Time Warner Cable / customer service, billing.

Columbus, OH, United States Review updated:
Contact information:

On March 17, 2017 I received my bill and saw that the amount had increased from $85.75 to $96.25 for the same service (no changes). I phoned and after speaking to several people I was told my service would be at the rate of
$87.07 which I agreed to. I mailed a check on March 24 for the amount of
$$87.07. Today I received my bill which is due on May 8 for the amount of
$105.43 which include a past due of $9.18. After speaking to 2 different
people (customer service) explaining why I was calling I received an
explanation for the amount of the bill. I was told no adjustment to
the amount of my bill could happen until I paid the $105.43 (including the
past due amount). If this is the way Spectrum is handling customer
service I am very upset and disappointed (I have had and stayed with
Time Warner since it was first available in my area even with the increase
in the amount of the bill but not in service.
I would appreciate knowing if any adjustment will be made to my monthly
account # 10202-[protected]-6001

Apr 18, 2017
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  • An
      Jul 04, 2017

    I have exactly the same. They keep on increasing my bill and they cannot explain why. I have spent hours on the chat but the keep coming with excuses like: buy your own modem etc. Or now their system does not work and cant pull up my history. Very frustrating.

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