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3.1 46 Reviews

The RoomStore Complaints Summary

24 Resolved
22 Unresolved
Our verdict: While The RoomStore has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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The RoomStore reviews & complaints 46

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7:09 am EDT
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The RoomStore No customer service

Where do I begin...We purchased a leather living room set in Nov 2007. Upon delivery, one of our end tables was damaged on top. We contacted the Roomstore and there was a lot of loop holes...first the repair man came out and repaired it. Of course, we were not satisfied since we paid for a new table not a repaired table. He told us that we would have to wait for him to leave and contact the Roomstore again to let them know we were not satisfied. Contacted them again, they offered only a $25 discount off of a $200 table. We were not satisfied so they sent the repair out again. This time he came out and looked at it. We had to contact them again to let them know were not satisfied with it and finally they sent us a new one. Which when we received it, the lid did not work right. I decided to live with this. Four months later, the color started coming off of our leather couches...everywhere our skin touched...great quality. Again we contacted The Roomstore. Less loop holes, the guy came out and said it was a defect and that he would recommend a reselection. Went to the Roomstore, picked out new set (they were nice enough to take the tables too since they wouldn't match anything). Picked out the new set and they refunded us for the old set. They wanted to charge us for delivery of the new set and after arguing with them, they decided to give us a $99 credit toward the new delivery. Next, there were problems with billing. We had to contact them several times to have it fixed. They somehow excluded our deposit amount. Finally that was fixed. Now with both sets, we purchased a $186 warranty. This was not a general warranty for the product. This was a warranty to protect the leather from accidents such as a pen hole, fingernail polish, etc. We noticed that they did not refund us this money from the old set. After about 6 months of contacting the store and them giving us the run-around, they said we used this warranty when we 'returned' the first set. Hello, it was a defected couch. Not our fault! My husband and I have been so sick of dealing with them, we just decided to eat the $186. I didn't even mention how much of a headache it was for us to take off from work to meet the service men those many times and the 1 hr. trip to the store for the reselection (we live in the country). What a big mess! Not to mention, we noticed on our new tables, the week of delivery, cracks in the wood that had been 'fixed'. Warning, don't go there!

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Steve G
Richmond, US
May 14, 2009 5:03 pm EDT

I am so sorry for the service that you received!

My name is Steve Giordano and I am the COO of Roomstore.

Please contact me @sgiordano@roomstore.com and I will make sure that you get your money back!

Sincerely,

Stephen Giordano

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8:48 am EST
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The RoomStore Fraud and cheating

We purchased a wallsaver recliner Nov 17, 2007. It was placed on order and did not come in until Dec 2007. 9 months later then seat was falling apart. A technician was sent out and ordered a new seat which was installed in Oct 2008. 1 month later that seat started falling apart.

Technician came out again and determined that this was a manufacture defect. Unfortunately, this chair has been discontinued so they cannot replace it.

RoomStore refuses to give us a refund even though we were well within the 1 year warranty. They said we can choose another chair but we have not been able to find one that we like and we have only 30 days to make a choice.

We purchased the Fabric Protection and 5 year extended warranty which they will not include in the cost of the new chair (even if we could find one).

I would not recommend purchasing from RoomStore. Furniture is sub-par, poorly made and they do not stand behind their warranty.

Letters are going out to the BBB, Chamber of Commerce, and VP of Operations.

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Anthony T.
Richmond, US
Mar 05, 2009 9:42 am EST

Dont understand how 9 months later is Nov 17 2007 to Dec 2007? Am I missing something? Can you give more information as to what was the model and make or manufacturer of the seat? Sometmes it's a manufacturing problem not a retail problem. I would of taken it up with the manufacturer also if possible. Fabric protection is always worthless (read the fine print) If you cannot make up your mind for a replacemnt in 30 days then thats on you, it seems fair enough time to me. The BBB does little other than mediation but it's still a good idea if you feel unsatisfied with how this situation was handeled.

