light of day.

Verizon, do you hear me now?

Welcome to the world of the promise of a free TV and not getting one. I ordered my bundle package in February 2008 with the promise of a free 19" HD TV. I also never received a letter and when I checked on it, found out I had not registered online. The agent took care of this for me and promised everything was okay and I would receive my new TV in 4-6 weeks. I just checked on the status of my new TV and was told it has been escalated to a camcorder because there are NO TVs left. My order was placed on 5/21 which is not my fault and the promotions department no longer has any TVs left. I protested and was rudely told in so many words to live with it. I threatened to cancel my service and was promptly told I would be charged an early termination fee. I said I was not getting the service I was paying for. She said I was being sent a comparable product and was being given service even if it was not the service I was expecting, I was being serviced.

The second part of this story is that I have a set-top DVR box that I am being charged for that was mailed to me well over a month ago with an HD cable. I cannot hook that box up to my current TV because it is NOT an HD TV. So I have been patiently waiting on the new TV. I have been told I could go to Radio Shack and purchase a cable, which I tried and they did not have, but I should not have to purchase the stupid cable. Tech support tried to get the order department to mail me the cable but they couldn't do that either for some crazy reason. So I just decided to wait on the TV. Well now that the TV is now not coming I called tech support to set up an appointment to have someone come out and hook up the DVR box to my old TV. Well, after 45 minutes on hold, and a half hour with the technician, the department that sets up the orders for technicians to go out to the homes could not do it because I had the set-top box for more than a month. I thought I was going to scream at someone at this point. I had now been on the phone for over 3 hours. The technician then decided to transfer me to the complaints department as there was nothing more he could do. I was on hold for another 20 minutes, the phone rang and got disconnected.

I took two Kava Kava capsules, calmed down and made another call to tech support. The next tech support person, David, great help, listened to my story, which I had to go all over again, then put me on hold while he told my story to his supervisor and the two of them got an appointment set up to get the box installed. Thank you David and thank your supervisor.

The other issue I have had with Verizon is that I received a phone call within the first month of a notice to disconnect. I called and asked why. They said I hadn't paid my bill. I said I did not receive a bill and would be more than happy to pay the bill if I had it in my possession. I offered to pay it over the phone but there was a fee. They said I could go out online and pay it without extra charge. I went online to pay it but could not get registered because my account was set up via my phone number and I needed a password from customer service. Of course they were closed. So I had to pay over the phone and it cost $3.50 just to get the stupid bill paid so I would not get disconnected and suffer a reconnect fee.

It has taken numerous phones calls, many hours waiting on hold, many requests over and over again for a hard copy phone bill and I am finally getting a phone bill in the mail. I just got a copy of March's phone bill on 5/21. Can you believe that. They claimed I was set up for online billing but when I checked with tech support they said I was NEVER set up for online billing and still am NOT. I just don't understand.

Yes, I would like to see a class action lawsuit against Verizon. They just don't give a darn about their customers and kick us around like dogs. Good customer service is just not a part of Verizon (except for tech support) and Customer Service does not deliver what they promise. I think they tell you "yes we will" just to get you off their backs.

I am stuck with this contract for two years and it burns me up. They have me in a corner. They don't have to do a thing to make me happy customer but I cannot do a thing when they don't deliver. It's unethical and they should be called on it. I am not the only customer that feels this way. When I talk to people about Verizon they all have a story that is not pleasant.

Thank you all for listening...

I ordered my verizon fios nov of 07 it is May 08 and still no tv. They give me the run around every time. i am canceling and switching back to Cablevision. they said they would pay my cancelation fee if i switch back to them. They are better with customer service anyhow. just contacted 7 on your side, and they have heard from a lot of people regarding this. I bet a class action lawsuit will be in the near future. Just wait people..u will see.

I too signed up for Verizon Fios and was promised a $200 Best Buy Gift card. First I did not get a confirmation letter and had to call for that. I called the number supplied and got a confirmation number for my gift card and guess what? My 2-4 weeks has passed and I called and was told "the cards are on back order" and it will be another 2-4 weeks. This is absolutely unacceptable for a company the size of Verizon to offer a promotion theat they cannot deliver. How friggin hard can it be for an employee to go to Best Buy and pick up the promised cards. I think they are hoping that people forget or give up. I will not do either.

