TravelSmith Outfitters
Reviews and Complaints

This is a great company. If you ever have to return something, they are quick to refund. I recently purchased something from their competitor, Magellans, which I returned and it took 2 phone calls and six weeks before I saw the credit even though I had tracking information and a signature. Never again. I will always buy from Travelsmith for this type of merchandise.

I love to shop at TravelSmith.com. They offer great sales pretty much all of the time. I've never bought anything there at full price. The quality of their clothing is outstanding. Their customer service is among the best you can find anywhere. They go out of their way to help you. TravelSmith.com delivers on time and to your door. If you want or need to return something, they are easy to work with. It's wonderful to find a store with a real dedication to customer service. It helps me shop with confidence.

I made the mistake of seeing a dress I thought would be nice for travel, and I put it on my Christmas list. My relatives did not communicate well, and I ended up with two of them. They were HUGE despite being extra smalls. Also, these were supposed to be specifically designed for travel, but they were incredibly wrinkly and obviously were not wrinkle free items. I sought to return them. Strangely, I was issued THREE merchandise credits (for two items) and was told I would receive free shipping for an exchange. I did not receive free shipping. Their clothes all seem to run HUGE. I am normally a size 6 but everything looked enormous on their website. I tried to take advantage of one of their sales (for a pair of boots--they can't mess up the sizing on those, right?), but the exclusions basically made getting them on sale impossible. I finally found a peruvian pima tank top I could buy that might fit in an XS. I ordered three because I truly just wanted to use the credit and there was nothing in their whole store that I wanted. Shipping took forever (no modern clothing company takes this long) and when I received my items, two of the tank tops were there and they sent me a third item that wasn't even remotely related to the tank top. It was item *** in size Medium. I kid you not, it was actually about a 2X despite being labeled medium. My two kids laughed when I pulled it out of the package to show them because this was supposed to be for me! Now, I have to package up this item (yet again) and drive back to the post office because they messed up. (Many companies nowadays just say go ahead and donate it when they make mistakes.) And, they are going to take as long to send the replacement item as the first go-round, which took almost two weeks! What a flipping joke this company is! Overpriced clothing, huge sizes, and snail-like shipping. They really just need to close down. I am sure they eventually will. In somewhat positive news, the XS tank tops are only slightly large--so with a few high heat dryer cycles, I may actually get to wear the $80 my relatives so graciously spent on me initially. Mind you, I would be able to find these tank tops in a store for about $15 each (or at Venus), but at this point, I just never want to deal with this company again.

I recently placed an order on TravelSmith's website, but unfortunately, my order was still in process after a week. When I tried to call their customer service, I was put on hold for what felt like forever. It seems like there's only one person working in their customer service department because the queue only goes down one at a time.

Finally, when I was able to speak to someone about my order, they told me that it was being held up because some of the items were on back order. They couldn't give me an estimated shipping date, which was frustrating because I needed two items for an upcoming trip. Despite this, I decided to go ahead and order the items anyway.

However, I soon found out that TravelSmith had lied to me. Both my new order and the previous one ended up shipping on the same day. It seems like they just wanted to charge me for shipping and didn't care about my needs as a customer.

I would caution anyone considering ordering from TravelSmith to be careful. In my experience, they are not a reliable company and you're better off going to Amazon or another retailer. I was extremely disappointed with their customer service and the overall experience. In my opinion, they are the worst.

It took me a good 10 days to get my order from TravelSmith after I placed it. I was a bit disappointed to see that the order said "FedEx" but it was actually delivered by the U.S. Postal Services. I had to pay $22 to get my stuff shipped to me, which I thought was way too expensive. And if I wanted to return anything, I'd have to pay $7.50 to ship it back to them. That's just too much money to spend on online shopping.

Out of the 6 items I ordered, I'm only keeping one. The quality of the jacket I got is paper-thin and see-through. The cardigan is much too large, even though I ordered it in my original size. The tops were supposed to be "reversible," but they're really just pinned at the bustline, so it gives the "illusion" that it's a v-neck. The material was too clingy for my liking.

