Latest Reviews and Complaints
Telebrands Complaints Page 7 of 7
No cust. service
I ordered pedipaws from the pedipaws website. They e-mailed me an order number and a way to "track" my order. The tracking function doesn't work and the customer service for pedipaws is in California. The "corporate" offices are in NJ. The order is still not in their system and after talking to "supervisor" Lance, no one is empowered to help consumers with an order. I feel like this whole company is a scam. They now tell me after I've entered and order that they can't cancel it because it's not in their system yet and it normally takes 6 weeks to get the product. If I had known I never would have ordered the product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charges
I ordered from the website of Telebrands, Fairfield, N.J., Pedipaws for the amount of $l9.99 plus 7.99 for S&H. They charged my credit card $37.98 instead of $27.98. When I noticed the error, I called right way. I talked to May, Sara, Ryan, Jen, and Angi, all representatives of Telebrands to try to correct the amount but they all had excuses for not altering the wrong amount; instead they offered a $5.00 discount and now I have to pay $32.98 ($5.00) more than the amount advertised. I am going to complain to the Better Business Bureau. There must be a lot of people taken for fools!
The complaint has been investigated and resolved to the customer’s satisfaction.
I read direction and the first 3 months it work great . Now I can't clean it the food sticks. Terrible pan. I would like myn35.00 back . Can't use it. Thank u Teresa rice
My hurricane spin mop plastic attachment, what holds the mop, broke in the middle, and I am unable to use my mop.
Warrenty clain a 5 year service life, Please send me a replacement ASAP
I never recieved my product and they didnt add my apartment number on form neither did they change my ne we phone number
The product is a toy. Poorly made, and the frames/adjustable knobs are flimsy. It looks like something you would buy at the Dollar Store. I tried adjusting the lenses, and did not come close to matching the eyeglasses that I have from WalMart. I am very disappointed. These folks should not be selling this defective product.
I am done trying to place an order for anything withTeleBrands. I don't care what I order, within a couple of months I get a postcard saying that due to a higher volume of orders, my order is on backorder and they anticipate it will ship within the next 30 days. I get a card every month for 3 mo. telling me this then I never hear from them again .
I bought this product and the battery doesn't work. I live in Australia and I need a refund or a new one. I am very disappointed with this product. I have charged it for 20'hours and it will not work.
I purchased it on 21/3/2017 for US$54.84
I received it 3weeks ago but due to ill health only tried it at the weekend. invoice. HH1703302302265312.
Hello,
This product takes much longer than 3 seconds to dry. And, the quality of the bonding material, is no good. I used it on a pair of glass, wow, it didn't work as shown or stated with your company. I am terribly disappointed that I wasted money for this product.
Thanks,
Ally Scarbrough
ally23372@gmail.com
The battery is not charging or the on off switch is not working!
Never received. Shows delivered but not the case. Can't get response from the company. I have left messages. Believe this is a total scam. DO NOT ORDER!
Ordered the window camera Santa Claus, skeletons etc. I have filed complaint with post office. It shows delivered but post office Information does not show delivery.
I bought the hose 3 months ago and it sprung a huge hole in the hose by the connection to the house. I called the company and they want to charge me $20 to send it to them. It's suppose to have a Lifetime guarantee on it so they should replace it for free and if they want it back they should pay for shipping.
Scam and cheating
I am also upset with this company. I found the customer service number [protected]) When I called I got some woman that sounded like she had just had throat surgery... I had to have her repeat every sentence. According to them, they shipped my order on Sept 18th... that is one day short of a month of when I ordered it. I hope their product is better than the company is. Hope the customer service number helps others with their problems.
In order to find the customer service number I had to go back into Order Item. It is listed in small letters at the bottom.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was hosing around the pool and water plants. A big bubble started forming at the nozzle, and then popped in my hand. I have a photo but it won't except it. I keep my hose in a container on my patio with little sun exposure.
Purchased this hose and liked the fact that it shrinks up. Was using it and it bursted. This has happen twice now to me.
I was hosing around the pool and water plants. A big bubble started forming at the nozzle, and then popped in my hand. I have a photo but it won't except it. I keep my hose in a container on my patio with little sun exposure.
Purchased this hose and liked the fact that it shrinks up. Was using it and it bursted. This has happen twice now to me.
Received the glasses today and the entire front was crushed so the dials that dial the glasses in are broke
Would like you to replace as soon as possible
Received the glasses today and the entire front was crushed so the dials that dial the glasses in are broke
Would like you to replace as soon as possible
your site and advertisment is a SCAM!
I work for the US Government, and trust me, I will find the right avenue to shut and discredite your site.
You are a disgrace.
Okh, I closed my bank account, now, what are u robbers going to do?
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Does Telebrands actually have a customer service division? I haven't found any proof of it so far. Every number I have called put me on hold to which there is never an answer. They say their call volume is too high and my call will be taken as soon as possible. "Possible " hasn't gotten here yet.If their call volume is always that high on their customer service lines a lot of other people must be having problems with them also. I ordered a Get-a Grip after suffering a stroke to aid in getting in and out of the tub a little safer. It was ordered on 04/07/2009 and I haven't received it yet. Can't find out anything about it either. All I'm sure of is the amount was immediately charged to my credit card, which it should have been. I just didn't like the idea of being forgotten after they got what they wanted.$$$$.It's mighty funny to me but you don't seem to ever have a problem finding someone to talk to when you want to order something.Imagine that!I think I may have just learned a $40.00 lesson that won't happen to me or anyone I can warn again with Telebrands. Until proven different as far as I am concerned THEY ARE A SCAM!
Telebrands is a rip off. I ordered Pedipaw in October and sent it back a few days later. I was told that they did not get the product back until Nov and that they are processing my order it is now Dec and I still have no refund.