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The Jewelry Exchange / Not honoring my warranty

United States

I bought a diamond ring on 11-27-15 from your Norristown Pa location for a Christmas present for my wife to be, we found out on Xmas day that the ring didn't fit. I brought the ring back on 12-27-15 explaining the ring is to tight and my wife couldn't get on her finger, John Isaac gave the ring to the jeweler to resize. The jeweler completed the resizing but he also informs us that he adjusted the prongs which I couldn't understand why he adjusted the prongs since the ring is brand new. Our problem is the rings is only 4 months old and 3 of the prongs broke off for no apparent reason, My wife didn't not catch the ring on anything, we truly believe it was the workmanship of the jeweler when he adjusted the prongs that compromise the prongs because if the ring was of good quality like the Jewelry Exchange promotes the prongs would not have broken so easily. We are just asking the Jewelry to honor their customer's warranty.

Henry and Carol Patrick [protected] or [protected] ([protected]@comcast.net)

He
Apr 04, 2016

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