Tristar Products
Reviews and Complaints

I bought this iron not even a month ago for my daughters hair. She has really thick curly hair and it worked great! Tonight I started to do her hair, I did about 3 strands and it quit on me! I had to use our old iron and it wasn't the same. Now I have to waste my time to pack all items up and more $ to get some of my money back! I'm so pissed, not even gonna chance another Kstyler for fear it'll happen again. Especially after reading all of these reviews.

Never order anything from tristar products. They are a scam and a rip-off. Jack lalanne should be ashamed to give them authority to sell his product. I cancelled my order after I realized how much they charge for shipping and handling. I found the same proudct in my town for much less. They would not take my call and the emails I sent were returned. I even called my cc to alert them to this scam. They suggested I cancel card and get a new card. They still got though to my new card after I cancelled the order and shipped it anyway. I returned the product same day with letter I had cancelled. They gave me partial credit and still charged 51.00 for shipping and handling. I have called several times and each time someone gives me a different answer. I can not even understand their conversation and they keep you on hold - hoping you will give up.

You shouldn't judge Tristar as a whole just because you had a bad distributor. That's like bashing on Chevy because your dealer didn't properly fix your car. It's not Chevys fault that your local car lot doesn't know what they are doing. Same situation here.

I totally agree. What a scam! I had the guy come to my house and try to sell me a vacuum . He was there for two hours and dropped his price from 3000 to 1500 in a matter or minutes, when I showed no interest.
He also promised me things such as I pod shuffle and digital cameras if I would buy this product.
So what is it really worth. $3000 or $1500 and some I pods and some cameras?
In the end I ended up with no vacuum or no FREE gift to this point. I sent my free gift (2 night accommodation) and it was the wrong address.
I have phoned the company [protected] several times but nobody knows the address where they work .LOL. I am still awaiting a phone call from a manager. Maybe he will give me a camera to make me happy or a free I pod instead of his address. LOL.
I intend to phone the Better Business Bureau to find out if this company is legit.
I promised my kids a 2 night stay in Collingwood, ON. I will make sure they get it.
I have OCD.!

Talk to you again tomorrow and the next day and the next day!
Thanks
You will know who?

Perhaps you should look up the definition of fraud before you complain about it. You did a survey that entitled the company to call you for follow up. Therefore, by doing the survey you gave consent to having your number released. So, nothing illegal there.

Next, the lady who spoke to you on the phone is required to follow a script. The script clearly indicates that a student will be asking for your opinion on the tristar when they drop off the free gift. No surprise there. If they didn't tell you that on the phone, students would be kicked out of houses every time they got there.

Next, the student did the demo for you and you recieved your free gift. Nobody forced you to buy anything, which you didn't.

So please, enlighten me: which part of obtaining your number legally, clearly indicating what will happen when you get your gift when you recieved the call, and reciving your free gift (which you agreed you did recieve) is misrepresentation or fraud?

He is right on a 100% . I have never heard of TriStar until a week back when I young man stop by and ask if he could show me a vacuum cleaner and if I set through his sales pitch then he would vacuum and shampoo my carpet ... so I said ok . And after it was all done I was so impress by his vacuum cleaner and how much more it pickup right after I vacuum with my vacuum and I just put a new filter bag in my vacuum cleaner and my vacuum was a $500.00 unit when I got it new a few years back that I bought the one that he unpack in my front room . The days of the door to door salesman is not quite done yet when it comes down to super high quality products with a super warranty and over 50 years of backing !

Rainbow rules!)))

their products are from China, and when you call to have them replaced, because it doesn't work, they deny your request. I will never buy their products again.

How can celebs that give TriStar their name and reputation allow such practices to go on?

See the link here about Montel Williams
http://www.octagonfirstcall.com/celebrityconsulting/Blog/tag/tristar-products/

I bought a Tri-star about 25 yrs ago and i still have it and it works great! It IS expensive, but obviously worth it. I asked a Hoover Vacuum guy what the average life span of a vacuum cleaner, & he told me 1-2 yrs. So obviously, i got my money's worth. Customer service is great. They always answer the phone. If any parts need replaced, they mail it to you and explain how to change it.
I haven't anything bad to say about this company.

I bought my Tri-Star at a garage sale for $45 which, granted, was a steal. They can be bought on Ebay used for under $300. They're great machines but, seriously, no vacuum cleaner is worth $1, 500 on a payment plan with interest. Secondhand is the way to go in buying vacs. I used to be a vac repairman and will tell you that a refurbished pre-1985 Hoover or Eureka for under $50 is a safer and more reliable bet than anything less than $1, 000 currently being sold new.

Door to door sales scam?...REALLY PEOPLE ? First of all, i have been in direct sales for 16 years and know all about Tristar, kirby, Filter Queen, Silver King, Patriot, Airstorm, Watermatic, Thermax, Rainbow, etc, etc, etc. Obviously all vacuum cleaner companies. I personally know factory owners, distributors, recruiters, and of course salesmen. For all the bent out of shape consumers out there i have just one word for you...NO. In direct sales all the lead generation sources at our disposal are based on consumers greed (free gift, free carpet ceaning, referral programs, etc.). Did you really think a professional gift deliverer was coming over? I have been witness to people complaining that admit to, when i'm over, that this is not they're first vacuum demonstration. Grow a backbone and learn the word NO so you dont waste any more of our precious time so we can deal with intelligent, open minded people ( whether they buy or not!).