I am very unhappy.

this makes me so agry Dec 2007 I was promised a 19" TV no mention of a letter. January--Febuary - March I have made at least 15 attempts to get this offer I am so agry I am going to scream I hang up after I have given them my full info knowing the TV is coming it is so funny I am a jerk to believe this I was really looking forward to this offer////I will not give up HELP HLP

I worked for Verizon completely in the rebate department. I have since quit because I could not deal with lying to customers day in and day out. They told us to lie to the customers and say that we had taken their information down and forward it to our supervisors which we did take the info down, but we never gave it to anybody. The information sit in a database that never gets touched by verizon. Oh yeah I actually didn't work for verizon I worked for a stupid staffing agency that worked for a third party call center that works for Verizon so really your talking to a fourth party company that can do nothing for you. I suggest everybody cancel service. Unfortunately this is rather difficult because once you are locked in you have to pay a stupid canncelation fee. In the long run you will be happier to have gotten out of your contract because verizon has the worst customer service out of any company i've ever known.

This comment could not be any closer to the truth than it already is. I have been jerked around and tossed to the side since January 2008. Not only was i promised a $200 gift card to Best Buy but the TV as well. Still have not received it and still no one at Verizon has ANY IDEA WHAT PROMOTION I WAS TALKING ABOUT! My bill was about $200 - $250 every month when I was told it was going to be no more than $120 INCLUDING TAXES. So what exactly happened? I called every month when my bill came in. And still they did nothing to help except, " Would you like to make a payment now." And thats not even the best part. Someone had gone into my account and cancelled my internet service. So i was being charged TWO ACTIVATION FEES BECAUSE THEY HAD TO TURN IT ON AGAIN! I asked who called or who autorized this and I couldn't get an answer. And when I asked to speak to a manager or supervisor I was kept on hold for almost 30 minutes beofre I hung up. I'm done with this company whether it is cell phone, TV, house phone, or internet. They most reliable company but the most HORRIBLE CUSTOMER SERVICE. They are deceiving liars and don't deserve any sort of award for anything. I have already converted many family memebers and friends to TMOBILE AND WE ALL LOVE IT. WE WENT BACK TO COMCAST AND WE LOVE THAT TOO!. The most reliabe network in the country is now the most hated...at least in my book!

Verizon is the perfect example of how to structure the worst possible customer service there can be. In addition to the regular occurrence (long wait times, inaccurate billing, inadequate service hours, robotic scrip-reading phone agents who are disempowered to make any decisions), you are forced into a situation where filing formal complaints seems to be the only recourse unless you are prepared to pay what you do not owe. The worst about it is clearly the aggravation - like life is not strenuous as is already!

I hate VERIZON. They should not be allowed to operate the way they do and get away with it.

I have been a customer of the Verizon FIOS now since 11-20-07. I have had NUMEROUS incidents of poor service, poor equipment and overall a very poor product. I have had very nice customer service reps. EVEN if it takes on average of 45 minutes to actually talk to the right person. It is very dissapointing that I use my old comcast email because it is the most reliable one I have at this time! (I have 5 verizon email accounts and can not access ANY of them right now). I have been a long time verizon wireless customer and have had very little trouble with my mobile so I thought it would be seemless to switch...WRONG! And from what I am reading they are screwing things up BIG TIME. I am not sure what it will take to win me over. I am constantly asking for credits and refunds. I figure if I am locked into a contract and my service sucks the provider should feel the pinch not me. Maybe then it will get resolved? I am so frustrated I do not even know who to contact about this. I truly feel Verizon should give me a years worth of FREE services for all the troubles I have had in 4 short months. And I thought COMCAST was bad... WOW.

I am an optimist and I am hoping they figure this out and things get better, but my wife is very upset! She is ready to pay the early termination fee and switch back to Comcast.

WAKE UP VERIZON!

Verizon is the worst company I have seen in along time .You never talk to the same person twice, they quote you prices and appointments that are never meet, And overbilling is running rampid with this company.Its time for the board of public utilities to start looking into this company and start fineing them for the scams that they are using. I am going bask to Comcast they are slow, but at least there prices stay the same. I was quoted a price of $125.99 a month and recieved a bill of $287.25 for the first month.When I called they told me I would have to pay, and the bill would work itself out, What the heck kind of response is that, I should have went with my gut instinct when I made an appointment weeks in advance to have my service installed and the day before they called me twice and told me that the tech would be their between 8am -12pm the next day, I took the day off for this, and they never showed, Not even a phone call back after I called twice. should have stopped it there.NEVER AGAIN VERIZON

