Turkish Airlines / unprofessionalism

Columbus, OH, United States Review updated:
Contact information:
Phone: 6148668576

My complaint is; I arrived in Israel on 28 Feb 13, after the human degradation, I encountered by the Israel Airport Security, which lasted over 3 hours, I decided to leave as soon as possible. 1 Mar 13, I get to the airport in Tel Aviv, and I attempt to use my ticket to leave, well, more belittlement, the Turkish Airlines, customer service, (ticketing), told me I would have to pay $1, 138.00 to get back to the USA. She also, stated, "There's nothing she could do", well, I get to JFK airport in New York, and the ticket agent, told me; "Your ticket is wrong, what happened", so I explain the situation, and she told me, "Turkish Airlines could have helped you, even if it meant, waiting on the next flight", now I have a ticket from Israel to the USA, which I will probably never use. I want to seek legal action against Turkish Airlines

Mar 20, 2013
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  • Ph
      Apr 25, 2013

    My Wife .Child and I travelled back from Istanbul using Turkish Airlines and when we boarded we found out that we had two tickets upgraded to Business Calls but the other one was at the rear of the plane. When we asked why we got a shrug of the shoulders, We were told we could not all sit in Business Class but there were no seats left at the rear so we could not all sit together there either. We received no explanation at all and the attitude from the crew on board was terrible. I complained when I got back on the Turkish Airlines official website. I have followed this up three times since and STILL no reply some 3 weeks later. They have a very grand statement on their website declaring how seriously they take complaints and how quickly they will deal with them - THIS IS A LIE! I will never fly Turkish Airlines again and I would advise anybody considering it to think again and if there is an alternative, even if its a bit more expensive, take it.

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