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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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S
11:10 am EDT

UPS delivery

More than once I have received packages that I have ordered thrown at the
curb on a very busy road. For years my former driver always put them on
our porch. I have repeatedly called and been told that someone would call me from
our local delivery sight but that has NEVER happened. I am not sure it would even
do any good. I have seen where the same driver is also leaving packages at the
curb at other nearby residents in my area.

What can I do to get better service? I have even gone to the distribution site to talk
to them and still the deliver person does not seem to care about doing his job.

CAN YOU HELP ?

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G
6:46 pm EDT

UPS failed delivery of promised merchandise

I sent a package via UPS from Pittsburgh, PA to NE Atlanta on Friday, May 25, 2018 with the hopes that it will arrive at the designated point on Saturday, May 26, 2018. I was told of the additional cost and gladly paid for it. I was also informed that the package would be there by noon, but no later than 3:00 p.m.

I even called the recipient of the package to make sure that there would be someone to receive the package and was assured that the apartment complex had well over 75 apartments and that there would be someone there to accept the package.

I tracked the package on Saturday, May 26, 2018 and saw that it was "attempted to be delivered" at 10:44 a.m. and no one was there to accept it. I immediately called the recipient to see what the mistake was and was told that UPS never made an attempt to deliver the package and that they would do it on their next business day which would be Tuesday May 29, 2018 or the recipient could go to the nearest location and retrieve it.

I am angry, because I paid the additional cost, I expected ups to uphold their part and mostly I labled the box with prescriptions as the recipient needed them. No I am told that there is no recourse, I paid the additional fee for nothing and ups basically lied to me with an "non-committal" promise of next day delivery.

I will never use ups again. I will suggest to friends, colleagues and anyone who will listen to not use ups as they do not keep their promise.

UPS Center 07/32 15223
1821 Beaver Avenue
Pittsburgh, PA 15233

Reg 5-25-2018 18:37
Paul

1 next Day Air $104.16
total $104.16
Charge $104.16

Package was shipped from

Geraldine Platt
1239 Dickson Street
Pittsburgh, PA [protected]
[protected]

Package was shipped to
Stephen H. Platt, Sr.
144 Ponce Deleon Ave NE
Apt. 1126
Atlanta, Georgia 30308-4123Paul
[protected]

Shipping information
UPS Next Day Air res
3.1 lbs actual weight
4.00 lbs billable weight

Email notification: Ship
Saturday delivery

Description of good: Prescriptions

Next day air res $80.22
Service Options $16.00
Fuel Surcharge $ 7.94

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N
11:32 am EDT

UPS delivery driver stalking

Driver had truck blocking road. When he got honked at, he assumed it was me then stalked me to my drive way, and just sat there staring at me. Blocking the road again I may as well add. This is intimidation of an old lady. If I see him again I will call the police. This all occurred about 12 pm on Dallas Hollow Rd., Soddy Daisy, Tn.
If he's this bold now, I would say this is a habit that needs to be stopped.

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M
7:36 am EDT

UPS no delivery to your doorstep!!!

Do not use ups for anything! Ever!

For some reason, within the past 24 months, ups so-called "delivery drivers" refuse to deliver packages to the addresses on the packages! I live in an area where there are a lot of elderly people who order medical supplies and drugs to be shipped to their doorstep, and they are not! Even I have packages that have been shipped via ups dumped on somebody elses doorstep!

The addresses are clearly marked and labeled on the package, yet these lazy, brain dead, worthless fuktards can't even get a package to the front door of the address where it's supposed to go!

Packages for this area have been found dumped behind bushes, dumped on the doorstep of vacant residences, dumped on the sidewalk, and there have been several people claim to have witnessed ups "delivery drivers" dumping packages in nearby garbage cans and dumpsters!

I, myself, have seen a ups driver pull up to an outside garbage can and dump a load of small packages in it!

This is a vile, corrupt, and diseased company! Don't do business with them!

They cost the consumer industry billions of dollars a year in "lost" packages, merchants having to dish out billions a year in refunds because customers didn't get what they ordered, and billions of dollars a year in wasted resources, wasted products, wasted fuel, and wasted consumer time and effort in buying online!

