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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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V
8:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon charged for texts that should have been included

I bought a blackberry pearl back in December from the authorized dealer in my local mall and at first was happy with my purchase. When I first bought the phone I signed up for 900 minutes free nights and weekends and unlimited texts. At first I primarily used the phone for calls only but in the last couple two months I've been texting a lot over 1000 texts in the month of March. I thought this would be no deal seeing as that I asked and thought that I had signed up for unlimited texts and there had been no red flags to think otherwise. My March bill came with a whopping 200+ dollars in texts alone and it turned out that the saleslady never input the correct information. The gentleman that i normally deal with for my internet service said it wouldn't be hard to get waived seeing as that he was there at the time of purchase and knew that I requested unlimited texts. They called me back and said that there was a lack of supporting information and that they weren't going to waive the fee. I told them that it is not my fault that the saleslady was more interested in talking about personal issues rather than taking care of business but I'm at a loss whether i should take legal action or allow money hungry corporations to take advantage of me. I am in the process of switching my services and boycotting verizon wireless and I urge anyone that doesn't have the time or money to waste to boycott also.

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J
4:31 pm EDT

Verizon refused to honor promotion!

On Feb. 19, 2008 we responded to a promotion from Verizon, which was a promotion for their DSL high-speed Internet service. The promotion offered three main things: First month free, free modem and free $20 Target gift card. We responded to the ad, went through the on-line sign-up process, and all seemed normal. When the first bill came, Verizon did NOT give us the first month free, they CHARGED us for the modem, and said we would receive NO gift card. When I asked why they were not honoring their promotion, (which I still have a copy of), they said I would have to PROVE that I responded to that promotion. How does one PROVE an online transaction? I still have the "screen shots" of their screens each step of the way through the signup process. I was on the phone for more than 2 hours, talking to a dozen different people. They simply refused to honor the promotion.

Since the initial complaint, we have received calls from representatives of Verizon, both on April 2 and again on April 8. On both occasions, we were told by the representative that the matter would be resolved within 48 hours and that they would call us back to let us know. Both times we received no follow-up call.

During the April 8 phone call, the representative asked us if we would accept the free modem only to settle the matter. I stated to her again, as I have multiple times to multiple representatives from Verizon, that we want the entire promotional offer - as stated - that was STILL BEING OFFERED as of March 31 on their web site, at www.verizon.com/bestoffer.

Again, we have copies of the original promotion, copies of every screen during the on-line sign-up process that verified the offer, and a copy of the promotion as of March 31 that was still being offered despite their claims that it was not.

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jean dumas
,
Jun 18, 2008 6:42 am EDT

A group of us snowbirds were promised free internet and phone service while we were in our "up north" homes. We did get the free phone but were charged 8.95 per month for internet in Florida. We all received notice stating both services were free. After 3 plus hours of speaking with a rep three of those calls disconnected by them as they were transferring us to a supervisor! I finally got a supervisor who stated he could do nothing until we faxed copies of the letter with the offer. l week later still no answer even though we gave him our home phone number and verizon e-mail His name is Thomas Mooney and he said he was in Virginia, but would not give us his address. Coward! Still fighting.

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Mary B.
,
May 08, 2008 8:42 pm EDT

I am also having issues with Verizon DSL. We signed up for a promotion on 3/12/08 and were supposed to get a free modem/router. When we checked our first bill, we were charged about 16.99 for it on top of our regular fee of 43.99. We also noticed that they added these other extras to our bill totaling an additional 15.00, which is something we never requested. I called to cancel these "extras" and the representative said not to worry, he will cancel. Well a month later I checked my bill and guess what, they are STILL charging me for it so it was never removed. Everytime I call their customer service number, I get transferred around at least three times and all they say is "they apologize". This is just a FEW of problems I've encountered with Verizon among many. I'm still trying to resolve these issues.

ComplaintsBoard
P
8:54 am EDT

Verizon terrible service!

On a Monday our Verizon land line died through no fault of our own. Through other means on line and eventually by voice, we called Verizon for repair. Verizon scheduled a visit for five days later--on Friday--for any time between 8 a.m. and 5 p.m. The phone is used for our work, so we needed it back much sooner. We also had conflicts that Friday, but they couldn't be more precise about the time. They agreed to switch our incoming calls to our cell phone, but that means we'll have to pay for any additional minutes of cell phone use for both outgoing and incoming calls.

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Jonathan T Cohan
,
Jan 29, 2008 12:00 am EST

I ordered a bundled package that included land line phone, DSL with 3mps, and satellite. First I was not eligible for the satellite but my $20.00 was taken and not refunded 2nd was not notified when service was turned on for the phone. 2 weeks later I phoned and was told it had been on for over a week... no compensation plus time missed from work as I was given a date when it would be "installed" Lastly the internet connection barely hit 1.5 mps which compared to dial up a family member has that is free from walmart. Canceled service December 14th within the 30 day "trial" I am still being billed for the DSL and being threatened with legal action for the phone portion. Getting through to someone is nearly impossible. After hours... yes HOURS on the phone I reached someone who could only "explain" the bills... duh! I was told I would need to call this number AND this number as everything is separate from one another. Once again this is taking hours I hold for in access of 45 minutes only to have the phone picked up and immediately hung up... which starts the process all over again. I keep trying to no avail. They were very quick to respond to my online inquiry about attaining service. Which by the way I saved to my computer for just this occasion. It was full of lies and empty promises. The rep online couldn’t help by the way had to call someone to actually get the service. Of course they picked up right away.

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William
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May 16, 2008 10:34 am EDT

FIOS : Absolutely the worst customer service ever. Way too many chefs in the kitchen and no one can communicate with anyone else. DO NOT sign up for this service unless you're dying for a headache.

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Sweet
, US
Feb 20, 2009 10:59 am EST

I am really pissed with Verizon. I tried cancelling my home phone with them for 3 times. They gave me the run around. Putting me on hold for hours. I haven't had a real phone for more than 6 months yet they still charge me for the service. Then when I tried cancelling "the bundle" cause of all the extra charges they add. They told me the bundle was $80, it ended up being twice as much $160. I was told I have to pay an early termination charge. On top of what my bill was. I had only had "the bundle for 1 month. Why do we have to pay for bad service? It should be illegal for them to charge us. I also have cell phone service with them. They did the same thing I've had a line for two years that I do not use they still charge me for it after I've made several attempts to cancel it. They have given me the run around. I am totally pissed off at them.

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verizonvigilante
Boulderballs, US
Apr 16, 2011 9:31 pm EDT

Verizon service is CRAPPPPPP. I just recently signed up and I get calls every day from debt collectors for Mario Carson. Most of the time now they call from a blocked number and say Hello? Hello? and then hang up. It is extremely annoying, so I called verizon to block unknown phone numbers. The first c.s. rep tells me it will cost money to set that up but he has no idea how much, and put me through to his boss. She tells me I have to sign up for caller ID first, but she cannot help me, I must do it online.

So I go to myverizon, and to get an account, I have to sign up for Verizon internet, which i ALREADY HAVE, and agree to a very long list of terms, including them sending me some giant battery I don't want and probably charge me for it. So I'm going to have to call their [censor] service, AGAIN, and find out if it costs money, and they won't know what I'm talking about, THIS IS SUCH A [censor]ING WASTE OF MY TIME and there is no end in sight and Verizon is doing everything it can to make sure I fix it on my dime/time and not theirs. [censor] you Verizon.

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Verizon "SICK JOKE"
, US
Apr 09, 2009 10:15 am EDT

Not sure if anyone ever cares anymore. The reason they have such bad service from the ground up is this...Frist the system they use for billing are very very old system so heres what they did to fix the problem after Suri put the whole company in a bad light.YOU know When the employees picketed for the customers. Insted of updating the system they created a front end system to talk to the old system and it dose not wk dont let them lie to you this is what they did and it can be proven. There is a know billing error that just charges a customer for jack work when they did not request it. Nice right not even close to the shady back door deals that go on. Lets say that you have static on the line you call Verizon they put a ticket in to send out tech. WRONG ... heres how it works you call Verizon after listneing to a bunch of adds and DR Buddy who ever the hell this clown is I still have no idea. then you get a tech that will put a ticket in and about 2 to 3 hours later you will get a call stating that the trouble is fixed and a employee is forced to call you and clear ticket w/o rolling a truck this also can be proven... They call this job security I call it bad business. Want more of their bad deals...the 99.00 was never 99.00 and im sure the poor soul that have it now see it was never 99 and I would say a good amount of people never got their "Free" anything ! This all so can be proven. The manages of Verizon are a sick joke they have nothing to do w/the bus or the money they are there to guard the employees and follow them to the bath room this also can be proven. My advice to anyone that has Verizon cancle the service and let them know that you all are sick of it! Bright house Im sure has it trbl aswell but they treat the cust 10000 time better than verizon. They have kicked ther ### every year int he JD POWERS survey because their employees are allowed to do their jobs . And by the way a note for the PSC when you have the audit every year they route out all the traffic to other areas so they pass it just so you know that has been going on for years they dont want the fine the employee jsut sit and wait for calls to come in not like the 20-30 they hold on a daliy basis. Verizon get a grip how can you not see this is bad business ...bad for the customers bad for the employees and bad for the share holders but really you all could care less as long as the CEO's just keeping padding their pockets I just wonder how long it will take these ###s to wise up!

