Telkom SA SOC — telkom adding other peoples' phone bills on my account.
i have been having this problem for over a year now and this is the last straw.
i have an ADSL line with telkom which i am supposed to pay R950/month. Firstly my account was paid up in October, then the bill for Novermber was R1600 which i raised with them, December now they sent me a bill for R3000. i called the call centre and lodged a complaint and they told me they were 2 mobile numbers that were connected to my account and this i was not aware of. They gave me a reference number ********** 1 for the query. After the investigation i spoke to a call centre agent who advised me the error was fixed and i should pay the R960 that i was supposed to pay monthly.
Today i went to Telkom to pay the account and they said i must pay R3000 and no dispute was lodged or resolved but i spoke to a call centre agent who assured me it had been rectified. They keep overcharging me and adding 2 cellphone bills on my landline. i only have an ADSL contract contract but they charge me for 2 cellphone numbers which i have never applied for or even used. This fraud has been happening to me almost every month and i am worried they do this to a lot of clients who do not query their inflated bills. my landline number is with the query is ********** 625. i need urgent help here, this is so frustrating and its not right. the agent says she can see the error but sha cannot do anything about it. What is this?
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