I was moving and contacted Verizon Fios a couple of weeks in advance to schedule to have my service moved. They gave me a date and a confirming email. I moved out of my house on the 30th of the month and Verizon then sends me an email on the first of the next month with a subject line text of "Confirming your Verizon FiOS Installation Appointment" . Then the email goes on to say "Get ready! In just 4 days days, we'll be visiting your address to upgrade your life to the amazing power of FiOS. We're scheduled to arrive on July 5, 2011 between the hours of 8:00 a.m. to 12:00 p.m.". The following line then asks me to click on a link to confirm that this date still works for me. I guess it didn't dawn on Verizon that once I left my old house I didn't have internet access to respond to this email. When I called to find out why no one showed up to do the install they said it was because I didn't confirm. When I asked them how I was suppose to confirm if they knew I didn't have internet access they responded that their records showed that they had also called. I asked them what number they called and sure enough its the phone number from the old house that they hadn't moved over yet even though I had given them my cell phone number as a contact. So I said "fine, let's just get someone out here to install my phone, internet and TV". They then proceeded to tell me that the next available appointment was a week away. That's a week with no phone, internet or TV and I am sure they would send me another email that I couldn't access to confirm. I told them that was unacceptable and they had to do better or I would cancel my service and guess what, without pausing the customer service rep said ok, I'll transfer you to the cancellation department. I hung up and called Cablevision and they said they could have someone at my house the next day and I saved $50 month on my bill. When I called back Verizon to cancel my service the customer service person said "if I can't get someone out to your house tomorrow would you reconsider?". My response was that eight people I spoke to at Verizon told me that was impossible to do and if she could get it done then the other 8 lied to me and I don't want to do business with a company that lies. Stay away from Verizon Fios! They couldn't care less about you as a customer!

I agree. The Verizon Customer Service is by far the worst I have ever experienced. I recently had an incident where I had to call them and I cannot convey how frustrating that conversation was. Terrible, !

My internet all the suddenly cut off, it took me almost entire day on the phone but still problem not solved yet. Verizon agent could not even located my account by full name, address, account number, and machine SN number. I don't know what to do without my internet, don't know what to do with Verizon Customer Service either. Are we in Third World Country. ?

I just spend 50 minutes waiting for someone at verizon to answer the phone.
I finally gave up. I'll try 1 more time, and then I'm canceling service.

Today is the best day in my life. I just canceled Verizion phone and DSL. What a nightmare. It took 3 weeks from apportionment date to have someone to come out and activate my service. I was billed incorrectly several times, and when I call, I get the run around. They do not explain things. The last customer service representative I spoke with was very aggressive and he defended their miss ups and offered no help. I was only able to get explanation and have a decent conversation with his boss, but I decided to cancel afterword. Watch out for extra charges, I was charged $10.00 for some virus and data charge that I never requested when I set up the service, it was not even offered to me, but it showed up on my bill. RIPP OFF!

I just switched from Time Warner Cable a week ago, worst mistake I made. I have called verizon customer service to get In Home Agent installed and have been transferred to billing by tech support. The billing agent tried her best to resolve a technical issue they should have handled in the first place. Transferred back to tech support and they couldn't even get their citrix software running right to fix my issue. I have called four times. With Time Warner I had one issue with 3 years of broadband service. I will be calling Verizon to pick up their stuff, Time Warner I might spend a little more but I guess you get what you pay for in terms of customer service.

I sent this to Verizon, I'm sure nothing will come of it.

I have been waiting since March 19 for internet. I've called several times and spoke to the following agents: 59179, 59176, Barry (you) and today, 992097. Half the time I get hung up on before even talking to a live person. Agent 992097 was extremely rude, not answering my questions and eventually yelling at me and HUNG UP ON ME. All I was asking for was an estimated time of arrival since our appt is 8am-12pm today and it is now 12:03 pm. She proceeded with nonsense that my appointment is 7 pm and that she could not fwd me to anyone nor can she help me. It sounds like she's in the Philippines, based on the tagalog I heard and understood in the background. I am livid because she was just flat out rude and made my entire internet situation worse. My next step is the better business bureau if this does not get solved ASAP.

You made an arrangement to deliver my internet on March 19, you should be calling me to follow up that it now works. I should NOT be bending over backwards to try to get a technician to my home. Verizon's agents are dishonest and misleading!

I will take Verizon to small claims court to teach them a lesson on what not to do their customers.

People do not switch to Verizon in my opinion or you will be sorry.

I agree. I would encourage everyone not to go with Verizon. They misinformed me when they offered to bundle up my services and now I am on the hook for the next 6 months. The day my contract expires, I am moving on. I am spending close to $180 with them monthly on Fios, phone and Internet and they will not see another penny from me after Nov of 09.