In our case, a routine title check revealed a lien held by Bay Finance for a $2500 vacuum we had never seen. Bay Finance did not have our correct address nor a valid SS# and even sued in the wrong county, after falsifying that we had been served with their complaint. Subsequent investigation revealed that it appears the signature on the contract was forged by their sales agent to perk up her sagging sales history and we never heard from them until we discovered the liens.

The judge had to drop the liens since it was in the wrong county and we had not received notice. Now Bay Finance has listed this alleged debt on our credit reports and refuses to budge even though they do not have a contract with a legitimate signature. As the economy has worsened such egregious abuses have become more obvious

They set the appt. So they were interested! The bought the Tri Star so the must of liked it. Sounds to me like they had bad credit, thats why the interest was so high. They like the machine but don't like to pay for it. Why sit there and bad mouth the company if they can't afford to pay for it. And for all those people out there who post negitive comments, WHY DID U SET THE APPOINTMENTS IN THE FIRST PLACE! Idiots

I bought or shall I say am still paying for the vacuum about 3 years ago. I do not know how much I owe or how much I actually have payed. i dont know who to get a hold of because I was never given a customer service number to call. I pay $89.00 a month with 33% interest. I enjoy the vacuum but not the never ending payments or lack of communication from this so called TRISTAR company.

Mandy Kenworthy
Spokane, WA

Interesting to read the different sales tactics used to market the TriStar vacuum. We also received the telemarketing call from 'Amanda', congratulating us for winning a two day vacation to a resort because we had responded to a short telephone survey at an earlier date (which by the way never happened). Someone would be by to give us our vacation voucher and explain the merits of the TriStar system. Well, we made the mistake of letting the guy in for a '15 minute max' demonstration and after an hour he gave us the sticker shock of $2, 600 purchase price. We would be eligible for a $200 credit for trading in our older vacuum and $100 if we donated some food to the Salvation Army. We politely declined. The salesman then made the proverbial call to his supervisor and loudly explained how nice people we were, blah blah blah, and suddenly he offered a display model out in his vehicle for $1100. Then, he offered us the original new demonstration model at the employee price of $999 (but we had to swear not to tell a soul about that offer). He proceeded to explain that you couldn't get one at that price even on E-Bay. Well, son of a gun, I happened to have my laptop up and running on the table so I said, "Let's check that!". I punched in the TriStar on E-Bay and found the same models available for less than $500. After showing him the website, he explained those models did not have a lifetime warranty and were older models with outdated motors. Anyway, we thanked him and sent him on to find new victims. Buyers beware!

Regan Schmalz
Corona, CA

I do not sell Tristar Vacuums and never have - however you will enjoy the quality that comes with a Tristar vacuum for the next 30 years if you simply keep the machine serviced. ( Change to bag frequently and keep the secondary filter clean.)

Yes you paid alot for the Tristar but you have purchased one of the finest cleaning machines money buys.

As to the salesperson over promising! Well this is how a sales person gets a bad name.

Keep you Tristar serviced and enjoy a clean home for the next 30+ years.

If you follow these simple instructions you will wonder how Tristar is able to sell their product so cheap!

You have made a wise investment, enjoy your clean home.

God Bless

Tim Tario
Lakeland, Florida

I purchased from a door to door salesman by the name of Chris Hill. He has full payment and 6 weeks later, I have received nothing but promises. His distribution has been delayed by factory problems with the new model that incorporates a shampoo system per Mr. Hill. This is The Fort Worth, TX. Area.

We purchased a Tri-Star about 8 years ago. It was a great sales pitch and spent about $1500. We bought and have not looked back since. I see how my mom and gramma have gone through so many vacuum cleaners and we still have our our Tri-Star. Parts have broken such as plastic parts, but they are easily replaced. I am very glad we do not have one of the upright vaccum cleaners. I find it a joy to vacuum, I even call him a "little doggy."

66 hours a week for a month and a half. You like working cheap and the commenter above lol LoL you must be a supplier/Liar LMAO. You can get one off ebay for less then 300 bucks if you look.1600 for a vacume the ###er better run and clean on its own like Rosie from the Jetsons. You Got It Mr. J

I am sO sorry that so many people had bad experiences with the Tri-Star salespeople. I guess I was just lucky because we (my husband and I) had a gOd experience. We have owned our Tri-Star (I call it a vacuum cleaner) for 19 years. I did have to buy a few parts, but they were not as expensive as a new (not as gOd) vacuum would have cost.
I have an allergy to dust and was not able to vacuum with my Kirby. When the salesman did his demonstration I realized I was not having a breathing problem. We paid about $1600.00 and it was well worth it.
While all you whiners are whining about not getting the little prize you were supposed to get I have been getting a very clean, fresh house to live in because I own a Tri-Star. And by the way we did get the "gas card" we were promised. Thank you Tri-Star.

