The complaint has been investigated and
resolved to the customer's satisfactionResolved Twx Magazines — Charged without notice
resolved to the customer's satisfaction
If you shop at FYE or any other similar retailer PLEASE READ AND BEWARE!!! A company called "TWX Magazines" has teamed up with a few retailers. They employees at these retailers are given orders to push the magazine onto customers. From my experience the employees at the retailers make what you're getting seem risk-free. It's even advertised on FYE.com right on the front page as Risk-Free!!! I'm telling you if you were duped into this not too long ago you can cancel now and it won't be too late. The number I called is this: [protected]. If you don't cancel you could be charged up to $60 or MORE!!! Everyone please take note: THIS IS A SCAM! TWX MAGAZINES IS A SCAM!!! Here's what they do: 1.) They get retailers (like FYE) to help them sell their magazines. 2.)The retailers tell the employees to push the magazines onto people (The owners of these retailers must get a good cut of the profits). 3.) The employees who tell you about the magazines (from my experience) don't ask you if you want to do it, they tell you to pick three magazines. Then they tell you it's free. Then they tell you all you have to do is cancel. In my case, I wasn't even given a number on who to call. (Wait that's not even the best part; Once I got the number from my statement after it already charged me $19.50 for one magazine, they threw every obstacle at me). 4.) When you actually get the number to call you have to do it on an automated machine. Usually these automated machines are pretty good about understanding you. This one... Not so much... In fact it can't understand a damn word you say. And TWX magazines knows that people will just be too lazy and get too frustrated to deal with this so they just forget about the charges. 5.) Once you finally get to your account while on the phone, you can only cancel one magazine at a time. ANd it takes forever. When you cancel each magazine they tell you you will get 12 issues free and you can call to cancel. SAY NO! Once you say know, then it tells you you can cancel FUTURE charges and the magazines will stop. The way they word this is confusing because they say you will be refunded money for future magazines making it seem like you already paid when you didn't. SAY NO to that one too. Then finally it will say you're magazine has been canceled and you will recieve a refund. Then you have to do it for the other magazines you got. (Note: It's easier to just wait for the automated machine to automatically go off so you can talk with an actual person because I accidentally cancelled my People magazine without getting a refund. Then I tried to get a refund and couldn't because the account was deleted.)
I'm pissed. I'm gonna be charged $20 for a year of People magazine and I don't even like People magazine. [censored] IM PISSED!