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6:20 am EDT
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The RoomStore Lies, deception, poor service!

I am writing regarding a dispute I am having with store number 9550 at 524 S. College Road in Wilmington, NC 28403. I purchased a two-piece sectional sofa from this store on 7/16/2017. I had browsed the store a few times and had mentioned to one of the female salespersons, on this particular day, that I was moving soon and was in the market for some furniture. She mentioned in passing that occasionally people who have recently moved would receive a 20% Off coupon in the mail. I told her this was appealing to me and that it would be worthwhile for me to wait and receive the additional discount. I was then told that I should make my purchase that day in order to take advantage of the 5% off the store was offering as a special, and that if I happened to receive the coupon, I could simply return for a refund of the difference. I agreed, and made the purchase.

Sure enough, a few weeks later, I received a �20% Off Any furniture item� coupon in the mail. I returned to the store around 8/7/2017 for my refund. After speaking with Barbara at the checkout counter, I was told that her manager, Tim, would need to approve the request and that she could call me tomorrow with the results. Barbara was very nice and did call me the next day. Unfortunately her response was that the coupon applies only to 20% off my �next purchase, � despite the lack of any wording to this affect on the coupon itself. I have reviewed the coupon numerous times, and nowhere does it indicate "next purchase." I was told that the policy comes down from corporate and there was no way for the store manager to override it.

Aside from the friendliness of the employees at this store, I feel I have been blatantly lied to and I have lost trust in this organization. 20% off of a $1, 000 item equals $200. Given that I wasn�t moving until 8/1/2017, I would have happily waited to purchase my sofa in order to receive the additional 20% off. Instead, I was deceived and pressured into making the purchase that day. I feel like The Roomstore is trying to cheat me out of the additional discount that was promised to me. Frankly, this is bad business. It�s sad because I truly love many of the items they carry and I am still in the market for bedroom and dining sets. I can guarantee you that I will not purchase a single item from this store again. How easy would it be for them to honor their initial promise and continue to receive my patronage? Very easy!

Attempts to sort out the issue with corporate customer service have failed. When I called their care department, they simply called the store manager and re-affirmed that they are unwilling to make good on their intentional lie. I asked for a manager but was told that they don't even handle discounts percentages over the phone and that I would have to deal with the store directly. No ownership of my problem was ever shown.

This issue is unresolved...

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Henry
, US
May 05, 2010 3:56 pm EDT

Unbelievable! Ordered a bedroom set from Room Store in Ahwautkee Arizona, it was delievered damaged, the nail was put through the foot board and the price stickers were not removed and thus removed the finish! I called that day and spoke to customer service and was told that I would have to call the store and the manager would have to handle it. I spoke to the manager after calling everyday and he promised to make it right & then I got sick and was unable to bug them so when I finally felt good enough to deal with it, I called the store again and the assistant manager screamed and hung up on me and they have done nothing to make this right! I did exactly what the contract stated I had to do! This all started in November of last year! There is no way to contact anyone about this because all their numbers go to junk voicemail! How dare the room store treat anyone like this!

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Hvnsent78
, US
Feb 13, 2011 10:06 pm EST

