My experience with trend times was equally horrible. I ordered a unicycle on 12/16/14 for my granddaughter for Christmas. I paid for expedited shipping which gave a date of 12/21/14 as the latest date of arrival. The unicycle was ordered in blue, a 16" wheel height. On 12/21 I sent a friendly Email. When I got no response I decided to try again the next day; I sent 2 more Emails, the first was still very friendly, then I tried to call;I was on immediate hold for over 20 minutes when the call "disconnected". I called right back and was again on hold this time for over 1/2 hour! The 2nd Email was stern and I questioned the hold time length AND why they had not contacted me when their site says they guarantee an Email response within 24hrs. The NEXT day, now the 23rd, I sent yet another Email this time questioning why they don't follow through with their promises and again, where was the unicycle! Still nothing. The 24th I sent another Email this time telling them that I intended to report them to every consumer fraud group I could find. Finally, after several more Emails, on 12/29/14 I reported them to the Federal Trade Commission.
On the morning of the 30th, I received a phone call, the woman's voice was shaking the whole time she talked so I'm quite sure the FTC promptly contacted trendtimes, she was still belligerent; she stated that she didn't have time to "bother" contacting me before Christmas and that she had sent an Email stating that blue unicycles were sold out and I would have to make due with yellow or silver. I told her that I had never received a single Email from trend times. I chose silver and was told I'd see it by the end of the week and without another word, she hung up. As for my purchase-I'll believe it when I see it. I certainly doubt I'll see it that quickly, if at all. Avoid shopping with trendtimes and you'll save yourself a lot of frustration.