The Container Store / Terrific company
I like Container Store no doubt about it, it has good durable goods. The stainless steel rack which I have taken a year back is still in good condition. But my cmoplaint is regarding their pricing strategy... Few days back I had been to their store in Natick, MA, I was looking for some good storage boxes for my granny (she is best comfortable with boxes, she's not worried about her stuff to get broken). The actual price given was $14 when the MP was $19. Ok so I was suppose to get $2 as discount so I carried two boxes and also took half a dozen hangers for me. Well, my calculation went wrong; they charged me for the MP and not the discounted price. I ask the lady to call her manager she took the defensive side and told that manager was on leave. After arguing for half an hour, she gave me two receipts, it was surprising that in one bill the discounted amount was printed and in other receipts the MP was printed. She took full amount of big priced items and gave discount on small priced items. I am sure she thrash discounted difference to her pocket!.. I do not trust their employees really, they are terrific.