I just recently bought a new home and therefore was in need of a lot of furniture. I first purchased a bed and dresser which was almost $2, 000 and decided to go ahead and open up an account because of the no interest. When I went to pick up the furniture it took over an hour for someone to find it and then the customer service staff went back and forth arguing about who was at fault and "they don't get paid enough to do this ***" and "I can't help because I can't miss any sales on the floor" all while I am trying to patiently wait. I never made a complaint because I was finally happy just to get home with the furniture. Over the next couple of weeks I received about 10 phone calls from Roomstore thanking me for my purchase and about upcoming sales. I was approved with a very high credit limit and they considered me a "valued customer" I went back and made a purchase for another room...again totaling about $1, 000 and scheduled for a pick up day. My birthday weekend I had friends and family up to see my new house which is the reason I scheduled my furniture pick up the day before. Well during the five conversations that I had with the staff as well as all of my purchase paperwork no one seemed to check to see that the day I scheduled was not a "pick up day". SO here I am the day before my bday and party sitting on the phone shocked at the professionalism of the staff who tried to get upset with me for their own scheduling mistake. I was told that they could not find my furniture and that the manager would not be in until the next day. Needless to say I did not get in touch with the manager even though I called several times. When I finally spoke with the manager he was polite and offered me a discount and free delivery (since I had already paid a friend who came for nothing). I told him that at that point I just needed a day to think about it and would call him back. I called the next day and the next until I finally spoke with Charmane or Tremayne who spoke over me the entire time, implied I was lying, and was extremely unprofessional. I have since contacted the corporate office and plan to close my account and continue with whatever steps I need in order to get reimbursed and cut ties. Please read these reviews and do not shop at this store because it is nothing but a headache!

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EdwF87
, US
Jan 15, 2010 7:53 am EST

Room stored charges consumers unauthorized credit charges, multiple deferred charges. They mislead you on sales of 70% off on stocked merchandise, then bill you for not having delivered furniture and do not tell you the truth abouth promoional sales, instead double trible charge your account. I reported them, I called them, they gave me wrong number for dispute and hope I will shut up. I brought $3500 worth of furniture and they charged me $5718.13 for a year so that can unauthorize charges to your account to by adding other charges. Rip off! I Reported them to BBB! I

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Taneka
Baltimore, US
Mar 09, 2009 3:09 pm EDT

The Roomstore has the worst customer service. I purchased a bedroom group on Feb. 17th. Upon ordering the sales person informed me that they did not have the entire group, and that I would have to wait until it became available and someone would give me a call. No one ever called me so I called them to see if the group was in yet. They told me that the furniture was in and that they could deliver it on Mar. 7 th, 12-4 pm. On Mar 6th at 8:00pm I recieved a call from the delivery dept. telling me that the headboard was damaged an undeliverable. I was very upset and I had explained to them that I did not have a bed to sleep on. Anyway, I told them to deliver the rest of the set because I did not trust them to keep it. The bedroom set was paid in full. On Mar.7th the "so called" delivery team showed up at my door at 4:00 pm. They were very inexperienced and unprofessional. Anyway, they could not get the furniture up the steps in my home. I had to hire a moving company to get the furniture upstairs to the bedroom.They did it effortlessly. I ended up paying the moving company the same amount I had already paid the Roomstore for delivery. I will NEVER buy anything from the Roomstore again!

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Bailey242003
, US
Feb 16, 2011 1:06 pm EST

We purchased a sectional from The Room Store off Ray Rd. in Chandler in Arizona in October 2017. We thought we made a smart purchase but little did we know. The first day we got the sectional we had a problem with the chaise reclining and not locking...had a technician come out in October, it's February and we are still waiting for the part. I called weekly to find out he status only to be told next week...etc. Next week is now 4 months later...REALLY?

Then in November the recliner on the end is defected due to the wood frame snapping. They put in an order for the new recliner in November...it's now February. Every time I call and ask to speak to a manager they want to put you to a voice-mail. When I ask to speak to someone above the manager they don't have an answer. I am beyond disgusted with customer service and their readiness and promptness to handle a situation that has no reason to go on for as long as it has.

Had I found this forum sooner I would have never purchased from them. I think that all of us need to file a class action suit for shady business practices. I call today for a status and was told they are waiting for the parts to come in after the Chinese New Year...because the parts come from China...interesting how I was never made aware of any of this the hundred times I called...now that puts me into March. Who in this company looks out for the consumer? That's the million dollar question apparently with no answer!