i bought mine July 7/1995. i am looking at the papers as i type. turbo serial no. 1659771.
i was scammed when i called the no. after receiving a scratch ticket saying i won something. (surprise.. it was a cellular phone to be delivered the Mon. July 10/1995.
lolololol . it didn't take long for me to realize i was scammed to believe the vacuum was worth 2597.oo(sale price!LOLOLOL)extended warr.(free)...trade(597.oo)..2000.oosub total and total without gst. or pst. LOLOLOL.
i gave 1100.oo(cash down) and a post dated cheque for 900.oo.LOLOLOL.
i never received my cellular phone...i kept getting a different excuse each time i called and asked where it was...?LOLOLOL.
in the end the excuse was...that i had bad credit or something so i didn't qualify for the phone from Bell Mobility.
the vacuum still has good sucktion as of today...but every part i have boughten doesn't fit properly and keeps coming off or apart...LOLOLOLOLOLOL. and the price of some parts to replace is just rediculous.

i worked for a tristar distributor for about a little over a month and a half. i can honestly say it was not a total waist of time. I sold 8 or 9 units 2 of which got returned. so i was one of the lucky ones who actually made some money. all in all i made about 3300 which i thought wasn't to bad. that being said there were a few others in that office that got screwed. i will say the product was great, i actually have one my self ( i got for free as a bonus lol), and i could sell it, but closing on the price was the hard part. i don't believe it was worth that much, at the time they were selling for 3377 but on sale for 2777 and a additional 500 for trading in your vacuum. i felt it was worth maybe 400 or so. the way my commission was paid anything i sold over 800 i got to keep. anyways back to my point here, tri star wasn't a total waist of time, it was how i got into my career in sales. maybe this office was a bit different, the owners weren't AS slimy as the ones i read about, and i learnt a lot about sales. on the other hand i didn't agree on how the whole operation was run, you worked 6 days a week, 11am to last demo at 830pm which means 10 or so after the demo. you would spend the first 4 hours a day dropping off "scratch and wins" all winners of course, and all seemed to be the same prize, as i am sure all of you know. the travel voucher. which were basically useless. every office is virtually the same process. get into the house, call your "manager" from the clients phone. start your demo, close etc etc. if they refused than you would have to call your manager again from their phone, and he would than try and hard close them for at least 15 minutes, which is a very long time as most people are aggravated and want you to leave by this point. I don't recommend doing this job, unless you want to get some harsh real life sales experience. most others in my office didn't make very much, so don't think because i happened to make money, you will too.

I disagree with all these complaints. There is nothing wrong with the tri-star home cleaning system. Most people are just to blind to see that the TRI-STAR HOME CLEANING SYSTEM and the PURE-STAR TRUE HEPA filters will keep a superiorly more Healthy Home than any vacuum ever can. This saves money over the life of ownership( which is 25 years or more) by protecting home, furnishings, and health. You pay for high quality materials, AMERICAN MANUFACTURING LABOR WAGES, distribution costs and of course the professional sales person . YES THE SALES PERSON DESERVES TO MAKE $$, TOO. If the salesman or saleswoman are rude or not properly trained, then that reflects on that person and the distributor they work for. NOT THE PRODUCT. If you feel like you are being scammed and you opened up your wallet to buy, then look in the mirror- YOU'LL SEE THE PROBLEM STARING BACK! YOU are probably such a SHEEP that you read one of these blogs and changed your mind because of another idiot. You can't force anyone to buy anything.
Furthermore, people don't want to work hard. It takes money to make money. So if new representatives quit in training, its because they are the type of people that should only be flipping burgers, digging holes, or possible bagging groceries. Any sales takes a hard working, dedicated and most especially a respectful person . Rude sales people fail at their professions.
As for people who say the machine doesn't have suction, thats BS. They probable don't wash out their filter bag, as required for proper operating use. After all it is a filter and if not maintained eventually is will start to clog- just like ordinary vacuums. The difference is ordinary vacuums lose power in minutes, NOT MONTHS LIKE A IMPROPERLY MAINTAINED TRI-STAR. After all they built a GREAT machine, NOT A MIRACLE machine.
HONESTLY people are scammed by marketers in TV ads, print Ads, infomercials. TRI-STAR has one of the few AMERICAN PRODUCTS available. These distributors can't afford TV ads, and lets face it a machine like this and their other products are HOME CARE products! If you care about your home and family then the best place to see the TRI-STAR is in your home~ NOT ON A RETAIL SHELF IN A BOX. It is worth seeing it in action in the home.
Everyone has opinion, but most unfavorable comment about tri-star are simply cry baby former employees that could hack it or owners that don't know how to care for the machine. Buy CHINESE if you want inferior product and support their country, if thats what you want!
I hope anyone reading this and has not seen a TRI-STAR home cleaning system, have an open mind, you don't have to buy it. IF the sales person is rude kick them out and report that to the company.
I love my TRI-STAR, it keeps me and my family HEALTHIER and my home HEALTHY.

HAHAH THIS IS TO FUNNY. I JUST QUIT TRISTAR AND I WAS THERE FOR FOUR DAY. THEY PROMISED 2400 EVEN IF WE DIDNT SELL ANY, BUT THE CATCH WE HAD TO SEE 60 CLIENTS BUT WAIT THE AVERAGE PERSON SEES MAYBE 12 A WEEK THE NUMBERS DONT ADD UP, ITS ALL ON COMMISSION BASE AS WELL, THAN THEY TRIED MAKING US SELL IT TO OUR FAMILY AND FRIENDS, WHEN I CAME INTO WORK THEY ASKED HOW IT WENT I LAUGHED AND SAID I AINT SCAMMING MY FAMILY TO BUY A 2500 DOLLAR VACUUM OPPS DID I SAY VACUUM ITS A HOME CLEANING TOOL HAHAHA.. ITS FUNNY HOW EVERY TRI-STAR STORY IS THE SAME, THAN THEY SHOWED US THERE UGLY RINGS AND HOW GREAT THEY ARE, IT WAS BLACK AND BROWN.. THAN THEY WERE TELLING US HOW TO GET INTO PPLS HOUSES, AND THEY WERE LIKE CRY IF YOU HAVE TO.. OHH WAIT THEN THE GIRL WORKING THERE SAID SHE SELLS 20 UNITS A MONTH MAKING SO MUCH CASH AND IS BALLING, THAN I TOOK A LOOK AT HER CAR AND SHE HAD A 95 PONTIAC.. THEY ARE SHEEP IN WOLFS CLOTHING, IM A SCAMMER MYSELF BUT YOU CANT SCAM A SCAMMER... HEY TRI-STAR [censor] YOU..

