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TWX Magazine / READ THIS--instructions on how to get your money back

1 United States Review updated:

i'm skipping the complaint because i'm assuming you already know from the others available. this is to help you get most of your money back. i got their CONTACT INFO by asking my bank. their phone number is [protected]. customer service is a machine. ask for information on your order, because they do these things in packs. that first charge may be just the first to come. if you cancel just the FIRST charged magazine, another charge for another magazine will pop up later. get the names of ALL the magazines they're charging you by asking for information on your particular charge, then asking for 'more details.' cancel one magazine first. STAY ON THE LINE. MAKE SURE when they ask, "do you want to receive the magazines you've already paid for?" SAY NO!!! DON'T RECEIVE THE MAGAZINES ALREADY PAID FOR!!! saying 'no' gets you your refund for whatever magazines you haven't received yet. you can't take it back once you say 'yes' to receiving the magazines you've paid for and forever forfeit the possibility of a refund. if you say 'no' they say they'll process your refund but that the money won't show back up in your account for a month or two. once you've gotten your cancellation number and refund promise, you have to repeat the whole process to cancel each magazine. i hung up and called back because of the offers they try to sell you as you cancel. GOOD LUCK!

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Comments

  • He
      15th of Jul, 2009
    0 Votes

    I just called today and was able to speak to a live person and cancel my order. When you call to cancel, DO NOT agree to receive the remaining free issues or they will automatically bill you again for another year, if you don't call back again.

    1. Call 800-773-3142
    2. DO NOT RESPOND OR MAKE A SOUND and you will eventually be put through to a live person
    3. Make sure you cancel all your magazines and get the CANCELLATION CONFIRMATION #

    Bye!

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