[Resolved] Travelgenio — unauthorized credit card
I wrote the email below on June 9th but havent heard back.
My son and two friends tried ordering tickets on May 24th for a flight from Tel Aviv to Prague, departing Tel Aviv on July 1, 2018.
They used your website to purchase 3 tickets for the following passengers:
Mr. Amichai Wolf
Mr. Alon Yechye
Mr. Daniel Hochstadt
Initially, your web site did not show them that the credit card payment was accepted. After approximately 15 minutes of this situation, they decided to leave your website and try to purchase the tickets through a different website.
There were no warnings at all about leaving the web site or any indication that something was occurring.
On this other website, the purchase was accepted right away.
The next morning when Mr. Hochstadt checked his email, he was shocked to learn that the original purchase they had had tried to make through your website was actually completed after they had left your website. The purchase occurred 5 hours after they had left your web site!
The flight code is QCTDMF
They are now in a situation whereby they have tickets that they no longer need. It is totally unacceptable that a purchase on your website happened 5 hours after they had already left your web site. As mentioned above, there was no indication at all that the purchase was in progress or any warning about leaving the web site.
I demand an immediate full refund for all three tickets as my clients cannot cancel the tickets that they purchased through the other website.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TravelGenio Customer Care's Response, Aug 07, 2018
Hi hill660. You will receive a reply by email within the next few hours. Thank you for your collaboration.
More Travelgenio Complaints & Reviews
- [Resolved] Travelgenio - travelgenio do not respond to refund and credits for flights 
- Travelgenio - flight cancellation refund 
- [Resolved] Travelgenio - this company is a fraud. don't book with them 
- [Resolved] Travelgenio - change of date for ticket 
- [Resolved] Travelgenio - refunded money
- [Resolved] Travelgenio - payment method unavailable
- [Resolved] Travelgenio - customer service 
- [Resolved] Travelgenio - flights 
- [Resolved] Travelgenio - refund
- [Resolved] Travelgenio - charged higher on credit card, unethical behaviour, lack of information