Tim Hortons
reviews and complaints

I have always been an employee at the Tim Horton's on 8 mile an employee by the owners they are deceiving bunch of people they do not care about the well being of their employees we can never call off or they fire us if we are sick we are never allowed to go home or they fire us we are not even allowed to care for our children or we get fired they make us service cups that have been on the floor they also make us service old food they have a fly infestation all of the customers see flies on the donuts they have bug catchers all over the store there was flies in the sandwich station they make us work with machines that are broken they will never replace they take money out of our checks and don't tell us why when they cut are hours they never tell us when or why they don't respect us as employee they are rude and disrespectful

This morning I got breakfast at Tim Horton's. I ordered a Breakfast Biscuit with bacon with the biscuit toasted and 2 bottles of Diet Coke. When I received the order they handed me the sandwich first and I noticed the biscuit wasn't toasted. I asked and they said it was toasted. It wasn't even warm and I had ordered it literally 10 seconds earlier. There's no way they had time to toast it. Then they handed me 1 bottle of Diet Coke. I said that I had ordered 2. The wait staff argued with me that I had only ordered one. Who is managing this staff? There is a problem here.

Yesterday I visited the Tim Hortons on 5710 Cleveland Ave in Columbus Ohio location at around 5:30pm. I drove to the drive through and instead of saying hi welcome to Tim Hortons the so called manager said ""WHAT CAN I GET FOR YOU" in a very loud, rude and unfriendly tone of voice. I then proceeded to ask her about the timbits and she got even more irrate with me and then had the nerve to get a male employee to take my order because she didn't want to be bothered with my questions anymore. I get to the window and NOT one person is there to service me. The same rude manager COMPLETELY ignored me and just stood there and held a private conversation with other people. She then came to the window and asked me if I've been helped. I said no I've been waiting here for over 5 minutes. She then asked me what I ordered which was unbelievable. Then had the nerve to blame me for nobody being at the window. I asked for the highest managers name. All she did was give me a piece of paper with no information on it then said call the manager in the morning and slammed the window in my face! I'm filing a law suit!

Your Tim Hortons #2104, 1520 Amico Blvd., Mississauga, ON must be closed.

To day I entered in drive thru at 6.44 am for a coffee and came out at 7.15am.

My was 6th car in the line.

This is your management ? What about I couldn't swipe my card for work at 7am ?

Who is going to pay for that ?

If you cannot manage, please quit. Why you are wasting your customers time ?

It happens every weekends.

Thanks for nothing.

Ajay

July/27th/ 2018 @ approximately 11:00 a.m

The service at the service center in Dutton's Onroute, store 3872.
Was totally appalling. Slow service, rude, And I mean RUDE servers.
We left without purchase. Do to the length in wait time, ( In which there wasn't many people) and the rude reception once we got to the cashier.
I will be telling people of my experience, and hope this situation will be rectified.!

I have been eating a ham sandwich combo for 5 years almost daily. It used to be ham and Swiss then cheddar. You used to have regular mustard then honey digaun. Now you have no mustard. I have never like mayonnaise! Now I can't have a ham sandwich. I have made this complaint to staff several times and their solution is to bring mustard with me. Well I could just bring a ham sandwich with mustard with me but I choose not. Thanks and as far as I'm concerned, you should eliminate the ham sandwich if your not going to provide mustard. Doug

Hi there, so I went to the Timmy's on King & Dundurn and I'm not sure if this is just how employees were trained, however, I ordered a maple bagel and a cinnamon roll glazed. When I received the order my doughnut was underneath my bagel in a single bag wrapped in tissue. Mind you I had also asked for lightly toasted and it was burnt. So I had thrown it away. Please look into this and get back to me regarding any compensation, thank you

Terrible service I'm a disabled homeless transgender and I spend over $100 a week at this store but when there is no one inside the restaurant I'm not allowed to do my nails and yet I have done them several times at this store but it's only this one girl during the night who thinks she owns the place I think and has a problem with me because she complains about everything i do and has also kicked me out after a few hrs even when I have bought 3 coffees 6 donuts and 6 cookies but I have to stay awake since when i doze off they call the cops on me i say F**k this Tim Hortons at 10310 31 Ave Edmonton, AB and I'm going to complain to the management and whoever owns this establishment

I tend t visit the same location every evening as I pick up on my way to work, I work the night shift and the Tim Hortons across the street from work is open 24 Hours. On several occasions I pulled into the drive through only to be told that certain meals are no longer available, bagels are no longer available, once I was told that there was no coffee available? Tonight I pulled in to get my coffee and to purchase doughnuts for my staff. I was told that there were only 3 remaining doughnuts and I could not order the dozen that I had wanted, not deterred I decided to go with Tim Bits, again I was discouraged as there wasn't enough left to order. I do not understand why a franchise that is open 24 hours could possibly run out of anything especially coffee and doughnuts! There is a McDonalds in the area and a Starbucks as well as many other lesser know coffee shops, I however choose to go to Tim Hortons. I will very seriously re consider my choices in the future as I find the level of service to be sub par and the availability to be less than desirable.
A company that was built on the availability of fresh coffee and doughnuts, that is open 24 hours a day should never run out of their "brand product"

Paid for timbits in drivethru, drove away being told i received everything but didnt. Had to come back go inside and say i didnt get what i ordered and got it from inside, a ptoblem that has happened to me many times before. I have before ordered a bacon farmers wrap and got everything on it but bacon was not pleased. When ordering they dont let people finish talking, or say the total before i come to window so it takes longer to find exact change and it is rushed very rude employees just trying to get you through as fast as they want

You have a new ad depicting a new driver who stops at the drive through to but 2 Ice Capps...we assume his father is in the car with him...so now they have their Ice Capps and the young driver is ready to leave..we are left with impresssion that the young driver has his mine occupied with drinking his Ice Capp and NOT on driving... he is therefore a DISTRACTED driver which is not allowed...please change the ad or remove it...thank you...with kind regards Eva Kunzelman, Box 386 Oakville Manitoba [protected]@yahoo.ca

Tim Horton has changed the type of icing used on their donouts. This icing tastes axactly like powdered sugar, not chocolate or vanilla. Many of the shops I've frequented state thst they receive complaints daily about this and also state they have forward these complaints to Corporate. If that is true, does that mean we as customers, are no longer important to Tims!

