Telkom SA SOC
reviews and complaints

I took a new mobile contract for P10 with smarwatch and I chose the orange colour for the smarwatch, they informed me that they don't have any smarwatchch on stock and that I should come this week Thursday 08/03/2018, now I came Friday to pickup the smarwatch to my horror and surprise the smarwatch was no where to be found and they inform me that only the black colour is in stock, mind you I drove all the way from Middleburg just to collect the orange smarwatch, the lady that assisted me tried to check other branches to see it they have the orange colour, none of them had the colour, I then decided I cannot leave empty handed, so opted for the black colour instead since it was available, still I could not get the smarwatch because their system would not allow them to issue a black colour where else I have chosen an orange colour, the manager and assistant where no where to be found, the lady assisting me called them and none answered the phone.

The service I received was unacceptable, I cannot drive from Middleburg for nothing, who is going to refund my traveling expenses cos I did ask them if I can collect the smarwatch in Middleburg branch and they told me I can only collect here in Johannesburg which never made sense to me.

On numerous occasions the last couple of months my home phone is out of order and sometimes a receive an sms "Dear customer, please note that Telkom has identified a network outage in your area..." I have received this message many times over the last couple of months. My home phone has been out since Sunday 4 March when it was reported and I received a reference number [protected]. Yesterday, 11 March, I called the customer care number and I might as well have not done so. I find it unacceptable as I call my grandchildren on a Sunday and had to do so from my cell phone 2 Sundays in a row. I would appreciate it if this complaint can be rectified ASAP.

Good Morning.

I was at the Centurion mall Telkom on the 2 March 2018 and I was told my contract application for iPhone 6s 32gb was to be answered and I will receive feed back within 72 hours, I have still not received any feed back from the store. I was helped by a guy named Nkateko he promised to call me personally and I still wait.

Please make a follow up...

Regards

Pontsho Kau

[protected]

About a month ago our telkom landline ([protected]) which we use for business (bookings for the guest house) - was just cut off. When we phone Telkom they explained that the line was cut off to go on the new fiber system - but they are sorry that it happened without any notice. They just cut off our line - nobody else in the area and didnt come and test the connection. We asked a technician what now - do we have to buy a new phone - they said it wouldnt work - now we dont have a phone - and no bookings for the business.

I need urgent feedback what to do - please re-instate the old line the fiber wouldnt work with the bad connection on the farm.

Lorraine

Attachments8:06 PM (9 minutes ago)

to Manakart
For your information

Thank you

Lorraine M. Heinemann (Ms)

Tel no.: [protected] — Forwarded message — From: Lorraine
Date: Fri, Mar 9, 2018 at 4:48 PM
Subject: Fwd: [telkomsa.net #1992750] letter of cancellation - service no. tin 3200750 (ti-mailbox 3 gb)
To: [protected]@telkom.co.za, [protected]@telkomsa.net

Attention: Nolubabalo Grace via RT;

Dear Sir/Madam

re: service ti-mailbox - tin 3200750
itx helpdesk support adsl cr 22/01/2018
account no. [protected]
ms l. m. heinemann

Unfortunately, I need to cancel the Telkom email address as it was opened in error, I thought it is a free email address, but it is not free.

I will email MAILBOX service cancellation form to you today. I filled it in.in the meantime, my ID document copy is attached.

Please note that I am ONLY cancelling the EMAIL address, do NOT cancel my other products and services with Telkom Mobile.

I have never been on ADSL. I do not wish to cancel my Smart Internet mobile contracts, etc.

Thank you

L. M. HEINEMANN (MS)
Tel.: [protected] (Telkom fixed line)
Cell: [protected]. — Forwarded message — From: Lorraine
Date: Mon, Mar 5, 2018 at 2:48 PM
Subject: Re: [telkomsa.net #1992750] LETTER OF CANCELLATION - SERVICE NO. TIN 3200750 (TI-MAILBOX 3 GB)
To: [protected]@telkomsa.net

There was NO service delivery form attached to your email

I asked for an EMAIL address, but I thought it was free; I do not have ADSL, never have

I wish to continue with Telkom mobile internet

Please send the form, whatever must be completed

Attached also is a copy of my ID.

Thanking you

Lorraine Heinemann (Ms)

On Mon, Mar 5, 2018 at 2:38 PM, Xolela Wongalethu via RT wrote:

Good Day

Thank you for making contact with Telkom iDirect, kindly fill in the service cancellation form below and attach a copy of your ID and send it back to us for cancellation.

Regards

Telkom iDirect

On Fri Mar 02 22:25:38 2018, [protected]@gmail.com wrote:

> Dear Sir/Madam

>

> I refer to email correspondence dated 18 JANUARY 2018 and my

> telephonic

> conversations with M. NAIDOO of your BILLING DEPARTMENT in Centurion.

