TurboTax

I created the start of my return online FREE Edition with Turbo Tax (TT) and thought it upgraded to Deluxe, but after they filed and I signed release to third party to withdraw from my checking, they took $59.90 for a simple return. When IRS deposited my refund it was much higher than what I claimed to be filed with them. I learned TT kept record of my initial return (completed Monday), not yet sent. The next day (Tuesday) when I revised my return and much prior to TT processing and sending it out to IRS 2 weeks later, TT sent the Monday return and not the Tuesday revised correct return to IRS. I had to amend my entire return and owed IRS money. This clearly was no fasult of my own and TT is at fault. When I spoke to Rodney tonight (March 12, 2011) he dodged the ball and tried real hard for me to read what he felt was a useful enlightening article produced by TT, which had nothing at all to do with my issue. He said there was no phone number, no address or email to send a complaint letter to and actually ignored my chat when I stated I wanted a refund for services not rendered and having to amend my return due to their fault. Eventually I ended the session after being ignored by IM.

We have been using Turbo Tax online to file our taxes electronically for several years. We filed for 2010 and had a sizeable refund coming for both federal and state. We asked for direct-deposit to our same bank as we had in previous years. After a couple of months, the refunds had not arrived so we checked with the IRS. They said the funds had been electronically refunded weeks earlier. We then checked our tax return printout and were alarmed to see that the bank information was not correct. We eventually found out that the routing number was for JP Morgan/Chase Bank (even though we bank with B of A) and that the account number portion was an invalid account. This was months ago, and after countless hours on the phone with the IRS, the California Franchise Tax Board, JP Morgan-Chase, and Turbo Tax, we feel like we are no where nearer to getting things resolved. So Turbo Tax was absolutely no help. They said they sometimes scramble the bank account numbers between years (normally all of our profile info is retained year-to-year) "for our security", and basically said it is not their problem and that we need to take it up with the IRS. The IRS apparently has no way after the fact retrieve any detailed information about which account number funds were transferred to. They cannot even tell us whether the transfer bounced back or went through. And JP Morgan Chase understandable is confused as to their involvement since we do not even bank with them. But they have verified that the account number is not nor ever would have been a valid account number, so that the transfer should never have gone through. But that info apparently is not enough for the IRS to send us a new check, since they cannot verify for themselves that the funds never went out. We are starting to wonder what it will take to get our refund.

I have used TurboTax for the past several years and have always been quite pleased with it. This year, I have even been using its free, on-line service called "ItsDeductible, " which allows you to track all kinds of charitable donations and attaches government-approved dollar values to them.

I was thinking about purchasing TurboTax on-line this year instead of buying a disk with all that packaging material that just gets discarded (or recycled, as appropriate).

So I went on-line to check it out.

Be cautious and pay attention to the costs if you want to download the program vs. buying the disk.

To download the TurboTax Deluxe version, the cost is $29.95. Then, to download the State version, that will cost an additional $36.95. Total download cost is $66.90.

To buy the traditional CD via the website, that will cost $59.95 -- and the State version is included!

I can't say that is the same for the other versions. And I do know they have a free, basic version (but you still need to buy the State version).

I find it a little disheartening that it would cost more to download the Deluxe programs than to buy the CDs with all that nasty packaging no one needs.

Seems like it makes sense that it would always be cheaper to offer something via download than to offer it on a disk with the expensive packaging, but I don't own the business, so what do I know?

I love TurboTax and know they can charge whatever they want. I have every intention of buying the software today. I will go to Costco where it will be cheaper than the $59.95 -- PLUS I will get to use a $10-off coupon there, so that's great!

Just be cautious when doing your own shopping!

T.T. prepared my taxes last year (2008) and put in that I paid $2, 189.083.00 in real estate tax. Their software did not catch it, I did not catch it (as this is what I paid them for) and the IRS did not catch it. I was refunded $4200 back and now received a letter from the IRS that there was an error in my 2008 taxes, and that I now owe them the $4200 back plus interest and penalty. I called TT and they gave me a site to file a complaint, but it is a non-existent place to go file a complaint form.

After I entered all of the data to print w-2's and 1099's into Turbo Tax Business 2010 I was unable to print the copies that are sent to the Social Security Administration because they did not offer the option to print without the lines and text. This is necessary because the forms that go to the IRS must be on their pink forms - you know - the forms from the dark ages. Turbo Tax support was useless. The live community - again - useless. The business version did not even offer the option of e-filing to avoid having to use the IRS forms.

