Verizon

I renewed my contract with verizon wiith a slower dsl speed they said I would not notice,

Well I do notice, I can't do anything. I check my speed and it is less than .5MPS - I have tried everything to upgrade and am told I can't.
Why am I paying for something I can not use. $20 a month times 2 years $1200.00 and then after my two year contract they
will increase my speed so I can use the internet and lock me in again? I don't think so. All I wanted to do was an upgrade on my speed which would be more money in their pocket

AT&T is offering packages with Directv and I think they will get my business next.

The worst provider ever. I paid $80 to the company www.verizonfios.com for the package, which consisted of the Internet, phone and TV. At the beginning, it was ok, a little bit slow, but ok. I meant everything worked. After that the Internet stopped to work, but the TV and phone other worked really great. But when the Internet was ok, the TV didn’t show. I called to the customer services and complained, but they only promised to help. The worst company and support.

We entered into a 2 year contract with Verizon Fios on June 1, 2013 with 3 tv equipment for a monthly price of $112.41 for internet, phone and cable bundle services with a door sale representative from Verizon Fios. After waiting a couple of weeks and sitting through a no-show on Verizon installation, we finally had Verizon installed in our home, however, it was not the products requested nor at the price stated on the contract. On June 27th I finally was able to reach a customer relations specialist who stated Verizon Fios would honor the contract offered to me by their representative. She also stated she did not have that actual type of promotion offered, however, would make necessary adjustments to get to the stated price of $112.41 but the closest she would get was $113.32. I confirmed this would be the honored contract price for 2 years and had a service technician come and install the correct equipment. in March of 2014 Verizon Fios billing statement increased to $168.80, yet we had made no changes to our contract nor services offered by Verizon. After we called and spoke with a representative our bill went down to $160.99 in April in which we called again and spoke with another representative and in May our billing statement went back down to $113.49, however did not receive credit for overpayment and only to have it go up again in June to $114.68. In July and August our statement went up to $148.04. Then to $143.56 in September and back up to $148.79 in October, November and December. Each month we have called Verizon Fios to get our billing statement corrected and to get credit for overpayment and each month, Verizon Fios apologizes and states they would check into it. Verizon Fios was stated it was because we had extra equipment and that’s why we were being charged extra. Even though our contract was for 3 different pieces of equipment, we went ahead and sent back one of the equipments in September and another piece of equipment in November, however, did not receive credit for the equipment nor did the bill decrease nor did we receive credit for any of the over payments. Now Verizon Fios is stating that a promotion that was on our account expired on June 2014 and that’s why we see an increase in our bill. When we ask about our 2 year contract, they just reiterate one of the promotions expired in June and say nothing about honoring our contract. On December 8, 2014 I spoke with a representative who stated they would have someone from call me to assist me with the issues I was having with Verizon and submitted a ticket to determine why the equipment we returned was not credited to our account, yet no one from Verizon has called us with a response to date. As of December 27, 2014, we are still waiting for our overpayment credits and the contract we entered into to be honored. We have overpaid Verizon Fioz $233.71, we only have services on 1 of our televisions and are still being charged $148.79.

You can tell from this commercial that the Verizon target audience is dumb jerks who watch sports and pour beer down the front of themselves, but that is no excuse for such a crass, childish, crude commercial as the "Christmas Presents" spot that is currently running. They might have gotten away with it if the directing had been more adept, with the actors unaware or surprised by what they had just said. But nooooo, they give sly, nasty sleazy looks that make it what it is, a tip-toe through the gutter. And casting a child in this low-life family adds to the creepiness. When my Verizon contract runs out, I'll switch.

Psa: verizon alert!
Learn from my mistake... Be sure to check your bill every month... I mean the complete bill. Verizon has been over charging me for the last 6 months for a service line that I disconnected in april of this year and I just noticed that line was still being billed to my line. I became relaxed on my due diligence in checking what I requested was handled. Contacted them last month to advise them of the charge and was told I would be refunded the full amount for the 6 month charge, but to date I did not receive the credit. I called again and was told that they need me to provide any details other than my say that I cancelled the service. They basically said that I would have to prove that I called in in april. After attempting to find something, which I knew was not going to happen because I shred every quarter, so any previous paper bills with any notes were gone, I insisted that this be escalated and the long story short, verizon refunded me minus $25.00. Good, but not great, my bill is paid every month on time in the full amount and I have been with this company for over 20 something years... I am insulted that they did not credit the full amount that they have been billing me for and to add insult, they tried to put the own-nest on me to prove that their employee did not update my record, nor make adjustment to my service as requested. Verizon just said to me with this action that they do not value their customers and are willing to lose them over $25. It's the principal and not the $25. All contracts have expiration dates.
#dontrefundme75%whenyouexpecta100%paymenteverymonth.

