SUBMIT A COMPLAINT / Order wasn't shipped

Novato, CA, United States
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I made an order here and it wasn't even shipped!
I paid for my order but did not receive a shipping confirmation message so I contacted them and they assured me everything was fine and there was nothing to worry about. After two more weeks of waiting I contacted again and spoke to someone else who told me that due to some issues order wasn't shipped!! Then I asked them to cancel it but they refused and when I asked how much time do they need to ship my items they said they had no idea. Terrible service and absolutely useless and ridiculous support!! Don't buy anything from TravelSmith!

May 8, 2017

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