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D
12:44 pm EDT

Verizon best buy gift card fraud!

Waiting since November 2007 for the $200 Best Buy gift card. Have spent countless hours on hold then being told to call another number. I have a total of 8 phone numbers that I have been referred to and and about that many stories of why I don't have the card yet. I believe it is fraud. I am complaining to the BBB. I am not the only one this has happened to. I just got off hold for 40 minutes to be told that I did not meet the requirements and I should call another number. The requirements are that I need Fios Triple Play, which I have, so go figure. Wish I never switched from Comcast!

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tictoc
Beaverton, US
May 07, 2010 6:04 pm EDT

we have been having probs.w/verizon!got the pac.deal and was getting the free showtime-and the cinimax.after the 3mos.were up, they still to this day have not taken us off of it yet and` YES` we are getting billed for it and this has been going on now for six mos.!
i should have never listen to my husband!should have stayed w/DIRECT T.V..THIS CO. SUCKS!and when our contract w/them is up in this Dec.2010, back to DIRECT T.V..i will never use them again!
j.k. Beaverton, Ore.

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Chuck
,
Nov 24, 2008 1:22 pm EST

We ordered the FIOS triple play in December 07 when they were offering the free Sharp LCD TV. We still have not recieved the TV. We have spent countless hours on the phone with Verizon and get a different story each time we call, sometimes multiple stories in each phone call. They will go from telling us that we weren't eligible for the tv to telling us that the TV was already shipped in a single call. They even called us in March and apologized that there was such a problem and told us they were shipping the tv and we would have it in 2 weeks. It never came. Now when we call they tell us that we have already recieved the TV and that the promotion is over. It is so frustrating. The FIOS tv and internew service are both supperior to comcast but i hate Verizon so much and feel so taken advantage of that I will probable switch back to Comcast as soon as my contract is up... if not sooner.

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mike F
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Nov 19, 2008 3:28 pm EST

I signed up for Verizion Fios in July of 2007 and have yet to receive my American Express gift card. It was suppose to be $100.00. Everycouple of months i make an attempt and they transfer me over and over and have no clue what im talking about. Its getting to the point where I may just file lawsuit. Yea its only 100.00 bucks but its getting out of hand now. I to signed up for the triple play feature. It is now Nov 08 and yet no gift card.

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Randy
,
Nov 06, 2008 12:10 pm EST

Same boat. I was promised Amer Express $200 GC. Signed up in June 08. It's now November and nothing. I called twice so far. Rep said I was put on an "investigation list" that marketing department uses. So basically sit by and supposedly someone will call me someday...doubt it. I asker her if other people had the same problem as me and she stated she was not allowed to discuss that to which I replied "I can read". What a shame. My monthly billing is never the same, I hate the way the pro-rate changes, I hate you have to opt out of things, and the topper is this BS promo. I honestly want out of the service. They've got to do us right - Big Time

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mystical45
, US
Nov 04, 2008 10:58 am EST

I have been having a problem with Verizons refer a friend progam. I have brought two customers to verizon so far. Both have signed up for all three services and so far I have received zero for the effort. I made darn sure I followed all of the rules and even received conformation that the first one was fullfilled and got the amount that I should be getting but no money has arrived. I try calling, I try emailing to no avail. Everyone acts like they know nothing about it. I don't understand how the refer a friend progam that is so unique that no one in the company knows a thing about it. I am about ready to take it to the BBB.

Sharon
Sharon
,
Oct 04, 2008 11:49 am EDT

Same problem with the $200 American Express card. Signed up for Verizon bundle in April...It is October, check mail daily...called verizon numerous times...each time they say they expedited it/will expedite it..I threatened The RI Attorney Generals office and the complaint is ready to go. If I do not get the card or the call back from the supervisor this week, I will file the complaint. I am sure this is happening to many people. A few phone calls again I was given the number to Amer Express...they had NO RECORD OF ME by name, phone number, etc...they told me that Amer Express was getting a lot of similiar calls and they gave me a direct line to talk to someone at verizon (of course it was the main line). I am very upset and wish we did not switch from COX. I even did the REFER a FRIEND program (my parents have had verizon over a month now, and I still did not get the $100 for the refer a friend either).

Frustrated in RI,
sharon

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Jason Marmino
,
Oct 03, 2008 4:19 pm EDT

I agree. I have been waiting for 6 months for a $200.00 American Express Gift card. I signed up based on this promotion. After 6 months of phone calls with no reply. I finally got through to a supervisor today that told me I did not meet the criteria. BS...I kept all the paperwork and have all the qualifing features needed. This is just a scam to get people to sign up...run you past the 90 day cancellation period then change the rules, then stick it to you and not follow up on the deal. I smell a class action lawsuit coming down the road and I will be the first person to jump on-board.

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Mike St. Germain
,
Apr 11, 2008 3:09 pm EDT

My wife and I have had the same problem with Verizon, beginning in December 2007. Verizon had a full page ad for a free LCD TV with the Triple Play order, all for $99. Of course, they up-sold us, which was fine, but after approx. 20 phone call and endless hours on hold, they still have not sent the TV or some way to order the TV. There is still no resolution, just another promise of a phone call from another supervisor.

I have never been treated this poorly (I have been around a long time), and I will find a way to let the public know about Verizon's customer service practices.

ComplaintsBoard
V
8:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon verizon phone trouble

Lets see, where to begin the stupidity in this company is amazing, I think the beginning is a great place. July 2004 I sign up for Verizon phone service, they send a tech out after I tell them the house has never had phone service. But I installed the required 1.5" conduit to the corner of the property per your service planner. I am assured that they know more about this than I do and the tech will take care of it. I said ok, thank you. August the tech shows up and says "gee wow you don't have any cable running to your house" I replied that I made your company aware of that. So I am informed that this work order will be sent to the buried cable people. So two more weeks later another tech shows up to connect the non existent cable, and tells me the same thing, "we need to refer this to the buried cable department" At this point I get on the phone, and am told I already have phone service and the techs both closed out their work orders. I said funny I don't have any phone service “well we can send out another tech" this stupid game went on until November. At that point after who knows how many calls they send out their local sub contractor who butchers the pedestal install, (I'll explain the butchering part) but gets me phone service. Then the rains come, and guess what you call Verizon and they say “Well the problem must be in your cable" I told them no, new house, new cable, new service cable from the house to the pad. " Well we'll send a tech out". The soonest he can be there is about 2 weeks, as they had lots of rain problems. So 2 weeks later it dries out a little, and of all people to show up but a good friend of my father who is a Verizon employee. He tests all the available pairs, and determines that very few are good and puts my 3 business lines on the best ones, and tells me to hope for the best but keep the Verizon 800 number handy. Well it rains, and rains, and I call, and the techs come and they say " yup there is a problem with the pad that was cut in " I reply really, you guys leaving it in a hole in the ground this past summer for 3 months might have caused that issue, and they laugh, and tell me that Buried cable will get to the bottom of this. And it rains, and I call, and they send more and more techs out. So now after well nearly 4 years and Verizon calling dig alert 3 times to locate all the buried utilities but never doing any excavation, It's starting to rain. But don't worry, they claim that someone from buried cable would call me and if I like they can send another tech out to look at the problem. Today I asked the woman is it something personal with me? Or do you provide this level of poor quality service to everyone? She didn't have an answer; I questioned her about where all the $50.00 credits that they promised me went to. The promise consisted of " well sir we'll give you a $50.00 credit for you lack of service but you wont' see it for a month or two on your bill. Well they never made it onto my bill. So like most things today the only thing people understand is stopping your business with a company. Hit them where it makes the biggest difference, in refusing to use them for a service provider. This presents some serious challenges to a small business, but Time Warner and I are working that out. I asked the Verizon rep to make sure I get a call from the Buried cable people by tomorrow, or I would end service. Funny, I'll have to make the call from my cell phone, as by then the ground will be nice and wet, and we'll be without phone service.