Not to mention the billions of dollars a year, wasted on paying these pieces of human garbage to deliver your package that never gets to its destination!

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Z
4:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS improper service, accusatory attitude, "customer is always wrong and at fault"

Work in the yard all day but get a notice stating I was not home for delivery attempt on Thursday 5/24. Tracking information says it will be delivered to an "Access Point" which is a wretched, foul, half empty grocery store with no working coolers, that smells of rotten seafood.
Several calls and many hours later I am assured, personally, by staff at a local UPS facility, that it will be rerouted back to my address and delivered the next day.
Two more days have passed and it is now 2:45 AM 5/27, and the package has still not been delivered.
I have been accused of not being home on 5/24 on nearly every call to customer service because the tracking information still states I was not home, despite my offering to provide GPS and IP data to the contrary, and yet it seems to be known internally to UPS that the driver's DIAD reports that the driver was in error and attempted delivery to the wrong residence.
I find this entire matter reprehensible, to say the least. And I could go into many more details about the entire set of issues, but I think this is fair as a 'tip of the iceberg' overview.

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M
7:35 am EDT

UPS customs clearance

In mid march, I ordered 2 golf clubs from 2 different vendors, both of similar value. One arrived in an efficient and timely manner. The other was managed by lillian chen and she has mishandled the delivery, failing to use the vendors' documentation and misleading customs and demanding information supplied by vendor to be translated by me into chinese. The comms have been exchanged for nearly 2 months now and it appears that ups decided (of its own accord) to abandon the product. This has cost me over $100 on the goods and the transport and was directly caused by the poor performance of lillian chen.
I want someone else to take over, clear my goods through customs and deliver it to me, after all, I have been waiting about 8 weeks now. Lillian has been rude, arrogant, uncooperative, misleading, ill informed, inefficient and very dismissive. Probably the worst business person I have met in my 45 year working career. Ups is severely compromised by employing this person and I highly recommend that you replace her with someone more highly skilled.

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D
12:37 am EDT
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UPS delivery of my package(s)

I have a covered front porch but instead of the ups driver walking my package to the front door, they leave it sitting in the rain outside my garage door in plain view for anyone driving by. I am requesting that all future packages be left out of view on my covered front porch. This is a common occurrence and I am ordering more online. I will start requesting that my packages not be shipped ups if this happens again.

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S
12:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS commercial driver dropping off packages when business is closed

Tuesday 5/22/18 Driver dropped off package with tracking #1z79255w0329453445 at 930 pm. Our business Restaurant Deport 1431 west 20th street in houston texas 77008 closes at 6pm! No one was here. Driver left this expensive small package out back of the loading dock area near the trash and used my name in his/her telxon although I was not at work or aware this had been delivered which looks like fraud on my part to my company. I do not want to be in jeopardy of losing my job because UPS is not having someone sign for things. This is the 2nd incident of this and I have gotten no help from UPS or response as I have sent numerous emails and called the 1-800 number to file a complaint. Local distribution warehouse supervisor is supposed to be getting in touch with me to see how we can get this issue under control and I am still waiting days later for someone to call or me with a solution.

Antonia Brown - Shipping & Receiving clerk
[protected] ext. 20
receive.[protected]@jetrord.com

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Resolved

Distribution warehouse supervisor called and drivers have been instructed that we are sign for only location during business hours.

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L
9:16 pm EDT

UPS pick up not made going on 6 days

I had requested a return to sender on 05/19/2018 11am. Tracking numbers
1ZX45A330391227938
1Zx45A330394007929
I have called multiple times regarding the driver coming to pick up the items that were left in my apartment building in the hallway on 05/18/2018 11:44 am which were worth over a total of 350$. I've gotten a call back from a woman by the name of Rose from a UPS facility this morning aound 7 am assuring me that the driver would come to pick up the package today by 8pm. I called again at 9:30 pm today 05/224/18 just make another complaint and was then directed back to square one with the reply of the driver will pick it up tomorrow and you'll receive a call back from the local facility. Which was already done. The problem is the amount I paid for the items cannot be refunded to me unless the shipper receives their merchandise back. So I've missed 2 days of work to assure that this would be returned without success. It's been a total of 6 days of waiting to have these two packages returned. This is unacceptable. I've lost pay, and money originally paid to shipper. Only to still will have extra waiting time and days to have the items reach the shipper and process my return refund. If anyone can assist me it would be greatly appreciated.