We bought a Samsung cell phone. Our "bill" from that showed zero balance for activation and upgrade fees. We then received our Verizon bill with fees for activation and upgrade. When I called and asked why my original bill did not show such fees, I was told that I had gone to an Verizon outlet store. I never heard of a Verizon Outlet store. The explanation given was ludicrous...cannot wait for this contract to expire so we can get out...wish the FCC would monitor...Verizon is scamming their consumers.

I received a mailing offering a special price for wireless home Internet to which I responded and placed an order. Verizon was to come out today between noon and 4:00 to install. They didn't show up and didn't call. At 4:10 I started calling to try and cancel my order because of the no show issue. It is now 6:12, I am on hold with the 17th Verizon agent and nobody seems to be able to cancel my order. I have talked to people in India (who I couldn't understand) and people all over the country. These people are idiots. Even though my email confirmation came from Verizon Wireless, the wireless dept. keeps transferring me to other departments saying they don't have wireless home internet service. Idiots! I finally found someone who located my order but I'm being told they aren't able to cancel my order. STAY AWAY FROM VERIZON. They don't even seem to know what services they are selling. I guess I'm lucky I found out before I was stuck with the service and a 2 year contract.

I would not have entered into the "agreement" had I not "trusted" verizons' cistomer representative to make the promises and that those promises-once made and agreed on-would be honored.
Not needing the "features phone" (which was eligible for upgrade), that 'slot' was taken by one of our two daughters, so that she could upgrade an older phone she was using.
The next "step" offered by the verizon customer service representative; was to send us a home phone connect line {which I believe was a rwlatively "new service offering"}…I was told that; since there w a s yet another old "slot/phone number" available on our account. «this was a line some 5 years old, from when I had purchased the very first available android {samsung galaxy 7"tablet ich-i800 verizon} which was no longer functional, and was also"fully paid off-under contract"it had the cell # [protected] & was eligible for"upgrade".
Now, these are the facts { as I recall them }, and as I wrote them out in my notebook. the phone call on which all pf this transpired, I believe occured on a weekend day [over 2 days/single call], because it spanned several hours on either side of midnight.

I will endeavor to relay the promises made in conjunction with this based on memory and written notes. I know that there is some record of this conversation in your possession, because I have spoken with several representatives in an attempt to get this resolved.
Because it was not necessary to procure a new phone number/line {[protected] was available and no longer needed}, I was told that I would only have to pay $10 for the home connect line for the full 2 years of the contract - since essentially, it was just a"replacement features phone"
Since this was a new service, and we were loyal customers, the first 12 month period of $10/mo. fee could/would be waived as part of the current"new service for existing customers"verizon offering.
Additionally, for the first 12 month period, the remaining"cost"factor of approx. $10/mo {equating to the regular $19.99/mo.} could/would be waived as a courtesy for all of the"problems"we had encountered, for agreeing to remain verizon customers, and for being willing to"close the deal tonight".
Finally, since under the terms of the plan so far, I would be required to pay $10/mo. for the remaining 12 mo. period of the"contract", he was authorized to send me a"gift visa card"that I could use for"anything", in the amount of $100.00
Therefore, and in all"practical terms", getting the home connect would not cost me anything, and any charges would be more than compensated under the terms of this agreement.