Verzon sucks!

Verizon FIOS customer services SUCKS! It was a big mistake to get suckered into changing from my reliable COMCAST service. I have been without phone service for over a week - and have had 3 tech visits who say that there is "something in the office that needs to be turned on" for my service to work. So I say - TURN IT ON! I had to call Verizon's executive office to get some support. The person I spoke to was very nice - but let's see if she can get me my phone service back!

ALSO! I was assured that if I get FIOS then I still can use my copper-wired phone line. The fiber optic cannot go through the conduit that protects the phone line from damage by a possible burglar. Guess what..Whoop-Dee Doo! Now I can only get DSL tech support. That's in India. I was specifically told that I would get USA tech help with FIOS. That is the primary reason that I switched. Tierd of out sourcing to untrained personel that do not peak english. DSL cannot assis with FIOS. Therefore NO TECH SUPPORT. The FIOS is slower than my former DSL. Now I have all my emils listed at Verizon.net. Hopeless situation.

I tried getting verizon fios tonight. Cablevision's tripple play expired on me this month so i was looking for another affordable provider. Verizon is charging their new customers $100 per receiver (money that you will never get back). This $100 fee per hd receiver is explained by a employee of theirs as a "RENT". Which meas, verizon does not only charge for the services they provide but they also charge a rent fee on their receivers. Where am I going to get a verizon fios receiver so I don't have to pay this "rent". Does that even make any sense at all? I rather continue my service with cablevision than to change over to fios and throw my money away.

They came into our store and installed DirecTV without us knowing. We still don't have FIOS for our internet as promised. We tried getting DirecTV to repair our office walls and remove the wires and other crap from our business office. We don't even have a TV in our store. They installed a satellite dish without us or our landlord's permission.
These guys are CROOKS and should be arrested. I have now started to charge DirecTV $200/week until they get their crap out of my store.
Please warn your employees to watch out for this SCAM and not let them into your store.

Swindled in NJ

To make this as short as possible. I ordered Verizon FIOS and disconnected Roadrunner. I was suppose to get a promotional rate of 29.99 per month for the first year and the first month free. They told me I had to have a credit or debit card to setup the account. So, got it all setup the technician came in and installed it and everything was fine. Though he did not give me any paperwork or anything I thought I will get one in the mail right? No, nothing in the mail and $49.99 was taken out of my bank account from them. Wasn't I suppose to get the first month free and free installation not to mention a target gift card that never showed up!

So, I call wanting an account # and to check why I was charged more. Well, apparently it is common to not have an account # if you are a new customer. Then, the rest of the money was suppose to be credited back to me and an account created. Next month comes around and surprise guess what. They take 49.99 out again! So, I call angry this time I want an account# or an itemized bill to see exactly what I am paying for. Nobody knew what was going on and kept getting put on hold. Then all of a sudden I get transferred to 1-800-ruhorny or something like that! I can't believe what kind of company is this that you don't even have the right to see a statement, bill or nothing. So, I call my bank account and change my debit card number. So, I don't have an account# yet they send me an email needing a credit card update since they can't take money anymore!

Now, I get a letter from them in the mail stating my service has been disconnected and they are turning me over to collections. I will not be turned into collections. I tried repeatedly to get this issue resolved and I couldn't. There is not even a verizon center I could go into to take their stupid verizon FIOS box back to them. When I received the collections notice I had not been using their service for 2 months. I went back to Roadrunner through Brighthouse. Oh, on top of all that I did not mention how I would lose service everyday for at least 4 hrs a day through Verizon! We can't keep letting this company get away with this. They are stealing money right out of our bank accounts. You have horrible connections... so what, you don't know what you are paying for... so what!

As long as they have your credit card or bank account# they don't care!

It took me four months to get the original order installed in my home. Each attempt, installing (a) segment of the original order. Since then, Verizon has responded to my request for the procurement of the incentive (namely the HDTV advertised on TV) by reissuing, each time I called in reference to this matter, as if it is a new request for installation. Finally completed, the last of the installation of February 8th, 2008. I have now been dealing with this issue for seven months, and have not yet seen the coupon, which was suppose to be mailed to my residence within three weeks of the last phone call. This segment of this mess happening three separate times. I have had three separate conversions with your company, all ending with the supposed goal of upon the HDTV coupon. I will join any class action suit against your company, if this matter is not rectified. I'm done being nice, you have a great product, works well, never down, but your customer service leaves me furious. And your company could be brought up on false advertising charges, as is my hope. I am not going to let this matter be swept under the rug.