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Z
Z
zer0
, US
May 28, 2018 10:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I highly recommend a formal complaint via the Better Business Bureau. I have had issues with UPS enough over the years that I avoid using them as much as humanly possible. The BBB can, and will, help to resolve your issue.

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E
7:42 pm EDT

UPS a item I purchase on line

My tracking number is [protected] I received a sorry I missed on 5/21/2018 sticker stating my package will be delivered to my greenwood ups locker I check on the 5/22 & 5/23 stating it was in transit to the ups locker. Today on 5/24 it stating it is being returned to sender . why ? The package was never deliver to the ups locker. Now you claim you are sending it back to sender. I know one of your employee stole my package. I am reporting this the the News and the attorney general. Ups lied and now they are trying to cover it up. There is no way for me to contract the sender. I want to be refunded by UPS.

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A
12:10 pm EDT

UPS delivery

Tracking number 1zv010310334979673 was not delivered. I contacted eli at store #5640 on 5/14/18 about the package not being received on 5/10/18 as guaranteed. He said he would look into it but no communications whatsoever. I had to call your customer service number to find out that eli never filed a lost package claim and so they did on 5/18/18 and conveniently changed the last location of the package from salt lake city, utah to fife, washington. I did not received any alert about the delivery issues. Help me get my package back! This people never contact the destination person. I will never use anyone of your stores again!

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10:48 am EDT
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UPS i'd like to complain about a ups driver

At 9:55 a.m., today (05-24-18), I was riding my bicycle going north on Rte 19 in Hamlin, New York. There is no shoulder or bicycle lane. Your UPS driver came behind me and passed me on the left. His right mirror just missed my head. He was going 30+mph. He turned into the Top's Food Market just ahead on the right and stopped his truck to make a delivery. I rode up to him and asked why he did not slow down, wait until oncoming traffic was done and move to the left ( instead of squeezing through between me and the oncoming traffic). I was forced off the road and almost into the ditch on the right side of the road. He kept interrupting me stating "you can't do anything - I got 32 years in - you're wasting your time." While he was delivering, I called 911 and explained to them and gave the license number to the emergency operator. While I was calling, a gentleman entering the Tops stopped and told me the license number just in case I did not have it and said that "this guy has been an ongoing problem in Hamlin". I do not have the number to give you. I am told the driver delivers routinely in Hamlin. He looked in his 40's (yet has "32 years in?), white, short, brown hair, rather overweight.
I am expecting an explanation why this driver was not immediately responsive and courteous to me. I do not find that typical of UPS drivers. I am expecting an apology and an assurance that this will not happen again. If indeed he have "32 years in", maybe he should retire or at least refresh his driver education before returning to working for UPS.

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N
8:44 am EDT

UPS rude driver and packages damaged or open

Our delivery guy has been extremely rude and has been getting worse of the the past few weeks. Each week the condition of our packages get worse and worse. Today two very expensive devices were opened and one of them was pulled out of the box with the security seal tampered with. We have other drivers that come by and they are wonderful but this gentleman has been nothing but rude since we moved into our building

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J
11:31 pm EDT

UPS delivered to the wrong address

There were 2 orders from 2 separate cheesecake companies . (A total of 4 boxes, 2 from each company )The chosen delivery date was 5/23/18.
The driver inadvertently left the shipments at the wrong address 2 blocks from our home at noon . The residents of the home were kind enough to bring the 4 boxes to our door, but it was 3 hours later . They had tried calling UPS to no avail .
The boxes were in the sun for about 2 to 3 hours and the cheesecakes are not in the greatest condition . Im not even sure if they are still edible.
I paid UPS for shipping to my door, NOT to have strangers bring them almost 3 hours after they were taken off your truck .
I believe compensation of some sort is owed due to your drivers error. Thank You
Respectfully
Judy Feil
Tracking #

1Z 595 65F [protected]

1Z 595 65F [protected]

1Z V28 4E8 NY 9940 9035

1Z V28 4E8 NY 9473 8582

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N
9:03 am EDT

UPS counter/customer service...

