Telkomupgrade not received

On saturday 14.01.2017 I applied for a data and bandwidth upgrade to my line, [protected]. The internet link on my router went off on 17.01.2017. On saturday 21.01.2017 when I contacted telkom to find out what was happening, I was told there was no progress because my residence is too far away from the exchange. I agreed to adjust the deal to solve this. Up to today I still have a d-link router not giving me access to internet or wi-fi. I have tried several times to obtain answers from your operators. Their responses vary from" your line has been put on internet reserve" to "nothing can be done because the technicians are working on the upgrade, and your service will only be restored on 31st january. " I find this totally unacceptable, and if this situation is not rectified within 48 hours, I will have no choice but to cancel my telkom line and go elsewhere for another service provider. A. Anderton.

Jan 24, 2017

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