a buddy of mine started working for a company that sells tri-stars and pure-stars. During the interview the workers were promised $2000 a month base pay + commission. At the beginning of his training, there were 7 people, by the time he was done with training, it was just him. The trainer/owner told them that everything from promo and what-not was done from a different crew and the salesmen would only show the tri/pure stars. Well within a week of him working there he had done 4 days for fliers on doors and when he asked about how he was to be paid for the time spent the manager said "you will be paid when call backs come and you sell some". He also found out his second week working there that you ONLY get your $2000 base pay if you do 53 demos a month. Mind you, they set up the demos for you, and make sure you NEVER get the 53. When asked how he would survive on nothing his manager told him "if you do 40 + demos Ill throw you a bone" Shouldnt you be paid per demo? shouldnt the demos be broken up to amont to the 53 = $2000? NOPE! On his third week there he was sent out to a city about 35 miles away, with no money being made, and had quit his other job, he had no money afford gas to get to these far places and back. Also was promised gas wages, so when he asked his manager for gas money to get there and back, he gave him $5. 5 dollars? He drives a 1990 v6 that gets maybe 22 city and gas here is $2.60 a gallon. What a a**hole. Long story short, he sold one at $2100 and made $100 in 4 weeks. THATS SLAVE WAGES! stay away from this company or parish!

I bought a Tri-Star vacuum cleaner and was really happy with my vacuum. However I was not happy with the company I bought mine from tearing up my original contract and raising my payments and not giving me a copy of the Contract at all, because they forged mine and my husbands name on the contract. Please be careful if you buy from Louisville, KY.

The sells guys have to sell it for 800$ what ever they sell for more they keep.

I 100% agree with the original post. I was promised a 3-day/2-night vacation just to see the presentation. The salesman, Randy, went through his dog-and-pony show just as described above. We ended up getting the same $1,800 deal. and that vacation? It was just a stupid voucher that you can get pretty much anywhere. I rescinded immediately after, bringing my Tri-Star to Randy's office. I made sure to give them a copy of my recession (as well as a copy to my father as a witness) and I retained the original. The 1st time I went there, they refused to take the recession or the vacuum (it IS a vacuum,) and said that I had to have Randy come and get it. I looked around the office and there was a big sign saying, "Salesmanship begins when the customer says 'NO!'" What a bunch of creeps. I came back later in the day and Randy happened to be there; I delivered my signed recession, but he still wouldn't take the vacuum. He then made appointments on 7 different occasions to come and pick up the tri-star when we were both home, obviously to try and re-sell us. We completely changed our schedules to be home for EVERY one of these appointments, and Randy flaked on ALL of them. He only ever called and gave notice on 1 of them; he apparently got stuck on a sale 'till 10:00 at night. Every time he called to schedule a succeeding appointment we would confront him about missing the last one and the inconvenience to us (because we BOTH have to be there,) and he always stated that he got sent out on another appointment. Anyway, it's been over 20 days now, and we have performed in full our obligations under the recession, and now the vacuum is ours. It's really funny how right after the 20th day, he suddenly didn't care about both of us being there and just wanted to pick it up - we gave him a chance and he STILL flaked! Normally, I'd still give him the option of picking it up, but everything about him and his company and the people in his office was slimy. I'm really glad that I kept a log of the missed appointments and that I kept the recession and had witnesses to it; he's already trying to work it out with his manager to find some failure to perform on our part. Do not do business with Clean air Systems! You can buy Tri-Stars at a zillion different websites and on E-bay and save yourself having to shower to get the ooze off of you.

Hello, I used to sell the Tris Star cleaning system and even own one myself. I have never seen a better system. Let me tell you why. I was selling them to make some extra money, learned the demonstration and thought it was good and went on with it. I sold quite a few to people who owned Kirbys, Rainbows, store bought machines etc. And every home I went into I got a lot of dirt out of the carpeting, which impressed people and they sold. But let me tell you what convinced me more than anything that I was selling the best American made product out there. I went into a home of someone who allready owned a Tri Star, and I got very very little to no dirt out of their carpet. They told me they had their Tri Star for almost 20 years. I was amazed that it really kept their carpets that clean, almost new looking. I asked how long they had the carpet, they told me they had their current carpet for almost 10 years. So now I was impressed, well they did trade in the old one for a new one and were happy with it. Now let me tell you something I bet you did not pay attention to if you have ever seen a Kirby demo. First let me tell you that a Kirby is a bag vacuum and like any other bag vacuum, air is forced through the dirt in the bag and that is why they lose power. When a Kirby is demonstrated, they...get this...take the WHOLE bag off of the unit and put on that little attachment to put those test cloths into. Now with that you have the constant air flow to impress you with picking up dirt. So you buy it, with the bag on, use it, bag will clog and you have ess power and suction. Run it for a year or so, let a well mannered, Tri Star salesmen come in, if he or she gets as much dirt out of your carpet then, well now you know how well a Kirby works, or rather doesn't. And also when a Tri Star is demonstrated, unlike Kirby, they do not alter the machine or anything, just works as it is. Well I hope my personal experiences helps anyone to make a decision one way or another. Good luck with anything you purchase. One more thing, if you are presented with a price of more than $1, 000 for a Tri Star, haggle it down, they will go that low, ya just gotta work it. :)

