Toyota
reviews and complaints

I did a car booking schedule last month, the receptionist told me, person in charge will call me regarding the schedule, after 4 hour, person in charge called me and he told me later will let me know the service schedule .I wait more then 3 weeks, yet no one from Toyota service center call me " WHEN" my car will be service!
Is that my toyota is a cheap car ( toyota Advanza ), so no need too take care
Is that my toyota warranty already due, no need put in 1st piority

I really dissapointed about this, I 'm now decided to sell my toyota and looking for other Japanese car ...best service...Nissan

In regards to the issues of the accelerating gas pedal/locked gas pedal on many toyota models, it is stated by Toyota themselves that their cars are unsafe to drive to the point of stopping production on more than a few models. My car, a Toyota Prius, is one of the very first of the models to be recalled. I have recieved notice from toyota that they are well aware and that I will be receiving further notice in regards to rectifying the problem. That was 3 months ago and now, just today, on my local news Toyota stated that tehy have discovered problems with their brake systems. Makes sense, if the car accelerates on its own-where do the brakes come into place? They don't because there is now a recognized failure with the brake system.

So being I am driving an unsafe car as stated by Toyota, can I stop making payments on my unsafe car until this problem is resolved? Toyota drivers are basically makng monthly payments for their metal casket. I honestly, hope that Toyota comes up with some kind of compensation. I'm not looking to sue, of course not But for the mean time, why should I pay? Can they freeze payments? I mean, this is ridiculous.

Please, knowledgable advice is appreciated.

I would like to submit a complaint about my 2007 Toyota Prius. I have noticed few times that the car accelerates instantly when moving in cruise mode. Fortunately, I have not been in any collision but has shocked me few times when this has happened. After reading that other Toyota Prius owners have gone through similar experience, I would like to place a complaint about the car.

I write you in regard the toyota recall, I bougth a Toyota Camry 2009 and I've received a recall letter, first one about the mats, but they never contact to solve the problem, now I received another one about the acceleration stuck, in this letter they say that they will advise in another separate letter when a campaign remedy is available for my vehicle. In fact, the accelerator stuck me twice, today I was trying to call all numbers I have (Toyota Customer Service, Toyota Experience Service, Toyota of Orlando and Central Florida Toyota) to see when they going to solve this but nobody knows nothing, meanwhile the people are risk their own lives and the others in an unsecure car.

Warranty

I own a Toyota Land Cruiser model 2008 Chasses number JTEAU29J680003721
A month a go I have noticed that the color of the right side panel has faded and changed its hue. Only this part has changed color and the color of the rest of the car has not changed at all.
The Israeli dealer has checked the part and found no signs of any injury or impact to the part. The color faded evenly across the surface.
I own the car for two year and have drove it for 35, 000 Km. The car had gone through all scheduled maintenance at an authorized service garage.
I do think that all evidence support that there is a fault in the manufacturing process of this part and the warranty should cover the cost of replacing the defected parts.
The Israeli dealer refused so far to take any responsibility. I would like your intervention and investigation of this issue.

Best regards,
Ami Gur

have been complaing about brakes since purchase of vechicle was told there was nothing wrong had right front repaired about 1 month after am now informed that i need complete front and rear brakes installed they seem to think that thier customers are idoits there needs to be some protection against scaming customers getting there money at outrages rates and then doing nothing to satisfying thier complaints

Dear Customer Relation Manager,

I am writing to you as you are representing Toyota Company which is one of the largest companies in the Car Manufacturing Business. Since over than 15 years, I was purchasing this product provided that Credibility and quality of work as well as attending to warranty claim is superior among of others. Now things start to change from first incident I encountered with Toyota dealers.

The latest car I purchased from Toyota / Saudi Arabia - Khobar was Prado, model 2007, I started to encounter difficulties when I send my Car for repair to Markazeia" Your dealer in Amman / Jordan" located at Markh when the engine was subjected to overheating due to un expected damage in the radiator. Al-Markazeia " Amman dealer" have done the repair with charge been paid fully by me as it is out of warranty.

By end first week of Nov, I found the RMP starts to de accelerate and Problem possibly generated from the engine.So, I send the car to Toyota workshop in Khobar / Saudi Arabia where, I purchased, After investigation by Toyota Workshop, They have advised me that the oil filter is counter fit and wrong assembly was made in the engine part. So, they have refused to cover it under warranty cause of damage was clearly from wrong assembly of engine.

