Travelsmith.com / Order wasn't shipped

I made an order here and it wasn't even shipped!
I paid for my order but did not receive a shipping confirmation message so I contacted them and they assured me everything was fine and there was nothing to worry about. After two more weeks of waiting I contacted again and spoke to someone else who told me that due to some issues order wasn't shipped!! Then I asked them to cancel it but they refused and when I asked how much time do they need to ship my items they said they had no idea. Terrible service and absolutely useless and ridiculous support!! Don't buy anything from TravelSmith!