Came three times after I told them not to. Fried my lawn while I was on vacation. El Paso manager...
Trugreen actually ruined my lawn. We had a healthy lawn with a few small bald spot. They claimed that with...
That for 6 years I had to deal with numerous amounts of trugreen chemlawn employee's in my personal...
I am currently an employee and all I can say is run!!! I work in customer service and when you call you speak to me. I try my best to assist the customers. It's very hard when you're working for a company that's very unethical. No one returns the customers call, we get a lot of unauthorized service complaints and people have their credit card info on file, scheduling issues, techs claiming they treated the lawn when they didn't, customers entire lawns are dead and they have chemical burns. I have to deal with pissed off customers all day and to be honest there's nothing I can really do to assist them because no one at their local branches care about the customers. I am constantly reprimanded for speaking out and voicing my opinions. The reason why the customers can't talk to their local branch is because they don't want to hear the complaints because they know they are watering down their products. I'm tired of customers calling in pissed off at the call center employees, it's not our fault because we're consumers too. It's your local branch who you need to be pissed off at. Do yourself a favor and get some Scott's products from you local home depot and do it yourself and run!!! The most exciting part about my job is when a customer calls in to cancel. You don't have to believe me...seeing is believing. Why not google it or look at the worst lawn in your neighborhood, you know the lawn that looks abandoned and there you have "Truegreen, where your lawn means more"...lol and run!!! as far away as you can. When we tell you that are sytems are down they are truly down all the time. The billing, scheduling, websites, products, and service is messed up. So when you call in and ask to speak with a manager and we call the local branch, they tell us at your local branch they aren't available. We actually get in trouble for calling your local branch. We get in trouble for trying to be customer focused and centric. It's not about customer service. That's why they outsourced the work to a call center. We put your information into the system and we can only hope that the people at your local branch will print it out and give it to the right person, but this rarely happens. We deal with trugreen customers all over the US, from Cali to NJ. So the next time you think about yelling at the agent just nicely request to cancel your service please.
TruGreen is a terrible company! They lie and make promises to get your business then treat you like crap. I...
TruGreen did not make my lawn better at all even though in all their progress reports they marked the box 'improving'. I had an issue with what I thought was crabgrass in a certain area. One technician came out and stated it was quack grass and that nothing could be done about it unless I wanted to kill it all and replant grass. Two days later a different technician came out and wrote on the review that he sprayed the crabgrass in my backyard. So what was it? Crabgrass or Quackgrass? Then it killed everything around it and I was left with patches of yellow dead grass in my backyard. When we complained they said they'd drop off a bag of grass seed so we could replant but that never came. Needless to say I just called and cancelled my service with them and I will never use them again.
We had Army worms in our front yard. My husband went out trying to find pesticides but wasn't successful due to the outbreak we had in our county. I called Trugreen, scheduled an treatment appointment which was supposed to happen the following day. I was put in touch with the Marietta office. I asked if we can cancel if we are able to find a pesticide and the guy told me to just give them a call. Not even an hour later I received a confirmation call for Saturday, Aug. 14 between 8 and 1300 I believe it was. My husbands search was successful, our lawn treated the same day we've noticed those worms and the appointment cancelled. Well we had to leave a voice mail, since nobody picked up to physically take the call.
Trugreen didn't show up the following day, so we figured they got the message. 3 days later, I was out and about in the afternoon, getting home late I noticed a sign in our backyard. Our lawn was treated against Army worms that were already gone. I called their customer service, explained, that this must have been a mistake, since we had cancelled the appointment. The kid was trying to tell me, that a left message wasn't a cancellation. I told him, that when prompted to leave a message, there was nothing stated, that in case of a cancellation call 1-800-cancel me, so therefor we figured that we had cancelled the appointment. Besides that they showed up 3 days after the original appointment was supposed be and if we would have waited for Trugreen, we wouldn't have no more grass left to treat. I was told that a manager will call within the next 2 business days.