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MALIKA ALCINDOR
Brooklyn, US
Mar 24, 2012 5:23 pm EDT

This complaint is against Verizon phone service, I am a senior citizen living on a fixed income and so I ordered a package deal from this company for $59.99 a month. local, long distance and internet included but every month my bill is way over $100 sometimes almost $200 I can not afford it. So I tried to lower my bill by taking off some features most of which I did not order but one I did order wire maintenance and they advised me not to take it off after having service with them for six months two weeks after i took off wire maintenance my service was interrupted and they said something is wrong with my equipment not with there service oh that seems so FUNNY. My son went out and brought me a new phone and for one week I still have no dial tone, I am house bound and it is not safe for me to have no service. So now I have to pay a large service fee for them to come check it out. SO DIRTY VERIZON
SIGNED IN BROOKLYN

ComplaintsBoard
P
5:55 am EDT

Verizon ringtones

I have a huge complaint with Verizon Wireless. I downloaded a program to my computer to make ringtones from my own music collection, and it worked until just this week. I can make the ringtone and send it but now Verizon is blocking this! I am irate! This is my own personal freedom and right to get ringtones from anyone. This is America and not Russia. Verizon, are you hearing me? I may not renew my contract next year. I am being censored and stuped into paying $2.99 for a ringtone that I could make from own music collection. I thought it was my software or something, because I had never had a problem until now. Take a look at this excerpt I got from the software company Make your own Ringtones: Thank you for your email.

Yes, there is a problem with Verizon. We are sorry that we replied
after 1 day and a few hours, but we needed to check it with Verizon before
sending the email to you, we did receive all your 3 emails.

The problem is that Verizon has put a blockage on it's line, they are
trying to encourage you to buy expensive ringtones only from their
sites, and to discourage you form buying cheaper ringtones from thrid
parties like us, by putting these barriers.

What a hoot! This is rediculous! I feel as an American this is where our rights as customers is being taken away. I mean I already own the rights to this music in my collection and have purchased the software to do this. I am on a fixed income and I cannot afford their ringtones. The service fees are exspensive enough. Does anyone feel the same way I do?

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Ann
,
Jun 05, 2008 11:16 pm EDT

I certainly am not disagreeing with your opinion on the ringtone situation but what I am disagreeing with is your faith in "make your own ringtones". I have dealt with this company and it took me months to get it straightened out with my service and then it was a technician at Verizon Wireless that actually found the problem. The software was loaded with something similar to spyware. I was very skeptical and thought the same thing you did that they just wanted me to use their music downloads but I got a download cable for my phone and have been able to download music from my computer with no problems.

Just another perspective...

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L
1:18 pm EDT

Verizon fraudulent billing

A bill showed up on our Verizon Telephone bill at home in Massachusetts for a total of $7.50 for a [protected] call to a telephone information service that we never used. It was for $5.49 plus tax and carrier admin. fee. We never made that call. I called OAN and they said it would take up to 2 months to credit my account to correct for the discrepancy. If they hold this money from thousands of people for 2 months, imagine how they will really clean up on the interest earned, even though we never made these calls. Not to mention the innocent folks who never caught the error. This should be stopped!. What a scam! I called Verizon to complain and the customer service operator said they had had numerous similar complaints. I have forwarded this information to the Mass. Attorney General's Office.

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6:50 pm EDT

Verizon response to phone complaint

Called to complain that High definition cable box was not functioning was told they would call back in a Half hour. I received a recored call in a half Hour which did not respond to my answering of the phone and the recording indicated that I could not be reached and Verizon would call back in 10 minutes ( which of course is absurd If they couldn't reach me how would I know they would call back in 10 minutes.) They called back in ten minutes and again indicated they could not reach me and suggested I call them again. They must be getting paid by the number of phone calls they make or have customers make. The service is inappropriate.

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8:37 am EDT

Verizon horrible standard email system

To Whom It May Concern:

I erroneously attempted to send the following email to Verizon's Volume Support email re a recent experience (3-14-08) I had with their email on my DSL account Verizon Website. I received an automated reply to it that was not at all helpful:

To: Verizon DSL Support Persons

From : Email User

You guys have a crummy email system, and have for years, despite all the supposed changes in the past several years.

I'll give you an example from last evening. My brother responded to a Verizon email I had sent him about rock musician Lou Reed. I hit "Reply" on my standard Verizon email account, and it opened a reply email, with his email inside of it. This is all well and good, that is, standard operating procedure. It is supposed to do this. Yippee, something works correctly.

So I compose a thoughtful and somewhat time-consuming reply to him. At the end of it, I remember NOT to hit "Save Draft" at the end of it because I recall your email system eating the draft of an email I attempted to save sometime last year. After that email fiasco I ended up not having anything to send either. Grrrrr!

So this is problem #1: Fix the friggin "Save Draft" part of your email system.

And no, I don't have a special computer, a faulty DSL line, or any special software on my computer such as security software that gums things up. It is a vanilla computer that works fine on Yahoo and Google email systems.

But this time, sending an email to my brother, I think to myself that I will be smarter. I simply hit "Send", last evening, hoping that my lengthy email to my brother will not only be sent, but that your crummy, primitive email system will save a copy in my "Sent" folder, as I have instructed it to do. I like to have a record of what I have emailed.

So what happens? Your [censored] email system flips me over to the Verizon account sign-in page. O.K., perhaps this is some sort of hypervigilant email security system, in order to guarantee that nobody unauthorized is using my account. I had signed in about a half hour beforehand, and had not left the Verizon email Web page during the entire encounter.

So I dutifully sign-in to my Verizon email account as requested of me, even thought I had signed in previously. And what happens? I get returned to my Verizon email page and my long email to my brother has vanished in the nether regions of cyberspace, never to be seen again. It wasn't in the "Drafts" folder. It wasn't in the "Sent" folder. It wasn't anywhere to be found.

It was gone.

Not cool, Verizon Support People. Not cool at all. )-:

There is a half an hour that I won't get back again, not to mention the information in the email.

How is it you expect people to want to use your email system if it wipes out a lengthy, personal reply due to shear incompetence?

This is the sort of crappy Web interface I used to regularly run across 8 years ago on the Internet! There is simply no excuse for such garbage from a major Web player such as Verizon in 2008! No excuse whatsoever. None.

I am writing this from a Google Gmail account of mine. Why mention this? Because it is saving drafts of this complaint letter AUTOMATICALLY! Without me asking it to do so! Wow! Somebody is thinking at Google, aren't they?

Want to know what else rarely comes into my Google inbox? Spam email. Almost never. And I have only had a few false positives in my Google Spam folder. How do they do it? I don't know, but somebody is on the ball at Google. In fact, it is a bunch of somebodies who are on the ball at Google.

And in my Verizon inbox? Quite a bit of Spam, especially for as little as I use that email system. Its address is not in a lot of circulation around the Web. What do you guys have? A Spam folder, where obvious Spam email that I have to move into the Spam folder just sit there until I delete them. What is an obvious Spam email? Email with gibberish words in the subject box. You know, like "yenottie more length obadogle badie"

Why don't I use your standard Verizon email more? Because it is a piece of crap email system that I learned to avoid years ago, and now have, once again. learned to avoid it even more. Fix it, for the love of God!

Now you are probably going to suggest that I try your NEW email system. Don't even go there. What comes with the standard Verizon DSL account should not have the sort of obvious bugs, flaws and crummy, email-losing features that it has.

So problem #2: what is with making me re-sign in to my Verizon account when I go to send a time-consuming reply to my brother, after I had only signed in about a half an hour prior? Stupid, stupid, stupid. What, does Verizon think that my computer got hijacked while I was still using it? I never left the Verizon email page while composing my lost email.

Just plain crummy all around. How much does Verizon collect monthly from me for my DSL account? Over $30/month. Multiply this times the thousands of DSL accounts Verizon has, and that sum has got to be enough to get some technically competent code monkeys in there who can figure out how to make a properly functioning, basic email system in 2008. At least, I would think so.

I am very disappointed in my Verizon DSL email system, and the rest of the Verizon site as well, which is very Web unimaginative. What are you guys doing at Verizon, watching too much You Tube when you should be working? Get on the ball.

Signed,

Rob Little, aka "ThomasHopkins981 at verizon dot net"

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Donald Tracy
Ligonier, US
Mar 01, 2011 1:39 pm EST

I have my own complaint:
Living at address for 15 years and have been unable to get Hi Speed service from Verizon. 10 years ago was advised by representative a guarantee that I would be able to get service by 2015. Verizon needs to consider their customers needs or another agency needs to give them competition. I only live 2 miles from a receiving site.

