I agree . . . never again on Trane and no referrals to clients. I too have had bad luck with Trane. Have been a homeowner for 45 years and never had more than $100 - 150 repair bill on a furnace and never had to replace a furnace. In 2004 I needed a new AC and decided that since my functioning furnace was 20 years old that I would replace it too, more for safety reasons than anything, and possible for efficiency. So now, 5.5 years after the new furnace was installed the circuit board goes bad and my bill, including the service call will be $578. I think that it is deplorable that an expensive piece of equipment lasts only 5 years. Now they are telling me that the new board is only warranted for 1 year and that until the new board is in, they can't tell for sure that the board is the only problem. I will be replacing another AC unit and furnace in my home in the near future and guess what? You can be sure it WILL NOT be a Trane! Since I currently have unlimited server space and a .com only costs nine dollars I am considering my own web site against Trane products.