I also was scammed by these people coming to the house would not take no for an answer, told a bunch of lies now we are stuck with a machine that is way to expensive for the amount of money this product is selling for it should pick up everything as they say it will, well wood floors it is terrible spits out the dirt on your legs I actually invited them to my home to vacumn on the wood floor that was months ago and still no reply from them because they know it doesn't work very well, its all LIES and when we figure that out that is it they will avoid you and LIE LIE LIE through there teeth I can only hope that this happens to these people one day and then mabey they will realize what they did worse I hope they get thrown in jail and no one cares to listen to them or help them. We were told that our credit score would go up this is what people look for (we were trying to buy house now that is off ) this will help us get the house we were looking for, well don't BELIEVE them its all a big fat lie, our credit score went down and now we are stuck wondering what we are going to do and where we are going to live when we have to leave this place. There are BAD SALESMEN all over who ever believes there are no bad ones must be one themselves. Never ever listen to one of these salesmen or you will wish that you didn't. I wish I never herd of this company and I see alot of others are feeling the same way. THE WORST VACUUM THAT I EVER USED DO NOT BELIEVE THEM DON'T LISTEN.

I bought My Tri star. I love it! I have 5 animals. It keeps up with all of them. I will never have to buy another Vac again. I have had to buy one every two years. So Let me tell you, this is worth it. I no longer smell dog.

My salesman was wonderful. I have been to the store in Tampa. They are very nice people. So I don't understand why that person couldn't get in touch with them.
I don't believe in Bad salesmen. And its a shame because this is a wonderful product and to me, worth every penny of 2600. free Cleaning service for 25 years. 1 time a year. Who offers that?

I love my Tristar.

Contact your state's attorney general office - each one has a department for consumer protection. They jump on these things very fat0 do not try to handle it on your own. Many people have already filed complaints before you that you are not aware of. In our tight economy- everyone has a scam. Be careful, some if these people have criminal backgrounds and you can be at risk.
Rule of thumb- if it sounds too good to be true it probably isn't.
I had an issue I fought with AOL- my attorney general office got me a 3 year refund in less than 2 weeks. Something I fought for 3 years.

I have a TriStar and PurStar and I love them. This addition to my cleaning family is my favorite. Did you know that vacuums are not healthy for you? Do you know there are dustmites that you breath in which is a trigger of allergies, asthma attacks, bronchitis, and various other harmful health issues? Would you go outside throw your steak around in the dirst and then eat it or drink water from a mud puddle? Then why would you breath in all of this? Ever heard of Black Mold? It's fatal. You may pay a high price for this TriStar but think of how much money you save in the long run by not having to purchase a new vacuum every year or so. No more bags and ridiculous filters, sending it away for repairs, eating your carpet, it doesn't even work properly. It sucks up the dust and spits back out, unlike the Tristar. TriStar is also a healthy decision, Ask your doctor about it, overall he/she is the one you trust with you life. Did you know that 72% less rick of SIDS by using PurStar? Have you read the back of Oust or Glade Sprays? Harmful, do not inhale. That is water weight and you will breathe it in and it's so harmful that it could cause cancer. You buy this TriStar and you will never have to buy another "vacuum" again. It's guarenteed for life and the PurStar has a True Hepa Filter (Yes theres a difference between hepa and true hepa) which filters carbon dioxide, dustmites, pet dander, any odors, etc. I love my TriStar and I will stand up for it. I do apologize that you recieved poor customer service, do not blame the company nor the product for such rude representation. Enjoy your TriStar.

I'm very sorry that all of you have had a very negative expericence with The Tristar Cleaning System. As a former distributor for the company and am considering being a distributor again, I can only say that The Tristar machine is an excellent quality unit and cleans better than 99 percent of vacs on the market. THE PROBLEM IS THE SALES ORGANIZATION AND MANAGEMENT OF THE LOCAL DISTRIBUSHIP!

First of all, sales people should not be knocking on doors at 9 pm. They also should treat their potential customers just as
they would treat their own grandmother. I believe in treating everyone with respect and diginity.

The Tristar system is owned and manufactured by the same person that owns Electrolux in Bristol Va. Both the Electrolux and Tristar systems are manufacture under the same roof. The Tristar shampooer is the same as Electrolux's but with a different name.

Every home that you drive by hopefully owns some type of vac or cleaning system. One out of seven homes will buy a vac this year whether they see one demoed or buy from a store.

In my Opinion, Tristar ranks up to effeciency, quality, and ease of use as a Rainbow cleaning system. The biggest problem is that distributors utilize techniques like "BANGING" on doors and poor people skills to marketing an EXCELLENT PRODUCT!

