USAA

Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently experiencing. The agent called a month after we sent all of the loan paperwork to "get more information" (by the way she requested the same information submitted earlier). We were told Oct 5th we were good to close on the original date of Oct 15th. On the 14th she sent an email again asking for a statement from my boss that was, once again, previously submitted. She assured us that we would still close the following day. Not only did we not close the USAA agent didn't even bother to call us. She ignored 5 calls and 2 emails and finally talked to my husband THREE hours after we should have closed. She assured us that the underwriters would complete their work on Saturday and we could close Monday. I tried to call every manager and supervisor in Monday and I only received voicemail. I left a message on each one and I still haven't received a returned call from them. It is Tuesday now. We finally signed the paperwork but we cannot receive the keys until USAA sends the money to the attorneys. I received a call from my realtor at 5pm today saying USAA sent the money but was 3, 000 dollars short! Every piece if paper we signed to close today (drafted by USAA) had the correct amount; how of all people did THEY get the price wrong? I have wasted days away from work and I had to change our delivery date for our household goods three times now. I will never make this mistake again. Oh on top of everything while signing the closing papers we found out that their were 6 packages that missed their closing date THIS WEEKEND in NC only because of USAA. I cannot image how many world wide are waiting like we are. This is very disappointing.

I have just been notified that USAA is cancelling my house insurance. I have looked around for several years and settled on USAA for both my home insurance and my car insurance. This was the first claim that I put it. (flooded bathroom, front room and basement) Heck, I doubt if I will have another claim for 20 or so years. I do not understand the way that I am being treated ?

I am finding ths out the hard way

I'm a 26 year USAA member now looking for another insurer. My recent claims experience has been horrible. A 60 ft tall tree fell on my house causing $37k in damage. USAA has used every trick in the book; claim delay, low balling, recoverable depreciation schemes, bad customer service, etc. It has been a nightmare and I've lost a lot of money and time. USAA drapes themselves in the American flag and the military service of their customers but USAA has devolved in to a bunch of shysters. They should be ashamed.

Your posting has motivated me to share my similar experience with USAA. I also do NOT recommend using USAA for VA loans at this time. I will also post a complainted about "missed close dates."

My husband and I are now going through USAA mortgage hell -- will never do more business with them and will pull all my other business asap!

Usaa used to be a good bank (back in the late nineties and early 2000), but now their service sucks. They keep charging my account unnecessary overdraft fees. I ordered stop payment on a check and they still posted it to my account as an electronic payment. They didn't even notify me to tell me that they were going to change my payment to an electronic payment. That's crazy! Then they charged my savings account a few fees and they claimed because I was transferring money over to another one of my accounts too frequently they changed that saving account into a checking account. How are you going to charge me for switching money from one account to another when both accounts are my own? I am so pissed and fed up with USAA. In a few months once everything gets back in order, I'm going to cancel my service with them. They have changed so much (for the worse) in the last few years.

usaa is a disgrace to the military and military dependents. I opened a checking account only back in October of 09 and now they have disclosed to me that they are shutting down my checking acct and want no further business from me due to me depositing my government school refund check into my fiancee's usaa acct. WTF? I was told this was fraudulent, even though I am on his account, and because, as we all know USAA has ZERO walk in centers for depost, my account was frozen and then ultimately told that they want no buisness to do with me, . THis is an outrage and Im disgusted by the way they conduct their banking. Its a disgrace and I'm ashamed to have ever been affiliated with this low life bank.

I was refused for a loan without taking the good part of my credit history into account, only the negative. My local bank OKd me for a loan afterward. For USAA to be pro military is a joke. There advertisment is just a scam.

Same happened to me now. The person insured by them backed into my car. First they tried to deny their responsibility. Then they didn't want to send appraiser because they want to save cost. Three week passed by. I am still trying to get hold of appraiser. I am very disappointed at their service

USAA did the same thing to me. I also carried everything with them for 25 years. They have gotten really sleazy and are now PREDATORY lenders. They also decreased our home value on equity loans and our credit union appraisal came back significantly higher. They have turned pure evil. I heard they no longer are run by military people...is this the reason they are pure evil? LIARS and no LOYALTY to customers. Oh, they screwed me on some insurance claims also but that is a different issue. Someone totalled my car and they paid me signficantly less than any book value out there. They used the WHOLESALE AUCTION PRICE for payment when I pressed them as to where they got the low comps. They tried to slip it by me. Nice, huh?

D.O.I. insuance complaint department. You make a complaint to them and USAA will be VERY helpful.

I'm completely ticked off at USAA. One of their clients is the at-fault driver in a collision in Texas. USAA is trying to force me to accept inferior junk parts (reconditioned) to repair my car. Does anyone know WHERE can I find information about my RIGHTS as a Texas auto insurance claimant?