Here at the ups station on north Lincoln avenue, in Urbana Illinois, the office(where you pick up packages) allegedly doesn't open until 9:00 a.m...yet I've sat here and watched several people able to go in and conduct business; I.e. pick up/drop off packages.
When I asked for the same consideration(picking up my package prior to the 9:00 a.m. time)...I was refused, at told to wait until 9. She cited the whole ‘corporate' thing...I guess if you're some company or corporation entity the rules don't apply to you.

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J
3:11 pm EDT

UPS repeated damaged packages

I am a product tester for a large company. These products are gifted to me in return for opinions or general critiquing. They can range from items small weighing a pound or 2 up weighing 50 pounds (sometimes slightly more) with package sizes that might be as large as several feet in length.
Better than half the time my packages are damaged in some way which often includes damage to the product inside. This makes critiquing these products extremely difficult to do. On one occasion my package was delivered to the wrong address and never recovered. The shipper was nice enough to send a replacement. On another occasion the package was badly torn and actually had foot prints on the box. This was a fairly large box about 1 foot tall and more than 3 feet long. It was to contain 4 items but arrived with only 3 since 1 was lost from the package and never recovered.
This is happening all too often but I will give you credit in one respect. It's happening more often with products shipped by Fed Ex. Regardless, I am becoming very dissatisfied with the condition of items delivered. Fortunately this hasn't cost me anything since I'm receiving these products at no cost. But it's quite inconvenient for the shippers who are extending me these products as I am unable to provide positive feedback for the products. UPS might want to consider those ramifications since customers make purchases of these products based on my experience and if that shipper typically uses UPS, if those products aren't sold in a manner that would require them to be shipped, UPS loses business.
I think it in the best interest of UPS to strive for reducing the potential of shipped products becoming damaged while in UPS possession.

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11:05 am EDT
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UPS delivery driver

On Tuesday, May 15th we witnessed the UPS driver in Cold Springs, NV on Briar Street 89508 speeding down the road. We stopped him to nicely ask him to slow down because he clearly was speeding and he ignored our request. He was quite rude about it as well. The truck number was 138909. I am sure he is a great guy but this is a residential area and we NEED him to slow down. There are children everywhere. Thank you!

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9:30 am EDT
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UPS 1za45w890362291451

my package has been delayed for over 14 days. The driver could not located my package because it was sent to another State. I was then told I could pick up package at Forest Park pick up center and I was assured the package was there, I had someone stay with my husband and I had a friend ride with me since this is over an hour trip.
I got to the facility and they package was not there. It was still in another State. I then spoke on two different days to two managers who promised delivery. Delivery was promised for today and merchandise is still at the pick up center. This is medicine from the VA that is vital for my husband. The VA has been kind enough to hand deliver the
medicine e to get us through the week but I am desperate for this delivery

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J
4:39 pm EDT

UPS delivery man

I wasnt home when the pkg. came, and he left it outside my apartment building on top of the call box so anyone could steal it. usually they try again or drop it off at the local p.o. to deliver next day. I called puritans pride and they said it was delivered to my door; which it was not. I checked outside and there it was. do not leave pkgs. outside an apartment building if noones home. this happened on 5/17/18 in medina, ny. the tracking number was 1z144597yt66981351. thank-you

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8:14 pm EDT
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UPS ups truck driver racing past our house, far exceeding the speed limit

In a highly residential area with a speed limit of 25 mph, he raced up the hill and turned around at the top at just before 5:30 P.M. PST on Friday, May 18, 2018, in the 5300 block of Palm Drive, La Canada Flintridge, CA 91011. I flagged him down and asked him if he knew the speed limit on this street He said yes, but didn't offer to tell me what the speed limit was, then sped off while I was in mid-sentence, completely ignoring me and my complaint. An African-American, the license number on his big brown UPS truck was: 70563W1. I have photos.

I don't want to get the man fired, but I do expect some common courtesy, acknowledgement of a legitimate complaint and a desire to not do it ever again.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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