United Parcel Service [UPS] / adjustment charges for shipments made to correct address

on 10/19/16 we shipped NDA to our customer in Carnegie PA. We have been shipping to said customer since 1965. The UPS invoice arrived with an adjustment charge stating that the carton was re-directed to their main offices and not delivered to their warehouse. i called and found out that the carton had been delivered to the address we requested (the warehouse). yet UPS has requested that we pay $13 for an address correction. It took two phone calls and 30 minutes to obtain a credit which hopefully will arrive on the next invoice. UPS frequently makes adjustments to our invoices stating the address is incorrect. Everyone needs to be diligent and read their invoices because UPS is padding their income, off our neglect.

Nov 14, 2016

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