US Airways / poor customer service
I was flying Philadelphia to SFO and the flight attendant kindly offered a drink and I kindly accepted a bloody mary. I soon realized I made a mistake because I am trying to decrease my alcohol drinking. I gave my drink to my friend that was flying coach because I didn't want the drink to go to waste. The attendant went from super nice to super mean in a heart beat. She earlier asked to take my coat to be hung. When she asked if I gave my drink away, I said yes and told her politely that I didn't know I couldn't give my drink away and I had never heard or read this rule. She replied, "Why don't you use your common sense?" And She said this in front of a full cabin so everyone in the 1st class heard this because there is only 4 rows. I felt embarrassed that she would say this basically accusing me of stealing a $5 drink.
I replied to her, "Why don't you be more polite?"
I was so mad that I when back to the back of the plane in a lot of traffic, asked my friend to give me back the drink and I slammed the drink on the galley table. "here's your damm drink back!" She reported me to Captain Leo and I told my side of the story to him and he told me that there are in fact rules (not that obvious) about giving away drinks. I apologized to him and told him that I didn't know about these rules. He complimented my cloths and said that it was only a 3 and 1/2 hr flight and basically just get along for a relatively short flight. This calmed me down and on my way back to my seat I went to the galley and said sorry to "Nurse Crotchety." (One flew over the Cuckoo's nest.) She did not acknowledge me and just looked away. I did not order anymore drinks or food. I lost trust in U.S.Airway's representative for common decency and common courtesy. I wouldn't put it past her to put a bugger in my meal. Why does this ice water taste so funny? Because she yelled at me in front of a full cabin and made me go get my drink (in a lot of traffic), she made me feel like a child. More over, she made me feel like a thief. She made no attempt to explain the rules and the logic behind them. Even now, I still don't understand how a $5 drink could cause so much fuss. I would have paid for the fricken drink. No passengers should be made to feel like a thief.
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