I went in the store on Wednesday July 23rd, ordered a chicken salad on croissant combo, as I waited for the the food to be prepared I watched two flies happily snacking away in the donut case. I know at least one of the ladies behind the counters saw the flies.
After a few minutes I said to her " there are flies in the case " and she casually fanned them away. I paid for my order which was not correct, the csr had not told me they were out of home fries, I went outside and threw my sandwich in the garbage as I could not get those flies out of my head and general appearance of the store seems unclean.

My wife and I travel from Vancouver to Winnipeg twice per year and frequent Tim Horton outlets on our way. 'All the outlets know how to cook the hash browns except the outlet at the Grant Park mall in Winnipeg. They have a tendency to over cook the hash browns until the hash brown is almost too hard to eat. When this happens we have a tendency to go next door to A&W as they know how to cook a hash brown. I know this may seem somewhat like a petty complaint, but I think most people would like a nice breakfast to start their day. So can you have a chat with this outlet and maybe give some training to whomever is responsible for providing this service as we do not experience this anywhere else in our travels. I have thought about sending this message last year but I thought the problem would have gone away, by now, but no such luck. we have gone back a few times but the problem remains as it did this morning.

Our every day coffee shop, at least 2 times a day, went in with couple of friends, now this young lady came up with huge attitude on her face may be he doesn't like our look (indian), started talking our order with indian accent as if our faces says NO ENGLISH, Such a rude way to server customer, i made sure she knew we weren't happy with that kind of behavior,

I am extremely irate. I live in Ottawa. On my way home, I went to Tim Hortons on Prince of Wales (near Hunt Club Rd). I ordered 3 large chili and I was told that they don't serve hot food because they were closing soon. It was 5:45pm and I asked what time do you close? They responded 7:00pm. I said but that's an hour and 15 mins away. And he told me that there was only 2 people working and they can't serve hot food with just them two in the restaurant. Let's just say that I wasn't impressed with their response.

I proceeded to the next Tim Hortons on my way home on the corner of Cresthaven and Strandherd. They ran out of chili. At this point, my anger is increasing.

I then drive down Strandherd, 10 minutes past my house, to the Tim Hortons inside the gas station. They don't serve chili in their location.

Then I go to Riocan area on Strandherd Road, and they tell me that they ran out. I felt my blood boiling! How can I not get chili at 4 different locations. To make it worse, every Tim Hortons I went to, there was a line up in the drive thru so when I was told there wasn't any chili, I couldn't get out of the line and had to wait in the line until everyone in front of me had received their orders.

I ended up going to Wendy's and they had no problem fulfilling my order of 3 large chili.

I am expecting to receive a call to discuss this situation and the type of compensation worthy of the time I wasted and the aggravation I endured today. A $50 gift card seems reasonable to me, as my time is valuable and let this be a lesson to Tim Hortons to provide better service.

I can be reached at(613) 302-3974 and stephanie.[protected]@servicecanada.gc.ca

Stephanie Basi

After admittingly being upset at not being served and other customers being served before me I expressed my frustration to your manager at Lawrence square at 1145am the person decided to yell back causing me to get more upset I felt I was at the school yard and she proceeded to also delay my order out of spite I have seen worst reactions on top of that another coworker decided to laugh with the manager I feel that person should not represent your company todays date is July 24th

I ordered a Medium Coffee at the Tim Hortons Restaurant on Dundas and Hamilton St. in Waterdown, Ontario . I was given a Cup with a totally different type of Lid than ever before have I experienced at Tim Hortons. It was much like a Starbuck's type Lid. I DID NOT like it, coffee split into the outside rim and it was difficult to get a good sip of coffee, In fact it seemed to alter the taste.

PLEASE STOP tampering with Tim Hortons products, it has been an ABSOLUTELY GREAT BRAND and COFFEE since inception. RBI is trying to change something that was working quite well for the majority of Tim Hortons faithful, loyal Customers ! There are a lot of Complaints taking place in the marketplace since RBI has tried changing what was once Canada's most Iconic Brand.

The Tim Horton's I am complaining about is the one located at Empire and Five Mile Line Road, Webster NY 14580. It was a great place to go a month ago, but recently the staff has changed and the service sucks. I have been going there for years and got great people. The were friendly and always smiling. Now, it takes longer go get your order back and most of the time, the iced coffee is not what you ordered. Please put the original people back, i.e., Joel, Raylen, etc. I will start going to Dunkin Donuts, if this is not resolved.

Claudia Herrick.

My son just resigned from one of your restaurants, because of a couple of dangerous encounters that has happened at the Tim hortons in Alcona, innisfil. A couple of examples are, but not limited to...A big brawl happened where as the police were called and the next day a gun pulled on the manager. While I understand that the owner or manager has no control of these situations, it was the reaction of the owner that was completely unacceptable. When my son entered the restaurant the manager asked his reason for leaving, he told him the past issues with violence at this peticular restaurant and had him worry for his safety and was told by the owner that perhaps my son didnt have the " BALLS" to work there or in customer service and was promptly banned from the restaurant. Once again, that type of behavior from an owner is unacceptable. I would also like to recommend that ONLY the drive through window be open at night to protect the KIDS that work the night shift at that restaurant.