NOT ALL OF US USE THESE SAME METHODS OF SALES AND WE, FOR THE MOST PART, HAVE EXCELLENT RAPOR WITH OUR EXISTING AND FUTURE CUSTOMERS.

RAY S.
ASHEBORO, NORTH CAROLINA

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I need to ask anyone that has bought a tri star vacum? Did they say that it was made from the company electrolux? I'm investigating somethings because the other day the man brought me a dirty clearner that was a electrolux and than the same day said o i brought u the wrong clearner and gave me the same exact cleaning system but this time it said tri star...please email me because i need to get to the body of this...the only reason i bought the vac is because i know how good the electrolux company is...let me know please!

I had a call from this gal saying they would shampoo one carpet. I said, I am not interested in buying anything right now. She said, thats ok as the fellow is compensated. So, this young man shows up and seems nice..but wants to start showing me the home filter system machine...then on to the vacumn and showed how it worked etc. I told him I just want to have you shampoo the carpet. He did a section in the middle of the room and then would stop and ask me how I liked it and would I buy it at a good price today.
I told him I do not buy on the spot...I like the way the shampoo machines worked...but, am not ready to buy as i need to go on line and check out this machine. I don't know you or your machine and how it compares to others. He said, a rude remark and then tried to change it...I told him that there are people out there that can't say no and thats who you sell to. Sales is sales and thats how you make your money.
I have a kirby that I have had a long time..but I have a hoover that I like a lot and does what I want.
He kept up the pressure and said, he would give me $700 for the kirby..so...by the time he left he was selling me the vacumn, pluse the filter for $1500 and said it was only good till nine tonight. he he
He said, in a rude voice enjoy your free shampoo. I told him to take his things and get out as I didnt like his attitude. I said, you not getting your way to you can act rude. We have 65percent seniors in our town. It would be easy to con some of them. I told him I belong to the red hats and I will tell all 200 of them how rude and pushy you are. He didn't like that and tried to be nice. I have had to fight for all I have...widow at an early age with seven children to raise...I had to be thirfty and not be taken advantage of. I guess it comes down to...just say no. I am a senior lady.
I am glad I looked up this vacumn on line...now I know not to buy.

I'm glad that I'm not alone. We were scammed into buying the same piece of crap for $2600.00. I guess they ripped you a litlle worse. What's even better is that if you add in the finance charges (assuming you don't pay it off early) you could be paying up to $5000.00 for it! What a rip! I am working on a way to get out of this but I have a feeling that it is a waste of time. I have tried contacting the company in Tampa where the salesman was supposedly from but they can't even find my contract. If anyone has had any luck returning this piece of crap please let me know!

VERY SCARY! GOOD THING YOU DID NOT LET THE PUSHY, OBNOXIOUS, OVERLY PRESSURED SCAM ARTIST IN YOUR HOUSE! HOPE YOUR NEIGHBOR DID'NT BUY ONE. BECAUSE MY HUSBAND AND I DID. WE ARE VERY FREINDLY PEOPLE AND ALWAYS WILLING TO HELP OUT. UNFORTUNNATELY WE WERE GREATLY SCAMMED AND FEEL REAL STUPID. WE ARE NOW PAYING $3000.00 FOR A VACUMN CLEANER THAT DOES NOT FUNCTION AS PRESENTED. IT CLEANS THE CARPET , BUT CAN BARELY PICK UP A HAIR OFF THE BARE FLOORS, EVERY TIME I PULL IT AROUND A CORNER IT FALLS OVER, THE TOOL HOLDER DOES NOT HOLD ALL OF THE TOOLS , YOU HAVE TO CARRY THEM AROUND IN YOUR POCKET. THE BAG CANNOT HOLD VERY MUCH DIRT WITHOUT THE SUCTION LOSING POWER, I COULD GO ON AND ON. OUR EXPERIENCE WITH THE PRESENTATION IS DUPLICATE OF EVERY ONE ELSE THAT GOT SCAMMED. BESIDES THE 80.00 WE PAY PER MONTH I STILL NEED TO PUCHASE ANOTHER VACUMN CLEANER THAT REALLY DOES WORK LIKE THE KENMORE I TRADED THAT WAS DOING A FINE JOB CLEANING! AND MY ALLERGIES ARE JUST THE SAME! ANY ONE OUT THERE KNOW HOW TO GET OUT OF A LOAN THAT YOU DO NOT WANT? SHAME ON US FOR TRYING TO HELP THE VERY NICE FREINDLY SALESMAN OUT, I SHOULD HAVE STUCK TO THE TEN TIMES I SAID NO! THERE SHOULD BE A LAW TO PUT THESE PEOPLE AND THERE SO CALLED COMPANYS AWAY. IF THEY WERE ABLE TO DO THIS TO MY HUSBAND ME, WHOM ARE EDUCATED HARD WORKING AMERICAN CITIZENS, I SHUTTER TO THINK HOW MANY ELDERLY AND FORIEIGN PEOPLE HERE IN OUR COUNTRY HAVE BEEN TAKEN ADVANTAGE OF. THIS IS AN OUTRAGEOUS SCAM ON UNSUSPECTING PEOPLE! CAN'T ANYTHING BE DONE?!

