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TruGreen / poor customer service

1 GA, United States

Here is letter written to the VP. As of today, no response:

November 26, 2008


Cannon White, Regional Vice President
Tru Green Lawncare
P.O. Box 2729
Suwanee, GA 30024

Dear Mr. White:

On September 22, 2008, I received a bill for a lawn treatment for $35 performed on August 25, 2008. I never received this treatment. I called on September 24, 2008 and talked to Gregory, explained that I had never received this treatment. He said that he would send someone out on Friday, September 26, 2008 for a free treatment. I asked Gregory if I should pay the bill I had received and he said no because this would be a free treatment.

A month passed and I received the same past due bill in the mail. I called your office and spoke with Nina. She explained that I would not have to pay for the treatment in September because it was free, but, I would need to pay for the treatment in August, that I never received. Nina asked me if I understood and I said no, she snickered and explained again. When she was finished, I told her to cancel my service. Please tell me what is free in this scenario?

I, as a customer, do not like being belittled and if this is a representation of your customer service, then I do not want to be a customer of Tru Green. The quickest way to lose customers and have them tell all their friends and neighbors about it is to provide poor customer service. Is it worth $35?

Enclosed, please find a check for my final bill for September, not August as indicated on the bill. Please adjust your records concerning this error.

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