That never happened! A week later we received a bill. I got on the phone explained the situation and Mr. Customer Service told me that our account will be credited. "Cool, that was easy" I thought. Today we received another invoice and back on the phone I was explaining the whole thing again. This Mr. Customer Service told me, that the last Mr. Customer Service had plugged into the computer for a manager to call, which of course wasn't what he had told me and the manager had never called either.
Now I am waiting again for some manager to call, because the guy I talked to is not authorized to credit accounts. This is getting pretty annoying! I tried the contact us form on trugreen, but of course got a message error two times. I finally found an email address and we'll see what happens next. One thing is for sure! I will not use trugreen again!! I rather give a local company my business and pay a few dollars more!
TruGreen in Augusta failed to get rid of weeds from my yard and could not get rid of brown spots. I followed their recommendations and watered the yard regularly and never cut the grass more than a third down. It didn't matter. My yard is overrun with weeds and the brown spots continue. TruGreen is not worth the money. You are better off doing it yourself. Do not use TruGreen.
If my lawn was a glowing green jewel of a lawn, I might forgive the multiple billing issues. Alas, it ha...
I need to start a who hates Tru Green Site... Tru Green Lawn Gestapo calls every day sometimes more than once a day...trying to sell me something else... who wants to call them a harrass back...[protected] then hit 1... Please give them a taste of their own medicine
I have asked them to quit calling...I have spoken to supervisors...still they call...I have asked to be put on the Do Not Call List for the last 2 months...yet they keep calling...
I had previously talked to a Cliff at TruGreen Kansas about a crab grass problem that has existed in my yard for several years. He promised me that at the time the crab grass showed signs of turning green to give him a call which I did and he would take care of the problem. I did tell him that the crab grass problem was showing itself again. Later on I was told that the problem area was not crab grass but it was orchard grass. I believed the individual for a while until one of your people and the internet proved that it was crab grass. Cliff never returned my call and today I was called by a James from TruGreen and his considered opinion that I didn't really know what I was talking about and that he believed the people working at TruGreen was correct. He has never seen the problem area and automatically assumed that his people were right and I was wrong. He suggested that I dig up the crab grass and replant which I wouldn't need to if the promise made had been kept. James is not customer oriented he is too combative and I will move my lawn need away from TruGreen. Hopefully you have better representatives.
Trugreen has constantly destroyed my lawn they use horrible products that are unnatural. If you complain they constantly come up with lies like they will fix the lawn as soon as possible. Trugreen is nothing but a scam! do not trust them they only care about money. They told me they would constantly fix the problem and it was never done and all year my lawn was horrible and the worse in the whole nieghborhood. customers pay a lot of money and do not get anything in return!.
If you are thinking about using Trugreen then dont! and if you have it and have any type of problem just cancel you will be better off!
Once again this company is nothing but a big scam!
To anyone who will listen please do not use tru green
I am a person who does not usually do these types of things but I have to tell all of you that tru green does nothing to help your lawn .They never call you back after the first year .It feels like a scam so listen if you want because my lawn is destoyed . The first year they called 1time a month now I've called 5times twice to corporate and they all say somene will call u asap I finally had to cancel my contract . They are the worst company I have ever dealt with
Last summer, 2009, I prepaid in full for services from a local lawn care service provider. TRUGREEN bought...
My first year with trugreen satisfied due to the good field agent. There are good techs out there, but this is the luck of the draw. However second year has been ridculous! Lucky didn't sign a contract, after no one showed up after being reassured for over 4 weeks by manager area named drew, demanded service in spring and found out from other sources they had no one for my area and so they send out a guy who stops at 7am, waking everyone, since he needn't to do it on the way to his area. Poor guy, why couldn't the manager be honest and say we don't have a tech for you. Alright, still patient, need to seed bad, need new sod planted from last year to get fertilizer, keep calling only to have the most void of personality, manager drew, tell me someone will be out. Ok. Now past the time for the preemergence second treatment due to heat, no - sorry for your inconvenience ever came out of that boys mouth. He needs to go to some "how to deal with people" seminar. I get happier and more affable people at the walmart store than this guy.
