Toys r us / service complaints
This is for all the customers who are complaining about the toys r us return policy.
Read the back of your receipt, what does it say. Its says that you must have a receipt for a return or exchange.
Not every item that leaves toys r us is paid for. A lot of people do steal, sorry to say but it happens a lot even more so due to the economy.
Here is a little lesson make sure you get individual gift receipts.
It is not toys r us fault that you either misplaced, lost, or don't want to get the receipt from who gave you the item.
If you are buying online and returning back in the store you will not get money back for the item. You will only get store credit, don't like that use the free mailing label and return the item back to the warehouse.
Once you open it you bought it! You are only able to return for the same exact item only! So make sure that you want the item for sure before you open it
No toys r us will not replace your video game because your child scratched the game disk or dropped the digital camera in the pool. That is not toys r us fault. You were offered a buyer protection plan when you bought the item, maybe next time think a little and buy the item and not risk it.
While I am on the topic of buyer protection plans:
You need to buy the protection for these 3 items:
If you don't buy the plan and the items do break nobody should have sympathy for you. If you don't think that your 5 child will not destroy a ds which is a touch flip screen handle game system then you should go lay down in the highway during rush hour, or please don't have any more children because we don't need any more stupid people in this world.
The protection covers drop damage, cracks, water damage, and other things. Do your research before you buy! But to be 100% honest on expensive items the protection is way worth it.
A word of advice don't go into the store demanding that they should do something for you. Most likely you are not going to get what you want with a bad attitude, and ignorance. Be kind and they will more than likely be happy to attempt to help you. It is easier to catch bees with honey than vinegar. The customer is not always right and mostly the problems lie in the fact the customers either read what they want to read or ignore the small print.
Sale ads are decided a year in advance (At a convention between toys r us and the manufacturers) so don't get all mad if there is only a few of the items that are on sale or none at all. What they get in stock is based on what the manufacture send toys r us. Best advice is to call ahead. Oh and yelling at the workers because they are out a item on the last day of a sale is ridiculous (Also if the coupon expired). That is your fault and your fault only. The early bird catches the worm.
Online vs.in store prices:
They are not the same so quit claiming false advertisement. Online and in-store are two separate companies, so they will not always be the same. Shipping and handling play a major role in the pricing difference.
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