STUPID, STUPID, STUPID!
BRADENTON, FL

The Air fryer was plugged in operating normally when the plug began to spark in the outlet starting a fire up the kitchen wall. Thankfully we were in the kitchen when this happened. One prong from the Air Fryer plug remained in the outlet when I pulled out the burning plug putting out the fire.

the unit works great except for 1 feature ,the spit for the rotisserie is too short ,needs to be about a 1/2 inch longer

did not get all the parts in the box 2 adjustable skewers racks,10 skewers ,and rotating basket model # CM-006

February 5, 2022- Is my Purchase Date

My French doors will no longer stand open. Therefore, I cannot cook without getting Burned. The doors stopped standing open 1 week ago.

I need new doors & how to install Them?or A New Air Fryer

I am making this complaint because I cannot find help resolving my problem.

I got a new Power Pro air fryer oven last week. I have used it a couple of times and it seems to operate the same as the one that finally quit after over 3years of regular use. This oven is slightly smaller in capacity but suits my needs wonderfully.

I purchased the PowerXL for Christmas 2022 and a couple days ago it stopped working. As I was cooking and it was nearing the end of the timer, it shut off without its usually beeping. I unplugging it from the outlet it shocked me. It has not worked since. I really liked the product before that.

I recently received this air fryer in november and when you use it, it has an odor and the food you cook in it taste like the odor smells i need to know what is causing this because the food apparently is absorbing the odor and that cannot be safe to eat.

I received and used my sealer a lot. It was great but one day I got it out to use as I had just gone to the grocery. I like to buy my meat on sale and in bulk. When I went to seal my meat, it would not work or tun on. I contacted customer service and returned it on October 14, 2022. I have not received a follow up call/email/text.

Plz return the my product

No good cheap quality. had to pay out of my pocket to return the crap. If you cared about the customer they should not have to pay to retun the crap. like $69.00 loss to return. If the product had a defect why did I have to pay to return.

Hello, I received the air fryer as a gift 2 months ago. The system will not heat . I have tried many different ways to correct the problem and have failed. What can be done to fix this issue.

I bought 1 year ago, the basket and there's rust on the bottom of the basket, I need the replacement of the bottom piece or the whole basket. Any way I can or you guys can replace this and give me a new basket?

the product i received was from china and after speaking to a rep at ur phone he told me that none of your products comes from china and the i received is counterfeit i need a email sent to my email adress brownfred701@yahoo.com that way i can get my money back from pay pall

My in-laws from my first marriage owned a vacuum store in NM. They were Kirby and Tri-star distributors to several states, as well as having 4-5 sales reps for the surrounding areas. I sold the Compacts (earlier version of the Tri-star), and the Tri-star out of the vacuum center. We sold every brand of vacuum from there. I can tell you those models were the BEST vacuum in the world. Back then they ran around $890. With a "trade in". I had my Compact and Tri-star until a couple months back when we were having new garage doors installed and my husband set them outside on the drive way! Well someone decided to help themselves to my prized processions. I'm so pissed, I could scream! These truly are the best vacuum, and these experiences you have had with your salesmen are inexcusable. There is no way our business would have tolerated that kind of behavior. One thing we did have was a finance company in place to offer low monthly payments, and the vacuums sold themselves. Back then they were made by Interstate Engineering and they stood behind their product. It was then sold to the company who owns them now. They are located in Dallas, but good luck trying to talk to them. They are rude. I will be purchasing one off the internet!

I used to work for Tristar. I am not the salesman type, so they fired me before I hit the minimum necessary demonstrations I needed to perform per month and they didn't pay me anything. The vacuums work well, but not $1500 better than the $300 vacuum I have.

On December 17, I replied to a postcard received from Olympic Air Solutions to inquire of a prize I won. Prizes included a kitchen serving set, tickets to a Green Bay Packers game, a digital camera, Apple iPod Touch and a top prize of $10, 000. I was informed that I won, but my card must be verified by an agent of the company. As part of the verification process, I was asked to view a FilterQueen Indoor Air Quality System. The representative on the phone stated the demonstration was brief. Fair enough. I weighed out the chance to win $10, 000 with maybe a half hour of my time. An appointment was set up for an afternoon visit.

Shortly before the scheduled visit, I received a phone call from a sales manager informing me the sales person was running late and if I would be o.k. postponing my appointment by one hour. One hour turned into two and a half hours. After waiting patiently for two and a half hours past the scheduled visit, the sales person appears. After verification of prize card, I was presented with an 18 piece BBQ set and asked to participate in a product demonstration.

The demonstration included the Defender and the Majestic. Both products were of good quality and the salesperson did a fine job with the demonstration. After a one hour and forty five minute presentation, I was ask to answer a few questions regarding the demonstration and the products. I made it very clear I was not interested in making a purchase. It did not matter how much the products cost, I was not in the market to purchase an air purifier or a vacuum cleaner. However, the salesperson was here to do his job, so I patiently listened as the price of the combo was presented.

The Defender was listed at $998. The Majestic was $2, 998. After quickly stating “NO”, the salesperson called his manager. There was a back and forth conversation between the sales manager and the salesperson. The sales manager would dictate to the salesperson a series of demeaning questions such as “so you admit your current vacuum does not do the job the Majestic does. You prefer to live in dirt?”