I have requested a technical report from Toyota / Khobar where I have also send it to Markeziah in Amman as an evidence of failure of repair was reported. All issues incorporated in the technical report was caused by Al-Markazeya in Amman.

I got clear answer from Al-Markaziyah refusing to accept the technical report as an evidence of their failure.

Now, I got in the middle of two dealers neither one accepting the warranty nor admitting the mistake. The cost of repair will be SR. 8, 000 since sever damage incurred in the engine.

Dear Sir,

I am writing to you cause this will destroy your reputation and your credibility of authorizing none professional dealer in Amman to handle such incident. Incorrect Repair, un professional response nor acceptance of mistakes where no attics in such behavior.

Do you take the responsibility of protecting your reputation, Do you attend to claims to use your influence in order to respect the customers. Where Toyota position after selling their product through un professional dealers and authorizing such service providers workshop.

I am expecting your attention to this case and my plan to go far in pursing my case to the maximum level as it is more than repair charges, It is an attitude and un athical behavior from Amman Toyota dealer.

Wither I am correct with respect to my expectation from you, I will find out from your kind response.

By the way, photos of oil filter and incorrect assembly was taken by Toyota workshop in Khobar as reported by them. Attached is the technical report.

Thanks,

Omar Hassan
V.P.Product

To Whom It May Concern,

Three and a half years ago, I bought a Toyota Avanza from a Toyota Agent in Klang, Selangor Malaysia. After a month of driving, my 2 years old son then noticed wet patches at the floor carpet near the front passenger side. I went to the Toyota service centre (Sg Rasah, Shah Alam) to get it checked. The Service Advisor informed me that the leakage was from the windscreen and it was repaired. 3 months later (during the monsoon season) I found out that there was leakage again at the same spot. I left my car for 3 days at the Batu Pahat Service Centre (after the Sg Rasah Service Centre insisted that the leakage came from the windscreen), and I was informed that the leakage was not from the windscreen but the 'wire harness' (I am not sure of the term used) and they changed my entire front carpet. At that time I was sure that my car was leakage free and have had my confidence back towards Toyota Products.

During the 2nd year of ownership, the leakage came back at the same spot and this time of my own observation the leakage was there all the while unoticeable (perhaps of my too high hopes and confidence of Toyota products). I went back to Toyota(Malaysia) HQ in Shah Alam, Selangor Malaysia and they sent me back to the Sg Rasah service centre again for a thorough check up (it seemed to be). As I have only one car, I have to rent a car for RM 300.00 a day for 5 days (including weekends) . I have spoken to the Customer Service in Shah Alam HQ about my predicaments and constraints. I think they symphatized me but beyond their powers to help me to make claims of the amount that I have spent. Again the Manager of the Service Centre in Sg Rasah confirmed to me that my problems solved and the leakage was from the rubber stopper at the floor board.

3 months later (my last month of warranty period), the leak came back at the same spot and I went back to the service centre. I was deppresed and very angry and the verge of freaking out to the local press! Mr Koh, the manager of the Sg Rasah service centre called me (after I made a complaint out of anger to one of the Customer Service Officer, Ms Nicole). I sent back my car and this time they took a day to check again and I was informed that the leak comes from the car door rubber. It took me another day to change the rubber and now I am a Toyota car owner with less confidence on the product. Right now, with the warranty period ended, I have fobias whenever it rains! My problem started since day 1 and I am asking another year of warranty from Toyota Japan. Kindly check the history of my car registration number BJB 1730 for your kind referrence. Thank you.

Without Pride and Prejudice,

Too Sin Kiong (Mr)
Hp NO [protected]

I swear this is a BAD EXPERIENCES i have with this Toyota Dealer located Tampoi, Johor Bahru, Malaysia.

I am writing this letter to log a complaint on the breach of verbal contract and service failure from this Toyota dealer. I would like to raise this letter to the top management to ensure that this issue is handled in an utmost professional manner.

On 7 November 2009, I visited Toyota dealer to purchase a new vios and trade in my vehicle. I was served by a sales named Esther Tey from Toyota Hiewa offered me a trade in price for my vehicle at RM19500 confidently after inspected my car. During the selling process, the sales and I agreed at the trade in price of RM19500 and the price of the new vehicle, Toyata Vios but she needs me to hand over my vehicle 3 days later urgently. Thus, I placed an order and gave a deposit of RM1000 on the same day.