Now, final comments;
Upon entering this conversation late one evening, I was fully prepared to express my displeasure with verizon as a business, and relinquish my"features phone"to save the current $9.99/mo. cost as that contractual period was finished.
The customer representatives' sales 'pitch' went along these lines:
"what if I can get you the home connect, without cost-even putting a dollar back in your pocket?, would you be willing to stay with verizon for another contract period?
The call (or at least portions of it were recorded), I had to verify {after signifying my acceptance} with another person-I was told supervisor to ensure my understanding of the terms.
Realistically, I have to appeal to your rationality here:
Why, under any circumstances, would I have agreed to a plan that would have the opposite effect-raising my monthly cost for the new program verizon was offering, giving up two lines ignoring any benefit, but elect to increase my monthly verizon cost.
I have been charged for and paid full price (19.99/mo.) for the home connect, I have not recieved any gift card, and I have attempted on four occassions to get help and/or answers. it is simply and clearly - at best wrong treatment and customer ill-will. at worst it is fraudulant in nature, and unethical as business practice.
[protected]) for customer service rep

Due to the large unannounced increase in our monthly bill, I had reduced our services earlier in the summer. On September 2, 2014 I called Verizon to sign up for the "Red Zone". I was told that the package I currently had would not allow for the "Red Zone". When the rep quoted me the price I would have to pay for the premium service, I said no. Instead of leaving it alone, he told me that he could give me a great discount if I locked into a two year contract. I'd also be receiving upgraded equipment and a $200 certificate for a tablet from the Verizon Store. My monthly bill with tax would be $137 - $140. I could afford that, so I signed up. Two weeks went by and we didn't receive anything so we called. There was no order sent for new equipment or the tablet certificate. They saw it in the system but nothing was processed. I was told they were going to take care of it and they told me I'd be receiving it in about 5-7 business days. Two weeks went by and nothing came so we called again. This time we were told that there was never an order placed and I could pay for new upgrades if I wanted them. There was no certificate either. They offered to transfer me to another department to straighten that out. Which they never did. I was also told that my bill is $199 per month and when I questioned it, I was being charged $30 for new equipment I never received that was suppose to be free, and $30 for fees and taxes. When I said that was not was not the price I was quoted even with tax, they apologized that I was misquoted. When I said that I was blatenly lied to, they told me that if I wanted to cancel I would have to pay out the rest of the contract because there was nothing they could do. Then the rep named "Tom" refused to cancel my services until I had a new company to port my telephone number to and my contract was paid out.

Ok, I have something I need and want to rant about because I want everyone to know just how bad Verizon is to the general public: On Sunday I proceeded to place an order for two iPhones and am on the edge up plan so one of the phones was not quite 50% paid off so they took our bank card and we paid the remainder of the 50% that was due on the phone. I also opened another line with them and started a two year contract with that number. So, ultimately we ordered 1 iPhone plus and 1 iPhone 6 and were told that the ship date would be 9/19. Monday I receive an email that showed 2 iPhone 6's being ordered so I call Verizon and apparently the guy screwed up so I said fine, whatever, so they put the plus back on order. Not happy at all but people make mistakes right? later that evening I receive an email that the order has been cancelled. Another call to Verizon and this time I speak to a Supervisor who tells me that the eligibility was not met for whatever reason and I go on to explain that we paid the 50% which was our obligation to edge up according to our contract. SO she places the order again but this time we can't get the 6 plus so he has to get the 6 in order to get it on the 19th and assures me we will still get the phones on 9/19 and he can swap it out at the store. Supervisor even gives me her personal email incase anything happens. Low and behold that evening I receive an email that the order has been cancelled AGAIN. I call verizon back again on my lunch (mind you this is the second day I have spent my lunch hour handling this), speak to a rep who assures me that my order is STILL IN PROCESS and will have a supervisor call me. Never received a call so called them back after I get off work and demand a supervisor, at this point I was not being nice and my patience had ran thin. I get another supervisor after holding for SEVERAL minutes and after another hour of arguing with this guy who knew no more than the reps did, he places my order once again for the iPhone that was screwed up in the beginning and even goes as far as sending me a screen shot of the order, credit on account of $50, and his personal word in the email guaranteeing me that the phone will be swapped as soon as the correct one is available in the store, AND takes our payment again for the 50% due on the phone according to the edge up plan. Once again, no shipment confirmation was received this morning so I email Brandon, the last supervisor, who writes back assuring me that I should receive it by this evening and he is going to stay on top of the account and keep me posted throughout the day. I NEVER heard another word from him and of course, guess what happened? Another email saying the order was cancelled. Furious is an understatement for what I was when I seen this email. I call Verizon once again after I get off work and demand another supervisor. 40 minutes later I get a supervisor on the phone and while I'm holding a rep tells me that a supervisor told him to tell me that it is getting cancelled because I have to have the phone for 6 months before edging up. I told the rep this is NOT what my contract states and I demand a supervisor. Finally I get a supervisor who ends up telling me that that rep was told wrong and that was not the case. WOW! Up until now, I had not even been told that at all and mind you I have spoken to two supervisors so far. So, after another 30 minutes with this supervisor, his final reason for all the cancellations was that you have to have good payment history and apparently verizon requires at least 6 months of being a customer with them in order to meet that requirement. Nowhere in my contract does it state that. It does say good payment history and says you must have paid off at least 50% of the phone. No offer at all of anything for the hassle, being lied to, all the time spent, or all the aggravation. NOTHING! I'm in a huge dilemma right now because I truly want to just cancel with Verizon right now but we just switched to them in May from AT&T (not my decision mind you). But I am so upset at how this was handled that now I don't feel comfortable with anything they tell me. We also switched a few months ago to their cable and Internet and once again we were lied to about what we would get as well as the monthly payment. We will be canceling that though!