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Harold
, US
Jun 22, 2010 2:25 pm EDT

I was trying to make a purchase at the Rockville Store, and I asked the manager some general questions. Later I overheard him talking to a sale person and was laughing at me. I immediately approached him and asked what his namewas and he told me that it was none of my business. That if I had a problem I needed to direct it to customer service, which I did and found out the manager's name. I was going to buy a whole house full of furniture but I ended up purchasing at Regency. Never again will I shop the Roomstore, Aaron Brown does not even deserve the title of manager.

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Woman123
, US
Oct 15, 2010 7:12 am EDT

I went into the Roomstore to purchase an entertainment center. The salesman told me he would waive the delivery charge. Everything was fine when I left--the total had been billed to my new Roomstore account and I was satisfied. About two days later I found another entertainment center I liked better in Sam's. I called the salesman back and told him I wanted to return the entertainment center. I even asked him if there would be any charges since I had only purchased the entertainment center about two days before. He said NO and that the amount would be credited back to my account. They came to pick up the entertainment center and I thought everything was fine. About two months later, I received a bill for $75. I called to inquire about the bill and the customer service representative told me the store credited everything back besides the delivery charge. I told him I didnt have a delivery charge. Long story short, after calling to discuss this matter and even going to the store, they told me I had to pay delivery even though it was waived because I didnt keep the entertainment center! On top of that, they claimed the salesman who sold me the entertainment center no longer worked there so they couldnt ask him about it. Then, they charged me a late fee when I didnt even get a bill with the original charges. Please be aware..these people are crooks!

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Daisy Burgos
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Oct 13, 2008 3:17 pm EDT

I purchased a complete bedroom Set from the room store in 7/3/2017. I accepted delivery on 7/30/08. The first week in September my bed broke. I contacted the Room Store & set up an appoint for repair. I was told the 20th of September a repair man would come. When I called to verify on the 19th. I was told no date was made for a repairman to come. I then set up a date for the 27th of September. A repairman did show up & told me he could not repair my bed he needed supplies which he would order & the roomstore would contact me for another repair date. I was contacted the first week in October, and was told the earliest date for repair would be October 13th. I once again agreed. The repairmand did show up & I was told me bed could not be repaired because the foot board appeared to be defective. He told me it looked as if someone tried to fix it by adding brackets to the foot board. The repair guy order me an another foot board, so now I am still waiting for repair. I have been approximately six weeks without a bed. This is the absolute worst experience I have had with furniture. I will never again purchase anything else from this company. I paid for my merchandise in full, and if I purchased with my credit card I would stop payment. I feel as though they really don't care, because they are already paid. There has been no mention of compensation for the fact that I have had no bed for SIX WEEKS!

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bekahjean15
San Antonio, US
Apr 09, 2010 11:23 am EDT