On 10 November 2009, as promised, I passed my vehicle to the sales girl, Esther Tey, together with all the relevant documents such as vehicle card/ log book/ payslip (3 months) etc. as requested. I had been asked to sign on a form to transfer the owner name/ bill of sale. No official receipts been issued by Toyota Hiewa. When I query on the receipt, she re-assures me that receipt of trade in vehicle and booking receipts will be given to me within a week. With trust toward the company and their sales personnel carrying Toyota dealership, I accepted her reassurance.

2 days later after I passed my car to this toyota dealer, I been told by this salesgirl that because of my car had been hit badly in an accident before; she must reduce the Trade in price from RM19500 to RM13000. This has violated the verbal contract took place on 7 November 2009 whereby it led to the agreement of the purchase of the Toyota Vios. This is not acceptable especially to a company who carry an authorized Toyota dealership!
I demand for the return of my car and had a shock to found out that they drove my car for more than 800km within these 2 days time.

As a consumer, I am very disappointed and unhappy after the entire ordeal. To make matter worst, after that, Toyota Hiewa is avoiding this matter all together not to mention being yelled at by the sales personnel, Esther Tey and the administrative staff named Jeslyn.

Again I would like to emphasize on they offered me the trade in price at RM19500, and i accepted the offer. Thus, I place a booking with them. Because of their breach of verbal contract, I have no choice and have to cancel the order with them. But this dealer is not refund me with full amount of RM1000, but RM985.20. They deducted RM14.80 as previous credit charges.

This is totally unacceptable!

With their irresponsible and unethical attitude given by the way they handle this issue so unprofessionally, I am very doubtful on the professionalism and their capability to be an authorize Toyota Dealer.

Mander Toyota Queanbeyan NSW employ a liar & perjurer
Mark McDonald (liar & perjuror) of Mander Toyota Workshops Queanbeyan NSW committed perjury 0n a sworn Affidavit No. 2330/02 on 16th May 2002, signed in front of and witnessed by Benjamin Nicholls a solicitor for Elrington Boardman Allport solicitors Queanbeyan NSW when he lied (committed perjury) on a sworn Statement for the Supreme Court in Sydney NSW.
This liar, perjurer and "dope-smoker" (he buys his "dope" of Lloyd Stephen Ganzerla. Qbn NSW) lied on a sworn Statement saying Lloyd Ganzerla was the owner of Lloyds Tyre & Battery factory in Queanbeyan. This liar knew full well that I (John Reid) owned these businesses and also that I only dealt with Guido the Manager of Mander Toyota Queanbeyan, indeed I also purchased a forklift from Guido at Mander Toyota Queanbeyan, and it was my cheques that Mander Toyota Queanbeyan recieved, and Guido THE MANAGER AND Mark McDonald knew full well that I was the owner of those businesses.
The reason Mark McDonald (liar) of Manda Toyota Queanbeyan lied and commit perjury on his statement I think, was that he was doing his drug dealer and user friend Lloyd Stephen Ganzerla a favor.
This idiot, liar, perjurer and "dope smoker" Mark McDonald also said in his Sworn statement for the Supreme Court of NSW that everytime he went to my tyre business he used to observe me not fitting tyres, but just watching customers and the workers, he indicated that I did not change tyres.! IS THIS IDIOT "dope-smoker" FOR REAL ? .. a successful businessman like me 56 years old in poor health ..changing tyres ? ... what sort of "dope" was Mark McDonald smoking when he signed that sworn statement under oath... I, like any other successful bussinessman was watching to make sure my business (businesses) were running smoothly, thats why I had successful businesses.I never ever saw Guido at Mander Toyota working in the workshop unless he was showing a worker something, Guido was too busy running the bussiness effectively to be doing manual work.!
Mark McDonald of Mander Toyota Queanbeyan lies and perjury on 16th May 2002 (and at other times) contributed to my losing hundreds of thousands of dollars.
Mark McDonald was only employed in the workshops at Mander Toyota Queanbeyan at the time and did not have any authority to speak on behalf of Mander Toyota Queanbeyan or swear on Supreme Court Statements on behalf of Mander Toyota Queanbeyan NSW.
READ THE FULL STORY HERE
http://austlawpublish.com/forum/viewtopic.php?f=2&t=45

