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Toys r us / refund

1 United States
Contact information:

Hello my name is Nancy Granados, I went online to purchased 2 items online back on Nov. 18 to pick up at the store changed my mind so I decided to place the order online blank Friday. 2 item that cost 5.99 each not to much. When looking at my acct I found 4 pending transaction. Some for 12.91 others for 6.47. Waited some ended up getting returned back to my acct. moving forward now 12/28/17. Total transactions 7 and different amounts and some reversed Called in explain that I have 2 transactions that have not been revered. Called in over and over again agent hanging up on me sups also telling me I have to keep waiting another 10 days, 48 hours. Toys r us didn't have an issue removing the money from my acct. now I can't get it back over a month waiting and nothing. Worse company to do business with I will never order items from them. Again still waiting for my money

Dec 28, 2017

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