TGI Friday's / salmon burned shrimp I ordered missing manager was rude on handling my complaint

Greenbelt, MD, United States Review updated:
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I visited the greenbelt location on a pick up order arriving about 8:45pm upon getting home I noticed my shrimp that I added extra paid additional for were not in my order my salmon were very burnt adding the taste no flavor. I contacted the store 11:01pm speaking to a manager by the name of Andrew I said good evening explained my issue ..immediately this gentleman #manager cut me off speaking told me in order to get my good I'd have to come back tonight being old food. ...he never apologized at the fact my order were completely wrong as well terrible he clearly were defensive and would not let me speak he told me I sounded distorted " that is when I told him inwould be ending the call he were rude as a customer who comes to TGI" I were very offended at the manner I were spoken to I spent my money didn't receive my whole order and the salmon I had were burnt" I shouldn't have gone thru this manager who market a big company to speak to me in a manner stirring me away from going again I'm totally lost for words something truly need to be done of his conduct on conflict resolution. I'm currently at work a no food not as I intended
Please fix this matter

Jun 25, 2017
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  • Ta
      Jan 16, 2018

    The interesting thing about your complaint... I have been emailing TGI Fridays customer service for three months about the Greenbelt staff knowingly stealing from us. They knew the order was short an entree because they dropped it on the floor and decided not to include it when we picked it up. They told us this when we walked back in to say it was missing. So they let us pay for it but knowingly didn't include it. We stood there when they finished our order. When we got back to the hotel and opened the bag, it was obvious they gave us the entry that had fallen on the floor!! We had ordered two of the same meal, the one which fell on the floor looked like it had been dropped from the roof. I have been emailing customer service about this for three months with them saying I would hear from this manager immediately. He has yet to call. My only regret is I did not get their names to report them to the police for stealing from me knowingly.

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