>

> I reiterate - please* CANCEL* this service. I cannot afford it

>

> I was under the impression that the TELKOM EMAIL ADDRESS is a FREE

> SERVICE.

> I have NEVER EVER had ADSL so why do you send me an account for having

> a

> Telkom email address?

>

> I am not prepared to pay you a fee of R13.76 for having a Telkomsa.net

> email address!

>

> I have phoned 10210 and 10213 several times at great expense and great

> loss

> of time and I was notified that you will CANCEL it, but you have not

> done

> so insist on posting these accounts to my private residential postal

> address - which is an intrusion of my privacy - my residential address

> is

> not your business.

>

> I received an email and PHONE CALLS from:

>

> *Meashendran Naidoo, Senior Associate*

> * - Billing *

>

>

> *Things drag on for MONTHS.*

>

>

>

> *I do not have ADSL. *

>

>

> I went to the TELKOM DIRECT store in Kenilworth Centre, Western Cape

> today,

> where I lost time as there are queues, etc. as I was advised by the

> 081 180

> consultants to do so.

>

> I was informed at the counter that the store does not deal with

> Accounts

> and that I must send you a *letter* requesting CANCELLATION of the

> MAILBOX

> RENTAL - I have NEVER EVER had ADSL; I am on contract with TELKOM

> MOBILE.

>

> I was led to believe that emails is a FREE SERVICE, so if you are

> going to

> charge me and send monthly accounts, please cancel IMMEDIATELY - as

> the

> amount builds up and increases, this after MANY requests long ago,

> that

> you cancel it, please.

>

> *Although I have spoken TELEPHONICALLY to M. NAIDOO at your CENTURION

> offices AND EMAILED - you are still *

>

> *posting these invoices to me!*

>

> *The accounts I assume are being posted to me via:*

>

> *Meashendran Naidoo*

>

> *Senior Associate* - Billing *

>

>

> *Telkom Park - The Hub 61 Oak Avenue

> *

>

> *Centurion *

>

> *0157

> *

>

> Kind regards

>

> L. M. HEINEMANN (MS)

TEL.: [protected]

I went into Telkom Fourways on the 23 January 2018 to request changing of my landlines in Johannesburg to be transferred to portable lines in Hartbeespoort. They said they could do it and that I must email completed forms through. I emailed forms the following day to Annita from Telkom Fourways.

On the 26th she replied that she received my email after I emailed her to find out if she received everything.

I emailed her again on the 19th Feb to find out what is going on and have since not received any response from her or Telkom.

I have a contract with telkom which is expiring this month, I have tried to get hold of telkom several times in vain, when I got hold of them I got someone who was very unhelpful by the name of Brenda Sbongile Magubane, she pushed me to the ADSL department and I spoke to Nonkululeko who was very helpful and she told me my case was supposed to be dealt with by the First Lady I spoke which was Brenda because they only deal with telkom line.Brenda sent me a cancellation form that I filled and sent to her and the cancellation email on the 02nd of March till today no response from any of them.I am very disappointed with the service and experience I got from telkom and to tell the fact I wouldn't advise anyone to get service from them because their service is just terrible, they don't care about their customers at all, they act like they are doing you a favor.

Telkom has been debiting my Dear Mondo Telkom

You have been debiting my account for months now unjustifiably.  I was promised a si that you would pay R89 a moth and receive 3000minutes to any network as per telephone sales consultatant. But not only does it not do that the sim card didnt even, make calls to all the telkom numbers. I have called your customer service centre serveral times and I was ensured I was no longer going to be on the contract and I would be refunded for all the months I did pay for. Yet the debiting still took place.  I called in july again and I was promised by the end of that month this would all be rectifed, but to no avail.

Its October now and the debit has gone off again, R600, I have had to reverse debit orders, these unauthorised debit has gone off on dates that there was no money and now this is overboard

Reversal and bouncing of debit orders is harming my credit rating, I'm a student going into the banking world and those reversals and bouncing of debit orders are a threat to my lively hood. Not to mention the bank charges.  I am tasked again with reversing your debit orders which you have made impossible to reverse via Internet banking, I have had to take time away from campus and my part time job to reverse your peoples error.

Firstly I want the debit to stop immediately I haven't the time for this anymore. Also i will not be fitting the bill your incompetence, then I will be getting an estimate on the bank charges that I have incurred thanks to your firm. I will tally the costs to travel to the bank every month to undo your repeated error. I'll also get cost estimates from my service provider for all the calls I have had to make from my cellphone to mondo of which sometimes I would wait 10mins and never get assisted.