bonjour, j'ai fait faire mes deux dernier changement d'huile chez le concessionnaire toyota de repentigny, et l'ors du deuxieme changement d'huile le mecanicien ma dit qu'il me manquait une attache pour le bol a air. vue qu'il ont verrifier le filtre a l'air au deux reprise c'est eux qui ont mal installer la clip du bol et par la suite en roulant avec la vibration, j'ai perdu cette clip.le concessionnaire ne veux pas admettre qu'il la male installer et ne veux pas me la remplacer. p/s j'ai essayer d'an trouver dans les cours a scrapp mais en vain. s .v.p aider moi merci! sa serais dommage d'entacher votre réputation de bon service, et de plus, j'étais vendu a toyota;mais la...merci beaucoup.

Mander Toyota Queanbeyan NSW (employ a liar)
Mark McDonald of Mander Toyata Qbn (liar and perjuror)
Mark McDonald (liar & perjuror) of Mander Toyata Workshops Queanbeyan NSW committed perjury 0n a sworn Affidavit No. 2330/02 on 16th May 2002, signed in front of and witnessed by Benjamin Nicholls a solicitor for Elrington Boardman Allport solicitors Queanbeyan NSW) when he lied (committed perjury) on a sworn Statement for the Supreme Court in Sydney NSW.
This liar, perjurer and "dope-smoker" (he buys his "dope" of Lloyd Stephen Ganzerla. Qbn NSW) lied on a sworn Statement saying Lloyd Ganzerla was the owner of Lloyds Tyre & Battery factory in Queanbeyan. This liar knew full well that I John Reid owned these businesses and also that I only dealt with Guido the Manager of Mander Queanbeyan, indeed I also purchased a forklift from Guido at Mander Toyota Queanbeyan, and it was my cheques thatr Mander recieved, and Guido THE MANAGER AND Mark McDonald knew full well that I was the owner of those businesses.
The reason Mark McDonald (liar) of Manda Toyota Queanbeyan lied and commit perjury on his statement I think, was that he was doing his drug dealer and user friend Lloyd Stephen Ganzerla a favor.
Mark McDonald of Mander Toyota lies and perjury on 16th May 2002 (and at other times) contributed to my losing hundreds of thousands of dollars.
Mark McDonald was only employed in the workshops at Mander Toyota at the time and did not have any authority to speak on behalf of Mander Toyota of swear on Supreme Court Statements on behalf of Mander Toyota Queanbeyan NSW.
If anybody wants a copy of Mark McDonald perjured sworn statement for the Supreme Court of NSW no 2330/02 dated the 16th day of May 2002, please contact me
Leslie Charles Gilroy NSW Police Officer (a thief)
in company with other criminals
Lloyd Stephen Ganzerla NSW (thief and drug dealer/user)
Belinda Jane Ganzerla (nee Keuning) NSW (thief and junkie)
Eugene Cleveland Ganzerla NSW (thief-bully-coward)
Tracy Anne Ganzerla (nee Payne) NSW (thief)
Joan Margaret Ganzerla (nee Newman) NSW (madam-prostitute-[censored]-thief)
Ronald John and Barry Smith (ex Harden NSW area) (thieves)
Gemma Reid-Newman-Hunter-McManus (she is always using different names) ([censored]-thief)

ALL the above criminals broke into our home and the businesses that we owned on our large property at 25 Silva Avenue in Queanbeyan NSW 2620
Action Amusements - Barbara, s Tyre Factory - Barbara, s Battery Factory - Queanbeyan Auctions
and robbed us, then "trashed" everything that they couldn, t steal or carry away.
This was only possible with the help of corrupt NSW Police Officer Leslie Charles Gilroy who was "in" for his "cut" of the "proceeds" which included over a quarter of a million dollars in cash which was kept on our premises to run our "cash-flow" businesses on weekends when the banks were closed.
Leslie Charles Gilroy (NSW "bent" cop) armed with a pistol, seriously threatened my wife and I, and ordered us to immediately leave our property at 25 Silva Avenue or he would immediately arrest us, Gilroy did not offer any reason or explanation for these nasty and viscious threats and actions.
Luckily for my wife and I, all this happened while my Solicitor MR Brian Worth (from Canberra) was present and was a witness, yet NSW Police refused to do anything about it because one of the "boys" (a copper) was involved.