I had to enter the date all over again in another program that allowed e-filing.

Turbo Tax On Line cumputed we had paid excess social security tax and entered a credit on our 2008 federal return. Letter from IRS arrived 11-12-2010. It seems Turbo Tax combined social security tax paid (we both work) on our W2's to my husband. The goverment now wants the money back. I trusted Turbo Tax to cumput the information entered correctly. We have never had any problems with our taxes before not in 43 years. We will find someone else to do our taxes in the future. It seems 2008 was a bad year for mess ups at Turbo Tax as we weren't the only ones the happened to. I will never use them again.

I have my turbotax online account,

recently when i tried to logged into my account, my password was not working, i tried to reset the password and I noticed turbotax is sending password reset link to some different email address, it was not my registered email address.
So the issue is someone hacked into online turbotax account, changed the registered email address, changed the security questions. By doing this they got hands on all my 10 years tax document, which consist of my and my son social security number and other confidential information.
To my surprise turbotax.com did not even send me email before making such a big changes and still they do not have any record about my email address in that particular account.

I am questioning major security flaws in turbotax.com product.

I received a notice from the IRS saying I owe $458.00 for my 2008 tax return filed with TurboTax. I have requested nearly 3 weeks ago to have TurboTax review the calculating error the sofware made and have not heard a word. I put in the exact amount of of my 1099-g and the software added 10% tax to my total tax withheld, which then caused an additional overpayment in my refund. When I reviewed my documents and tax return vs what the IRS shows to be the actual amount, one can clearly see the error TurboTax software made.

I was filing 2010 taxes for my 21 year old who had under $8000 income and no deductions, property, etc. We used the free version last year for 2009. Using last year's login it automatically switched us to the Deluxe version, charging $29.95 before it would let me file federal or print. (We chose not to file state with them because of the extra fee.) There was no warning or indication that this would occur. Is this bait and switch legal? How about a class action suit against the company?

I used Turbo Tax last month. It was suppose to be free but I was upgraded to the deluxe and paid 29.95. ALmost to the end was a form to fill out giving them the right to "share" your information which means sell. I did not fill this out. I did not authorize them to sell, give away, or lease my personal information yet since the day I pused the send button and I was lost in cyber space for about 5 minutes I have had one virus after another on my computer and numerous calls from the Gallop organization and numerous calls asking me to update college applications, surveys, and deep breathing with no one talking. Enough is enough. Someone make them stop this possible deception.

I am Disability Pension, I have $12, 000 in Pension and only one thing to deduct, Rent $6, 000.00 so you can see that I am poor and not qualified to do income taxes. I purchased Turbo Tax, the basic and choose Interview method, which was easy, you just answer questions. But my life and welfare depend on the $330.00 refund that I get every year without doubt. The rent I tried to enter by overriding F3 and it still came up Zero and Zero refund. If I did not have a friend who told me that I needed to manually go into the forms section and tick off something that said I had rent to deduct. I would have submitted this and got no refund. There will be millions of people in my situation and maybe REVENUE CANADA knows about this and purposefully does this so unsuspecting people get no refund that may pay for necessary items in an already poverty situation. It is pathetic. I was online for 25 minutes with INDIA with someone who could not even understand me. I called some long distance place that I could not afford either to try to explain this to them. The software is defective. The interview should say, tick here if you have rent to declare or property tax credit. In my opinion. This is complete robbery and CANADA REVENUE AGENCY IS PROBABLY IN ON IT.
PATHETIC CRAPPY GOVERNMENT THIEVES.

I did my taxes online with Turbo Tax and was charged extra money than stated. I was told an amount I would be receiving and when I got my refund check it was a 1/4 of the amount stated. I called their so called customer service line and it rang for quite a while. Then I waited on hold for 25 minutes before the line disconnected. The recorded messages states how important "we are" and that they will be with you in a minute or so-then they disconnect. I actually still haven't spoke to a "live" person and can't get through to the IRS either. Everything is automated but doesn't answer any of the "complaint" or "error" topic's that I need to discuss. This company is horrible! Don't make the mistake of giving your bank info. as they take your money but don't follow through with great service as stated. How do I really find out what to do in my situation?

