trysensa / Unauthorized Charges
TrySensa is a company that operates on the edge of legality. First of all they make fantastic claims about their product which, for the most part, are not true. In fact they don't even come close to being true. But the claims are so good that you just have to try it. The company is primarily an infomercial with a website that takes your money. I know to never to use a debit card online unless I knew the vendor. So I thought I'd try the product and I'd be protected because I'm using a credit card. My first surprise was at TrySensa's website. I tried to purchase the sample that I had heard about in the infomercial. The option was not available and I ended up purchasing $90 worth of product and enrolling in a continuing subscription to receive $90 worth of product every 60 days. Thinking I might be taken to a screen that would allow me to take advantage of the infomercial offer, I clicked the next button. Viola! I had purchase the product without being given a chance to review the purchase. Then I was lead to a screen which I allowed me to take advantage of the infomercial offer, only I had to provide another name for tracking since the 2 orders would be shipped separately. After trying the product for a couple of months, I realized that it was not going to even come close to doing what the infomercial claimed. When I received the first automatic shipment 2 months later, I went on line and tried to cancel any further shipments. Two months later I received another shipment. I tried to call TrySensa in accordance with their online instructions. I tried to call several times waiting 30 minutes one time and 45 minutes another time. I was not able to get anyone to answer the phone. The reason for the call was to inquire why I had gotten the product after I had cancelled, and to get a “Return” number so that TrySensa would accept the return product. Finally, I gave up trying to contact TrySensa and contacted my credit card company instead. The credit card company did an investigation and determined because I had received the product and had not returned it, I was liable for the charges. The credit card company put me in contact with TrySensa. They claimed I had opened 2 accounts, not one, and also claimed that there was another shipment and charge for their product that evidently contradicted the credit card company’s records. I contacted the credit card company and filed another complaint against TrySensa. The second complaint is still being investigated. The bottom line is be careful about purchasing infomercial products. Some of these companies are legitimate entrepreneurs, but many are scam artists that have found a legal way to take your money. Purchasing with a credit card does not necessarily protect you.