I purchased a living room set at the Room Store on 01/15/2017. I was pleased with the service I had up until after I had completed my purchase transaction. I paid in full for my items and was told that my items would be delivered and set up in my home no later than 2 weeks from my date of purchase with a guaranteed date of on or before 02/05/2017. I called on 01/22/2017 to check on the status and was told it would be in early and I would be called by the end of the week to set up a delivery date. I was not contacted and called back on 01/26/10 and was told the order had been pushed out a week (02/02/10.) I once again called at the end of the next week (02/02/10) and was then told it would be another 2 weeks (02/16/2017) but would probably be in much sooner.
After this call I was very frustrated and debated canceling my order since at this time the Room Store had the whole payment for my furniture and was being very unfaithful as to when the furniture would be in my possession. On 02/04/2017 I called and spoke with an assistant manager who told me that if I was unhappy I could simply cancel my order. He seemed to have no sympathy to the fact that I had been misinformed on numerous occasions. I told him I really liked the furniture and would be willing to work with The Room Store to get this issue resolved. At this point I was offered a refund on the delivery cost of $149.00. He refused to work with me anymore than this minimal sum and was not at all apologetic of the way I had been treated. He also informed me that he had no way of guaranteeing I would receive my furniture in the near future. Throughout the whole conversation he continued to put blame on the manufacturer and offered no form of apology. At that point I canceled my order due to the way I had been treated accompanied by the fact that my money had been in possession of The Room Store for over a month with no guarantee of when my furniture would be in my home. My refund was received on 02/12/10.
On 02/15/2017 I placed the same order at another Room Store location and chose the payment option of financing. I informed this location of my past experience and was guaranteed nothing of the sort would occur again. I was told my order would be delivered on or before a two week period, once again I was informed that my furniture would probably be in much sooner. On 03/02/10 I had not heard from The Room Store and called to check the status of my order. I was once again told the order had been pushed back and would be in before 03/21/2017. The assistant manager Steve guaranteed me this would be the latest and that he really doubted it would take this long. At this point he refunded my $149.00 delivery charge. On 03/10/2017 I still had not heard any news on my order and called and was informed my order was supposed to come in that day but had not so I should expect it to be in the store the next day. I was told to call back the next day and check on the status. I called 2 days later 03/12/2017 and was once again told the order was not there and had been pushed out.
I called once again that week and spoke with the store manager. I acquired as to when the last order had been received for this particular piece of furniture and was told that an order had not been received since 12/2017. I cannot understand why I was continually informed that the furniture would be in by a certain date (and most likely before) if this piece had not been received for months. I once again called The Room Store the following week and was told that my order had yet again been pushed out and the store had received an email stating the sectional would be in the following week (03/29/2017.) Again I called the store on 03/30/2017 and was told the order had been pushed out once again to 04/05/2017. I then called the store on 04/06/2017 and was told my order had been pushed out until 04/09/2017. Today is 04/09/2017 and I still have not heard anything.

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OctG65
, US
Dec 18, 2009 7:31 am EST

When it comes to stains, The RoomStore's 5-Year Furniture Protection and Extended Warranty Plan covers visual stains only. If you have a smell that goes along with that stain, be ready for a foul surprise and some stinky customer service.

Tim, a customer service manager, reported The RoomStore NEVER COVERS CLAIMS REGARDING ODORS...even if the odor is a result of an accident otherwise covered in the warranty. For example, Tim informed me pet urine may be cleaned under the warranty, but if a urine odor remains after the visual stain is removed it'll become your new "welcome home" smell as far as The RoomStore is concerned. Odor simply will not be remedied, no ifs, ands, or buts.

Accidental food and beverage smell? Now you can ruminate in last month's garlic marinara stench for many months to come! Human urine or stomach fluid smell? Cozy up to the aromatic plumes of wafting urea and vomit reminiscent of truck stop bathrooms and grade school hallways after a mystery meat Friday! Did your pet get sick or urinate on your new furniture? Now you can invite friends and family over to relax in the pungent notes of dog park! All this, courtesy of The RoomStore and its stinky warranty plan.

The RoomStore justifies this policy through its following warranty exclusion (of which there are 18 in total): "...anything not specifically mentioned in this Protection Plan." Because the letters o-d-o-r are not specifically strung together within the text of the plan, The RoomStore does not consider odor to be a coverable damage. As a result, you're likely to be left stain-free but very smelly after trying to make a claim with The RoomStore. When it comes to purchasing furniture (and its warranties), you'd be well served to turn your nose up at The RoomStore and make your way to one of its many competitors.

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4:17 am EDT
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The RoomStore The worst &customer service& department ever

This customer service department is INSANE! The store and sales staff were great. Then I had to deal with "customer service" in the corporate office within 1 week of delivery. They botched the pre-treatment and refused to take responsibility! I PAID for this service and their response to me was "If you clean the couch we will treat it" are you kidding if you did your job to begin with I wouldn't need to even have this conversation and then lets not forget the line that made me blow my lid from the director of customer service "You will listen to me first" This is the guy that runs the show?

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Update by Valerie
Jul 22, 2008 2:27 am EDT

Shopping at the Roomstore was a nightmare for me!

To make a long story short, and keep my pressure down, we now own a huge sofa that has pillow seating which is totally too small!