Normal bill with wireless Internet and phone combined is usually around $150.00 per month however July 2014 bill came in at $6579.29. After contacting Verizon all they did was verifiy that the bill was accurate and that my account used the data (650 gig). My call was then transferred to their financial department where they basically wanted to know when they would receive the money. My Internet habits were no different in July 2014 than any other month. apparently they are not interested in that though. Looks like I have to talk to Sprint or T-mobile now for cell Phone service and drop wireless Internet and cell phone all together to prevent this from happening to me again.

I cancelled Verizon service effective Monday September 8th - and verified that. They cut off my service on Friday September 5th and subsequently validated that I should have been cut off as agreed on Monday Sept 8th. My wife and I know of 4 separate incidents in our building in the past 12 months where either the cut off date was "mistaken" early - never late, or somehow the cabling to the unit was severely messed up for the next provider to deal with - Dirty tricks. I'm a consultant who works from home on Fridays and bill out at $160/hour - so they messed with my pay check. According to Verizon FTC rules state that they are only liable for interrupted service - this must be Changed - tens of millions Americans are in my same situation - and cannot be given $4.77 (that is my credit), due to Verizon's capriciousness or lack of process to get things right. I did not receive any email stating that my service was to be disconnected, I received no phone call or other communications ahead of time. Instead I was ceremoniously cut off and spent 11 and a half hours working with various Verizon personnel to get my internet back on - I lost a full days wages due to Verizon's admitted mistake - and for this I'm compensated $4.77 I have phone records showing that I spent more than 5 hours on the phone with them throughout the day and also had a service technician on site for more than 4 hours resolving the issue - the Verizon workers were all very good. However, they are not the ones causing the problem. First off the FTC needs to have stronger penalties in place to prevent companies recklessly cutting off service early and have the ability to have customers adequately compensated for such egregious and damaging errors. With a penalty of 4.77, Verizon and other service providers can run roughshod over consumers and not give a damn about their consequences.

This site deleted my first complaint about Verizon. Why? Here is my complaint again:

Verizon has now charged me with an "unreturned equipment" fee of $635.38 since I closed my account with them in May of 2014. I have checked with their "Equipment Return Specialists, " telephone # [protected] which is listed on Verizon's May19, 2014 bill to me. I have repeated called this number and asked if I have any outstanding equipment and they have verified I have returned ALL equipment. Three Verizon customer service representatives at [protected] insist I owe them $638.5 and if I don't pay them, they will turn my account over to a collection agency. I have explained their "Equipment Return Specialists" have confirmed with me I do NOT have any outstanding equipment. All three reps refused to call that number and each one denied knowing that company or Verizon having a department with that name.

Verizon has now turned my account over to a collection agency. I have been in continuous contact with Verizon since May 27, 2014 and I received a collections letter on August 21, 2014. Each Verizon rep told me there was a "hold" or a "claim" on my account so that it would NOT be turned over for collections.

Verizon is attempting to extort money from me by threatening to ruin my credit by not paying for false charges that I do not owe them. I am very angry with the method Verizon is using to make a profit. All legal remedies are being pursued.