Well, still no one, thought I should have to call and track people down every time the grass needs it's treatment, now I have a yard that is two different colors since the timing for the treatments is so off. No one calls you like they promise since I have two dogs I need to worry about, maybe this drew is so tired of hearing complaints he just takes this blanked out attitude. I thought I was patient enough, calling every week, being nice to continue but just canceled yesterday since hubby was right and said if they want your business they should be calling you. Called scotts and they were out in a heartbeat, actually talked to me rather than scribble something on a slip of paper that I never could read. What ever you do don't sign a contract, in the long run, if you get this treatment you want to walk away without losing money since I am sure they would hold up and take their good old time giving me anything back since drew seems to like cricket land. I did want to mention that last year I guess when they had someone fill in near then end since I must have lost my originally tech then, I have security cameras, and watching back the tape see the guy spending more time trying to find a place to pee way in the back yard then he did fertilize. He didn't even get 1/3 of the property just ignoring it and getting back into the truck. Thank goodness he left his coffee cup for me to throw away. Research your area guys before committing, and don't be as patient hoping they would change as I did.
They worked wonders for my yard, i just said no when they would try to sell me additional products and features. The problem I had is that they burned up a few areas in my yard when putting down fertilizer. They sprayed to much in one area. This happened in July, so they came out acknowledged it was their fault and said that they would seed at the middle to end of August, so I waited until the first of Sept. and called and they said they would be out in the next day or two, they would never show up, so this happened 5 or 6 times over the next month. They finally seeded in the middle of October and the seed didn't have time to come in before an early frost. So I told them about it, they said they would come back in the spring and seed, so then they came out and put down the first treatment which kills weeds and won't allow seeds to germinate. So they said I would have to wait until the fall. At that point I cancelled because I pay them $75 a month to have a nice yard and for 7 months had to deal with dead spots from where they killed it. Again their product is great, it did wonders for my yard. I question all of the treatments, I think I would probably get the same results with 4 treatments compared to the 7 but it worked. I was with them for 3 years and it went from the worst yard in the neighborhood to the best but I won't be treated like they were treating me so I am trying another company now.
We are not even Tru-Green customers...our neighbors are. We came home one day to a blue dog. Now, I am sure that he was barking at the Tru-Green guy, but the dog was covered snout to tail in blue (we have pictures). When we called the company to complain and explain that the actual property line is about 15 feet from the chain link fence, they told us that it must have been a result of wind carrying the overspray. We spoke to multiple managers who assured us that the dog was not intentionally sprayed.
They can never seem to stop spraying where the grass ends. It is constantly all over the sidewalk. Our 16 month old son was playing on the sidewalk and got some of the chemical on a toy. He of course put it in his mouth as I made a mad dive to get it away from him.
We immeidately called Tru Green to try to determine what he had just ingested. After 45 minutes of being transferred, insulted, and put on hold by their service reps we were finally told it was "just fertilizer". I was begging, pleading, cursing and crying to get the information. They would not tell us what it was because we were not the customer. (Poison control could not advise us what to do without knowing the substance and compound) On the third call to Tru-Green we finally got someone that was willing to help. My son was fine, but I am convinced that a company that does not care about were they spray their chemicals, will not give away "proprietary" information in a potentially life altering situation and is just plain rude is not worth paying for.
We were promised a call back from the local manager and a corporate manager and by no surprise, have yet to receive one.
Besides that, the neighbors yard does not look that good. They have all sorts of weeds and dead spots.
After 1 year with maginal results I decided that did not want to renew my service with Trugreen. That started the telephone harrasment campaign. Starting last August I started getting 2-4 calls a week from Trugreen. After telling them to take me off of their call list the calls became more frequent. I currntly recieve weekly correspondence from the general manager Nick Makris to come back and "they miss my lawn" A Trugreen rep even knocked on my door on saturday for a lawn analysis (he got an earfull). PLEASE avoid this scam and the slime that runs the company, no one deserves the treatment that I have recieved..
Beware of doing business with this company. Do NOT trust them. I signed up with Trugreen on 8/18/09 and have...
My husband and I had an agreement with Trugreen in 2009. At the end of the summer, we chose not to renew...