Read the whole story here
http://austlawpublish.com/forum/viewforum.php?f=2

TOYOTA INTERNATIONAL LOTTO
Customer Service Department
Affiliate of Toyota Branch China.
28 Tanfield Road Tiaxiu lio
Guangzhou China
Award Fund Deposit Notification

Dear PREETHI ANNE,

We wish to inform you that your awarded fund of $1, 000, 000.00USD (one million United States dollars only) has been deposited with China Merchants Bank (CMB).

You are advised to contact the Lotto Payee bank where your fund is deposited at CMB and apply for the immediate transferring of the deposited fund to you as the fund beneficiary.

Below is the contact information of the foreign Operation Manager at CMB who is in charge of transferring your winning fund to you.

Name: Mr. Graham Williams
Position: Foreign Operation Manager
Bank Name: China Merchants Bank (CMB) Asia Pacific
Email: [protected]@126.com
Email: [protected]@cmonlinebk.cn
Phone: 0086-020-[protected]
Direct Phone: 0086-[protected]

Kindly proceed and contact the payee bank were your fund is been deposited for instructions on how to transfer your fund to you and also keep us informed as soon as you confirm the payment has been made to you so that we can be able to close your file here in our office.

Mr. Simon Lang,
Certificate Agent,
Toyota Lotto Department.

好玩贺卡等你发，邮箱贺卡全新上线！

I am in the market to buy a new Toyota Corolla. I contacted several dealerships via Internet for quotes. When I contacted Hollywood Toyota, I spoke to their Internet sales director Reza Laleh. He seemed courteous at first and asked me to send him all the quotes I had and vin numbers and so forth, in order for him to send me a quote. When I never received a quote, I called back and asked him for the written quote, his tone suddenly changed and he started to be antagonistic and rude. He wrote in his emails that I was wasting his time and that I was hiding behind a computer. His insults were extremely offensive and rude. I have never been faced with such lack of customer service. I resent the fact that a Toyota store has such an unprofessional and rude employee with zero customer service. I would highly consider a different vehicle just of the level of aggravations that this man has brought about.

I previously was salesman at Elgin Toyota and everything being commented about this dealeship is true. The problem however does not lie in the salesmen. For the most part the salesman are good men and women but they are FORCED to do unscrupulous things under the direction of Bob Ellis. The problem is Bob Ellis the GM. The little troll with glasses at the managers desk. Everyone that works for this man hates him with a passion. Not one person at Elgin Toyota respects this individual. Nothing and I mean nothing happens at this dealership without his ok. His only concern is getting you to part with your money and he will do and say anything to get you to sign a contract. He will then hide behind his lawyers when you have a problem or issue. He is a liar, manipulator, and a bully. You cannot trust him any further than you can throw him. He threatens his sales people with emotional, financial, and social ruin on a daily basis. Look in the sales peoples eyes when you get there. They have the 1, 000 yard stare usually associated with people who have suffered PTSD. Bob Locquercio is the store owner, Mega millionaire, and he is responsible for this. All of the salesman and women are starting to organize to get rid of this tird (B.E.) I worked there for 2 years I made life long friends but regrettably had to quit because I could no longer stomach the daily abuse and allegations of misconduct that are spurious lies and completely untrue. I can prove it. One year later, 11/18/09, I went to visit my friend there because I need a car. I was there 5 min. when Bob Ellis came up to me, rudely interrupted us as to why I was there, and promptly thru me out because he is holding a grudge from 1 YEAR AGO. He said that I owed him $1000 for a car another employee smashed I stood up to him and quit because of his lack of ethics and unwillingness to seak out or listen to the truth. He then sent me an email that said that he was getting an order of no contact against me and that I was not to contact him, the store, or his family. Mind you I have NEVER threatened this man in any way shape or form Ever. I was actually at his store to buy a car from my buddy. Read the back and forth email below to get an idea of what really is going on behind those beedy little eyes of his.

I purchased a Toyota Coaster from Toyota Trinidad Limited last year. The vehicle was listed with all the features listed below:

Center Door

Rear Window Wiper

Front Headrest

Fuel Lid Opener

Rear Window Defogger

Intermitten Windshield Wiper

Digital Clock

Factory Air Conditioning System

Brakes Front Ventilated Disc and Rear Drum

High Speed Sensitive Power Steering

Reverse Warning Buzzer

Driver and Passenger Sun Visors

Tripmeter

Front & Rear Mud Guards

Side Door Mirrors

and listed at $440, 000.00 TTD. I explicitly inquired to confirm the features. I paid amount quoted however the vehicle came with half the features. The sale rep Brendon Ache signed agreeing that the features are missing. The company to date has refused to install or refund me for the features. The director later stated if I want the feature that was suppose to be on the vehicle I need to pay an additional $92, 000.00 TTD.