DO NOT GO WITH BANK OF AMERICA! Google BANK OF AMERICA complaints and your computer will burn up. Go with Security Service Federal credit Union in San Antonio and don't give up on USAA. Have your main checking with SSFCU and have money sent each month from SSFCU to USAA to pay for your insurance. They give you a 10% discount for have automatic withdrawal. All the insurance companies are bad look at ALL STATE being sued by attorney generals in many states. Bank of America is HORRIBLE HORRIBLE HORRIBLE. I had them for 3 pay periods (3 active duty checks) and they bounced over $$2500 worth of checks because my money was NEVER EVER deposited on the day the military paid me. BOA would wait at least 2 but sometime up to 4 days to deposit my money all the while telling me they would "honor" any checks they came through. This was in 2000. My USAA auto and property insurance came out on payday and my mutual funds a few days later by AUTOMATIC withdrawal not by check. ALL BOUNCED! It was the single most frustrating horrible experience of my life. I had a $2000 overdraft signature loan with BOA (like I did SSFCU which I never closed thank God) and BOA made sure they RACKED UP EVERY CENT of it in bounced check fees $39 each. I thought I was done paying the BX and Wal-mart etc. and then stormed into BOA to close my account and found out they ran the same check for $6.00 for lunch I cashed at the BX 3 or 4 times just to rack up that signature loan which I had to pay off before I could close the account. I kept all my BOA statements PROVING they never deposieted my military checks for DAYS after payday but was exhausted working on my masters degree and working and raising a child. I was screwed and worse my airmen all said "I TOLD YOU SO" because they had already been through the experience. When I had my military pay going back to SSFCU, SUDDENLY NO MORE BOUNCED CHECKS! TO ALL FIRST SERGEANTS OUT THERE: BEFORE YOU THROW OUT ANY AIRMAN SOLDIER OR MARINE OR SAILOR out of the military, HAVE THEM DUMP BOA FOR SSFCU and their checks will not bounce.

Been on phone over two hours trying to close credit card! Passed to 5th person then says hour wait! Getting the run around and will file complaint with MD Attorney Generals office.

I work in a secure area and cannot have cell phone. So sitting at my desk I CANNOT get customer service to help me. They say they HAVE to verify me thru text.

i am writing because i been a member for 24 years and because of individual mix up ,i had to renew my membership and charged additional fees.

This is the third time. Why..

usaa is holding my social security payment from me, due to possible fraud against me. i showed them what is going on and now they are holding my funds for 60 days, I am disabled and need my meds but have no money to pay anything

I have NOT been able to log in. My account was locked. Have tried to phone, every time I try the lines are busy.

I'm a bit discussed. When will I get to check my account?

I would like to check my account.

Jean Jacob

[protected]

USAA are not paying claims for Members to our hospital. When we call we get the run around. We get hung up on. USAA owes $360,000 on one member. I have called twice a month for several months. I have 7 times. We have sent medical records 4 times.

This claim Must Move Forward. I am Tired of sending pictures to Tiffany in Tampa. How many more pictures does she need? Is there a company standard? What is it, 73, 22, 51, "more"? Get this claim moving, or reassign this claim from Tiffany in Tampa. Now, please.

Edward BOHANNON

The adjuster has not contacted me regarding the claim for over a week and has delayed the repair to my vehicle to the point that my rental car coverage will expire prior to my repairs being completed.

why does usaa kep off the internet site to pay my bill every month,instead I have pay my with a check. I change my phone because i change phone number,now what my new phone is [protected], David Blackwell any help would be pleasing for me,my new mailing address is 1500sandyspring road unit 70 Houston Texas 77042

I have had USAA auto insurance for over 60 years. Payment is automatic each time. I just need proof payment to show DMV.

CS person mailed check to dealership instead of me. Now the dealership does not have to forful my request of what I wanted done to my vehicle. Now I have a car not complete . Damn damn damn! And I like USAA, but never thought they would do me, ex military person like this.

Stuart blain parker CEO Lives at 16 De Zavala PL Shavana Tx A S SFace

I am asking you to take a look at your involvment with the NFL.
I don't think it's good that a company that is based on our military should do business with the NFL as long as players disrespect our flag.

Do the right think, you need to put your clients first.
Until the apologize & Protestant a different time you should pull your ads.

usaa is the worst company I have ever dealt with and only the ingorant / people whom have never had to make a claim would make a comment such as "usaamember" did. shop around and guarenteed you will find ie: state farm homeowners $500 less per year then usaa and auto ins. for two vehicles for a year is $400 less. WOW! The only thing you get with usaa is them saying it's special insurance catered to military and miltary family members...THAT IS IT! WOOPEE! THEY SUCK! I am in the process of taking them to court. My lawyer has taken the case with no money up front and says that they are negligent and that we have a solid case against them. That is all I'm able to say at this time but trust me USAA in my opinion is very CROOK-ED! Do your homework with the rates...you'll see. Check out all the complaints to. There are thousands of them. Legitimate ones! This company should be ashamed of themselves! So should the THREE people that defend them.

I followed this link out of curiosity because I've never heard a complaint about USAA. I've been a USAA member for 32 years (that means I'm insured with USAA).

The previous posters have pointed out the obvious. You're trying to harm the reputation of this company because they didn't pay you $150, when it was YOUR responsibility to collect the information from the party at fault. As has already been pointed out, the USAA driver was not at fault, and USAA should not pay.

This is a classic case of transference. You're transferring your anger at yourself for not getting the driver information from the party at fault to the innocent USAA drver.

As another poster suggested, call your insurance and ask if they'd pay in the same scenario.

You're the one who is responsible for your inability to collect from the party responsible. Sometimes the truth sucks.

You are being ridiculous. It was your responsibility to get the at fault party's information. USAA did exactly what any other prudent company would do. The policy contract says liability it used to pay bodily injury and property damage if you are negligent and af fault for the accident. The person behind you is your equal in the senario.

If the situation was reversed , then would you expect your insurance company to pay for the other person's damages, regardless of cost? Why did you not stop the person from leaving? It is not fair that the woman who was pushed into you should pay for your damages. Contact your insurance company and ask if they would have paid. I've worked for several different insurance companies and not a one would pay if their insured was not at fault.

As a Highway Patrolman I understand, but I side with USAA. That accident is what we call a domino accident. The first domino fell so the rest collapse. Well the first domino is at fault and information should have collected from the first vehicle that rear ended the second vehicle.