Overall, I wouldn't order from TravelSmith again. I'm afraid that the pants I did keep are going to be collecting things because they're very staticy. It's just not worth it.

I've been a loyal customer of Travelsmith for years. Their quality and customer service have always been top-notch. I still have items that I purchased 5 to 10 years ago, and they still look great and are ready for my next adventure. However, my recent order left me disappointed. The quality of the items was not up to par, and the sizing was off. I had to return everything.

What really confused me was the labels on the items. Instead of "Travelsmith," they said "Northstyle" or "Magellan." After doing some research, I found out that Travelsmith had been bought out by a new company. It's clear that the new company is selling cheap Chinese goods that are nothing like the high-quality products that Travelsmith used to offer.

It's a shame to see such a great source of stylish and good quality travel clothing go downhill like this. I won't be ordering from them again.

I gotta say, I've been getting a lot of emails from Travelsmith.com lately, all saying "free shipping ends tonight". So, I decided to take advantage of it and place an order. I also got a sweet 40% discount, which was pretty awesome. But, when I got my order confirmation, I noticed that I was charged $15 for shipping. What the heck? There was nothing on the website that said I wouldn't qualify for free shipping if I used the discount. Maybe it was in tiny print or something, but I couldn't find it. So, I ended up spending over $200 and still had to pay for shipping. I was pretty ticked off, to be honest.

I decided to contact customer service to see if they could refund the shipping cost. But, they refused. They said that the free shipping offer only applied if I didn't use the discount. What a bunch of baloney! I don't deal with deceptive companies like that. And, to make matters worse, the site also says that they offer free exchanges. But, what they don't tell you is that if you want to return something, it's gonna cost you. So, if you're thinking about ordering from Travelsmith.com, be warned. You can only get one deal from them - either free shipping or a discount. And, if you don't like what you ordered and you're not exchanging it, you're gonna have to pay for postage. It's a real bummer, but that's just the way it is.

I've been a big fan of TravelSmith for a long time now. I just love the way they put together their styles, the fabric they use, and the way they size their clothes. And the prices are always reasonable, especially when they have a sale going on! But then I heard the news that TravelSmith was going out of business, and I was really bummed out. So you can imagine how happy I was when I started getting emails from them again. I was so excited to place an order and get some new clothes!

But my excitement didn't last very long. When my order arrived, I was really disappointed to see that one of the items had a North Style label on it, and the other had a Magellan's label. Neither of them were up to the usual TravelSmith standards that I had come to expect. I ended up keeping one of the tops to wear around the house, but the other one went straight to the Red Cross.

I'm sorry to say this, TravelSmith, but until you start making clothes that are up to your old standards, I'm not going to be a customer anymore. I really miss the old TravelSmith, and I hope you can get back to the way things used to be.

I just had to order the Tropical Microfiber Pants from TravelSmith again, and let me tell you, it was not a smooth experience. The first time I ordered them, I waited patiently for two weeks, only to be told that they were back ordered. I was so disappointed because nowhere on the website or in my confirmation email did it say that the pants were not available. I decided to give it another shot and made sure to check the availability before submitting my order. The website said that the pants would be delivered in just 5 days, but the email confirmation said it would take 10-12 days.

I waited patiently for 13 days, but the pants still hadn't arrived. I decided to call TravelSmith to see what was going on, and that's when I found out that the pants were back ordered again and wouldn't be available for another 3 weeks. I was so frustrated with TravelSmith. I've ordered from them before and never had any problems, but something has definitely changed for the worse in the last year.

I just wish that TravelSmith would be more transparent about their inventory and delivery times. It's so frustrating to wait for something that you thought was available, only to find out that it's not. I hope that they can improve their processes and communication in the future, because I really do love their products.

So, I got this $100 gift card from TravelSmith for Christmas. I was pretty excited to use it, so I went to their website and bought a bunch of stuff. But, after waiting for several months, I still hadn't received anything. I reached out to them three times, and each time they told me that my items had already shipped and would be arriving soon. But, that wasn't the case.

I waited for four months before I finally asked if they could just reimburse me or replace the gift card. They said they would issue a new gift card, but it's been over two months and I still haven't received it. I've reached out to them again, but they haven't responded yet.

