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The Container Store
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2.5 21 Reviews

The Container Store Complaints Summary

4 Resolved
12 Unresolved
Our verdict: When using services from The Container Store with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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The Container Store reviews & complaints 21

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Newest The Container Store reviews & complaints

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7:07 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

The Container Store Terrific company

I like Container Store no doubt about it, it has good durable goods. The stainless steel rack which I have taken a year back is still in good condition. But my cmoplaint is regarding their pricing strategy... Few days back I had been to their store in Natick, MA, I was looking for some good storage boxes for my granny (she is best comfortable with boxes, she's not worried about her stuff to get broken). The actual price given was $14 when the MP was $19. Ok so I was suppose to get $2 as discount so I carried two boxes and also took half a dozen hangers for me. Well, my calculation went wrong; they charged me for the MP and not the discounted price. I ask the lady to call her manager she took the defensive side and told that manager was on leave. After arguing for half an hour, she gave me two receipts, it was surprising that in one bill the discounted amount was printed and in other receipts the MP was printed. She took full amount of big priced items and gave discount on small priced items. I am sure she thrash discounted difference to her pocket!.. I do not trust their employees really, they are terrific.

Read full review of The Container Store and 5 comments
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Bud Young
, US
Aug 25, 2016 5:00 pm EDT

I was in your Austin store earlier today and had a dreadful experience. I went in to purchase two wire baskets and it took me over 20 minutes to check out. Other customers had the same experience. There were only two lanes opens, while there were 7-8 customers in each line. Every time we got close to checking out, they would close a register and make us switch lines. I watched the store manager, Laura, walk around the lines and do nothing…we not just nothing, she actually walk out with a customer with a small box to assist them…What?
I am 65, and have to say this is the worst customer service I have experienced in any retail store.
I can’t understand how a store manager can see exactly what is going on and not figure out how to resolve it. There were ample registers and workers in the store to provide adequate customer service; and yet she did NOTHING.
I am totally disgusted with this experience and will not visit it ever again.
If I have to have something, I may purchase it online…maybe.
A disgusted customer,
Bud

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m29119l
, US
Jun 19, 2014 1:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Do they ever shipped backorder items. I been waiting waiting 2 weeks for my coat rack to ship and it looks like i be waiting another week at least.

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Glenncomplaints
San Jose, US
Aug 09, 2010 6:25 pm EDT

Container Store is selling products containing BPA (Bisphenyl A, a carcinogen), and using bait and switch practices to sell the inventory. They'll tell you the product doesn't have BPA, but when you contact the manufacturer of the product, the manufacturer will acknowledge that the plastic does contain it. This is FRAUD! And the Container Store should not do this. It's bait and switch, it's illegal, it's unethical, and it's criminal. They're selling BPA plastic products that can harm you. And yet, they're trying to hide that fact. Do not shop at The Container Store. Find a reputable distributor. Shop at Walmart or Target or any other place. But don't shop at The Container Store. I will never shop there again! We must put stores that engage in criminal behavior out of business as soon as possible.

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Container Store Sucks
Plano, US
May 07, 2010 10:39 pm EDT

Why keep saying Container Store is terrific. You clearly got screwed. I know you're being sarcastic But I actually feel like you really like this store.

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Container Store Sucks
Plano, US
May 07, 2010 10:36 pm EDT

I shop at the Container store in Plano, Texas and the reason that I will no longer shop there is that I hate being followed around the store bothered by there pesky sales people. When you know what You need to buy and you are being followed by sales associates I think that's too much Customer Service. I almost needed a leash to walk the sale-guy because he would back off. I finally got fed up told him to stop following me and then Got the hell out of there.

Container Store Plano Texas.
By Collin Creek Mall.

Hate this store.

The Container Store Customer Reviews Overview

The Container Store specializes in storage and organization solutions for a variety of spaces including closets, kitchens, offices, and garages. They offer a wide range of products such as shelving units, bins, drawer organizers, and custom closet systems. Additionally, The Container Store provides in-home and virtual organization services where experts assist customers in optimizing their spaces. Their offerings cater to both individual and business needs, aiming to streamline clutter and enhance efficiency in physical spaces.

The Container Store In-depth Review

In summary, The Container Store provides a comprehensive range of storage solutions with a focus on quality and customer service. While prices may be higher compared to some competitors, the brand offers value through durability, design, and customer support. The online shopping experience is user-friendly, and the company shows a commitment to environmental responsibility. Customer feedback is generally positive, highlighting the effectiveness of the products and the helpfulness of staff.

Company Overview

The Container Store has a rich history and background in providing storage and organization solutions. It values customer satisfaction and aims to offer innovative products that help simplify lives. The range of locations and accessibility is good, with stores found in various regions, making it convenient for customers to visit.

Product Selection

  1. Variety and Range of Storage Solutions: The store offers a wide range of storage options catering to different needs.
  2. Quality and Durability of Products: Products from The Container Store are known for their high quality and durability.
  3. Product Categories and Innovations: The store frequently updates its inventory with new and innovative storage solutions.

Pricing and Value for Money

While The Container Store's pricing may be on the higher side, the quality of products often justifies the cost. They offer sales, discounts, and loyalty programs which can provide better value for money. Their price match guarantee policies are also an advantage for customers.

Online Shopping Experience

The website is easy to navigate with clear product information and visuals. Online exclusive offers are also available, making the shopping experience more rewarding.

Customer Service

Customer service is responsive with multiple support channels. In-store service experience is generally positive, and the company has clear customer service policies and guarantees.

Customization Services

The Container Store offers custom closets and personalized storage solutions. Their design services and consultation process are thorough, and customers are often satisfied with the final products.

Store Layout and Presentation

Products are well-organized and easy to find. In-store displays and demonstrations are helpful, and the shopping environment is clean and inviting.

Checkout Process

The checkout process, both in-store and online, is efficient. There are various payment options and security measures in place. Gift cards and registry services are also available.

Delivery and Installation Services

Delivery options are timely, and installation services are professional. The handling of returns and exchanges is customer-friendly.

Environmental and Social Responsibility

The Container Store practices sustainability in its products and packaging. It is involved in community initiatives and adheres to ethical standards and compliance.

Customer Reviews and Testimonials

Customer reviews are generally positive with high satisfaction ratings. Common praises are for product effectiveness and customer service, while complaints are minimal and often addressed promptly.

Expert Opinions and Endorsements

The Container Store has received industry awards and recognitions. It is recommended by professional organizers and featured in media, which speaks to its reputation.

Comparison with Competitors

The Container Store holds a strong market position with unique selling propositions. It keeps up with industry trends and adapts its product offerings accordingly.

Future Outlook and Expansion

There are plans for upcoming product launches and innovations. The company is looking to expand and enter new markets, indicating healthy growth and financial health.

Conclusion and Overall Assessment

The Container Store's key strengths include product variety, quality, and customer service. It is recommended for customers who value these aspects and are looking for reliable storage solutions. The final verdict is that The Container Store is a commendable choice for potential shoppers seeking organization products.

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Contact The Container Store customer service

Phone number

+1 (972) 538-6000

Website

www.containerstore.com

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