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pissedoffdrew
Philadelphia, US
Sep 06, 2010 9:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Could not agree more ! Bare bones email and a
dumb spellchecker too boot, , , must be novice -
Webmasters at work---I promote services for my -
renters at a apartment complex no more DSL via
Verizon ---Comcast for now on…
Verizon has other issues too !
Like undependable bandwidth for watching movies -
$50 vs. $24 wised up!

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Lawrence Rommel
Harrisburg, US
Mar 27, 2009 3:01 pm EDT

I have the same problem, Verizon/Yahoo keeps sending me requests to sign in when I haven't left the email site. I spent hours on the Verizon chat service where they assured me that my problem with repeated sign in requests was resolved. It wasn't, the darned thing just asked me to sign in again while I was typing this. I'm ashamed to admit that I am retired from Verizon.
Larry from Harrisburg

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Ted
,
Oct 23, 2008 11:05 pm EDT

Verizon STILL has this problem. The same thing just happened to me. I spent two hours preparing a carefully worded response to something only to have it completely lost by Verizons f**king webmail interface.

Another thing really aggrevates me is all the blinking ads on their friggin pages.

Any I can't get their webmail service to work at all with mozilla/firefox (my preferred browsers for everything else).

Though I am quite satisfied with their DSL service when used to access non-verizon web sites, but I have never found a single web page, email interface, or any other web tool provided by verizon that does not leave me wanting to scream obsenities at them in frustration.

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John Whitham
,
Sep 18, 2008 1:46 pm EDT

Verizon sucks

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thomas allen
,
Jul 26, 2008 4:30 am EDT

i just got new computer and am trying to get my e mail back on my computer

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Bill Schafer
,
May 23, 2008 10:39 am EDT

Hey Little Rob-I just wanted to say I got a charge out of how well you blasted verizon in writing. Lets hope they read it and fix something. Your selection of words and explicatives is perfect. This is a compliment.

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Bill Schafer
,
May 23, 2008 10:34 am EDT

Can someone help me with what to do with the spam folder.
Does it detect matching incoming email and reject it or is it just a trash can?

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Bill Schafer
,
May 23, 2008 10:31 am EDT

I have had exactly the same problems. I would like to change my service, but it would be too time consuming to let everyone know a new email address and have business cards reprinted.
I have sent email replies successfully, but it seems to have a time limit of about 3-5 minutes. If you take time to compose a letter, you will lose it.

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Alex in Seattle
,
May 02, 2008 10:23 am EDT

My father has been having similar issues with his Verizon email account.

-Repeated password login requests
- emails not sent after clicking the "send" button
-General irritating stuff.
- being hung up on by customer service.

it is cheap however, so I guess you get what you pay for.

I don't have verizon, so I don't have first hand experience with their email system. Should my dad use gmail, or setup outlook express (or some other mail tool)? Any ideas would be appriciated. Thanks.

ComplaintsBoard
H
8:37 am EDT

Verizon fios internet service

I have has Verizon Fios since 2/18/2008. I have never received the service promised since 2/18/2008. I have receive the switch and bait, the run around and the "oh some one will get back to you" bit. I ordered the "Triple play" like everyone thinking I would save a little money. It has been nothing less than a nightmare. I've had intermittent intenet connection issues. The router was swapped out twice. I was told I was turning it off every three hours. I was told there was a known issue with Windows Vista and the TCP/IP configurations. BULL! I'm a IT Technician and several of my co-workers have it working fine with Vista. Finally flat out my neighbor who I convinced to order it is have the same problem. So it's definitely hardware or network related on the Verizon end. The y need to get their act together now. Who ever suggested a class action law suit I'm in it to win it. Finally to boot they billed me for dates before my installation.

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Mary
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Sep 19, 2008 10:37 pm EDT

I have had Verizon Triple Play since late July, and if Comcast only had email that I could use on my cell phone and my home computer, I would be back with them in a minute. I have had nothing but trouble with Verizon from the day they installed it. The first thing they did was disconnect my land line in the utilities box in my condo building. We were without phone service for 5 days. Their reasoning, "the technician must have forgotten to reconnect it after he installed the service." The internet has been a nightmare. Tonight, after writing a long report on line, my internet connection suddenly disappeared, and I lost the entire report. I HATE THIS COMPANY. I had a great tv picture on Comast HD, I was able to speak to a tech person very quickly when I had an internet problem. I didn't have to spend countless time on the phone answering non-related questions to that female voice - whom I have come to despise also. This situation has turned me into a bitter person. My life has been simple and I have been easy going and laid back. Now I am a raging maniac!

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6:26 am EDT

Verizon intermittent!

I was so excited to see that Fios was becoming available in my neighborhood; little did I know it would become the Bain of my existence. Well maybe for a shorter time than my entire existence. I ordered the service, (triple play of course) to get the 19" LCD TV. I received a lot more instead. First, ordering was a great experience and pleasant customer service rep. Second the installation took all day but again the installation Techs were great. Phone support needs to be clearly train, updated, and made more user friendly. Now the Service and billing, this is where there is issues.

I had service installed on 2/16/08 my service and speed was fine for two days, this is the start of the nightmare. The Internet service would then go down every three hours, the ip address would change and the speeds were not even close to what I ordered. I order 15MB down and 2MB up I have been getting 1MB down and 2MB up. I've been told I was turning the router off and on every three hours, it's the router, (which was replaced twice). I was told I had been using a bit torrent. How can I? It's not up long enough. Now I took a day off so I can get this all sorted out. What a disappointment.

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Lydia Skloven
,
Aug 15, 2007 12:00 am EDT

Verizon refuses to install more than one Fios Internet Service per house. Two people in my house have home-based businesses and cannot network.

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David L. Brock
Fort Wayne, US
Jun 29, 2010 12:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had FIOS HIGH SPEED internet for over a year. I have had troubles from day one. It is the most down, awkard sytem on the market. Evidently their Computer Gerus are from India. They change in the middle of the year, and ask for your residential password. I have never heard of this RESIDENTIAL password before. I have entered my email address and password and "THEIR system does not recognize it!" Interestingly their billing department does. I have been down for over a week and cannot get Tech. Support or a Phone number to even call to complain. When I have complained before when paying my bill, they basically laugh it off and say, Pay the Full Amount. Prior to FIOS I had AOL, I never one time in four years had any problem with AOL. What a fool I was to sign up for FIOS. And in July 2010, I have been notified that they are selling off This part of their business to a company called Frontier. OMG, what can I expect now with a company I have never heard of and are dumb enough to purchase such a lousy Service. Verizon wins again, pity Frontier, , , , , love to see their stock Plummet.
Dave Brock Fort Wayne, IN a very disatisfied Verion Customer.

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Old Atlantic
Princeton, US
Apr 11, 2009 8:31 am EDT

I have this all the time. Often its every few seconds and that goes on for hours and then it still comes back at times. Its every day now. It started after I got it a year or two ago and then comes back at times. When I first had the problem, Verizon said it wasn't possible and to use Windows to check the connection. Windows said no connection. Verizon said you don't have to turn off your computer or the modem. Now they post those as suggestions. Verizon is intentionally providing incompetent service and charging for it. This shows it has monopoly power which it abuses. The only remedy then is a break up order of Verizon under the antitrust laws.

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3:54 am EDT

Verizon non-rebate

RE: Verizon Wireless Non-Rebate

Alright - My complaint is this: On November 14, 2007 I purchased a Verizon cellphone (order #[protected]) and was supposed to receive a $50.00 rebate. I received the phone and sent you every label that was on the box. You sent me a postcard saying "missing UPC." I resent a copy of everything and you sent me the same reply again. So there's nothing more I can do and yet it seems you know I bought the phone and you refuse to send me the rebate. So it just seems like poor customer service and a breach of your promise.

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BBill
Portland, US
Jun 01, 2011 12:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You're lucky. I'm out $150. I refuse to upgrade any of our phones with them. Their salesman was the one who recommended that I not send in the rebate forum "UNTIL THE LAST POSSIBLE DATE" because if I did, then I couldn't exchange the phone if there was an early problem with it. Well, I waited so long, my wife got pissed and threw all of the empty box materials away. It was cluttering up the desk area. I STILL THINK that VERIZON is Misleading it's Customers by making them go through so many hoops to get a refund. I make payments every MONTH on a phone that they say I can't prove that I own!?!?!?!? Who's scamming whom? By the way, I stopped buying from Fry's Electronics for the same reason -- ridiculous efforts to get a refund back. I REFUSED to buy a $2, 000 Television from them for the same reason.