After indicating if I had to choose between the Defender and the Majestic, I indicated I would choose the Majestic but stressed again I was not interested in either product. The price dropped from $2, 998 to $2, 600 to $2, 200 to to $1, 500. During the entire negotiation process, I could hear the demeaning conversation taking place between the sales manager and the salesperson in order to hook me as a customer. After refusing to pay $1, 500, I heard the sales manager order the salesperson to offer a price of $1, 200 and perform fellatio on me (actual words spoken were more vulgar and offensive). Of course the salesperson, acting as a true professional, did not relay the entire message to me and was unaware that I was hearing both sides of this abrasive conversation. After rejecting the offer to pay $1, 200, a final offer of $999 was made. I quickly rejected the price of $999 and the presentation finally ended.

I am posting the report to alert other people in the community.

I was also gullible enough to buy the vacuum about 4 years ago. I hate it too. It is cumbersome to pull around, the bags are expensive, and there was no place to get the maintainence on the machine.

I got snookered into paying $2500 for a TriStar vac a few years ago. I had been using my 1989 Eureka canister. I had already been snookered into paying more than that for a name brand upright, but I can't use an upright. I don't see how anybody can. It'll give you wrist arthritis. Not to mention it won't go under furniture, or maybe it has an attachable hose that'll go under furniture, but that's a hassle. Anyway I just couldn't live with the upright, so when the TriStar guy came by, I was ripe. I was impressed with the amount of dirt it allegedly picked up from my carpet. And the swirling "technology" that did something special -- I don't remember what now, but "keeping the dirt from coming back out the vac" is what comes into my mind. He took my Eureka and the upright in trade and I still had to pay $2500. With the amt of money I paid for the upright and the TriStar, I could make a big down payment on a new car.

I did manage to get my Eureka back. The TriStar doesn't do a better job than a THIRTY-SEVEN-YEAR-OLD Eureka canister. It does a terrible job (even with a new bag) of picking up even little pieces of debris off the top of the carpet. I'm talking little, like less than a millimeter in diameter. Something I've probably brought in from outside. And when it's running, it smells like wet dirty dog. I HATE THE THING!

The salesman was charming and I'm a fool for charm. He called a couple of times after ripping me off (before I realized I'd been ripped off) to see if I needed bags and was satisfied w/the machine. Then one day he dropped over(!). He found out I was taking a prescription drug that sells for big monies on the street and proposed that I sell some to him and he would split the profits with me. HUH? I told him no and haven't heard from him since. I should have turned him in but didn't know the address of the TriStar store or warehouse or wherever he worked out of.

Not only does the machine not pick stuff up, the clasp that holds the top down over the bag chamber won't stay latched. If I pull the vac by the hose, it'll open. And the retractable cord doesn't retract any more. It's only 3 yrs old at the most.

I suppose I should talk about the positive aspects of the vac: It's fairly quiet. It has a very long cord. It's relatively easy to change heads. NOT WORTH $2500 for those things. All vacuums should have a long cord and be fairly quiet. DO NOT BUY A VACUUM CLEANER FROM A DOOR TO DOOR SALESMAN! Go on line and look for the vac with the best reviews by a professional consumer review organization. It won't cost you as much and I'm sure you'll like it better & it'll last longer. That's what I'm going to do now.

Your Agree/Neutral/Disagree is very confusing. "Your attitude towards complaint" -- Agree, Neutral, Disagree? Of course I agree with my complaint. Otherwise I wouldn't be making the complaint. Or did you mean something else? Because if you did, it's not at all clear and I'm an editor.

Around four months ago, I had someone knock on the door and offer me a free doormat. Five minutes later some guy comes barging into my house and asks us just to hear him out. He gave us the sob story about how he was trying to sell these vacuums to support his family and only needed to sell one more to make his quota. I normally would not fall for this but I felt sorry for the guy and I needed a vacuum. He made it sound so great and promised to come back with a free duct cleaning and A/C filter. I couldn't afford the vacuum so he made it easy and made a payment plan that wasn't supposed to start until March 2008. The finance company has been harassing me since December about a late payment - go figure. The salesman never returned with the free bonuses he promised and the vacuum is a piece of crap. The hose clogs if you try to suck too much up and it is a real pain to lug the machine around. I wish that I could get my old Oreck back from him and give this piece of crap back! What a rip off!

I was excited to see the commercial for this bra had full figured models that looked great in the bras. ( i am the same size as some of them). I rushed to order. After waiting 8 weeks, I called to be told " go on line to check your statice" . Poo!, I waited for a rep tyo pick up as they suggested. After 5 min. I got a dial tone. I finally recieved my tresures 10 weeks after ordering. They were too small and rolled up imediately( which they never do) Poo!. I got on the phone again and after 4 times a very nice man said he would send me our a larger size. "Just send back the ones you got". I did so and recieved my larger size in less than 2 weeks.(go figure). The new bras were the same poor fit, non supporting, roll up messes as the old ones. I am a 44 c cup now, and looked like a flat mess . I packed those babies up and sent them back expecting a refund. HUH! I recieved an e-mail confirming the return with no info. as to my refund. I called, got a machine which gave me another numb. I called and got a machine telling me to call on Mon. or Tues. as these were not busy times. Guess what, It was Tuesday! Got another number though. I called . only to be told they don't refund if a exchange has been made. I flipped out. The lady said maybe she could help me gause I was so nice. Good God! They have now promised me a refund within 2 days. I cannot wait to see if anything happens, what. Don't buy this item ladies, It is a clear scam. I urge you to e-mail me with your mess as misery loves company you know.( lavander@aol.com )