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ToGos Eatery / Bad service

1 United States

Approximately one month ago, I picked up a couple of sandwiches from ToGos Eatery. I paid with my debit card and left it there on the counter. I called the store about five minutes later and was told by the store manager that they had it and I could pick it up any time. I returned on two occasions to retrieve my card and was told that it was locked in the store safe and that no one present was able to get in to it.

The third time I returned for my card, I was told that it was not in the safe, but the manager was en route to the store and he had possession of it. I left after waiting for about twenty minutes. When I spoke with the manager on the phone later that day, he informed me that me card was no where to be found. I then canceled my card.

The following day I learned that someone had made approximately $121.00 in charges on the card, commencing just several hours after I left the card there. Despite making dozens of phone calls, including several to the corporate headquarters, NOT A SINGLE REPRESENTATIVE from this company has even once returned any of my phone calls.

I am convinced that one of the employees from that store stole my credit card and used it (since the manager informed me that the card was actually being stored inside the register underneath the cash drawer). Not only does this corporation not care about this incident of victimization, they are continuing to allow one of their dishonest, criminal employees to handle customer credit cards each day.


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