After all this horror with what is suppose to be a reputable company I went to purchase parts from them as the vehicle was in a accident. The total cost of the parts was approx. $56, 000.00TTD, and I casually inquired if I will get a discount due to the size purchase and if was GIVEN. But I already had a manager's check for the full amount. I was told to pay with the check and I will receive a refund for the difference. It has been 5 month and still have not received the refund. The director "Andre Baptist" sent me an email stating if I drop any and all legal action against Toyota Trinidad he is issue the refund for an approx amount of $17, 000.00TTD.

Toyota Trinidad and Andre Baptist has gone from using Trick and Bait tactics to Ransom Tactics.

I'm shock that a reputable company like Toyota can allow a pig headed man set such a reputation for them in one of their locations. How can the heads of a company stand by and allow a director rob customers and tarnish their company's reputation.

I have copies of all documents to support my claim and emails from the director "Andre Baptist"

I hope Toyota this issue can be resolved and not allow one man acting as a director to tarnish their company's name.

Personnel at RK Toyota had me in vehicle that we were very interested in. We were referred by a business associate of my spouse. They were very pleasant initially. After narrowing the decision down to two cars Rk told me to overnight test drive it. We are business owners and called the original salesperson after the overnight in the '10 Camry LE and wanted to know how much it would cost to add certain amenities to it. After listing the amenities he mentioned we would come out cheaper buying the XLE. I came in after work that day 11-3 and they were closing. He put me in the XLE with rider plates. I preface by saying in my life I never did an overnight test drive and it insurance details were never explained to me by any of RK personnel.

We decide to go with the XLE. Saturday morn I did an internet search to ensure the buyer's invoice presented was a fair market price (looking for a deal). The search resulted in 3 different dealership trying to compete with the MSRP presented by RK. To be fair to RK I called the dealership with the most competitive offer and RK; I asked them both to fax the best offer. RK faxed 30k and the other organization couldn't beat that. My wife and I were going to buy from RK. I get 5 calls on my cell phone on 11-7 from RK on our busiest day at the store. One of the messages I saved where the RK salesperson accused me of driving the vehicle to other car lots (was at my store all day). He left a very distasteful, nasty message where he called me a liar! I was upset. These accusations were made without having any conversation with me by a gentleman that I never met in the week of dealing and interacting with RK. His manager called me (while I was with a customer) and berated me and also said I was playing games and lying. He wouldn't really let me speak. I left my store after closing and called the District Manager and asked him politely if we might meet. He agreed.

When I got to his office I played the message left by his employee. He agreed the employee was out of line and begins to tell me he was under a lot of stress. He told me he was brought in to “clean up the dealership”. We came to an understanding that evening. I received apologies from him and his employee who left the message. My wife and I decided to continue with the deal. He put me in another dealer plate. We decided to finalize everything on Monday. We communicated during the week via email and text about funding the purchase. Thursday this area had a severe tropical storm. I went to work. I had no problems with the morning commute. We actually had a busy day at the store. I did close about 30 minutes early because flood warnings were in effect. The commute home was very smooth. I had to make one detour away from a flooded area. As I approached my neighborhood (about a block away) there were high waters. I trailed a truck and a car. They made it, but I stalled. Two neighbors helped me push the car into the yard. The next morning it didn’t start. I called the district manager in question. He mentioned I should contact our insurance company. I told him the vehicle had not been added yet. He mentioned we would have the service department at RK look at it and then move forward. AAA towed me in and I called him as I was in route.

As service was looking at the vehicle to determine the problem I spoke with him several times (he did not arrive at work yet). During the last conversation I mentioned a concern about the insurance. From that point on he let me have it. Even after the understanding on 11-7 he again called me a liar, said I wasn’t a Christian, threaten to sue me for the $10, 000 dealer deductible and it went on and on. At a point I even put him speaker phone and his staff heard everything he was saying. He would not allow me to speak at all. I was very upset. One of his co-workers mentioned he heard most of what went on apologized for the manger’s actions and words. He gave me a ride to work. We are not buying the vehicle and will never do business with RK. We are reporting this to Toyota Corporate.