Telkom / poor service

South Africa

I logged a fault of my ADSL line on 20/12/2016. ref no: 592CNK201216.
On 28/12/2016 - I was given escalation number 934456 after explaining that this is a business line and it needs to be fixed urgently. To date, my line is still not sorted. I call Telkom almost every day and am told that a technician is still not assigned to this fault. This kind of service is pathetic and unacceptable to say the least. Your call center agents are never helpful and keeps cutting me off when i ask to speak to a supervisor who can give me an answer. It is shocking that we must wait so long and still be expected to pay our line rental in full. This is actually not the first time this has happened. Telkom sucks at their customer service!!!

Jan 9, 2017

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