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Ron Zebal
Williamsburg, US
May 31, 2011 11:33 pm EDT

The missing original UPC just happened to me, but when I called Verizon Rebates, they found em. Time will tell if I ever see the $50 card.

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anbee
Parkersburg, US
Aug 16, 2010 5:47 pm EDT

same thing happened to me, got the same postcard, only problem is they want the original upc code on the box (which was sent) and not a photocopy(which I have) It states on the rebate form to make a copy of all documents All my family and most of my friends are with verizon wireless, it will be interesting to see what they buy or if they stay with verizon after learning of these tactics (Additional note I have had the same number since 1989 the good ole bag phone and each time the company is bought out service gets worse)

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dudeson
, US
May 24, 2010 5:55 pm EDT

I agree. I cut the codes of the box and sent them in. Now I get a card saying - missing proof of purchase (UPC) Bar Code. Missing ESN/MEID. They are both on the side of the box and I cut out the side of the box and sent it, along with my receipt.

Now it's their word versus mine

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BBill
Portland, US
Apr 10, 2010 8:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The company that processes the rebate may not be Verizon employees, but they are representing the company. AND the address that you send the rebate to has "VERIZON" in the address line. So you can't claim that Verizon is not involved.

When will this maddness stop? Why do I have to prove to Verizon that they issued me a phone. The absurdity of it makes my head hurt.

How much of a lawsuit is it going to take? $100 million? $1 billion?

Any one want to join me in a class action suite? This is downright deceitful and dishonest.

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peast
, US
Mar 16, 2010 1:00 pm EDT

I sent copies purchase reciepts and bar code from box and I recieved sa me post card stating rebate center didn't recieve box bar code(thought post card was junk mail and was going to toss it)I called and finally spoke to supervisor and he said he beleaved me an the rebate will be at my home in 15 days, it appears they are just trying not to pay and banking on the fact some people will toss post card or forget entirely that they were supposed to get the rebate if it doesn't show

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Mary
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Mar 17, 2008 8:29 pm EDT

I am sorry that you had a bad experience at Verizon. A mail-in rebate is promotion. Promotions are used to drive customers into buying products or services, a marketing ploy. It is not a promise. If the guidelines are not followed, it is stated on the form that the check will be refused. Try stopping into your local Verizon Wireless store. If the rep working calls the rebate center they will be able to verify your ESN (Electronic Serial Number that is listed on the UPC), and the rebate center will send the check. Also consider that Verizon Wireless does not handle the rebates. It is done through a company called Paragway or something.

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K
7:15 pm EDT

Verizon terrible service!

Let's band together and file a class action lawsuit against Verizon and their completely awful FIOS service! I have never been more disgusted with a company and the way they do business.

I"LL BE THE FIRST TO SIGN!

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Patti Hancock
, US
Mar 08, 2016 2:16 pm EST

I went to a Verizon store located in Cordova Mall in Pensacola. FL. I was told that I had to get internet for my Verizon Motorola DRIOD RAZRM phone. The employees told me that this was a smartphone. I did not want internet on my phone. I just want an affordable plan that will fit in my budget. I also did research online regarding my Verizon motorola phone and did not see that this was a smartphone and required internet service. I was very, very disappointed.

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antiverizon101
, US
Jul 29, 2015 3:07 pm EDT

two thumbs up for the class action lawsuit against Verizon Fios. They did the bait and switch to get me to come over to them then gave me worse service than I was already getting, when they were supposed to in fact be giving me faster internet service. They also told me I was being given a 2 year guaranteed rate when in fact it was a 2 year contract. They have unlawful practices.

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Matt M
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Mar 16, 2008 6:09 am EDT

My entire complaint is laid out on my website at www.verizon-fios-sucks.com. I want through a nightmare of an order that resulted in disconnected telephone service for over a month but ultimately the service was installed.

I am very happy with the Verizon FiOS service including FiOS TV, Internet and Phone and if they can work out the installation issues then they will have a winner.

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Ekaterina Khramova
, US
Jun 08, 2011 7:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want to be with you guys and help you out as well fios is a ### where do i start? and so is my comunity let me know

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shaistas
, US
Nov 25, 2010 2:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i am in too ... they are cheaters they attract customers with cheating

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enramirez
Ontario, US
Oct 08, 2010 2:49 pm EDT

I want to join. Seriously, let's do something about it. I'm ready to start lawyer shopping now.
Service is horrid- 2 hours on the phone every time I have to call. Missed appointments, and MAJOR billing issues.
I signed up the $99 bundle at same time as neighbor and in-laws. WE all got different prices. I called back and disputed it and said I wanted to cancel, so they gave me $15 off for 2 months to keep me. Then, they missed their installation appointment while I waited here all day. THe next installation appointment the technician showed up to set up my phone and itnernet, but no TV, it was not on his order. He tried calling to get approval to do the TV since he was already there and he was on the phone for 45 minutes getting passed around (funny).
I never received my 1st bill instead they took an automatic payment from my bank account. (I previously had this set up for internet only and they were supposed to stop this and send me a paper bill). $360 was taken from my bank account for my $99 bundle - what!?! 2 hours on the phone on a Friday afternoon of course got me no-where. The charges were taken on the 1st of the month even though the closing statement date wasn't even until the 18th of the month!
Finally got the bill straightened out - they were charging me for the wrong service, for month to month instead of contract pricing, and not giving me the bundle discount. My bill should've been $106 less. I had to speak to another dept. to get the charges reversed and they tried to tell me they would not reverse them because I owed that much - oh hell no. So spoke to someone else and all I could get was the promise of a refund check. I called back 4 days later to check on the refund check and was told that I had to wait at least 10 days before they even got notice to issue the refund check. Ugh! so here we are on another FRiday waiting for a call from a supervisor.
Verizon - I HATE you.

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C.Chan
Largo, US
Aug 11, 2010 4:01 pm EDT

I'm in... just cancelled my Verizon Account about 2Hrs ago after months and months of trying to fix the account.

After learning that I have 2 Accounts open (not sure why I have two accounts opened) and representatives telling me I don't have late fees and everything is fixed... I get a $474.77 bill... where did that come from? my other account? why is it my fault that they made two accounts? shouldn't the payment I made for one account just roll over? I've been paying for my bills not knowing I have two accounts. Even their representative agreed it was not my fault and that they actually owe me money because of over charge... HOW DID I END UP WITH A 474.77 BILL!?

I am sure they will return with something up their sleeves... I did Bankruptcy about 4 years ago and my credit is building up... I guess not for long once Verizon screws it up.

This is so frustrating...

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Michael Luo
Bethel, US
Aug 06, 2010 8:30 am EDT

I am in. I have 25/25 Fios internet bust the actual effect is almost the same as I had 15 with Comcast before. And they also secretly slowing down the connections of customers. My wife is watching TV programs online. It is very good at the banging each time but it is getting slow and slow and going to die after while. We can see the connection is getting problems.

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18005531555
Tampa, US
May 30, 2010 10:34 pm EDT

I work at FIOS in the technical support department, number one ALL customers know what they are getting into, so stuck it up. SECOND...Most of the customers refuse to troubleshoot to get the issue resolved, so of course the crap aint gonna work, AND finally THIRD...most customers only get FIOS to keep up with the "joneses" w/o "joneses" money so stop complaining about monthly charges if you can't afford the service then DON'T get the service, don't call us asking for "payment" arrangements PERIOD!

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Kverhaeghe
Richmond, US
Apr 20, 2010 1:26 pm EDT

I HATE VERIZON. I continually was billed incorrectlyand everytime I called and was transferred and hung up on. When someone finally could help me they would promise to fix it and then another messed up bill would come in the mail with 3 more charges on it for more crap I didnt order! I have spend a good part of my waking moments on the phone with Verizon screaming and complaining to fix the bill! I am so stressed out all the time because of Verizon. I had Fios and internet and cell phone service and cancelled them all early! Then I get told I have a 119.00 early termination fee! If I have to pay them 119.00 to cancel early then they need to give me all the hours back in my life that I have WASTED calling them on the phone! DOWN WITH VERIZON!

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3:13 pm EST

Verizon connection problems!

Slightly less than a year ago, we had Verizon FIOS Internet service installed. The installation went *relatively* smoothly. About 4 months ago, we noticed our connection didn't seem to be as fast as it was advertised to be, and we were also suffering a very high "failure to connect" that was both intermittent and not apparently dependent on any condition of the local computers. We had a mix of both wired and wireless connections, each computer had a different O/S, and we used different browsers, virus checkers, and firewalls (other than the one built into the router).