I cancelled my TV, internet and phone service with Verizon on April 2, 2014. I paid my account in full and was expecting to see a zero balance on my May bill. To my surprise, Verizon was billing me $635.38 for unreturned equipment. Upon my investigation, I ascertained that equipment (a HD DVR Serial #M40823GCA322) was returned to Verizon in December 2012. Yes, you read that correctly. December 2012. I had not been billed any rental fees for this unit since December 2012, because, yes, I had returned it. But now Verizon says that I haven't returned it and they want $635.38 from me or they will turn my account over to a collections agency. For the next 4 months, I discussed this situation with Verizon's customer service reps, who all promised to look into it. No one ever did. On August 21, 2012 I received a letter from a collection agency, North Shore Agency. I am furious! All Verizon has to do is call their freaking Equipment Return Specialists (their number is [protected] and confirm that the equipment has been returned. Each rep I spoke to, (there were 3 of them) refused to call that number and denied they even knew that company and there was no department in Verizon with that name. These people are horrible. First they dream up a false charge and refuse to verify the accuracy of this charge and then try to extort money from me by threatening to ruin my credit. I have sent certified letters to everyone I can think of, filed complaints with the FTC and contacted class-action consumer protection attorneys. Goliath, meet David. All because your idiot staff won't make a phone call. Verizon, you make me sick!

I had Verizon's 3 services until April 6 of 2014, when I called in to cancel the 3 services and switched to CableVision, its competitor. At the time of disconnection, the 3 services have been prepaid until the end of April. Thus Verizon owes me the credit from April 7, 2014 to the end of the billing cycle. Note that the call to cancel the 3 services was provided by CableVision.

Even since then, they keep sending me bills on a monthly basis. The first time (in May of 2014) when I called back, they told me that I would get a refund of about $64 -- the payment for the services I did not receive, and that would be the end of the matter. However, Verizon kept sending me bills in June, July, and August for services I have never received. Every time I called Verizon's billing department after receiving the bill, I was promised that the problem would be resolved and I was advised to discard the bill, but the problem was never rectified as of this writing.

I closed my account with Verizon many years ago. All of a sudden I am getting calls from a bill collector about said account. I filed a dispute a it shows up on my credit report. I wrote verizon personally and the letter got back from them stated they will not remove my account from my credit report until I pay it. Again. I ha the receipt for about a year as it turned black and the ink fades after about 8 months. My older credit report states the account has a zero balance from 5 years ago but they will not accept that as proof. During the time my account was active they continually had to make adjustments and apply credits as there was almost always a billing issues.

I had bundled service with Verizon for several years. While under contract, I moved to an area where they did not offer service. I was told, and have been billed for a $200 cancellation fee! I was told that even though they do not offer service in the area where I moved, I still breached my contract and will be charged a fee. This is fraud, in my opinion. Think how much money they make in charging these fees. Has anyone had a similar experience? Does anyone know of a class action lawsuit against Verizon in this regard? Thank you.

my phone servive has been out for 6 hours cant call, text, or use the web cant receive any calls ot texts and its pissing me off my phone keeps saying searching service i have no signal at all i didnt pay 50.00 for unlimited for a phone a i cant use get your god dam c*** fixed thats down i will not tolerate ignoreance fix it right dam now no exceptions this is unexcusable you have till 10am to have this issue fixed or you anit gonna like my #@$*ing attitude at all SO GET YOUR PEOPLE OUT ON IT NOW I EXPECT MY SERVICE AND MY FULL SIGNAL BACK NO LATER THAT 10AM OR YOU WILL HEAR FROM ME HOUR ON THE HOUR TILL IT IS AND IT WILL BE UNPLEASENT AND COMPLETELY AND TOTALLY UNCENSORED THOUGH THE ENTIRE CALLS!

I live in the country and have no cable/high speed of any kind. Home Fusion worked great altho the initial cost was outrageous. I have been a week now without internet. I think the router or transmitter has failed. I used to have a direct 800 number to the tech people but now it just goes to the regular answering/tech people. They want you to do numerous tests, resets etc. Things that anyone but a ### would know to do after having the service and performed all the "miracle" tests previously. Isn't there some way that a person can contact a real tech rather than the booth bunnies?