 I will bill you for the time I have had to take away from my work as a tutor to fix this mess. And I want my refund that I was told I would get.  I will also find a way to quantify the damage your bouncing and reversed sccount for months now unjustifiably.  I was promised a deal where I would pay R89 a moth and receive 3000minutes to any network as per telephone sales consultatant.

But not only does it not do that the sim card didn't even, make calls to all the Telkom numbers. I have called their customer service centre several times and I was ensured I was no longer going to be on the contract and I would be refunded for all the months I did pay for. Yet the debiting still took place.  I called in july again and I was promised by the end of that month this would all be rectified, but to no avail.

In October the debit has gone off again, R600, I have had to reverse debit orders, these unauthorised debit has gone off on dates that there was no money and now this is overboard. In February 2018 an amount of R778 went off

Reversals and bouncing of debit orders is harming my credit rating, which has dropped significantly since this all started and I unable to acquired credit anymore. I'm a student going into the banking world and those reversals and bouncing of debit orders are a threat to my lively hood. Not to mention the bank charges.  I am tasked again with reversing your debit orders which you have made impossible to reverse via Internet banking, I have had to take time away from campus and my part time job to reverse your peoples error.

I want the debit orders to stop immediately I haven't the time for this anymore. Also I shouldn't have to fit the bill for Telkoms' incompetence.

We've been having such a bad experience with Telkom over all.
Very bad reception and signal and no one are really interessted to help.
If someone don't come back with a solution i will be taking this issue further.
Connection continues to drop and at a certain place where reception was good all of a sudden doesn't work. This works with a SIM card therefore I can't understand why we struggle so much.

My phone has not be working for the period of three months, and I reported the line and the ref 43cvk290718 was given to me, and two week s ago I received an sms indicating that the line was restored and yet the line and the internet was still not working, I complained again and I was given ref 46cvk060318, which I think it is no longer necessary for me to have the services of telkom.

Furthermore I received a text message stating that I must pay r900 yet my line was not working for three months!

please can the telkom stop its services and stop the line!

Our internet line has been down since 31 January and the only response I am getting is that Technicians are attending. I must have escalated the matter beyond the moon by now and still no solutions or even just a courtesy call to tell us what is happening. Tried visiting the store and wasted three hours of our weekend. They did offer us a 2G integrated data sim though. But I am not sure how 2G is suppose to help us - our subscription is for uncapped data.

Tried to cancel the service, but no one can tell me who to speak to (I am only referred to the website). I feel that I should not be paying penalties if I cancel because Telkom is breaking our agreement by not delivering the service as agreed upon.

Not paying Telkom for the non-rendered service is not helpful as it will not cover the mobile data bill that is coming my way! Not to mention the countless hours one spends on the phone to follow-up on the issue.

The biggest frustration is not getting answers, no matter what medium you try.

Telkom's debit order bounced and I was billed for the banking charges and my network suspended, I sent through the three bank statement and transferred the outstanding amount.
The next month they debited double even after I paid the outstanding amount, luckily the debit order bounced again, this time it bounced because I didn't budget for the doubled amount, which they shouldn't have done.
Third month the money gets deducted 2 days earlier than the scheduled debit order date, this again is wrong to do, luckily the money was available or it would have bounced again at their fault for the early date.
So the funds were deducted, I called and confirmed that the account is up to date but today i receive another sms to say my account was handed over and the network is suspended again!
1. I am paying for bank charges that was Telkom's fault.
2. The network is suspended all the time and it is very frustrating and humiliating!
3. This will have a negative impact on my credit record!

I was informed that my debit failed month of Jan, I emailed my bank statement proving the money was in my account to debit... Now being charged a rejection fee end of March... I have not had any contact from anyone despite sending off emails with my statement to all relevant parties.

I was then double debited 23 Feb, which was fine as that was money due to Telkom for the failed debit as well as for the month of Feb. But then this morning I get messages saying my account is overdue? By what? You have all the money that is due to you since the 23 Feb already... Why message me now!?

Also, that fee needs to be removed from my account that they are wanting to charge me end of March. It's not due to them, only their usual debit of R199.

I need SOMEONE, ANYONE to get my complaint resolved because I am emailing and calling and no one can help.

I MOST CERTAINLY will NEVER use Telkom (hellkom) again nor recommend this service to ANYONE!

I can understand why you are not able to rate telkom on their page. I have been without internet for 4 days, and it is affecting my income as I work online. Yusra at telkom tygervalley gave me a simcard for my uncapped line while I wait on someone, anyone, to fix the line. After asking, and her assuring me that the card is uncapped, it ran out after 2 gig. I tried to contact her within business hours as the service agent who set it up is the only one that can lift the cap - according to the service agent I spoke to on 10210. Now, I am told she will only be back in the shop on monday. The shop doesn't answer their phone, and I am unable to go in again. I have been to the shop 4 times to complete the rest of my order, to fix the contact number on the account, and to get the line sorted out. It is the second time in 10 days that I am without internet! Yet, I am still being billed, expected to pay the account, but you are affecting my ability to generate an income!