I estimate that over 50% of our attempts to connect via a web browser failed. It was not dependent on the browser, nor was it dependent on a time of day, or cables, or the various sites we were attempting to connect to. I could open a browser window and attempt to go to Google, get a DNS server does not exist message, then moments later easily connect to cnn.com. Spamming page reload sometimes overcame the problem.

I attempted to contact Verizon's "24/7" tech support for FIOS, to get some assistance diagnosing the problem. After several tries, I was able to connect to www.verizon.com. This is my first complaint: nearly all of their technical support starts with being able to connect to the Internet. What are those people supposed to do, who do not have a working connection?

Next, that main page was focused on selling me Verizon services. After poking around, I finally found the Support menu. Please login, it said. I did. It forwarded me right back to the page selling all the various Verizon services. Don't need sales, need support... try the Support menu. Ah, yes, all the help in the world if you need to reach a Sales Representative, or a Billing Agent, or to Pay Your Bill Online. What's that? Ah right, support...

Finally, I do find a Support link that actually takes me to, you know, a Support type page. For Verizon Wireless. Don't need Wireless, need FIOS. Search on FIOS... Click link that mentions FIOS support... whoops, back to a page wanting to sell me FIOS services. Back up, back up... Contact Us.

There's contact information for anyone who wants to buy services from Verizon, or anyone who's an investor. There is, in fact, all kinds of contact information for sending Verizon money of one kind or another, but what there isn't, is a FIOS tech support number.

I finally locate the Welcome to FIOS printed materials they delivered with the hardware, and there is a phone number, [protected]. I try calling it. I get the usual automated menus for selecting English or Spanish, then prior to presenting the "departments" menu, it says, "If at any time you wish to speak to an agent, simply say Agent." I say Agent. Nothing, the menu recitation continues. I say "Agent" probably 20 times, I shout it into the phone... nothing, the menu continues. Interestingly, there is no "Tech Support" option on the menu, only a myriad of ways to arrange to send Verizon your money.

Fine, back to the Internet. It's now been nearly 2 hours I've been trying to locate a contact email or phone number to obtain this vaunted "24/7" Tech Support. I try the website listed on the brochure, which is http://help.verizon.net. This doesn't lead anywhere. I go back to the phone number because now I'm out of options. (A Google search had not turned up any useful information for "Verizon FIOS Technical Support"). This time, I bellow AGENT into the phone and though nothing happens during the menu it's supposed to interrupt at any time, it finally comes to the end. I press 000, or perhaps it was ***... either way, somehow, miraculously, I get through to an actual human being!

It's only been nearly 3 hours I've been navigating about in their supposed website. Note that the telephone number supplied on the FIOS documentation for FIOS support doesn't actually lead directly to FIOS support, but to a general Verizon number for any subject relating to FIOS, starting with sales of new service, and not actually containing a link to Technical Support. Note that the website printed on the documentation doesn't actually work at all.

Finally I get to explain to a tech what's going wrong, and we spend a further 45 minutes proving to him that in fact, no, the problem cannot be associated with our software or our hardware or our power supply or our cables. He checks our connection speed (which involves connecting to their website, which fails repeatedly before actually working... when it works, it comes up exactly what it should be. I power cycle both computer and router repeatedly at his instructions, and finally! Finally! He accepts that I'm not doing anything wrong and my analysis of the problem is, in fact, correct. He accepts that I cannot generate an error condition on my end that will reliably repeat the error, since it's *intermittent* (note to Verizon, please please please teach your techs the meaning of the word "intermittent.")

After another half hour of power cycling, rechecking etc - we are now nearly at 5 hours trying to get help, he gets the idea to check the router's firmware and verify it's up to date.

You guessed it. The firmware is the original factory setting, many versions out of date. Why it worked fine for the first two months or so is beyond me, but obviously something on Verizon's end was updated and that was causing all the interruptions. The tech has me download and install the firmware update and all appears to be working much more reliably. I ask him to make a note of all the difficulties I had in just getting "how to contact Tech Support," and he advises me that the site "http://help.verizon.net" isn't the correct one. The correct one is "http://fioshelp.verizon.COM."

I surf over there quickly, while he's on the phone, and sure enough it looks like a support knowledge base site for their FIOS. Interestingly, the Live Chat icon is grayed out as unavailable. (I later determine it doesn't matter what time of day you go there, Live Chat is always grayed out. Why have the button? Beats me). I try searching on anything to do with intermittent service problems and there's no mention anywhere of router updates. In fact, there's no mention there at all about router updates, which clearly are necessary to make the service run correctly. The Send Us An Email option carries the caveat that it doesn't connect you to an agent, but rather is automated to send you links within the Knowledge Base which appear related to your question. Did I forget to mention there's NO mention anywhere of a telephone number to reach a real, breathing, (hopefully) thinking human being?

Ok so here are two new beefs. A) "24/7 Technical Support" promised is apparently only a searchable database that is located at a website different from the one in the printed documentation. B) If router updates are so important to maintaining a healthy connection, yet you cannot search the KB to determine whether any exist, why does not Verizon notify FIOS users of updates when they are implemented, with a link to the update installer?

Oh, and by the way. The problem of intermittent connections has happened again. Same symptoms. My husband and I agree that it looks more like a DNS problem, like for some reason the server is having problems decoding the website addresses sent to it by the browsers. The failure rate now is up around 75-90% of attempts. I went through the same runaround trying to locate tech support, and this time, when I first called [protected], I got a FAX machine prompt. 10 minutes later, using Redial, I got the same "interactive menu" that doesn't allow you to break into the menu and request an agent "at any time." I still cannot tell which combination of * and 0 at the end of the menu gets me to an agent, but I was disconnected or timed out four times. FiosHelp.verizon.com still only leads to the no-real-time assistance KB.

This time the tech support guy was able to see the intermittent fault in action from his end, when the router failed to return his ping. The firmware is up to date, so he's sending out a new router (since it's under warranty). We'll see if that fixes the problem, and for how long.

Four months into FIOS service, and I can honestly say, no high speed internet connection can possibly be worth all this stress involved in JUST trying to obtain real, human, qualified technical support.

Verizon is all about selling you services. Nothing more. I would recommend them to no one.

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Chris Cuaron
, US
Sep 19, 2015 12:01 am EDT

I got Verizon FIOS less than a year ago... I have called them out to my residence 3 times... they cannot seem to understand why it keeps cutting off then on then off.. etc... all day long... they clam it's because my router is in my attic... so as I stand underneath it it keeps cutting me off. Then I was told Internet travels upward... like into the sky... Are you F******** Serious... this BOZO told me this ridicluls lie. I have 50/50 and on a good day I get 19/22. I was told because when they say 50/50 you don't actually get that... this statement was from actual home service people who were Verizon Fios Techs. I have a combo of Wired in... for my Desktop and 2 Smart TV's and several wireless devices... even the Wired products keep disconnecting. As I am writing this it's disconnecting and reconnecting... Now I am told it's because I have an Alarm System... WT? What or Who Can I call and complain too. this is just plain stupid..

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Devi1353
South Richmond Hill, US
Oct 06, 2010 3:08 pm EDT

I have had Verizon for the past 2 months and i do have to call customer service every week. Its like jumping from the frying pan straight in the fire.Switching from Time warner cable to Verizon was a huge mistake. I've had problems with the high bill (373.00) to the slow internet...Lord I'm so stressed out with this company and no one ever told me you're in a one year contract. Only when i called to cancel again did i hear you'll have to pay if you cancel before the year. I can't wait for that year to be over. Please whoever is thinking of changing to Verizon, PLEASE DO NOT change or you'll regret..THEY REALLY SUCKS! Queens resident...

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rick w
Follansbee, US
Jul 01, 2010 12:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

verizon games wont work.9% keeps blinking.What to do?

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verizonsucks
, US
Jun 17, 2010 8:09 pm EDT

verizon sucks! they tell me to pay double for the first month and i would get credit for the next month, yep next month no credit. called them4 times not solved. fick verizon~!~! do not use them!

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MaBall
Belle Mead, US
Mar 22, 2010 3:27 pm EDT

@ Harsh Realities:

Don't be a smart aleck! This is late March 2010. I have the same problems with Verizon as the lady first reported. Of course, Verizon made a few changes. Like, activating the "online Chat". Sic! I'll tell you what it is: you type in a question and and it answers. The question has to be simple and contain some key word. Say, "VPN' or "phone". Then it presents it's canned answer. Brilliant Case Based Help, isn't it? Isn't this the 21st century? No one is saying Comcast is better. She reported her problems with Verizon. The Support regime at Verizon is exactly the same. Their philosophy seems to be to cut down all Tech Support to the barest minimum - the customers are not going go anywhere. Even if they do, the loss is not great. They make their numbers after 4-6 months of the customer paying the monthly charges of $100 plus. The cost of new customer acquisition is equal to the cost of customer retention. This happened over the last few years. If we consumers are the blame, it is our willingness to take this [censored] and not move frequently enough or give the carriers hell. Very few consumers complain or post things like the lady did here, fewer still go to the FCC's Common Carrier Bureau. When people do post their problems, we have idiots like "Harsh Realities" putting them down.