We sent the first furniture back because there were all kinds of defects (rips, huge gaps, dirt, etc.).

The second set contains less conspicuous faults that become more visible when you sit on the sofa.

I contacted the headquarters and was promised a call from a supervisor. That was seven months ago... Beware! The roomstore sells bloopers!

Don't become the next casualty - shop somewhere else!

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Cabbel
, US
Feb 25, 2010 3:18 pm EST

I purchased a living room set from the ROOMSTORE in December of 2008. In March the massage unit on one side of the couch stopped working. Since March technicians have been to my house at least three times ordering more and more parts and the problem is still not fixed. This is now May 14th! Although we purchased under the 36 months NO PAYMENTS, We have made payments totalling nearly $1000.00 which equates to 5 months of payments. We have held up our end of the agreement made with the ROOMSTORE by making payments and feel that the same courtesy and service is owed to us. They did not provide me with a product that works as it is should have. We continue to get the run around.

To top it off, after calling today, I'm more pissed now than I was before I called! The customer service rep said that because we are under warranty, we have to give them the opportunity to fix the couch; and that them giving us a refund or exchanging the couch for another one is not an option. She gave me a web address to the room store customer service saying that I have to go to this site and put in what is wrong, and that someone would contact me. THIS IS UTTERLY RIDICULOUS!

I WILL NEVER PURCHASE ANOTHER PIECE OF FURNITURE FROM THIS COMPANY. NOR WILL I RECOMMEND ANYONE ELSE PURCHASE FROM THEM!

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Eco22
, US
Sep 06, 2009 2:59 pm EDT

I recently spent over $2000 purchasing a sofa, chair, coffee table, and two end tables from Roomstore. While our sales person was helpful in the store, I now can't reach him and cannot get information from anyone who works there about where my furniture is- 5 weeks after I ordered it, and one month from the original estimated delivery date. Not only that, but in the meantime I rushed to clear out my old couches, dumping them instead of taking time to try to sell them or donate them because I thought I was getting my furniture within a few days of purchasing it.

I have called Roomstore 4 times asking where the heck my furniture is and they keep telling me that they are waiting on one piece- the sofa and that they won't deliver everything until all of it is together unless I want to pay for additional delivery. So I asked if someone could call the factory to see when they will be getting in the sofa and "they don't have a way to do that." WHAT?! When I insisted on having a date today when I called she said, "this says it will be in in mid August." I pointed out that that was NOW and tried to verify- "So it will be in in the next couple of days?"

"I guess so."

Beyond that I keep getting told that my salesperson will contact me which hasn't happened. Not to mention this is all on their credit card which seemed like a scam and a half in itself.

5 weeks later I'm getting tired of my roomy, un furnitured living room and I want my darn couch. Maybe this is why they give you a year to pay for the crap- it takes them that long to get it to you.

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Jason
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Aug 12, 2008 2:39 pm EDT

I have had similar problems with their customer service. It seems like they specifically receive training on how to scam people and take their money, rather than resolve problems...

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Jason
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Aug 12, 2008 2:36 pm EDT

Roomstore is trying to scam me out of $200 over a discount that they initially promised and then revoked. I called customer service and they said they don't handle discounts and that I would have to work directly with the store manager, which is the person whom with I have a dispute. No resolution. Will not buy from again...

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Terri
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Aug 05, 2008 12:34 pm EDT

I am not sure who Sherry spoke with because I am the Director of Customer Service.

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The RoomStore The worst furniture store ever

Anyone interested in buying from the roomstore needs to beware, they are the worst furniture store ever. First when I had me bedroom set delivered they had the nerve enough to deliver the bed with no mattresses.

Then when I call the office he says oh yea I meant to call and tell you the mattresses were not in.

Now why they heck would you deliver a metal bed frame with no mattresses, they should have just waited till they had it all to have it delivered.

And I won't even get on household bank, which is the bank that finances their credit cards, cuz they're even worse.