Honestly, I'm pretty disappointed with TravelSmith. I don't usually write reviews, but I wanted to let others know that this company isn't very customer-friendly. If you're thinking of giving someone a gift card from TravelSmith, I'd suggest looking elsewhere.

I recently bought a dress from TravelSmith, and I must say, I was quite disappointed with my purchase. I ordered a medium-sized "above the knee" dress, but when it arrived, it was way too big for me. I'm only 5'4" tall, and the dress fell several inches below my knees. I couldn't believe it! The catalog model must have been a giant or something because there's no way the dress could have been so high above her knees.

I decided to return the dress, but when I saw that they would deduct nearly $8 from my refund, I was quite upset. I mean, why should I have to pay for their mistake? So, I called the company to complain about these return charges, and the person on the other end of the line was obviously very annoyed with me. But, after some arguing, they finally agreed that I wouldn't be charged for the return postage.

However, when I received notice of my refund, I was shocked to see that they had deducted $18.14 from my refund! I couldn't believe it! This is a terrible company, and they deserve to be put out of business. I mean, how can they treat their customers like this? It's just not right.

Overall, I would not recommend TravelSmith to anyone. Their sizing is way off, their descriptions are deceptive, and their customer service is terrible. Save yourself the trouble and shop somewhere else.

TravelSmith really let me down on multiple occasions. I had a terrible experience with them when I placed an order, tried to return a product, and requested a replacement. They caused me to waste countless hours of my time, and to make matters worse, I never even received the merchandise I had ordered. This was especially frustrating because the items were seasonal and I had been counting on them for the winter months.

To make matters worse, TravelSmith never even bothered to contact me to let me know that one of the items I had ordered was out of stock. I had placed the order over the phone, and the representative I spoke with never mentioned that the item was unavailable. Instead, TravelSmith simply issued a refund for the entire order without even attempting to contact me to ask how I wanted to proceed.

When I brought all of these issues to their attention, TravelSmith's response was incredibly disappointing. They showed no remorse for their mistakes and simply told me "too bad." I was extremely disappointed with their lack of customer service and will never shop with them again.

Overall, I would not recommend TravelSmith to anyone. Their lack of communication and poor customer service left me feeling frustrated and disappointed. If you're looking for a reliable and trustworthy online retailer, I would suggest looking elsewhere.

Travelsmith had a sale on travel underwear and I was excited to see that they had a similar style to ones I had bought from them before. The price seemed really good, almost too good to be true, but I decided to give it a shot. However, I was a bit taken aback by the high price for shipping and handling for such a lightweight and non-fragile item.

I took the underwear with me on a trip abroad and was disappointed to find that the elastic in the leg holes was too weak to keep the garment closed around my legs. This was not the same fit and performance as the items I had purchased from them before.

When I returned home from my trip, I planned to return the underwear for a refund or exchange. However, I was shocked to find that the packing slip stated that all sales were final and that no returns or exchanges would be accepted. To make matters worse, they added insult to injury by stating that their message superseded the return instructions printed on the back.

I am not only disappointed in the diminished quality of the merchandise, but also in the sour quality of their customer service policy. It's frustrating to spend money on a product that doesn't meet expectations and then not be able to return or exchange it. I hope that Travelsmith will reconsider their policy and prioritize customer satisfaction in the future.

On July 6th, I ordered this anti-theft, RFID-blocking bag for an upcoming trip to Europe. As of September 1st, it is STILL on backorder. This is completely unacceptable! Now it's too late to order from another company. The only thing I've heard back from TravelSmith is that they will be happy to cancel my order.

What horrible customer service! I will NEVER shop with TravelSmith again, and I'm going to make sure everyone I know hears about this incident.

ORDERED ON LINE: I am extremely disappointed in the credit return service. The package was returned using the enclosed return label May 24th (sizes were not as stated in catalog - too big). Mailed from NC to Connecticut May 24th. June 12th, I am still calling about the return. The customer service people can not even get on the same page as to IF they received the package. I.E., CSR 1 says it is in the warehouse Monday, June 5th, refund June 12th. I called June 12th, CSR 2 says they have not received the package. I talk to supervisor CSR3, did receive package on Tuesday, June 6th. Will refund Tuesday. [A big explanation about their 2 warehouse and the package going to the wrong warehouse - shouldn't it be in a computer system once received? ] If this inefficiency is my problem then PLEASE allow me to come to your organization and use six sigma process improvement methods so I can get my credit return!

