United Bank of Africa / Refusal to return my personal information
I'm a Canadian citizen with a Nigerian heritage. I was in Nigeria last month for the first time in 40 years visting family in Yenagoa, Bayelsa State. On Nov. 25 I tried to open a personal savings account at a UBA branch in Yenagoa. I submitted a completed application form including a copy of my Canadian Driver's License, Passport and two passport size photos. I had downloaded the form from the UBA web site and completed it before I left Canada. I handed my application to an officer at the bank named Michael who reviewed and accepted it. I gave him N100, 000 (one hundred thousand Naira)in cash as a deposit to open the account. Michael gave me a receipt but advised me that an account number would not be available until the following Monday, November 29. When I asked why? He said that it was the banks policy. I phoned him at 2 p.m. on Monday, Nov. 29 to ask if my account number was ready. He said no but advised me to call back at 3 p.m. I called back to be told that the bank required a utility bill pyment receipt with a Nigerian address. I asked why they accepted my application without it and why I was not informed. To make a long story short, I went the following day (Tuesday, Nov.30) and demanded my completed application form with all supporting documents and N100, 000 deposit back. They refused and starting playing delaying tactics. I asked to speak with the Branch Operations Manager, Mr. Uwem Nkanga. I screamed and yelled at him before my N100, 000 cash deposit was reluctantly refunded. However, the Manager would not returned my application with my personal confidential information.