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Victor Villalobos
El Paso, US
Apr 04, 2009 11:51 am EDT

We purchased from this place a leaving room set, Sofa, Love Seat and Recliner, this was done on Feb. 15 2009, today April 4 2009 we have receive the sofa and love seat 2 weeks ago and we spoke with the sales guy at the store about recliner that was not delivered and they said will take an other 2 months to be delivered. 2 Weeks ago when they delivered the sofa and love seat, the sales guy said the recliner was going to take 2 more weeks since was coming from the manufacture but the good thing is that it was already on their warehouse in Houston Tx. and i live 10 Hrs away from Houston and today they said is overseas and will take 2 more months like it or not and he hung up on me.

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The RoomStore The order takes forever to come in

I ordered a living room set from the RoomStore in Richmond, VA in February. Because of the colour I wanted, it had to be "Special ordered". 8-10 weeks the salesman said. It's May (almost 12 weeks later) and I still don't have it, and they have no idea how much longer it will be until it comes in. It's one excuse after another. First it was the factory's fault, then it was the shipper's fault. The salesman is clueless, the ladies who answer the phone are liars, and I urge everyone to avoid purchasing special order items from the RoomStore at all costs!

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jetzzx1
, US
Feb 04, 2009 10:18 pm EST

So - what did The Room Store do wrong? Special orders with many furniture companies have to be place in store only - some do offer it online though. I did a lot of research before I made my purchase of a bedroom set and mattress from the Room store (I bought from the Room store in Tyler, Tx.) and had the best experience that I could have hoped for. They did explain to me the special order guidlines when I asked - because I had looked at their stuff online also. If you placed your order on-line, but wanted a different color that wasn't shown, why didn't you call FIRST before ordering? And if your received your full refund - how does that make someone else a crook?

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TheRoomStore is HORRIBLE
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May 19, 2008 7:38 pm EDT

I recently placed an order on roomstore.com...there were no options online to change color or addthe fabri protector. When I called the 800 number i was told after my credit card info was verified i would recieve a confirmation call and could at that time add the options i would like. So I called and it turns out the lady lied to me. So when I complained about being misinformed and asked about their calls being recorded(as most calls are these days) or my call being loogged conviently for them their sytems were down - how ironic!they were very rude, unhelpful, and would not help in anyway. Special orders can only be placed at the store was ALL the "manager" of online sales. I asked for her supervisor and she said she had none...quite funny seeing as how everyone has to answer to someone. I told them i would cancel my order if they would not accomodate it - they sait had to be done in store I ended up cancelling my order and told them i better recieve 100% of my money back or i will be disputing the charges. (this whole ordeal lasted Sunday morning until Monday afternoon. i placed the order late sat night). I will NEVER EVER order ANYTHING from them and will let everyone I kn0w to do the same, they are liars, crooks and could care less about their customers!
-FYI Conclusion: RoomStore & Furniture.com are the same company.
I was also told o0n this phone call that special oders dont recieve discounted pricing...
They are liars
They could care less about customer satisfaction

S
S
SW
,
May 17, 2008 5:14 am EDT

I also have had problems with Room Store's lack of interest to fulfill their customer service promise and delivery. The furniture I bought was not a special order and it has been a month and I still have no couch. They have one excuse after another and do not seem to care about the delivery or appeasing me as a customer because they already have their money. They tell me their hands are tied in this matter due to it is the manufactures fault, the freight company fault, the cost of gas causing delivery problems, and so forth.

I am writing the CO of Room Store Curtis Kimbrell and I am also contacting the local news stations. I have never been so disappointed in the service of a major coporation as I am in this company. I have told everyone I know about this and I will continue telling everyone I run into about my experience with them. I will post my complaint on every site I come across and I will never buy and/or purchase anything from Room Store again.

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Contact The RoomStore customer service

Phone numbers

+1 (602) 268-1111 +1 (480) 732-7800 More phone numbers

Website

www.arizonaroomstore.com

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