So, Harsh Realities: Why the bloody hell are you so protective about Verizon anyway? Have you been working there forever - since it's monopoly, "utility" days? No wonder, it hasn't changed. It's hard to change a mind-set like that. Why don't you answer why Verizon hasn't changed it's support policy or resources? Why hasn't it addressed the common problems that are being reported all over?

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hipler
Chillicothe, US
Mar 03, 2010 7:17 pm EST

as a tech support agent our job was made impossible. As frustrating as it was for you to work with the company to get your problems resolved it was just as frustrating for me to work for the company to resolve your problems for you. It was like they wanted me to tell you "Sorry sucks to be you!" and move on, even though they never actually said that.

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FC3
, US
Dec 22, 2009 11:01 pm EST

I am so furious with this lying Verizon company. Today they supposedly were going to "send a technician" by --get this 8am to 8pm---yeah, be ready when they are. AND they didn't show or phone. How many times are they going to "fix" this problem? Today, all I really wanted was to tell them to go to H*LL anyhow since I already switched. After ONE YEAR of them explaining, explaining (read all complaints others wrote above because they are just what I went through) this is the day they decide to piss me off just too far! I already talked to Optimum today and set up with them. I didn't even realize (new to area) how piss-poor the Verizon DSL is (IF you even get it)--what decade are they operating in? They can't even deliver, on a good day, 1 megabits? Pitiful and pathetic.
It is disgusting that I have been led to pay for service that I really was not getting but they kept making it seem as if it was the pc, the router, the phone line, the filters, blah, blah (lies). Every curse word= them. The last word, though, is mine: Good riddance!

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Michele-RM
Pasadena, US
Nov 21, 2009 10:51 am EST

I could not have said it better .. I switched back to Comcast .. I would never recommend Verizon FiOS!

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Annoyedbyautomatedsystems
Suitland, US
Nov 17, 2009 7:01 pm EST

I am experiencing intermittent dropped connections and it's becoming very ANNOYING! I'm trying to reach a live person now, but I've been put on hold. For the cost of services, Verizon FIOS should provide MUCH better customer service. Customer service is lousy!

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Dv82694
Elizabeth, US
Nov 15, 2009 2:55 pm EST

Wow, isn't it a surprise. Many people have the same problem as me too. When I got Verizon Fios it started off good, working internet, fast, and able to connect around the house wireless. Turns out in the next month or two it went from "GREAT" as advertised with one of the fastest speeds in the world to "wow, i wish i never got this garbage." Now i am a 15 year old living with Grandparents that do not understand how the Internet/technology works, so i have to do everything all myself with a little bit of help from an uncle. I don't know if it is my network that was given to me with the modem or Verizon Fios Wireless modems "suck" and it was a scam for people to buy them, because this is not right. I have no wireless connection around the house when there is a 24/7 fully non-working green wireless light on the modem that does not blink or change to a lighter green color or a red color. I don't know what to do, i really want to switch out of Verizon Fios. In my opinion, It is not recommended as a Internet provider. I am very frustrated about this, i can't take it anymore. I'm using a yellow Ethernet cable to get my connection for my laptop and Xbox 360 live. If i unplug it, i lose all connection. I am so tired of it, i want free connection around the house. I can't do anything about it because i'm only 15 years old and i don't control this stuff. My Grandparents don't understand when i say we need to switch. I can't help it and i sure know this is a waste of money a month to pay for something this bad. It's just like giving evil a gun to kill you. We are paying them for no good service for no good reason at all. Please tell me what i can do to help this.
P.S - It has nothing to do with moving the modem around or messing with the antenna trust me, i've tried that many times already.

ComplaintsBoard
J
11:00 am EST

Verizon verizon fios is the worst in customer service from 0 to 10, definitely, they have a zero!

Verizon FIOS is the worst in customer Service from 0 to 10, definitely, they have a ZERO. I have had it for almost a year and because of the ISP/Phone/TV it’s great, I keep it.

1- Every time I called, they had a hard time finding my account, they had assigned a number but when the looked at the number they had a different phone number in my account and the real number I have was under another person’s name.
2- I ordered a second line in my house to use it as a dedicated fax, I gave up on it, they could NEVER take me to the right person to get it installed.
3- I have a TV box that did not work properly and has not been used for the last 5 months (it has a MAC address that can prove it has not been used. They have issued several pick up orders, once they called from a nearby city saying they were too busy to come and pick it up. Other times they say they’re coming from 8am to 5pm (what a nice time window ha), they NEVER came to pick it up. I requested to be removed from my account and I am still paying for it. There have been times when they say they will send a UPS prepaid box for me to send it to them, that NEVER happened. I asked if I could drop it any store, they said that either they pick it up or the prepaid UPS like I said, I am still paying for it.
4- The router they provided has broken up 3 times in one year, it took a LONG time for me to talk to the right person and get it replaced. The worst of all, the first time they replaced I was billed like $ 175.00 for it; they credited it to my account later, after hours on the phone.
5- I could not pay for almost 5 months, I was sent to collection after 5 months, I did not receive a paper bill and could never get technical support to go online a modify my online account manager. At long last, they had to DELETE my online account manager to be able to solve the problem.
6- I regretted having FIOS and wanted to go back to DSL, guess what; my account CANNOT go back to DSL, once I became FIOS, NO WAY TO GO BACK, I call it MONOPOLY.
7- I have spent time, long hours on the phone trying to solve problems and it is not easy. I have planned to take action against them, I am working on it. Why Don’t I change? That’s not the point.

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Scott Johnson
,
Mar 04, 2008 7:05 pm EST

Dear Mister Soriano:

If you feel that you are not being treated fairly, how about contacting Verizon Corporate Office in New York? I believe it's listed in their website in the section "contact us". I wish you the best with resolving these issues.

Pablo

ComplaintsBoard
B
8:14 am EST

Verizon scam!

I recevied an automated telephone call on Sunday, March 2nd, thanking us for ordering FIOS internet service. Here is the problem no one in my home ordered the service. On Monday, March 3rd, upon returning home from work I see painted one-call markings on my yard. I called Verizon immediately and after going through the endless computer prostitute voice prompts i finally got a hold of a real person.

After telling him the situation he looked into the situation but could not answer who ordered this or when it was ordered. He transfered me to another division and after waiting again, that person could not answer any of the questions either. He could only tell me that the order was either placed over the internet or by a door to door salesperson. He assured me though that the order was canceled. Wow, now i am thinking of identity theft. Now is when this gets good.

The one-call dig marks were done on 3/3/08. However, the person from customer service said the scheduled installation was not until 4/12/08. Being in the industry, I know you only have 10 days from the utility mark outs to start the project.

Today, March 4, 2008, a utility company came and tried to mark out my property. After telling them my situation and that i canceled the "order" they informed me that Verizon has been doing this type of thing in our area for some time now. If you do not call and cancel the order, they go ahead and install the FIOS service.

This action is unacceptable!

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PMG, Cherry Hill, NJ
,
Jul 11, 2008 7:55 am EDT

THINK TWICE BEFORE YOU SIGN UP FOR VERIZON FiOS.

A door to door salesperson convinced us to move FiOS with the promise of the $200 AMEX Gift Card promotion. We called after the installation as instructed about when the card would arrive. In the first call, the Verizon representation said she would take care of it and that we should call back if we didn't receive it in 2 weeks. Two weeks later, we called again because the card did not arrive. This time we were told we didn't qualify for the promotion because it ended May 1st. But I pointed out that we placed the order on April 26th. They came back and said we didn't qualify because our internet speed had to be 20/20. When I objected that it was the not what the salesperson had told us, a manager came on and told us we didn't qualify because it was for new FiOS customers only. We had Verizon phone service - although it was not FiOS.

I am dumbfounded that Verizon would use deceptive marketing to sign up customers but that is exactly what they are doing. Verizon hired only one company to send out door to door salespeople to sell FiOS. If salespeople are screwing up, that's a problem for Verison to handle. The bottom lime is that Verizon is repsonsible as if these employees were their own.

I am now seeking Verizon to refund the activiation fee for their Internet service and pay the activiation fee for our moving back to Comcast. I am moving all of my services from Verizon, including our cell phones.

