I bought a new computer from Tesco on September 26th, 2006 and set it up, only to find the keyboard was broken. I had to use my old keyboard to set the computer up as I needed it for business, and took the keyboard back to the shop today for a replacement. The woman at Customer Services told me I needed to dismantle the WHOLE computer and take it back to the store. When I explained that there was a lot of personal info on there, including things I paid to download off the internet that I couldn't afford to lose, she told me to come back after the managers meeting in 2hrs to speak to the manager, who could authorise a replacement.
I drove back 2 hrs later, only to be told again that I needed to delete everything on the computer, dismantle it and return it, just for the sake of a keyboard. If I didn't want to do this, then I would have to phone the computer's manufacturer (Philips) and get a keyboard from them. I was given a leaflet with the number on it. It was the WRONG number! I rang it several times, only to find the number was no good [protected]). For help and advice, I decided to phone Tesco's helpline [protected]) to ask what to do...only to be put on hold. After 75 MINUTES on hold, I hung up frustrated. Every couple of minutes the automated machine would say "Your call is important to us. It will be answered shortly". It just goes to show they're full of crap! I've now got a keyboard which doesn't work and am currently using my old one which doesn't match the new computer. On top of that, I had to take 2 trips to the St.Mellons store, costing me petrol and spent 75 minutes being charged local rate for a call which never even got answered. My anger still hasn't eased, I'm fuming.