The instructions say refund within 3-5 days. We are past that! CSR3 informs me that package is at the warehouse and it will take a week. BUT that is not what the return instructions state. The CSR are not on the same page nor are the printed instruction that state 3-5 days when return is received.

I should not have to do this much follow-up!

I made an order here and it wasn't even shipped!
I paid for my order but did not receive a shipping confirmation message so I contacted them and they assured me everything was fine and there was nothing to worry about. After two more weeks of waiting I contacted again and spoke to someone else who told me that due to some issues order wasn't shipped! Then I asked them to cancel it but they refused and when I asked how much time do they need to ship my items they said they had no idea. Terrible service and absolutely useless and ridiculous support! Don't buy anything from TravelSmith!

I made quite a big order and bought many things from TravelSmith. There were things I bought for myself and two shirts for my husband.
When I received my order half was missing, my top was missing and two shirts.
I contacted TravelSmith and they claimed that was just an accident and promised to fix everything. They said I'll get the rest of my order within few weeks.
16 days later I received the package, but it was really small and when I opened it I saw that there was only one shirt!
I contacted them again and said that I'm still waiting for the rest of my order. They were surprised to hear that and asked me to give them extra time.
Two items are still missing and TravelSmith don't seem to care. They are unprofessional and can't do anything right! What a joke!

Travelsmith has the absolute worst customer service. I ordered a hat. Pretty simple, huh? A month later and 5 calls, no hat. Customer Service #### (er. Representatives) said... call 1: hat will ship next week... call 2: hat will ship Monday... call 3: hat was shipped to wrong address... call 4: can't find your order... call 5: Hat will ship next week. Customer Service #### were not only incompetent but rude. They could have not cared less. I asked to speak to a Manager and they refused to put me through or give me a phone number. Strange thing is, I'm a repeat customer, but guess what... I am now a former customer. Recommend you shop elsewhere. The place is a looney bin.

I have no idea where did they get my email address, I never bought anything from them. Anyway, I received a message from a company called TravelSmith and they offered me a free shipping and a discount for a first time customer. That was quite an interesting offer so I went to their website to see what they had. I found a nice backpack on their site and ordered it. It was quite expensive but with the discount it seemed like a great deal. For some reason discount wasn't applied and they charged the full price and they also charged $30 for shipping! I sent them a message and asked them to cancel my order but the did not reply. Recently I received my bag. Even though I asked them to cancel my order they still shipped it. Horrible site and service!

I made the mistake of ordering $525.99 worth of goods from this credit-card fraud factory a week before I was to fly to Europe for a long-planned, much-needed vacation. Within 12 hours, Travelsmith had charged my card for $2, 103.96! There they were on the on-line statement for my credit card account: 4 identical Travelsmith charges, each with the same date, each for $525.99. Not only did this result in an overcharge condition (and additional charges) on my credit card, but Travelsmith's available telephone personnel could provide no explanation and nothing but bland assurances that it "should take care of itself in a few days." Later, they flatly contradicted me. While I was looking at the online account status page for my account at my credit card issuer's website, staring straight at the FOUR IDENTICAL $525.99 charges for Travelsmith Catalog, Travelsmith personnel kept blandly insisting there was only one such charge. I begged them to call the credit-card issuer and tell them there should be only one $525.99 charge, I even gave them the phone number and contact information for the person I had (after much time and trouble) located at the credit card issuer who said he could fix it, if the merchant would contact him. Travelsmith simply said they cannot do that. As a result, I am unable to make other needed travel-prep purchases, nor will I be able to fly with any assurance that I will be able to use my credit card while I am in Europe. MY TRIP TO EUROPE HAS BEEN RUINED! I assume I will eventually be able to recover some of my money through the credit-card "dispute" mechanism, but that is small consolation at this point.