By the way, Verizon FiOS has very limited HD as compared to Comcast. I'm sure they'll catch up - but at the moment moving to FiOS TV was a step backward, although the picture is a little better.

ComplaintsBoard
B
7:09 am EST

Verizon scam billing!

I took fios internet and fios telephone service from verizon with two year agreement. I encountered problem one after the another. first one: there are offers going on online orders. I stay in john f kennedy blvd. if I use my address to search and order, my residence will not be listed in verizon site. I came to know that we have to use "jf kennedy blvd" and for jersey city I have to use "j cy".

Because of all this confusion with their system, I asked the customer service for details. the person at service desk also accepted the problem and offered to help me out. but I checked with him, and he confirms that I am eligible for all online offers even if I order thru phone. billing cycle for me is 16th of every month. I took connection on dec 22, 2007.

First month bill came: included all hidden charges. later I called customer service for about 4 times and 20 minutes each time to reverse the charges. this bill included all the charges till feb 16, 2008. I overpaid.

I moved to new location in the same street on jan 28, 2008. they confirmed that there won’t be any moving related charges. I received second bill till mar 16, 2008. summary of the bill is 8 page. erratic billing. I know that reaching verizon customer service is taboo, so I took off for office as I cannot speak for hours in office. billing department and customer service will be available only during weekdays and from morning 8 to 5pm.

For one month charge of $64.99 + taxes, I got bill for $144. later I came to know from customer representative that these are due to charges that I already paid. they charged from the date I moved to new location without considering that I already paid till end of next month.

I waited for 1 hour and 30 minutes to reverse the charges and then I decided to disconnect the service. I cannot spend every month hours to rectify the bill charges. when I connected to customer service, I directly asked for disconnection department. the account manager accepted the charges and reversed the amount totally.

This didn’t ended here, after reversing the charges, they put a note for disconnection to my internet on friday evening. I couldn’t connect to internet at 6:00pm, then when I inquired at customer service, to my surprise, my account is flagged for disconnection...

Later for the whole weekend, I left in house with our internet connection and as usual I called customer service on monday morning as usual, I was there in call for almost an hour in morning and get that resolved after creating new order.

I am very confident about verizon billing system that this is going to continue for coming months.

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Gerald Vadas
,
Aug 02, 2008 8:27 pm EDT

Experian refuses to investigate my inacccurate information to the highest standard. They have no signature on file, nor no proof of document on file. I am very distress since the have this item on my credit report. I am planning a class act action law suit. They ignore my complaint everytime I file a complaint.

ComplaintsBoard
J
5:47 pm EST

Verizon terrible everything!

I have been dealing with customer service for months now, they never call you back when they promise to, you talk to several different people and they just keep passing you around cause none of them can help you! they were suppose to give me a refund cause they charged my card like Tripple the monthly amount and they never returned it, they gave every excuse to not to and put you off another day and they were told they were not authorized to use my credit card on file and to delete it and they did not, so if you tell them to do something make sure and get it all in Writing because they SUCK and I am so glad I am not with them any longer, not only that my internet service kept cutting out and I was having to call them and they were charging me to re connect, so watch your bill... speaking to Supervisors does not help either... they don't get anything accomplished, I would suggest calling their Corporate Offices in NY... If you have another Option to use besides Verizon... THEN BY ALL MEANS... USE THEM... cause Verizon SUCKS... all around..

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A
12:54 pm EST

Verizon poor customer service and tech support!

This is a copy of a letter I sent...

I ordered a bundle service package from verizon on 12/27/07. directtv came out immediately and set up my cable service. as of today, march 3, 2008 I still do not have internet service and phone service. I have called numerous times and have been put on hold for up to 32 minutes without one person picking up to ask me to hold. I have requested tech support and service calls which none have been useful. the techs say that the phone is fine but I see the phone line hanging off the outside wall and it shows that it is cut. I requested for a technician to come out and the tech called and told me he would be out on a saturday. now 3 saturdays in a row he has not shown, and when I call he says that he is sorry, that he forgot.

I do not see it fit to be billed for services that as of today still do not work. I will be more than happy to pay the bill for my cable and keep that service going. as for the verizon internet and verizon phone service I am requesting immediate cancellation of service. I cannot continue to be treated so poorly and put off so many times. I have never experienced such poor service in my life. this has been a very disappointing experience with your company.

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sharon
,
Apr 08, 2008 4:05 pm EDT

I agree. My Verizon phone and internet has been out for 5 days. I was told someone would be here no later than today at 7:00 pm. It is now 7:02 pm and I now have serious doubts that they will keep their word. I have made numerous calls to repair to try to speed things up. No luck. I did find out that they do not have enough technicians to handle the fious and their regular customer repair looad. Do they want to make a name for themselves that Comcast has made with their extremely poor customer service and support? Seems to me like both companies don't mind spending loads of money on their advertising that says that they work hard for their great customer service that they provide. There should be a law for companies this big lying to the public about falsly representing themselves as dependable and offering great customer care when in fact they don't.

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D
2:08 pm EST

Verizon terrible customer service!

I switched to FIOS a few months ago. Verizon has the WORST customer service of any company I've ever dealt with. I signed up for the Triple Freedom package (phone, TV, and Internet). They set up my account with these as separate products instead of the discounted bundle. Our first bill showed 2 months at over $450, when it should have been $220. I called them, and was disconnected after being on hold for 15 minutes. I then spoke with a rep over online chat who helped me out, however, they would not fax an updated bill, even though were soon leaving for vacation. A few weeks later, we never got an adjusted bill with the credit, but did get a Final Notice that our phone would be disconnected if the $450 wasn't paid. My wife called back, and the rep retrieved the record of the chat and once again said a new bill would be sent. We immediately paid the balance online, for fear that their incompetence would cause our phone to be shut off. Two weeks go by, and we get a voicemail now reminding us that if our bill wasn't paid by the next day, it would be shut off. My wife had to waste more time calling them, and spoke with a supervisor, who admitted she deals with these same issues DAY AFTER DAY, ALL DAY LONG. She said we never should have received those disconnection notices, and that these issues usually clear up after three months (as if that makes it alright).

I also had problems early on, because I wasn't getting the fast connection that I should on my Internet. I would be on hold for 20 minutes at a time, disconnected several times, and get this: Once when I was being transferred to a cust. service rep, I was connected with ANOTHER VERIZON CUSTOMER who was also on hold, and another time I was connected, only to hear another customer's conversation with a rep - and heard all of their personal account details.

Beyond horrible experiences and it amazes me that the FTC doesn't have them correct their unprofessional, borderline fraudulent, practices immediately.

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Heather
,
May 14, 2008 7:00 am EDT

I have been pleased with Verizon Fios service for a year now, but now I can not say the same. I made the big mistake of getting rid of my phone service because we never use it and keeping my cable and internet service. I was told by the customer service rep that I needed to set my account up with an automatic draft from a credit card because I no longer had telephone service. I should have never agreed to this, but was desperate to keep my internet service because I need it for school and work. I asked the customer service rep how I will know when I will be billed for my charges and she told me that I would recieve an email before I would be billed. This is where my nightmare begins...

So it is less than a month later and I was checking my bank account and see a charge from Verizon pending. I get very upset to see this because I never recieved an email from them. I call customer service and give them my account number and guess what they cannot find any of my information. I had never had problems before when I had a verizon telephone number; I believe it is a scam that you have to have their telephone service to look up your information. I am transferred several times and have to tell them the same situation several times that I do not have a verizon telephone number anymore. Finally, I get to a customer service rep who is able to look the information up by my name. She informs me that they "send the paper bills out" on the 4th and 7 days later your bank account is charged. I ask her why I never recieved a paper bill and she tells me because I no longer have telephone service they just assume you know what amount you are paying. I then tell her that I was told that I was going to get an email and she tells me that is not what they do and that "I am pretty much screwed" and the charge goes through my account. I demanded that my credit card be removed from the file and send me a paper bill and she tells me that they CAN do this because I still have cable with the internet. She tells me that if you only have internet you have to set it up through a credit card. I am very upset to hear this because I was lied to earlier about having to set it up with a credit car. I also learn and this is really great that because I no longer have telephone service I will be charged $5 a month fee for this.
So after countless phone calls and 300 minutes wasted on my cell phone bill and an overdraft fee because I was falsely informed of when my payment will be taken out I am still stuck with Verizon because I live in the country and they are the only provider out here.
I would strongley recommend to anyone that you stay far away from VERIZON or if you do have to get them sign up for everything because without a verizon phone # it will be a nightmare to find your information in the system.

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Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

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Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

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Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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