Absolutely right, FiOS is full of ... When I ordered my services, there was a promotion offer; a free Mini computer worth $300 so i ordered the bundle package. Now after 4 months when i asked for my FREE gift, they made up the stories that the offer was valid if u subscribed 3 or more services. As far as i know, it was an offer for a bundle package. So, the bottom line is that Verizon is a CHEAT company.

On January 31 2008 I signed up with Verizon for its triple-bundle promotion that entitled me to get a free 19’’ HDTV by obtaining Verizon’s Internet, Phone and TV services. The service would require a two-year contract in which I’m still honoring.

Not familiar with all the new Verizon TV services (there are quite a few) I decided to optimize my bill to something equivalent to what I had prior signing up with Verizon. I made some changes to my services by increasing my TV package and reducing my Internet speed to keep things under a reasonable amount. My total bill was still above and beyond the initial agreed service of $99.

After 12 weeks (suggested was 6 to 10 weeks wait period) I started calling Verizon about the status of the promotion gift. As you will see in my log (up to item #5) Verizon never explain that my eligibility jeopardized because I changed my service before a 30-day must-maintain-service required period. I was never aware, nor was I ever informed by Verizon that by downgrading my internet services I would become illegible for the promotional gift.

From April, 9 2008 (Item #5 from the log) to July, 29 2008 (Item #6) I waited in vain for Verizon to send me my promotional gift as they said they would. I even discussed with a Verizon manager that I was concerned that the changes I had made to my Internet services were affecting my eligibility. That employee told me that it should not since my established services more than compensated for the internet downgrade. After calling Verizon on Aug 4, 2008 I basically was told that I lost my eligibility for the promotional gift and that Verizon would not honor the free gift in any way.

Form poor TV quality to an unbearable customer service, I’m discussed with Verizon lack of character and commitment to its loyal customers. I should have been told that I would lose my promotional eligibility if I changed services within the 30 day period. It’s like they hid that information so they could easily make customers illegible for the service. I deserve the TV as promised because on the grand scale I am more than paying for the original agreed service of $99. Plus now I am locked in a 2-year contract and I cannot break my services unless I pay a $199 early termination fee.

Addendum to above complaint -- I find it interesting how their customer service department is only available during daytime hours, yet their sales office is open til midnight. They seem to have spent a lot of mony on sales and marketing, but very little on customer service. They even send people door to door in the neighborhood once FIOS has been installed. These ### also try to get their customers to share personal info on friends and family, with the promise of a big discount if one of these people sign up for service. I told them I wouldn't wish their service on my worst enemy!

I find it ironic that this web page is littered with their banners.

I keep reading same things on boards --- same things that I experienced: the promise of free installation, a free Circuit City gift card (never came), waiting a long time on phone for help with customer service -- I hung up after they ate through 30 min of my cel phone minutes of being on hold, and IF you finally do get someone in customer service, they are not well-trained. Funny how you seem to get a live person immediately when you want to add services! Additionally, I got an email asking for my CREDIT CARD number -- I thought it was a phishing scam. When I called, they said they needed it for their files. I refused to give it to them and they suspended my online features. I paid my Verizon bill in full like I usually do (from a check), and they reinstated my account. I have since gone back to Bright House -- too many underhanded games Verizon is playing -- I am going to file a complaint with the FCC. Not a way to do business.

MY SERVICE WAS INSTALLED ON 1-26-08. I HAVE YET TO RECEIVE MY TV. I CALLED AFTER THE INTIAL 10 WEEKS AN WAS PUT ON HOLD FOR HALF AN HOUR. I WAS TOLD BY A PERSON ON THE PHONE TO WAIT ANOTHER TWO WEEKS THEN CALL BACK. THIS KIND OFCRAP IS UNACCEPTABLE. I AM THINKING ABOUT CALLING THE BETTER BUSINESS BUREAU. THEY CAN GET THOSE BILLS OUT ON TIME, LET THEM GET THOSE REWARDS OUT TO THOSE WHO HAVE BEEN PAITIENTLY WAITING. NUFF SAID.

I agree it is a big difference what they say and what they give you and the price. They promise me i wheel pay 124.99 a mount if i switch to fios triple freedom and now i pay 254.26 and when i call they say o but the rest is extra what rest i ask for everything include
from the beginning and they toll me 124.99 plus taxes so DO NOT SWITCH OR SELECT VERIZON FIOS FOR CHEAPER OR BETTER SERVICE NOT GOOD.