I thought I would try it because my daughter uses it. She has very simple return EZ and this year mine is pretty straight forward also except turbo tax online cannot get it processed even though all the information is correct and their fix it program is useless, their help icon is no help, their support is worse, but if I wanted to pay another $40 they could guarantee me it would go through. For such a simple process turbotax sure makes it difficult. I would be far better off paying a tax professional $70 to e-file or do the return myself and mail it.
I would never use this company again and will spread the word as far and wide as I can that this is a fraudulant company.

Ok Turbotax is ridiculous and I fell for their gimmick again! I guess with the year passing my mind went foggy on the hidden fees and misleading line of ### that says "get your refund in as little as 8 days!" My total bill for filing was $58.00 ad that's because I owe state taxes- ootherwise I'm sure it would have been more. I used the online version with 'free' federal returns. Their disclaimer says refunds in 8 days if you file the 1040 EZ, 1040A, etc. which I did- now 17 days later and I still do not have my refund! I'm a single mom, student and my kids B-day is in February. I depend on this refund for survival until a day when I won't have too...I'd rather have my money fast and pay a little extra then to be promised fast and free service and then ramrodded! No more Turbotax ever!

i filed my taxes on 1/21/2011 and when i was done i noticed that there wasn't a web page for bank information...6 hours i trying to locate this web page only not being able to find that damn bank info page. i spoke to 4 csr's who have given me almost nothing to find the bank page...with turbo tax it seems like you can't get the refund direct deposited using the free edition...that fact is last year..i received my refund direct deposited in 8 days...not so much this year...now i have to trace down my refund that i filed with turbo tax as the BIGGEST HEADACHE..so beware tax filers... i will be looking closely at turbo tax and may file false advertising charges with every agency who are watchdogs for such a thing. i don't want to see people making a comment who don't anything about this, for then your intelligence will show all who enter this site.

Do not use the debit card service. I was due to receive $200 with their Direct Deposit service. The card came and with a quickness but had no money on it. This is after they charged me nearly $79 all ready bringing my return even lower from $280. I was charged so that this magical plastic pos could show up in the mail even faster because there would be " NO HASSLE AT ALL!" according to turbo tax. What a scam. Now I am waiting on hold and have been for a half hour after searching for 2 hours just to find the "talk to a representative" option on the call service. This will be the last year I use turbo tax what a b.s service now. This is fraud with with tax money...

I am beginning to wonder who owns Turbo Tax.

I have always had a professional preparer, but when the price climbs to $425 prep.for a single mother who owns nothing, I tried Turbo Tax.

I used it in 2006. Easy. Simple. Cheap. In May 2008, I was then audited for 2006 and put through months of penalties, fees and add on's, and was told I would have won, but the time limit meant I had to simply pay up. What time limit you might ask? The one that passed by waiting months for the IRS to dialogue, then respond.

I paid the extortion on a credit card.

Now, I get another notice of an audit for 2008 taxes.

That was the only other time I used Turbo Tax.

It shows I did not list $32 for an interest checking account (understood) and my $900 return from the state the previous year. Was this the stimulus that it never asked about, from Bush?

Are you kidding me?!?

I filed what I had, as it asked it of me.

What good is an audit guarantee if during the slow, dragged out BS, time limits are missed, penalties apply and interest?

I AM A SINGLE MOTHER! I have never been one to lie, cheat or steal.

I recommend this product only if you love to fight for years in a way that makes you feel helpless and hopeless.

I recommend this product only if you already know what needs to be asked, so that if it misses something, you are aware.

I now know why people work under the table.

No turbo Tax for me. It is a guarantee to me, alright: a Guarantee for an audit!

i filed my taxes with the free edition of turbotax.Now my account shows im being charged not only from turbotax but also from santa barbra tax group.when something says free it should be free not 100.00 dollars of hidden fees im disabled and on workmans comp i cannot afford any HIDDEN FEES to make a rich corp richer you people scam the hard working americans out of the little money we get i hope your fat pockets burst and you go bankrupt do not take one dime of my money for your scams i have a bank account with direct deposit that does not cost me 90.00 to utlize i will be reporting you to every bbb and news agency i can think of how would you like to be robbed by a person you do not know.i am a vey dissatisfied consumer and taxpaying citizen of my great country corp. like yours r the reason our economy is failing thanks for nothing but being ripped off and robbed feel free to contact me if you have the courage to face one of your victims!