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[Resolved] Travelgenio / refunded money

1 Saudi Arabia

Dear respected customer services representatives (refunds group) :
These are the tickets reference codes:

Ticket:077-[protected] - eisawi hassan
Ticket:077-[protected] - eisawi ameenah
Ticket:077-[protected] - eisawi haneen
Ticket:077-[protected] - eisawi arwa
Ticket:077-[protected] - eisawi khawlah
Ticket:077-[protected] - eisawi feras
Ticket:077-[protected] - eisawi mawadah
Ticket:077-[protected] - eisawi dareen
Ticket:077-[protected] - eisawi taraf

Https://mail. google. com/mail/u/0/?tab=wm#sent/15a844999366ebf2

1 - on 8-2-2016 you charged me 4706.11 eur for nine air tickets
2 - nearly on [protected], I started e-mailing travelgenio agency about refunding of these tickets
3 - you told me through these e-mails about the penalties that there are 120eur pluse 30eur which is equal to 150 eur for each tickets
4-now the total penalty for nine tickets are equal to 1350eur.
5 - I chicked with my bank and they print the transaction for me and it was 2659 eur
5-by subtracting 1350eur form 4706.11eur, the remaining is 3356.11 eur. but you refund is only 2659eur

6 - I think it is my right to know the detail of my refund and how you calculate it. I believe that I have 697 eur remaining with you.

For contact :
H. a. eisawi@gmail. com
Mobile number: [protected]


  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TravelGenio Customer Care's Response, Mar 23, 2017

    Hi, please send us all the details regarding the refund petition to and our team will be pleased to assist you. Regards

Mar 22, 2017

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