I signed a contract for 20GB daytime and 20GB night time data for R 299.00 per month. I am however charged R 499.00 per month.

All my reasonable efforts to solve this problem fell on deaf ears. I met a wall of incompetence at Highveld Mall witbank. I spend many hours in long lines, but I received no assistance from staff at Highveld Mall. In stead of helping me, my intelligence and integrity was severely undermind. I still have not heard from staff members. I tried to secure a meeting with the branch manager, but nobody could help me. A rude : The manager is not in " is the rude answer I was given after spending hours un the long line. I wrote to the manager, but my letter was not even acknowledge.

This is incompetence of the highest level and a reflection of the poor managerial skills of the branch manager. It is also a gross violation of the Consumer Protection Act.

It also make a mockery of Telkom's noble pledge to excellent customer service and its promise to make every customer smile. This is indeed bringing the good name of Telkom into disrepute. What support and training do branch managers receive? Are they capable of training their staff to live the vision and mission of Telkom.

Please assist me to resolve this problem. My particulars are

Trevor Derek van der Berg
Account no: [protected]
mobile: [protected]
email: [protected]@gmail.com

Kind Regards

Trevor van der Berg

My telephone line is dead. On the monitor it indicates that there is internet but the connection which represents the line is flickering.

I have reported this many times.

My adls line has got 78 % left which I have paid for and not used.
As I have to use data for my cell I had to make great expenses.
Also I had to drive somewhere with wifi to access messages and reply.

I am going to claim my expenses... As I need my wifi for my work, which I could not do under these circumstances.

Telkom sales called me for internet service on fibre. As I was already contracted with them using ADSL, I contracted with them again for the internet service using the fibre in February/March 2017. They came to my house to reconnect me on the fibre after the latter was installed. Unfortunately the internet service became worse from the moment they claimed to have connected me on the fibre. I called Telkom from the first week and they kept on saying they will sent out a technician and this never happened. In May 2017 I finally managed to talk to somebody from Telkom and he promised to escalate my issue. I indicated that I want to cancel the contract and he indicated that I'll be liable for the cancellation fee of which I objected as Telkom did not delivery part their obligation. I called Vumatel (fibre installer) looking for another service provider and I explained to them the problems I am experiencing with Telkom. Vumatel checked my account and they discovered that Telkom never connected me on fibre in the first place despite the fact that I was paying for that service. I forwarded the cancellation forms to Telkom in May and kept on following up with them but I had no response with them. I desperately needed a working internet service and ultimately I contracted with another service provider and I was left with no option but to reverse Telkom debit orders as they came through my account from September 2017. Telkom has now handed over my account to the lawyers without any attempt to resolve my problem. I paid Telkom for almost 7 months without receiving the corresponding service from them, and would also want a refund from them. Please assist because I cannot afford to have my name listed due to Telkom's inefficiencies.

Thanks
Regards
Refilwe
[protected]

I had Telkom lines for many years and I recently signed up for the R599.00 wifi deal
This was in December 2017
There was lightening in jan and my lines were affectec
I took the router to Telkom to have it replaced only to find out from a Trainee that it will have to be repaired and I had to pay all the costs, nevertheless
Its now march, and my telkom lines are still not working but Telkom is deducting the monies from me.
How am I supposed to use the Telkom line if these lines are not working?
Why should I pay these bills when I cannot get access to anything ...no wifi, no Telefpone lines?

Date of fault reporting 17-02-2018
Ref no 54ATK170218
Escalation no 1081351
Received a call from [protected] to tell me fault was given to a technician
Until this moment my landline [protected] is still dead and NOT working
NO technician pitch up
After every days reporting and asking and begging it seems if Telkom just dont worry and could not care how long it will take to fix it.
What is the use of a complaining board and it does not help me to fix the problem
This lac of interest from Telkom and the same old story of a workload is not exceptable anymore I want my telephone as in today fix

This telephone was installed on a farm between Senekal and Ficksburg. Since installation my brother cannot receive any incoming calls. Every time they tell him to travel to Bloemfontein to do a sim swap, which he has done now 3 times already. And still - no incoming calls. He can only phone out. Eventually they gave him a ref nr: [protected]. We know how dangerous is is to stay on a farm. Every month he pay his full account, not only half. I want this resolved please. You can contact him Cell [protected]. Steyn Lombard and e-mail me please.