Urban Outfittersmy order was "lost in delivery" and no one will send me a new one

I ordered a product from Urban outfitters online and it was "lost in shipping." I tried emailing them but was told they couldn't find my order. I called and was told they were sorry and they would expedite the shipping. I called back a few days later and no one knew about that. I called several days later and got the same response. I still haven't gotten the item i ordered from them and no one will promise to ship it! They took my money, so this really borderlines on fraud. I will obviously never buy anything from them again.

Feb 02, 2017

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